Thank you for your kind words, Yanay! We're thrilled to hear that you enjoyed our breakfast and found the rooms comfortable. We look forward to welcoming you back for another great stay. Safe travels!

Hello Nixon, thank you for your positive feedback! We're thrilled to hear that you had a great stay. We hope to welcome you back soon!

Hello JoAnn Thank you for sharing your feedback. We're glad to hear you enjoyed the breakfast. However, we apologize for the issues you encountered during your stay. We'll address the smell in the room, key card problems, and air conditioning and bathroom ventilation issues with our team to ensure improvements. Your comments are valuable to us as we strive to enhance our guests' experience. We hope to have the opportunity to serve you better in the future.

Hello Alvaro! Gracias por compartir sus comentarios. Lamentamos mucho escuchar sobre su experiencia con los ascensores y el trato del personal. Vamos a revisar estas cuestiones con nuestro equipo para realizar las mejoras necesarias. Apreciamos sus comentarios ya que nos ayudan a mejorar. Esperamos tener la oportunidad de servirle mejor en el futuro.

Valerie, Merci pour vos commentaires ! Nous sommes ravis que vous ayez apprécié la proximité avec les parcs Disney, la variété de restaurants alentours, ainsi que le petit déjeuner complet. Nous nous excusons pour les désagréments rencontrés, notamment le manque de ménage complet pendant votre séjour et le changement de chambre à votre arrivée. Nous allons prendre des mesures pour améliorer nos services et éviter que cela ne se reproduise. Nous espérons avoir l'occasion de vous accueillir à nouveau et de rendre votre séjour encore plus agréable.

Hi Ashley! Thank you for your feedback! We're pleased to hear you found good value in your stay. We look forward to welcoming you again in the future.

Hola Vanessa! Gracias por compartir tu experiencia con nosotros. Nos complace saber que el hotel ha cumplido con tus necesidades básicas y que has encontrado tu estancia satisfactoria en general. Lamentamos escuchar que el servicio de limpieza no se realizó a diario y que el desayuno no cumplió completamente tus expectativas. Apreciamos tus comentarios y los tendremos en cuenta para mejorar nuestros servicios en el futuro. Esperamos darte la bienvenida de nuevo en tu próxima visita a la zona. Si hay algo más en lo que podamos ayudarte, no dudes en hacérnoslo saber. ¡Gracias nuevamente por tu preferencia y por tomarte el tiempo de compartir tu opinión!

Hello Charlene! Thank you for your kind words about our staff! We're delighted to hear that you had a positive experience with them. If there's anything else you'd like to share or if there's anything we can do to further improve your stay next time, please don't hesitate to let us know. We appreciate your feedback!

Hello Alexandria! I'm sorry to hear about the cleanliness issues you encountered during your stay. This doesn't meet the standards we strive for, and I apologize for the inconvenience it caused you. Your feedback is valuable, and I'll make sure to pass it along to our housekeeping team to ensure improvements are made. If there's anything else we can assist you with or if you have any further concerns, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

Hola Hector! Nos alegra saber que disfrutó de su habitación remodelada durante su estancia. ¡Esperamos darle la bienvenida de nuevo pronto para otra experiencia excelente! Si hay algo más en lo que podamos ayudarlo, no dude en hacérnoslo saber. ¡Gracias por su visita!

We hope this message finds you well. We regret to inform you that we are unable to accommodate a room change request due to limited availability of the desired room type. Upon reviewing the situation in your current room, it was determined that the water issue was not due to a fault in the facilities but resulted from the misuse of the room's amenities. Specifically, the shower and faucet were left running unattended, which unfortunately led to water overflow and disturbance to other guests late at night.Please understand that intentional damage to hotel property and disregard for our usage guidelines cannot be overlooked, as they impact the experience and safety of all our guests. We have documented this incident thoroughly, including photographs, and have shared these details with Expedia for their records.We value your stay with us and are committed to ensuring a pleasant experience for all our guests. Should you wish to discuss this matter further, please feel free to contact our guest relations manager at your convenience.Thank you for your understanding.

