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Recensioner av Sonesta ES Suites Omaha

2.5 out of 5
Sonesta ES Suites Omaha
6990 Dodge St, Omaha, NE

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 468 av 1002 recensioner" "
8 - Bra i betyg. 283 av 1002 recensioner" "
6 - Okej i betyg. 100 av 1002 recensioner" "
4 - Dåligt i betyg. 71 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 80 av 1002 recensioner" "

8,2/10

Renlighet

8,6/10

Personal och service

7,6/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Cody

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The staff was very nice and helpful. But, the hotel is terrible. Our first room was gross. We walked in and there was literally puddles on the carpet all over the room. We then requested a new room and they were very nice however the next room wasn’t much better. No puddles but it was super dirty and there was stains all over the carpet. Like the carpet had to be 50 years old and have a spill everyday over those 50 years to add up. We moved hotels for the rest of our trip and we are still waiting to see if they will honor giving us a refund.
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Maria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We love the feel of having a little studio apartment that met our needs while we were there for a Celebration of Life gathering. It allows us the space to finish planning and implementing. Especially loved the full kitchen which allowed us the storage and prep space. The staff was friendly and professional. We also enjoyed the "real breakfast options" they provided.
Bodde här 4 nätter i maj 2024

10/10 Fantastiskt

Charles I.

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good check'in. Didnt have 1st floor unit, so offered bigger loft unit. No ely furnished kitchen.
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Abnita

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Our experience was extremely disappointing. The room was nothing like the photos on their website. It had mold in the bathroom and a pervasive musty smell. The carpets were filthy and worn out, adding to the overall sense of neglect. For the high price they charge, it is definitely not worth it. I would not recommend this hotel to anyone seeking a clean and comfortable stay.
Bodde här 2 nätter i maj 2024

8/10 Bra

Chang

Reste med familjen
Gillade: Renlighet och personal och service
Place was very clean and the staff was friendly. Property needed some updating and trash on trash needed picked up.
Bodde här 1 natt i maj 2024

8/10 Bra

Nicole

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked having a full kitchen. The bed was very comfortable and our unit was clean.
Bodde här 3 nätter i maj 2024

6/10 Okej

Joan

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room didn't look, feel or smell clean. The exteriors of the buildings have not been kept up. The lobby still had autumn decorations up? It used to be a lovely place to stay, but time has taken its toll and it hasn't been given the attention it needs.
Bodde här 2 nätter i maj 2024

6/10 Okej

PHILLIP

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
This room is pretty beat up. The outside areas of the property were not maintained and did not feel safe.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Rooms could use a little love (chipped paint, torn screens, etc) comfy bed and clean but decor a bit tired. Price was good and breakfast better than we expected.
Bodde här 1 natt i maj 2024

8/10 Bra

Chao

Reste med familjen, Reste med husdjur
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Good location and easy parking. Large and comfy room, but has a few insects near or in the room.
Bodde här 2 nätter i maj 2024

2/10 Väldigt dåligt

Lynn

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Place was overbooked the time of check in
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Stephanie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay with comfortable beds and a hot breakfast. We'll be back!
Bodde här 2 nätter i maj 2024

4/10 Dåligt

Alan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Put 100 dollars depand stated 3- 5 days wait
Bodde här 3 nätter i april 2024

6/10 Okej

Jacqueline

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
It rained alot the day of our arrival, the room we checked into was on the first floor and the carpet was soaked with water. Went to the front desk and asked for a different room and they easily accommodated and gave us one on the 2nd floor. Room was clean but there were stains on the carpet and some were sticky, and a few colored stains on the bedding and ceiling as well. I didn't get a good vibe without wiping all the surfaces down. Good for probably the average stay but i think it could've been nicer based on photos.
Bodde här 2 nätter i april 2024

4/10 Dåligt

Christie

Gillade inte: Personal och service
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Lisa

