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Recensioner av Hyatt Place Aruba Airport

4 out of 5
Hyatt Place Aruba Airport
Wayaca 6B, Oranjestad

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 312 av 528 recensioner" "
8 - Bra i betyg. 126 av 528 recensioner" "
6 - Okej i betyg. 46 av 528 recensioner" "
4 - Dåligt i betyg. 20 av 528 recensioner" "
2 - Väldigt dåligt i betyg. 24 av 528 recensioner" "

9,2/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

6/10 Okej

Louisa

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
No power upon arrival (which wasn’t the hotel’s fault). Mediocre service. Hostess served as bartender and waitress as well. Very boring and quite hotel. Clean rooms and very comfortable beds. Lunch was no good. Didn’t eat the breakfast but it looked okay. Overall an OK experience but wouldn’t return.
Bodde här 1 natt i mars 2022
Svar från Management team 6 apr. 2022
Dear Louisa, Thank you for your feedback. We apologize for the experience. All hotels under the Hyatt Place brand operate with gallery hosts instead having waiters and bartenders. And our gallery hosts move around sharing the tasks of the service without division. We will share this feedback with our team specially our chef. We appreciate you taking the time to express and help us improve. Warmest Regards,

10/10 Fantastiskt

seu-lai, willemstad

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great for layovers
Bodde här 1 natt i maj 2024
Svar från Mohamed B 20 maj 2024
Dear Seu-Lai,Thank you for the positive review! We're glad to hear you found our services convenient for your layover. We strive to make every traveler's experience comfortable and efficient. Looking forward to welcoming you again!

10/10 Fantastiskt

Steven, KENNETT SQUARE

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was in town only for a short time but my stay was great, the gym was perfect as well as the pool area. The property was convient to most everything on the island, nothing was more than a 20 minute taxi ride and I was able to walk to the airport.
Bodde här 2 nätter i maj 2024
Svar från Wency van der Biezen 16 maj 2024
Dear Steven,Thank you so much for your thorough feedback of your most recent stay. We look forward to hosting you again soon!

10/10 Fantastiskt

Linda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place was clean and when we had a problem with lights they came up and fixed it right away.
Bodde här 1 natt i maj 2024
Svar från Hyatt Place Management 14 maj 2024
Dear Linda,Thank you for your comments!It is nice to see you enjoyed your stay; it is our focus to solve guest requests as soon as we can to ensure the best experience for our guests.Hope to see you again..

10/10 Fantastiskt

Aditi

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The unique about is location near the aiport. However if they have someone downstairs to tell which floor the hotel is on.
Bodde här 2 nätter i maj 2024
Svar från Mohamed B 6 maj 2024
Dear Aditi,Thank you for your feedback! We're glad you found our location convenient. We'll definitely take your suggestion into consideration for improving our service. Looking forward to welcoming you again soon!

8/10 Bra

tony

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We enjoyed our staying and enjoyed the breakfast
Bodde här 2 nätter i april 2024
Svar från Mohamed B. 1 maj 2024
Dear Tony,Thank you for choosing to stay with us! We're thrilled to hear that you enjoyed your stay and breakfast. We look forward to welcoming you back for another fantastic experience.

8/10 Bra

Andre

Reste i grupp
Gillade: Bekvämligheter och boendets skick och faciliteter
Very good hotel, staff is friendly and nice.
Bodde här 4 nätter i april 2024
Svar från Mohamed B 30 apr. 2024
Dear Andre,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Fantastiskt

Jose Luis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hhh
Bodde här 2 nätter i april 2024
Svar från Mohamed B 27 apr. 2024
Dear Jose Luis,Thank you so much for the perfect rating! We're delighted to hear that you had an excellent experience at our Hyatt hotel. We hope to welcome you back again soon for another wonderful stay!

10/10 Fantastiskt

Marlene

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very happy I stayed here , staff amazing , especially Candy
Bodde här 2 nätter i april 2024
Svar från Hyatt Place Management 25 apr. 2024
Dear Marlene,It is so nice to see your feedback about our hotel and staff.Candy is always willing to ensure guest satisfaction!Hope to see soon again in the Happy Island

10/10 Fantastiskt

YOJANI

Reste med sin partner
Gillade: Bekvämligheter
Very courteous and friendly staff. Cleanliness.
Bodde här 3 nätter i april 2024
Svar från Hyatt Place Management 25 apr. 2024
Dear Yojani!Thank you for comments and for choosing our hotel for your visit to Aruba.We appreciate your business and hope to see you again soon.

