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Recensioner av Best Western Orlando West

2.5 out of 5
Best Western Orlando West
2014 W Colonial Dr, Orlando, FL

Recensioner

6,6
10 - Fantastiskt i betyg. 231 av 1001 recensioner" "
8 - Bra i betyg. 265 av 1001 recensioner" "
6 - Okej i betyg. 219 av 1001 recensioner" "
4 - Dåligt i betyg. 136 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 150 av 1001 recensioner" "

7,0/10

Renlighet

7,6/10

Personal och service

6,4/10

Bekvämligheter

6,6/10

Boendets skick och faciliteter

6,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Mikael

Bodde här 2 nätter i juli 2023
Svar från Chris 6 juli 2023
thank you

8/10 Bra

Fredrik

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Stort...
Bra resort direkt på stranden. Jättestort!!!
Bodde här 1 natt i december 2019
Svar från Chris 23 jan. 2020
Thank you

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2019

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Ok för en natt eller 2
Trevlig personal, tråkigt område men nära till Greyhound. Slitet hotell. Testade aldrig poolen.
Bodde här 1 natt i februari 2019
Svar från Charlie 1 mars 2019
Dear Guest, Thank you for your feedback, we are sorry we weren't able to exceed your expectations but would love an opportunity to make it up to you, on your next visit.

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
The hotel is clean and the staff friendly, but location isn’t the greatest and it definitely smells like there are guests smoking pot
Bodde här 3 nätter i februari 2019
Svar från Charlie 1 mars 2019
Dear Guest, Thank you for your feedback, we are sorry we weren't able to exceed your expectations but would love an opportunity to make it up to you, on your next visit.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Väldigt nöjd!
Trevlig personal som var väldigt hjälpsamma. Fina , rena rum . Lätt att ta sig med bil till vad man än ville hitta på .
Bodde här 3 nätter i juni 2017
Thank you for your review.. Brian

4/10 Dåligt

Athena

Reste i grupp
Gillade inte: Renlighet och boendets skick och faciliteter
The smell in the lobby was quit unbearable.
Bodde här 1 natt i februari 2024
Svar från Chris 26 apr. 2024
we are sorry your stay was not magical

4/10 Dåligt

Ryan

Gillade inte: Renlighet
Bodde här 1 natt i april 2024
Svar från Nicole 26 apr. 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Fantastiskt

tammy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Chris 19 apr. 2024
thank you

10/10 Fantastiskt

Jessica

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a wonderful stay. Yes, it does need new blankets and sheets, BUT they were clean and it seems that they are working on making updates to the rooms. Our room was clean and comfortable. The staff was very friendly and we never had an issue. The front desk lady ( i dodnt cathc her name) was awesome! Friendly and gave us a late check out that we ended up not needing. The covid breakfast was actaully ALOTA OF FOOD and really good! The pool even though we didnt have time to go i. Was clean and looked relaxing and refreshing. We will be staying again here. Thank you!
Bodde här 1 natt i april 2024
Svar från Chris 14 apr. 2024
thank you so much- we look forward to your next stay with us.

6/10 Okej

Barbara

Reste med familjen
Gillade inte: Bekvämligheter
Asked for accessible room for one of the three rooms reserved and they put us on second floor with no elevators. Check in person changed us to 1st floor, with an accessible room and somewhat close together. Expedia advertised as free breakfast and we were told grab and go breakfast available. Grab and go was available through a vending machine at $1.50 per bag. Needless to say, disappointing!
Bodde här 1 natt i mars 2024
Svar från Chris 6 apr. 2024
we have no machine for grab n go- must of been another hotel

6/10 Okej

Hector

Bodde här 1 natt i mars 2024
Svar från Chris 14 apr. 2024
thank you for your comments

10/10 Fantastiskt

natacha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice employee
Bodde här 1 natt i mars 2024
Svar från Chris 25 mars 2024
thank you

8/10 Bra

Jaiel

Reste med familj och småbarn, Reste i grupp, Affärsresenär, Reste med familjen, Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet
I loved this affordable property with Pool and on-site restaurant.
Bodde här 3 nätter i februari 2024
Svar från Chris 22 mars 2024
were sorry your stay was not magical- we will try harder.

6/10 Okej

Jimmy

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Way over priced for the area. Outdated fixtures, smelly carpet in the halls, sticky doors and locks, 4 SMALL pillows on a King sized bed were ridiculous. Staff gave us a ground floor room at our request after asking us why we booked a balcony in the first place. Um, make your online booking more clear and this would not happen? I don't need to be questioned about why I did anything.
Bodde här 1 natt i mars 2024
Svar från Chris 22 mars 2024
were sorry your stay was not magical- we will try harder.

