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Recensioner av Courtyard by Marriott Oklahoma City North/Quail Springs

3 out of 5
Courtyard by Marriott Oklahoma City North/Quail Springs
13511 Highland Park Blvd, Oklahoma City, OK

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 275 av 554 recensioner" "
8 - Bra i betyg. 151 av 554 recensioner" "
6 - Okej i betyg. 60 av 554 recensioner" "
4 - Dåligt i betyg. 36 av 554 recensioner" "
2 - Väldigt dåligt i betyg. 32 av 554 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

6,8/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

4/10 Dåligt

Donny

Affärsresenär
Gillade inte: Bekvämligheter
3 night stay I, never got any coffe replaced, ice machine was broke, early morning staff was so loud laughing in the morning woke people up in their rooms. No prior warning of facility undergoing renovations and lobby was a mess. Not what I’ve come to expect from courtyard. Disappointed
Bodde här 3 nätter i april 2024
Svar från Melanie 27 apr. 2024
Donny, thank you for the rating and review of your stay with us! We are very sorry to hear about your experience and we will contact you directly. The lobby renovation is almost complete and we apologize for that inconvenience. We look forward to speaking with you!

4/10 Dåligt

Saeedeh

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
They are under construction and the rooms are not updated .. I feel like I am living in the 70’s. The room smells and very outdated
Bodde här 1 natt i april 2024
Svar från Melanie 14 apr. 2024
Saeedeh, thank you for the rating and review of your stay with us! We apologize for the inconvenience you experience with our lobby refresh, this will be completed by next week and we apologize this was going on during your stay! The sleeping rooms were updated in 2023, so we will look in to the room you stayed in to see if there is something we need to address and we appreciate that feedback.

10/10 Fantastiskt

Rebekah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The desk attendant was very nice. We reserved the room last minute. The room was clean, and cozy. Had a comfortable place outside to smoke.
Bodde här 1 natt i mars 2024
Svar från Melanie 28 mars 2024
Rebekah, thank you for the rating and review of your stay with us! We are pleased to see that your experience was a 5 out of 5. We appreciate the feedback about the front desk staff and the cozy and clean room. We thank you for choosing to stay with us and we hope to see you again soon!

4/10 Dåligt

Lauren

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Had two rooms, both on the third floor. One had the window wide open and lock mounted beside the door was hanging down broken. Holes that had been poorly patched all over both rooms. Other room had someone else’s clothes and socks in bottom drawer. Obviously had not been fully cleaned. The “courtyard” was nothing but weeds. And should have payed attention to “breakfast available” meaning you have to purchase the over priced food in the morning. Indoor Pool was ice cold as well which was the main reason for staying there.
Bodde här 1 natt i mars 2024
Svar från Melanie 22 mars 2024
Lauren, thank you for the rating and review of your stay with us! We are very sorry to hear about your experience with your rooms and we apologize, we would have loved to have the opportunity to rectify the situation while you were on property. Thank you for the feedback about the breakfast, we do have breakfast inclusive rates and we will work to make these more visible as a booking option. The courtyard has been completely cleaned out and is being renovated as we speak. We will contact you directly to discuss your stay and again we are sorry about your experience. We thank you again for the feedback so we can continue to improve.

10/10 Fantastiskt

Linda, Eufaula

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
We stayed here for the location and its close proximity to relatives. The room was very comfortable as well as the bed. The front desk staff, notably Gina, was extremely helpful and friendly and the bartender was wonderful also(did not get his name). Love having complimentary coffee in the lobby that is actually good coffee!
Bodde här 1 natt i mars 2024
Svar från A.W 12 mars 2024
Thank you for staying at our hotel. We hope to see you again, on your next visit.

8/10 Bra

Russell

It’s nice
Bodde här 1 natt i mars 2024
Svar från Melanie 4 mars 2024
Russell, thank you for the rating of your stay with us! We are happy to see that your experience was a 4 out of 5! We appreciate you choosing to stay with us, and we hope to see you again soon.

10/10 Fantastiskt

Brittni

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Melanie 5 feb. 2024
Brittni, thank you for the rating of your stay with us! We are thrilled to see that your experience was a 5 out of 5! We appreciate you staying with us and hope to see you again soon.

6/10 Okej

Jason

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Bradley B 23 jan. 2024
Thank you for sharing!

2/10 Väldigt dåligt

Trenten

Bodde här 1 natt i januari 2024
Svar från A.W 16 jan. 2024
Thank you for staying with us and taking our survey.

6/10 Okej

Russ

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Melanie 2 jan. 2024
Russ, thank you for the rating of your stay with us! We will contact you directly to see how we could have done better. We appreciate you staying with us and we hope to see you again!

10/10 Fantastiskt

Lam

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Melanie 2 jan. 2024
Lam, thank you for the rating of your stay with us! We are happy to hear that you enjoyed your stay and we were a 10 out of 10. We appreciate you staying with us and hope to see you again soon!

