Dear Ma’am,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement within the property. I take great pride in the service our hotel provides, and we are always looking for ways to improve these services, identify training opportunities, and provide an outstanding guest experience. Regards,J Senthil Kumar (Operation Manager)

Dear Ms Vandana,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement within the property. I take great pride in the service our hotel provides, and we are always looking for ways to improve these services, identify training opportunities, and provide an outstanding guest experience. Regards,J Senthil Kumar (Operation Manager)

Dear Sir,Thank you for taking the time to provide feedback with regards to your stay with us. As a valued guest, your feedback is important to us as we continue to strive to provide our guests the best possible experience. We regret we did not fully meet your expectations during your stay with us but we will take corrective measures to improve our service. We hope to welcome you back again in the near future. We also invite you to visit eight of our other hotels in India at Burdwan, Siliguri, Kalimpong, Darjeeling, Dooars, Gangtok, Yangang and Port Blair. The Sinclairs team at these locations will be delighted to serve you.

Thank you for your review. The serene surroundings and the panoramic view of the Ooty town in the backdrop of the Blue Mountains is captivating. However, we are extremely saddened to learn of your dissatisfaction during your stay at Sinclairs Retreat Ooty. Please note, we encourage our guests to dine at the restaurant where we serve warm food. We will try and increase our offerings for the room service menu. Generally our guests are highly appreciative of our staff members - we have shared your feedback with the team and have counseled them to be courteous and attentive to the requirements of guests. We sincerely apologize for the inconvenience caused. Please be assured that guest satisfaction is our prime consideration. We look forward to welcoming you and your colleagues again to Sinclairs Ooty or to seven of our other properties at Siliguri, Darjeeling, Gangtok, Kalimpong, Burdwan, Ooty and Port Blair. We would also like to introduce you to the latest addition in the Sinclairs chain - Sinclairs Yangang. Sinclairs Yangang is a lovely property located in South Sikkim. Yangang is a charming hill town, a two-hour drive from Gangtok and Kalimpong.

Thank you for your kind review. We are happy to know that you enjoyed your stay with us. We encourage our housekeeping staff to go the extra mile to ensure guests have a luxurious stay at the hotel. Personalized service is one of the hallmarks of the Sinclairs group, and we are happy our team was able to deliver top-notch service. We are glad you liked the food at the hotel. Chef Shovan takes special care of the needs and preferences of each of our guests. We look forward to welcoming you again at Sinclairs Retreat Ooty or to seven of our other properties at Gangtok, Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We promise you of a wonderful experience.

Yes we are a little away from the main market but that’s the beauty of our property. Guests can relax and rejuvenate here away from the hustle and bustle of city life. There are two roads from which you can access the road and the road which passes through the Tea Factory is in good condition and cars ply on this road quite regularly. We are a reputed company and have over the years built a strong brand equity by providing quality accommodation and services to our guests; therefore we are surprised at your feedback. Your comments and feedback appears to be a motivated attempt to portray a wrong perception of our property!

Thank you for your great comments. Our three-level landscaped garden with a majestic view of the Ooty town and the Blue Mountains is a unique attraction of the resort. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other hotels/resorts at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a great stay.

We are saddened that you found shortcomings in our property which stands in contrast to the feedback we generally get from our guests. Your comments and feedback portrays a wrong perception of our property! While there may be some deficiencies, the way you have portrayed is seemingly incorrect as will be borne out by many reviews of guests who visited us recently. We have been continually investing in the property to enhance the quality of our facilities. Please be assured that guest satisfaction and superior services are our prime consideration. We strongly urge you to visit us again – we assure you that you will return with happy memories.

Thank you for your review. Our greatest USP is the wonderful location and green and serene surroundings. We have noted your suggestions regarding shower curtains. We are also thankful to you for your appreciation of our team members. We look forward to welcoming you again at Sinclairs Retreat Ooty. We also invite you to visit our six other properties at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. The Sinclairs team will ensure that you will have a great stay.

Thank you for your review. Our USP is the beautiful three level landscape and the stunning views from the hotel. Internet connectivity in remote locations is a challenge because of limited bandwidth. We invite you to visit us again at Sinclairs Retreat Ooty or to any of our six properties at Siliguri, Kalimpong, Dooars, Darjeeling, Burdwan and Port Blair.

Thank you for your wonderful review and appreciation of our food, service and the team. We have noted your concerns and will definitely address them. Do visit us again at Sinclairs Retreat Ooty or to any of our six properties at Siliguri, Kalimpong, Dooars, Darjeeling, Burdwan and Port Blair. We shall be happy to serve you.

Thank you for your kind review. There are constraints in serving a wide variety in the rooms. Moreover, we always encourage guests to have their food in the restaurant where we can serve them piping hot food straight from the kitchen. We invite you to visit us again at Sinclairs Retreat Ooty or to any of our six properties at Siliguri, Kalimpong, Dooars, Darjeeling, Burdwan and Port Blair.

Thank you for your review. For us, guest feedback is very important. We have taken a note of your concerns and shall definitely address them. We invite you to visit Sinclairs Retreat Ooty again or to Siliguri, Darjeeling, Kalimpong, Dooars, Burdwan and Port Blair. It will be a pleasure to serve you.

Thank you for your rating. We look forward to welcoming you again at Sinclairs Retreat Ooty or to any of our six other properties at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a memorable stay.