Gillade inte: Personal och service och boendets skick och faciliteter
Several times in the room were broken. Took pics when I checked in and reported to front desk. Room was cleaner when I checked out then when I checked in. Dog feces from residents was never picked up. Stepped in several times. Complained to front desk.
Bodde här 3 nätter i april 2024

2/10 Väldigt dåligt

Michelangelo

Affärsresenär
Arrive and the booking did not show - spend 1 hr with Expedia to resolve the issue.
Bodde här 1 natt i april 2024

6/10 Okej

Erika

Gillade: Personal och service och bekvämligheter
Front desk staff member was friendly. The carpet was stained and wall near the stove.
Bodde här 1 natt i april 2024

4/10 Dåligt

Mark

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
It needs updating. Neighborhood was sketchy
Bodde här 1 natt i april 2024

8/10 Bra

Sebastien

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bien, logement avec petite cuisine mais manque un peu d’équipement dans la cuisine.
Bodde här 1 natt i mars 2024

8/10 Bra

Margaret

Gillade: Renlighet
Bodde här 5 nätter i december 2023

8/10 Bra

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel in a very convenient location. We would stay there again.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Kilian

Reste i grupp
Gillade: Bekvämligheter
This hotel was very nice and in a nice location. All the staff were kind and friendly, as well as some of the other guests staying there. The rooms are a pretty good size and are easy to live in for an extended stay. Lots of shops and places to eat nearby, including an urgent care and a pharmacy which we had to utilize. Its right by the Orbit bus route which makes it in an excellent location for those staying without cars. Overall we really enjoyed our stay here and look forward to staying again. :)
Bodde här 5 nätter i mars 2024

6/10 Okej

Floyd

Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Joshua

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room was very good, would have been great if the ice maker and dishwasher worked.
Bodde här 8 nätter i mars 2024

2/10 Väldigt dåligt

Demond

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
They called me 30 minutes before I was going to check in to tell me that they had given my room away and they were full. Very classless, and I will never stay there.
Bodde här 4 nätter i mars 2024

2/10 Väldigt dåligt

Carolyn

Bodde här 1 natt i mars 2024

8/10 Bra

Patricia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The owner checked us in and since we were only staying one night, he didn’t change us an incidental fee and even gave us a better rate. Definitely would stay again.
Bodde här 1 natt i mars 2024

6/10 Okej

Angelika

Reste med familj och småbarn
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
When we walked in the smell of the room was terrible. We had to sleep with the windows open due to the smell of marijuana. It was unbearable. We had a small child with us as well. The air vents were very rusty as well.
Bodde här 3 nätter i februari 2024

4/10 Dåligt

Hope

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
The photos of this property are not representative of what you’ll expect to see. I was give a room in building #5, that was located at the back of the property. Just pulling into a space I could see trash and broken glass in the parking lot. The room looked like it had not been deep cleaned in a while. I had requested a second room closer to the front of the property. This room was also dirty. There was hair in the bed and I found a dried up contact lens when I pulled the sheets back. There was a bar lock on the front door that looks like it have been removed and reinstalled in several places. The gal at the front desk seemed annoyed that I didn’t want to complete my reserved stay. Would not recommend this hotel.

10/10 Fantastiskt

Christina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Customer service was amazing! Breakfast was ideal and the room is perfect for overnight or short term living! Please check it out. Overall, outstanding hospitality and 5 stars!
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Freddie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i februari 2024