2/10 Väldigt dåligt

Jasmine

Reste med familj och småbarn
I’ve stayed here multiple times as I come to OKC quite often. I’ve never had an issue previously. This visit, I had the housekeeper attempt to come into both of my rooms with her key even after telling her through the door her services weren’t needed (as I had just gotten out of the shower). I likely will not stay at this place again but the surrounding area is very nice.
Bodde här 1 natt i december 2023
Svar från Melanie 26 dec. 2023
Jasmine, thank you for the review of your stay with us! We are very sorry to hear about your experience and apologize the housekeeper tried to come into your room. We will address this issue and reach out to you directly. We appreciate the feedback so we can continue improving our guest experience!

10/10 Fantastiskt

Joel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
If only every hotel had a staff like this!
I’ve stayed at hundreds of hotels. The front desk staff at this Courtyard was amongst the friendliest and most caring I have ever experienced! Great job!
Bodde här 4 nätter i december 2023
Svar från Melanie 26 dec. 2023
Joel, thank you for your amazing review of your stay with us! We feel our guests are like family and we are glad to hear that you felt cared for during your stay. We appreciate you staying with us and hope to see you again soon!

2/10 Väldigt dåligt

Melvin

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Melanie 26 dec. 2023
Melvin, thank you for the review of your stay with us! We are sorry to see your experience was a 1 out of 5. We will reach out to you directly to learn what we could have done better. We appreciate you staying with us and hope you will give us another try, we look forward to speaking with you.

10/10 Fantastiskt

Steve

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Located conveniently in the part of Oklahoma City we are in. Have stayed here many times over the years. Always nice, clean, quiet, and has comfortable beds.
Bodde här 1 natt i december 2023
Svar från Melanie 26 dec. 2023
Steve, thank you for your review of your stay with us and we are happy to see your experience was a 5 out of 5! We appreciate you being a repeat guest and glad to see you get a comfortable sleep while staying with us. We look forward to seeing you again soon!

8/10 Bra

Tristan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was clean. Bed was a little hard but and hot water ran out
Svar från Melanie 13 feb. 2024
Tristan, thank you for the rating and review of your stay with us! We appreciate the 4 out of 5 and the additional comments so we can look in to the hot water running out in your room and we apologize for that. We appreciate you staying with us and hope to see you again!

10/10 Fantastiskt

FRANK

Gillade: Renlighet, personal och service och boendets skick och faciliteter
All good
Bodde här 1 natt i december 2023
Svar från Melanie 26 dec. 2023
Frank, thank you for the rating of your stay with us! We appreciate you taking the time to post a comment as well. We appreciate you staying with us and we hope to see you again soon.

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place
Bodde här 1 natt i december 2023
Svar från Melanie 26 dec. 2023
Daniel, thank you for the rating of your stay with us! We appreciate you taking the time to comment about the facility. We appreciate you staying with us and we hope to see you again soon.

6/10 Okej

Dolores

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall the staff and cleanliness of this hotel were good. There were some spots in the bathroom that had the previous guests hair but not enough to complain. I give it three stars only due to the fact that there was no complimentary breakfast for the price we paid to stay at the hotel.
Bodde här 1 natt i december 2023
Svar från Melanie 26 dec. 2023
Dolores, thank you for the review of your stay and providing us with feedback! We will share your feedback with housekeeping, thank you for making us aware. We do have breakfast inclusive pricing and will work on that to make this option more visible when booking rooms, this is very helpful! We appreciate you staying with us and hope to see you again!

10/10 Fantastiskt

Craig

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Melanie 26 dec. 2023
Craig, thank you for the rating of your stay with us! We appreciate you taking the time to let everyone know about your experience. We appreciate you staying with us and we hope to see you again soon.

8/10 Bra

Donn

Gillade: Renlighet och personal och service
Bodde här 1 natt i december 2023
Svar från Melanie 26 dec. 2023
Donn, thank you for the review of your stay with us! We appreciate you choosing our hotel and we hope to see you again soon!

10/10 Fantastiskt

Glenda

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Melanie 26 dec. 2023
Glenda, thank you for the rating of your stay with us! We are thrilled to see your experience was a 10 out of 10. We appreciate you choosing to stay with us and we hope to see you again!

4/10 Dåligt

Whitney

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Disappointed
The bathroom was very dirty, the sink wasn’t cleaned out and the bathtub and floor had hair everywhere.
Bodde här 1 natt i december 2023
Svar från Melanie 26 dec. 2023
Whitney, thank you for the review of your stay with us! We apologize that your bathroom was not cleaned well and thank you for providing us with feedback we can share with housekeeping, as this is not acceptable. We will reach out to you directly and thank you again for making us aware of your issues!

10/10 Fantastiskt

Erik

Bodde här 4 nätter i november 2023
Svar från Melanie 26 dec. 2023
Erik, thank you for the review of your stay with us! We are happy to see that your experience was as 5 out of 5. We appreciate you staying with us and we hope to see you again soon.

10/10 Fantastiskt

William

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
very clean and friendly staff and I don't have any complains
Bodde här 3 nätter i november 2023
Svar från A.W 5 dec. 2023
Thank you for staying with us and taking the time to take our survey.

10/10 Fantastiskt

Richard

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från A.W 21 nov. 2023
Thank you for staying with us and taking the time to take our survey.