10/10 Fantastiskt

Wildnick

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This property is really nice and cleaned. The service was excellent. I had Francesca a Spanish lady who was cleaning my room was always extremely excited to do it for me. I would come back to that place again
Bodde här 6 nätter i april 2024
Svar från Mohamed B 21 apr. 2024
Dear Wildnick,Thank you so much for your kind words! We're thrilled to hear you had such a wonderful experience with us, especially with Francesca. We can't wait to welcome you back again soon!

6/10 Okej

Satish

Gillade: Personal och service
Bodde här 1 natt i april 2024
Svar från Mohamed B 21 apr. 2024
Dear Satish,Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. If you have any specific concerns or suggestions for improvement, please feel free to share them with us. We're always striving to provide the best possible experience for our guests.

10/10 Fantastiskt

Yolanda, Raeford

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really enjoyed the hotel, it was beautifully decorated, well maintained, and the breakfast was great. If you want to be in the thick of things however, you actually want to stay on the opposite side of the island. The island is only 20 miles long, so you can’t miss either way, and the transportation is great too. We rode the bus everywhere, a great time was had!
Bodde här 3 nätter i april 2024
Svar från Hyatt Place Management 18 apr. 2024
Dear Yolanda!Thanks a lot for nice feedback about our hotel.Definitively we are a different option to enjoy this beautiful island.Hope to see you soon!

8/10 Bra

Christopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved our stay….. Lacking of pool towels being ready …. And very limited linens in the room every day.
Bodde här 7 nätter i mars 2024
Svar från Mohamed 13 apr. 2024
Dear Christopher,Thank you for your feedback! We apologize for the inconvenience with the pool towels and limited linens. We'll address these issues to the concerning departments to ensure a better experience for our future guests. We appreciate your valuable input!Sincerely,

8/10 Bra

Alexandra

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close the airport and fully renovated!
Bodde här 1 natt i mars 2024
Svar från Hyatt Place Management 10 apr. 2024
Dear Alexandra,Our hotel is very convenient for the proximity to the airport, and we are doing 5 years next October; engaged to continue improving our services

6/10 Okej

Wladimir

Reste i grupp, Affärsresenär
Gillade: Boendets skick och faciliteter
You have to pay USD 12.00 daily for parking lot and every time you go out you have to validate the parking card at front desk which is at the third floor and parking at the 1st
Bodde här 1 natt i april 2024
Svar från Hyatt Place Management 10 apr. 2024
Dear Wladimir,Thanks for staying with us!As we are located in the Aruba Bussiness Center, there is daily fee for parking on site.However, guests can also choose to pay directly in the machine before exiting the building.We also offer a better deal for longer stays.

10/10 Fantastiskt

Jennifer

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very Nice Staff,Great Food Options On Premises.Very Clean Rooms.
Bodde här 4 nätter i april 2024
Svar från Hyatt Place Management 8 apr. 2024
Dear Jennifer,Thank you for your nice comment!We will continue to improve every day. Hope to have you soon with us.

10/10 Fantastiskt

Nilam

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Hyatt Place Management 10 apr. 2024
Dear Nilam,Thank you for your rating!We appreciate your business and hope to have you back again.

8/10 Bra

Michelle

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The property is really convenient for a night stay. The team members were really helpful, friendly and very attentive. The room was much bigger than I expected but it smelled very strongly of mildew. I couldn’t tell if it was from the rug or the actual a/c unit.
Bodde här 1 natt i april 2024
Svar från Hyatt Place Management 8 apr. 2024
Dear Michelle,Thank you for feedback!We are so happy to hear that you enjoyed your stay and that the staff was more than helpful, our focus is to continue to provide better product in hand with the requests and comments we receive.