Thank you for your kind appreciation of our hotel and the services. We at Sinclairs constantly strive to enrich guest experience. Your kind words are a great source of motivation for us. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other hotels/resorts at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a great stay.

We are saddened that you found shortcomings in our property which stands in contrast to the feedback we generally get from our guests. While there may be some deficiencies, the way you have portrayed is seemingly incorrect as will be borne out by many reviews of guests who visited us recently. We also respectfully submit that our charges are in keeping with the price of similar hotels in Ooty. Moreover the logistic costs in remote locations are high; however our endeavour is to always offer our guests best value for their money. Please be assured that guest satisfaction and superior services are our prime consideration. Do give us a chance to make your next stay with us an enjoyable experience.

We refer to your review and would like to respectfully submit that while there may be some deficiencies, the way you have portrayed the property is far from truth. Generally our properties are known for their cleanliness and high quality of maintenance. We have taken a note of your feedback and shall strive to plug the gaps in respect of the issues pointed out by you. We request you to continue to patronize Sinclairs and look forward to your next visit to our hotel.

Thank you for your excellent rating. For the Sinclairs team, the greatest satisfaction is to ensure that our guests are happy. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other hotels/resorts at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a memorable stay once more.

We are saddened that you found shortcomings in our property which stands in contrast to the feedback we generally get from our guests. Our properties are known for their cleanliness and high quality of maintenance. We have noted the deficiencies pointed out by you and would urge you to please consider it as an aberration. We assure you that the next time you visit us, you will experience the signature hospitality that Sinclairs is famous for. Do give us a chance to make your next stay with us an enjoyable experience.

Thank you for your excellent rating. Your words of appreciation are all we need as motivation towards providing better services to our guests. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other hotels/resorts at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a great stay.

Thank you for your excellent rating. Your words of appreciation are all we need as motivation towards providing better services to our guests. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other hotels/resorts at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a great stay.

Dear Sir, We are extremely saddened to learn of your dissatisfaction during your stay at Sinclairs Retreat Ooty. Our properties are known for their cleanliness and high quality of maintenance. We have noted the deficiencies pointed out by you and would urge you to please consider it as an aberration. We assure you that the next time you visit us, you will experience the same hospitality that Sinclairs is famous for. Do give us a chance to make your next stay with us an enjoyable experience. Regards, Arijit Dutta

Dear Sir, Thank you for your excellent rating. We hope to see you again at Sinclairs Retreat Ooty or to our six other properties at Port Blair, Burdwan, Siliguri, Kalimpong, Dooars and Darjeeling. Our team shall be pleased to serve you. Regards, Arijit Dutta

Thank you for sharing your enjoyable experience in Sinclairs Retreat Ooty. We always lay special emphasis on the quality and variety of food and our Chef takes special care of the guest’s needs and likings. We are also thankful to you for your appreciation of our team members. We are installing set top boxes in all our rooms and now guests will be able to enjoy a variety of channels on their TV. We always strive to deliver the best to our guests, and feel satisfied if they are happy when they leave. We look forward to welcoming you again at Sinclairs Retreat Ooty or to any of our six other properties at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a memorable stay.

Thank you for your review. The unforgettable view from the hotel is one of our USPs. Your appreciation of the staff will motivate us to work harder to deliver even better services to our guests. We do have parking space but at times a lot of our guests drive down to Ooty so we have concerns of parking space. We arrange parking outside the hotel under the supervision of our security personnel. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other hotels/resorts at Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We assure you of a great stay.

Thank you for your review. We are saddened that your experience of staying with us was not a happy one. We have taken a note of your feedback and shall strive to plug the gaps in respect of the issues pointed out by you. We shall request you to please continue to patronize Sinclairs. We assure you of a memorable stay next time you visit us.

Thank you for review. We are disappointed that you found shortcomings in our services and maintenance which stand in contrast with the feedback we generally get from our guests. We however sincerely regret any inconvenience caused to you.

Thank you for your review. We are glad that you found our property and services to your satisfaction. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other properties at Kalimpong, Darjeeling, Dooars, Siliguri, Burdwan and Port Blair.

Thank you for your comments and appreciating our location, facilities and food. We, however, are disappointed that you found shortcomings in our services and maintenance. Please appreciate that the cost of operation of hotels in hill locations are always higher as compared to plains. It is, however, always our endeavour to offer our guests best value for their money. As far as the internet connection is concerned, please understand that the remote hilly location makes it challenging to get stable internet connection. We have taken a serious note of the issues pointed out by you and will take corrective measures. We regret any inconvenience caused to you. Generally our properties are known for their high quality of maintenance. We shall request you to please consider this as an aberration and promise you of a better experience next time. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other properties at Darjeeling, Dooars, Kalimpong, Siliguri, Burdwan and Port Blair.

Thank you for your feedback. We sincerely regret any inconvenience caused to you. We have noted your observations and shall take corrective measures. Generally our properties are known for great hospitality. We shall request you to please consider this as an aberration and promise you of a better experience next time. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other properties at Darjeeling, Dooars, Kalimpong, Siliguri, Burdwan and Port Blair.

Thank you for your feedback. Our three-level landscaped garden from where you have a wonderful view of the Ooty town as well as the Nilgiris is perhaps one of best. However, your comments on our services, maintenance and food is a bit surprising as many guests during the same period have opined differently. However, we always value our guests’ feedback and therefore have taken serious note of the issues pointed out by you. The concerned team members have also been briefed about the shortcomings. We sincerely regret the inconvenience caused to you.