6/10 Okej

Shane

Affärsresenär
Gillade: Rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från AW 7 nov. 2023
Thank you for sharing your experience.

4/10 Dåligt

Patricia

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Run down
Cracked tub, peeling paint, zero water pressure.
Bodde här 1 natt i november 2023
Svar från Bradley B 6 nov. 2023
Thank you for sharing about your experience.

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were amazing!
Bodde här 1 natt i oktober 2023
Svar från Bradley B 6 nov. 2023
Thank you for sharing about our amazing staff!!!

10/10 Fantastiskt

Slavko

Bodde här 1 natt i oktober 2023
Svar från A.W 21 nov. 2023
Thank you for staying with us and taking our survey.

8/10 Bra

Nathan

Bodde här 1 natt i oktober 2023
Svar från A.W 21 nov. 2023
Thank you for staying with us and taking the time to take our survey.

10/10 Fantastiskt

Mariana

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay for my family !!
My husband hates staying at hotels but this hotel was surprisingly excellent for him!! He wants us to stay here everytime we visit OKC. The room was cozy, bed super comfy, and the staff very friendly and helpful!! Our girls also had a wonderful there first time staying at a hotel, they loved the halloween decor and awesome "free" snacks at the hotel market that could be charged to the room !!
Bodde här 1 natt i oktober 2023
Svar från AW 30 okt. 2023
Thank you for staying with us and taking the time to take our survey. We look forward to you staying with us on your next visit.

8/10 Bra

Darryl

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från AW 30 okt. 2023
Thank you for staying with us and taking our survey.

8/10 Bra

Darryl

Bodde här 1 natt i oktober 2023
Svar från A.W 21 nov. 2023
Thank you for staying with us and taking the time to take our survey.

8/10 Bra

Julie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I thought that for the price, it should have included a continental breakfast
Bodde här 1 natt i oktober 2023
Svar från Bradley B 23 okt. 2023
Thank you for sharing your experience!

10/10 Fantastiskt

mo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från AW 25 okt. 2023
Thank you for taking our survey and staying with us.

10/10 Fantastiskt

Rodney

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från A.W 19 okt. 2023
Thank you for staying with us,

10/10 Fantastiskt

charles

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay
Bodde här 2 nätter i oktober 2023
Svar från A.W 19 okt. 2023
Thank you for staying with us and taking our survey.

10/10 Fantastiskt

Joseph

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was very quiet and nice and safe. Easy to find and parking was nice the property was super clean I recommend this hotel to everyone. Our only problem was the was no breakfast when we got up and the coffee area was closed other than that we loved our stay
Bodde här 1 natt i oktober 2023
Svar från A.W 19 okt. 2023
Thank you for staying with us and taking our survey.

10/10 Fantastiskt

Courtney

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great, clean hotel
Everything was clean and in a great location. Check in and service were great. The bed was comfortable and there were plenty of pillows. The only complaint I have is the shower had a leak and the tile had a rather large crack, which really didnt effect me but it wasn't pretty. Also, make sure you turn on the "avoid tolls" setting on whatever map you use to get there or you could get a surprise bill in the mail, which isnt the hotels fault but just a heads up. I would definitely stay again!
Bodde här 2 nätter i oktober 2023
Svar från A.W 19 okt. 2023
Thank you for staying with us and taking our survey.

10/10 Fantastiskt

Patricia

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från A.W 19 okt. 2023
Thank you for staying with us and taking our survey.

4/10 Dåligt

Michael, Strafford

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
At the time of booking purchased breakfast for two and the Bistro was closed because of shortage of staff. Still trying to get refunded
Svar från A.W 19 okt. 2023
Thank you for staying with us

8/10 Bra

Frances

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från A.W 19 okt. 2023
Thank you or staying with us and taking our survey.

10/10 Fantastiskt

Lorraine

Bodde här 1 natt i oktober 2023
Svar från A.W 19 okt. 2023
Thank you for staying with us and taking our survey.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
👍
Bodde här 1 natt i oktober 2023
Svar från A.W 14 okt. 2023
Thank you so much for staying with us and taking our survey.

10/10 Fantastiskt

Dimitar

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect stay.Thank you!
Bodde här 1 natt i oktober 2023
Svar från AW 14 okt. 2023
Thank you so much for staying with us and taking our survey.

8/10 Bra

Nicole

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property itself was nice; our room, and the bathroom in particular, didn’t “fee”l clean. There was touch up paint everywhere, and it just didn’t look the same as the pics when I initially booked.
Bodde här 3 nätter i oktober 2023
Svar från A.W 14 okt. 2023
Thank you for taking our survey and staying with us.

10/10 Fantastiskt

Melody

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från A.W 14 okt. 2023
Thank you so much for staying with us and taking our survey.

10/10 Fantastiskt

Travis

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect.
Bodde här 1 natt i oktober 2023
Svar från Bradley B 12 okt. 2023
Thank you for sharing!

10/10 Fantastiskt

Kathleen

Bodde här 1 natt i oktober 2023
Svar från AW 30 okt. 2023
Thank you for staying with us and taking the time to take our survey.