10/10 Fantastiskt

Joseph, Berlin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was exceptionally nice. Walkable to airport.
Bodde här 1 natt i mars 2024
Svar från Mohamed Badulkhan 8 apr. 2024
Dear Joseph,Thank you so much for your positive review. We are glad to see that our staff has been treating you well and up to your expectations. We look forward to having you visit Aruba again soon.Sincerely,

10/10 Fantastiskt

Mysheka

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This hyatt is amazing. The staff & the drivers are very nice. There is a restaurant and workout space a pool ect. You can walk right to your room from the airport. They have daily shuttles and taxis are there in no time taxi rides are $35.00 from here to south beach. South beach is awhole vibe.. the people here are beautiful it makes you not wanna go home. Enjoy!!!
Svar från Hyatt Place Management 3 apr. 2024
Dear Mysheka!We loved your comments!As a Hyatt Place Brand, we are very convenient in a beautiful destination.It is nice to see that you enjoyed our amenities.Hope to have you back any time!

6/10 Okej

Luz-Ann

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Hyatt Place Management 3 apr. 2024
Dear Luz!Thank you for staying in our property!

8/10 Bra

Gayatri

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Pool was unclean both days we stayed and couldn’t use it. Staff was very sweet and helpful. Vegetarian options in breakfast and dinner was limited.
Bodde här 2 nätter i mars 2024
Svar från Hyatt Place Management 3 apr. 2024
Gayatri,Thank you for your comments,We will celebrate with our team on your kind comments!As well, we are working weekly schedules at breakfast to ensure vegetarian options are available, as well as our salad bar hot options are important.We will work on balancing the schedule of the week for the better!

4/10 Dåligt

Steven

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Overall property is OK…. However, general maintenance and common area cleanliness not up to Hyatt standards. Room had a significant leak below my bathroom vanity/sink that absolutely flooded the floor. When I looked below I could see it had been leaking for a considerable amount of time because the cabinet work was all saturated and rotted. I even took photos and presented them to the front desk. Hallway carpets needed vacuuming and shampooing as well. Overall property is very convenient walking distance to Airport Terminal.
Bodde här 1 natt i mars 2024
Svar från Hyatt Place Management 3 apr. 2024
Dear Steven,Thank you for your feedback!We understand the importance of the points below; and we are working hard with our team to ensure a very detail room inspection to every arrival to avoid this experience to any other guest.

6/10 Okej

Adam

Reste med familjen
Gillade: Renlighet och bekvämligheter
Gillade inte: Boendets skick och faciliteter
First room placed into was strong smell of mildew. Had to change rooms. Carpets were very worn and dirty. Bellman was very helpful moving my bags to another room.
Bodde här 2 nätter i mars 2024
Svar från Hyatt Place Management 3 apr. 2024
Dear Adam,Thank you for your comments and for choosing our hotel.We have chosen this month to our quarterly carpet program; we do understand that it is crucial to continuously cleaning due the high demand and weather conditions of the island.Hope you have had a safe trip back home!

10/10 Fantastiskt

Kelli

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very easy and convenient to airport . Literally walk out the airport and it’s right there
Bodde här 1 natt i mars 2024
Svar från Hyatt Place Management 25 mars 2024
Dear Kelly,Thank you for staying with us!Being steps from the main door is one of the positive points we have.Hope to have you back some day!

8/10 Bra

Mona

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
The room was very clean and the area was safe and easy to move around.
Bodde här 4 nätter i mars 2024
Svar från Mohamed Badulkhan 13 apr. 2024
Dear Mona,I'm glad to hear that you found the room clean and the area safe and convenient. We always strive to provide a comfortable and secure environment for our guests.We look forward to having you stay with us again!Sincerely,

10/10 Fantastiskt

Frank

Reste med familjen
This was an unexpected stay due to a flight cancellation resulting in weather conditions. The hotel is what one would expect for a convenient airport hotel. Great staff and a modern well-designed interior. Thank you staff for being so welcoming and accommodating.
Bodde här 1 natt i mars 2024
Svar från Hyatt Place Management 25 mars 2024
Dear Frank!Thanks a lot for your comments! being that close to the airport contributes to our relationship with the airlines when it comes to cancellations.We will certainly celebrate with the team your words!

10/10 Fantastiskt

Linda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The service in the restaurant was not good!!
Bodde här 1 natt i mars 2024
Svar från Hyatt Place Management 25 mars 2024
Dear Linda,Thanks a lot for your feedback, we are working very hard to improve for the better!