2/10 Väldigt dåligt

Rose

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Would not let me check in even though I was 21. Claimed they had trouble a month ago regarding underage check-in and now won’t let you check in even if you’re of age (are they allowed to do this?). There is no where to inform clients of this change and they force you to cancel your reservation at the counter. I had to mention military affiliation in order for them to let me check in. When I entered the room it smelled of smoke (they claimed it was a smoke-free room). The front desk apologized and said they would send a maid to “clean” the room due to there being no other available rooms. When it was ready we drove back to the room and the smell of febreeze was excessively strong. It was as if a smoker was trying to cover up their smell.. nasty. We ultimately ended up getting a refund -of which you only get partial payments for each day you had reserved- (ex. We were supposed to stay 2 nights and only initially got refunded for 1 night. Then we would get refunded for the second night the next day.) To top it off, they were making a younger couple cancel their reservation as I was leaving. If everything had worked out the way it was supposed to, it would have been a nice place to stay. Disappointing.
Bodde här 2 nätter i februari 2024

6/10 Okej

Rachael

Bodde här 2 nätter i februari 2024

8/10 Bra

Erin

Gillade: Renlighet och personal och service
Bodde här 2 nätter i februari 2024

6/10 Okej

Brandon

At check-in I was met with a crass staff member that was uninterested in helping out with a request. The door to the room would not latch properly. Parking lot was just big enough for most vehicles, but not overly convenient. The breakfast was okay, decent options but not enough for all of the guests. Also noticed staff members eating the breakfast taking away from guests.
Bodde här 2 nätter i februari 2024

6/10 Okej

Andrew

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
Outside was a bit dirty where someone threw up. Also was told to come earlier at 5AM because breakfast ran out at 8:30. Lastly I was assigned the wrong room and had to move out to a different one a few hours later after settlings.
Bodde här 3 nätter i februari 2024

4/10 Dåligt

Tricia

Gillade inte: Renlighet och rummets bekvämlighet
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Kim

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was great !
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Robyn, Harrison

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our keys didn’t work the next day…a man was sent to repair but he was ill and left a horrible smell and some bodily fluids in the room. The motel moved us to another room but that kitchen sink was full of icky water and would not drain…the next morning the bathroom stool wouldn’t flush. We attended a funeral and when we returned the motel offered another room. We had only stayed 2 days, but, we left and booked another motel…Comfort Suites which was a nice relief. I don’t think Sonesta is safe!!
Bodde här 4 nätter i februari 2024

8/10 Bra

Yesmin

Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Kim

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is quiet staff is so friendly rooms are awesome its really nice !
Bodde här 7 nätter i februari 2024

8/10 Bra

Allene

Affärsresenär, Reste med sin partner
Gillade: Renlighet och personal och service
Nice and quiet, it is an Extended Stay so you really felt like you were in an apartment complex. Some remodeling done. Some areas that needed it most haven’t been done. Friendly staff, no hot water for hot tea, otherwise Great breakfast
Bodde här 1 natt i februari 2024

6/10 Okej

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Ok for me but I could never bring my wife!
Check in went quite smoothly. Courteous staff, but the room furniture (mainly sofa) was disgusting. The bed was comfortable but the pillows were all quite hard. The kitchen sink was not cleaned after the previous renter. Waited until the morning to say anything. Lots of "sorries" for the condition of the room and they did offer to move me to another room but I ended up washing the sink myself. Turned out the drain was plugged and needed to be repaired. The reason for things being so dirty is that roadwork workers have been staying there. The rooms are large with a kitchenette so they are perfect for a longer stay, but there should be rooms dedicated for normal people who don’t bring road construction filth into the room. It was ok this time because I was alone. I’ll be back in a few months but I don’t want my wife to have to deal with this.
Bodde här 4 nätter i februari 2024

8/10 Bra

Adam

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place at a good value!
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Enjoyed our stay.
Bodde här 1 natt i november 2023

8/10 Bra

John

Gillade: Rummets bekvämlighet
I'm pretty sure the same food was put out everyday for breakfast. I don't mean the same type of food, but new, either. The food is placed in its containers or holding dish, left there if not eaten the same day, and then reheated and placed back out the following day. After day 2 I quit looking forward to their free breakfast bc it was the same as the 2 days prior, just warmed back up.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Debra

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Tiffani

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

8/10 Bra

Chad

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i januari 2024