10/10 Fantastiskt

Dawn

Gillade: Renlighet och boendets skick och faciliteter
Front desk friendly
Bodde här 1 natt i mars 2024
Svar från Chris 22 mars 2024
thank you

4/10 Dåligt

Sharon

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The room was not made up dirty sheets still on bed from previous tenants.. We were moved to another room, the toilet overflowed, we were told to clean it up ourselves, and were given towels to soak up the water.. I was told by management to request a refund from Expedia.
Bodde här 1 natt i mars 2024
Svar från Chris 15 mars 2024
cannot find any reservation for this guest

4/10 Dåligt

Kit

Reste med sin partner
Gillade inte: Renlighet och personal och service
The lobby is dirty, my room had no clean towels (1 dirty one in the tub), the adjacent parking had cars leaving and beeping starting at 4:30am, nothing in walking distance, and the "breakfast from 7-9am" was not breakfast but a solid Keurig and a paper bag snack pack.
Bodde här 1 natt i mars 2024
Svar från Chris 15 mars 2024
thank you for your comments

2/10 Väldigt dåligt

Daniel

Attendant was very rude and un accomadating.
Bodde här 1 natt i mars 2024
Svar från Chris 15 mars 2024
thank you- we will let her know

2/10 Väldigt dåligt

sebastian

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There was hair all over the bath tub and towels. The hallways smells like weed and humidity. Also the toilet bowl was disgustingly dirty.
Bodde här 1 natt i mars 2024
Svar från Chris 11 mars 2024
thank you for your comments- we will follow up

8/10 Bra

BARRY

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Chris 11 mars 2024
thank you for your comments-

2/10 Väldigt dåligt

Jodi

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Unsafe area although they do have a dense around the entire hotel. There was dead cockroaches on the floor. I slept with my light on…. The staff was nice but didn’t answer the phone when we tried to complain and the lobby is locked at night.
Bodde här 1 natt i mars 2024
Svar från Chris 11 mars 2024
thank you for your comments- we will follow up

8/10 Bra

THOMAS

Reste med familjen
Gillade: Personal och service
Close to the Camping world stadium, very convenient.
Bodde här 2 nätter i mars 2024
Svar från Chris 8 mars 2024
thank you very much

2/10 Väldigt dåligt

Francis Joseph

Gillade inte: Renlighet
Bodde här 1 natt i mars 2024
Svar från Chris 8 mars 2024
thank you very much

10/10 Fantastiskt

Hugo A.

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i mars 2024
Svar från Chris 7 mars 2024
thank you

2/10 Väldigt dåligt

em

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very rude, unprofessional, and non-caring staff. Very awful, unhealthy package as breakfast (Grab & Go). This was a kind of offensive behavior. In one word, it was disgusting.
Bodde här 3 nätter i februari 2024
Svar från Maurice 28 feb. 2024
I am sorry for the inconvenience, we do not know whom handle the check in & out . in order address the issues.

2/10 Väldigt dåligt

lataurus f

Over booked property I had to sleep in car
Bodde här 2 nätter i februari 2024
Svar från Maurice 20 feb. 2024
I am sorry ,there is no record searched EXPEDIA reservation & our PMS from 2/1 to 2/19/24 for Mr. Lataurus

2/10 Väldigt dåligt

charles

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Maurice 20 feb. 2024
there is no last name ias given

2/10 Väldigt dåligt

Arnold

Bodde här 1 natt i februari 2024
Svar från Chris 22 mars 2024
were sorry your stay was not magical- we will try harder.

4/10 Dåligt

DAVID

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Outdated with paper-thin walls (hear everything going on in hall, parking lot, and adjacent rooms). Glad we just stayed 1 night... won't be returning.
Bodde här 1 natt i februari 2024
Svar från Chris 18 feb. 2024
thank you

8/10 Bra

Tamara

Bodde här 1 natt i februari 2024
Svar från Chris 22 mars 2024
were sorry your stay was not magical- we will try harder.

8/10 Bra

Edwin

Bodde här 2 nätter i februari 2024
Svar från Chris 22 mars 2024
were sorry your stay was not magical- we will try harder.

4/10 Dåligt

Ms. Bert

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
- The Room: The room at this property: one of the dirtiest experienced. Floor was dusty/dirty, bed headboard/table/bathroom door had splatter of stuff?, sheets were clean but thin that you could see mattress stains, got new hand towels since the ones in the room were stained, and clean extra blanket had cigarette burn holes. - Weird smell out of air conditioner or corner of the room started. We were laughing at how bad the room was. We could have asked for another room but the hotel was completely sold out, and other guests said their rooms were about the same. So, what was the point? - The Key Card: Every day, without fail, our keys would stop working, though we kept it away from our phone or other magnetic items. Staff never wondered/cared why it was happening daily. - Hotel location: Hotel is on the corner of 2 very busy and loud traffic areas. We felt safe walking/running around the neighborhood (we had no car). - The Breakfast: Weekday bfast was a bag of snacks. Weird, but okay. Weekend bfast, you needed a voucher from the front desk for bfast at the Chinese restaurant next to hotel. The food was not great; no other food in the area other than a WaWa down the street. - Good points: The staff were very friendly and helpful. The bed was very comfortable and the water pressure in the shower was good. - Bottomline: this property is really tired & rooms not clean for the price & location. The staff were very friendly/helpful, but don’t expect ‘going above and beyond.’
Svar från Chris 15 feb. 2024
thank you for your comments