10/10 Fantastiskt

Craig, Newburgh

Bodde här 3 nätter i mars 2024
Svar från Hyatt Place Management 10 apr. 2024
Dear Mr. Craig,Thanks for choosing our hotel for your stay in Aruba!

10/10 Fantastiskt

Amanda

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Great stay walking distance from the airport literally it’s in the airport parking lot so convenient when traveling for an overnight. No beach or anything is around very nice though, definitely need a car. They have a pool and full dining options and is very clean. The checkin staff was great, however when stopping to get a drink or towels the team seem not to be able to do two things as once for instance we had one face towel in our room we call downstairs and we were told “I’m checking someone in and have to call you back”, we never heard back. Oh we would like a Gatorade “well I’m waiting on someone at the bar”, we wait for 5 mins she never returned or even said I’ll be right there. So overall we are in Aruba pack patience and try to relax and slow down. Everyone is friendly, we only stayed for one night and free breakfast is included so it was better than what you don’t have to pay for … 😂
Bodde här 1 natt i mars 2024
Svar från Hyatt Place Management 25 mars 2024
Dear Amanda,As a select service brand, we focus on our main amenities which are breakfast, the shuttle to some areas and service of our staff.We are always looking for improving, your feedback is very important to us!

10/10 Fantastiskt

Craig, Newburgh

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The proximity to the Aruba Airport is incredible. The staff, particularly Abigail and Cecilia, was excellent. The shuttle works for getting around but only has one round trip daily. The restaurant was convenient, and the food was good. The breakfast buffet had a diverse offering. There is not much around the airport, but a short taxi ride will get you where you want to go. I recommend this hotel if you want a comfortable stay close to the airport.
Bodde här 1 natt i mars 2024
Svar från Hyatt Place Management 25 mars 2024
Dear Craig!We thank you on Cecilia and Abigail name's!They are super stars and love what the do.Our breakfast and shuttle service are perks that everyone enjoyed while staying with us.

10/10 Fantastiskt

ARISTOTELES

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall out stay was great?
Bodde här 4 nätter i mars 2024
Svar från Hyatt Place Management 20 mars 2024
Dear Aristoteles!Thank you for staying with us, we are so happy you enjoyed your stay with us.

10/10 Fantastiskt

FELIPE

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excelente atención por parte del personal
Bodde här 1 natt i mars 2024
Svar från Hyatt Place Management 20 mars 2024
Estimado Felipe,Nos alegra que haya pasada unos lindos momentos y de seguro la atencion de nuestro equipo es uno de nuestros fuertes!Lo esperamos pronto.

4/10 Dåligt

Margaret

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The facility is nice and new. There is a strange smell on our floor and room but I think it is a cleaning product they use that we don’t care for. When we arrived there was no linen for the pull out bed, an empty body-wash dispenser in the shower and the pull out bed was broken. The phone doesn’t work to call the front desk so we had to go physically down there. Every issue we brought up was addressed promptly, but I would’ve expected these issues to be dealt with prior to our check-in. The wait for our food in the dining room was over an hour-very understaffed.
Bodde här 1 natt i mars 2024
Svar från Hyatt Place Management 18 mars 2024
Dear Margaret,Thank you for your comments and for staying with us.Your feedback is so valuable, as you mentioned we must continue focus on the room inspection, which is done daily; however there is always way to improve.Hope you enjoyed of the beautiful island.

10/10 Fantastiskt

Frances

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The convenience of walking out the airport and straight to the hotel. Althougn hotel was not near any conviences a shuttle was available to take you down town to the beaches. The shuttle driver were excellent made you feel at home. The hotel staff were warm and friendly made you feel that your needs were important to them. Had a great time feeling welcomed.
Bodde här 2 nätter i mars 2024
Svar från Hyatt Place Management 14 mars 2024
Dear Frances!We are so happy to hear that you enjoyed your stay with us!In fact, our complimentary shuttle service is very convenient for our guests.Hope to see you once more!

6/10 Okej

Murratte

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel is right beside the airport which was the reason for staying there. The hotel was clean but the room smelled very musty. Service in the restaurant was extremely slow.
Bodde här 1 natt i mars 2024
Svar från Hyatt Place Management 12 mars 2024
Dear Murrate,Thanks for staying with us and for your comments.We take your comments in consideration to improve the experience for future travelers.