2/10 Väldigt dåligt

Sherman

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The front desk staff was very rude. Very short tempered, hung up on my face as I was asking a question on different days. Overall bad attitude and customer service.
Bodde här 1 natt i februari 2024
Svar från Maueice 13 feb. 2024
I am sorry for the inconvenience. We will address the issues and let the person handled the check in .again i am sorry

10/10 Fantastiskt

Paul

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Surprisingly very well maintained older facility and gated plus pool and surrounding landscape was very well maintained.
Bodde här 3 nätter i februari 2024
Svar från Chris 8 feb. 2024
Thank you

6/10 Okej

Lucia, Loveland

Reste med sin partner
Gillade inte: Personal och service
Some of the staff were polite and some were not. Included breakfast was very poor quality. Ham was awful. Eggs runny. Lady who took breakfast orders was super kind and meant well but doesn't speak English so communication was challenging. There was a dog in the room next door that barked and played with a squeaky toy that could be heard.
Bodde här 2 nätter i februari 2024
Svar från Chris 8 feb. 2024
Thank you

2/10 Väldigt dåligt

William

Bodde här 1 natt i januari 2024
Svar från Chris 22 mars 2024
were sorry your stay was not magical- we will try harder.

6/10 Okej

Jonathan

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Hotel was very dirty and stunk. There was a dead bug on the bathroom floor. Marijuana.Smelled up the hallways first thing in the morning. The bed was comfy but that’s about it. Back to the Hampton Inn for us!!
Bodde här 1 natt i januari 2024
Svar från Chris 8 feb. 2024
Thank you--but our records have no issues reported to Front Desk.

8/10 Bra

Kevin, Seeleys Bay

Reste med husdjur
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
It was comfortable enough to sleep but no restaurant or bar. Noisy area
Bodde här 5 nätter i januari 2024
Svar från Chris 8 feb. 2024
Thank you

2/10 Väldigt dåligt

Jessica

Bodde här 1 natt i januari 2024
Svar från Chris 8 feb. 2024
Thank you

10/10 Fantastiskt

Marc

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean comfortable good value room
King non-smoking room on ground floor was clean and comfortable. An older but well-maintained hotel. Chengdu Chinese restaurant next door was excellent choice for dinner
Bodde här 1 natt i januari 2024
Svar från Chris 8 feb. 2024
Thank you

8/10 Bra

Tracey

Reste i grupp
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
convenient location for the stadium clean property & rooms need updating (coat of paint and new carpet would work wonders)
Bodde här 2 nätter i december 2023
Svar från Chris 8 feb. 2024
Thank you

4/10 Dåligt

Charles

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Breakfast was a paper sack with a bottle of water, an apple, some chips, a muffin and a small cup of yogurt. Was expecting a hot breakfast and a dinning area. Clock radio did not work. TV color was terrible. Serious lack of electrical outlets and one of the outlets the plug kept falling out of it. This is the first time to stay at a Best Western and if this is an example, then i will never stay at a Best Western again!!
Bodde här 2 nätter i december 2023
Svar från Chris 8 feb. 2024
Thank you

2/10 Väldigt dåligt

Alec

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Chris 8 feb. 2024
Thank you

6/10 Okej

Oscar

Reste med familjen
Bodde här 2 nätter i december 2023
Svar från Chris 5 jan. 2024
very sorry you did not enjoy your stay.

8/10 Bra

susan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
Great staff, clean facility well lit for our return from the pop tart bowl!! Only negative was poor choices in our vending snacks😕
Bodde här 3 nätter i december 2023
Svar från Chris 5 jan. 2024
thank you

8/10 Bra

Erica

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
My daughter and I stayed here one night for a concert at the Amway Center, the room was clean. Bed was comfy and the staff was pleasant. The property grounds were clean, nothing crazy, this was a Friday night and itvwas quiet and peaceful, we felt safe and really enjoyed ourselves.
Bodde här 1 natt i december 2023
Svar från Chris 5 jan. 2024
thank you

8/10 Bra

Lisa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Chris 8 feb. 2024
Thank you

6/10 Okej

Cheryl

Gillade: Renlighet
Bodde här 1 natt i november 2023
Svar från Chris 30 nov. 2023
SORRY YOU DID NOT ENJOY YOUR STAY

8/10 Bra

Carol

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Poor choice for us because we were going to a concert at Amway & could not there because all roads were closed due to football game
Bodde här 1 natt i november 2023
Svar från Chris 23 nov. 2023
So sorry about the Florida Classic Football Game -getting in the way of your concert at Amway.