10/10 Fantastiskt

Ludmila

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in time on Expedia is 14:00 but actual check in time is 15:00. Liked that breakfast is included and check out time is 12:00 o'clock. Very convenient for people flying from Aruba.
Bodde här 1 natt i mars 2024
Svar från Hyatt Place Management 12 mars 2024
Dear Ludmila,Thank you for your comments.It is important to reinforce that our check in time is 15:00 and check time 12noon. Always open to receive request (subject to availability) as stated in the welcome letter we provide before arrival.Wishing to have you have some day!

6/10 Okej

Stephanie

Reste i grupp
Gillade: Boendets skick och faciliteter
Front desk staff slow and a little rude. Only 1 person working desk on a Friday/saturday
Bodde här 1 natt i mars 2024
Svar från Hyatt Place Management 12 mars 2024
Dear Stephanie,Thank you for your feedback, we take these surveys very seriously.

10/10 Fantastiskt

David

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love how close it was to the airport. Staff was awesome and made my stay one to remember.
Bodde här 4 nätter i februari 2024
Svar från Hyatt Place Management 7 mars 2024
Dear David,We really thank you for your comments!Our proximity to the airport is a key to enjoy the island!

2/10 Väldigt dåligt

Dr Marie

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
This hotel had no hot water !! Had to take shower in cold water or no shower at all. Will never stay here again
Bodde här 4 nätter i februari 2024
Svar från Hyatt Place Management 7 mars 2024
Dear Marie,Thank you for staying with us!In fact we were challenges with the consistency of the hot water, it has been our priority to have it resolved as it is extremely important that our guests are satisfied.

10/10 Fantastiskt

Kelly

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good staff n team
Bodde här 4 nätter i januari 2024
Svar från Hyatt Place Management 5 mars 2024
Dear Kelly!We appreciate your business, and positive comment about the hotel.We cannot wait to have you back..

8/10 Bra

Yannick

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel near airport
Bodde här 4 nätter i februari 2024
Svar från Hyatt Place Management 4 mars 2024
Dear Yannick,Thanks for your comment! Having the airport walking distance is always appreciated.Hope to have back up someday..

10/10 Fantastiskt

Cheany

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Walking distance from the airport. Nice hotel overall. Comfy bed
Bodde här 3 nätter i januari 2024
Svar från Hyatt Place Management 4 mars 2024
Dear Cheany,Our distance to airport makes the arrival to Aruba so easy, hope to have you back some day.

10/10 Fantastiskt

Lismary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Hyatt Place Management 4 mars 2024
Dear Lismary,Thank you for staying with us,Hope you enjoyed your stay!

10/10 Fantastiskt

Margaret

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place to stay when flying out in day or two, convenient walk to airport
Bodde här 1 natt i februari 2024
Svar från Hyatt Place Management 1 mars 2024
Dear Margaret,Thank you for your completing the survey for your stay. In fact, our hotel is very convenient for its location and proximity to the main places in the island.

8/10 Bra

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i februari 2024
Svar från Hyatt Place Management 29 feb. 2024
Dear kevin,Thank you for staying with us!Hope to have you back some day..

8/10 Bra

Elizabeth

Bodde här 1 natt i februari 2024
Svar från Hyatt Place Management 20 mars 2024
Dear Elizabeth,Thanks a lot for staying in Hyatt Place Aruba hope you had enjoyed your stay and this beautiful island.

10/10 Fantastiskt

Patricia

Gillade: Boendets skick och faciliteter
Excellent
Bodde här 2 nätter i februari 2024
Svar från Wency van der Biezen 26 feb. 2024
Dear Patricia,Thank you for taking the time to review us and for the perfect score.We look forward to hosting you again soon!

4/10 Dåligt

Vladimir

Reste med sin partner
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
Slow staff. No hot water. Poor food.
Bodde här 14 nätter i februari 2024
Svar från Wency van der Biezen 26 feb. 2024
Dear Vladimir,Thank you for your feedback - we do want to take the opportunity to apologize for any inconvenience caused by the inconsistencies of the hot water during your stay. In addition to the other concerns mentioned, we are continuously working on improving our experiences and these comments are extremely valuable to us in order to work on our shortcomings. We do hope you will give us another opportunity to host you in the future.