Hola Christian! Nos alegra mucho saber que disfrutaste de tu estancia y que nuestro personal fue amable contigo. Además, es genial que hayas encontrado nuestra ubicación conveniente y que haya muchas opciones gastronómicas cerca. ¡Gracias por compartir tu experiencia positiva! Esperamos poder darte la bienvenida de nuevo en el futuro. Si necesitas algo más, no dudes en hacérnoslo saber.

Thank you so much for staying with us, Esteban! Please keep visiting us in the future!

Thank you for your positive feedback, Maria! We're thrilled to hear that you had a great stay. We hope to welcome you back soon!

Jose, We do apologize about the experience you received upon check-in and are so glad that we were able to turn a not so good impression, into a great one! We do appreciate your honest feedback and thank you for leaving our team a great review! I am sure they would be very happy to hear that their hard work has paid off and has met your expectations! Have a great day!

Thank you for staying with us, Troy! We hope to see you again very soon.

Thank you for staying with us, Enrique! Please keep visiting us in the future :) !

Thank you for staying with us, Kanchana. Please accept our most sincere apologies for any inconvenience experienced. Please keep visiting us in the future!

Hello Tania. We greatly appreciate your feedback regarding your recent stay. We are very sorry to hear that despite our multiples efforts to make you happy, none of them worked out for you.Firstly, we would like to provide some clarification on your feedback, for future guest's references: - After you reported cleaning issues an immediate thorough inspection of your room was conducted, and no cleaning issues were found. However, in order to ensure your peace of mind, one of our managers personally revisited the room and supervised a complete re-cleaning to uphold our high standards of cleanliness.-We understand that encountering Palmetto bugs can be unsettling, especially during the Spring season in Florida. Please be assured that we take pest control very seriously, and upon your report, our pest control team was dispatched promptly to address the issue.-Furthermore, we apologize for the inconvenience caused by the fridge not working properly. As you are aware, our maintenance team was able to resolve this issue within minutes of it being reported. -Additionally, regarding the hot water, we have checked and confirmed that the hot water supply is fully functional. In some cases, it may take a little time for hot water to reach the taps, and we apologize for any confusion.If there is anything else we can do to make your future stays more pleasant, please do not hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for a more positive experience.

Hello Holly, Thank you so much for staying with us. We are looking forward to keep hosting you in the future!

Hola Jose. ¡Gracias por compartir tu experiencia! Siempre nos esforzamos por brindar comodidad y conveniencia a nuestros huéspedes. Esperamos darte la bienvenida de nuevo en el futuro.

Hello Ronald, We apologize if the pool cleanliness did not meet your expectations. Rest assured, our pools are serviced weekly by pool specialists. We truly hope you reconsider to stay with us in the future.

Thank you for sharing your experience with us, Miguel! We're glad to hear that you found our location convenient and enjoyed a peaceful stay. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable experience in the future.

Hello Joseph! Thank you for your feedback! We're delighted to hear that you enjoyed our location and had a peaceful stay. We hope to welcome you back again soon for another enjoyable experience.

Thank you for sharing your experience with us, Elaina. We're thrilled to hear that you found our hotel clean and our staff amazing. However, we sincerely apologize for the inconvenience regarding the hot tub and the broken bed in your room. We understand the importance of these amenities to your stay, and we regret that we were unable to fulfill your expectations in this regard. Rest assured, we will address these issues internally to ensure they are resolved promptly. We appreciate your loyalty as a returning guest, and we hope to have the opportunity to make it up to you on your next visit. Please feel free to reach out to our management team directly for further assistance.

Thank you so much for staying with us, Ronald. We are looking forward to keep hosting you in the future!

Thank you so much for staying with us, Anitha. We apologize for any inconvenience during your stay. We are looking forward to keep hosting you in the future!

Thank you so much for staying with us, Tamara! We are looking forward to keep hosting you in the future!

We appreciate your feedback. I'm sorry to hear about your disappointing experience with the pool and hot tub during your stay. Maintaining cleanliness and functionality is a top priority for us, and we apologize for falling short in this regard. Your comments will be shared with our team so that we can address these issues promptly and ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

Gracias por compartir tu opinión. Lamentamos escuchar que encontraste nuestras instalaciones antiguas y en necesidad de mantenimiento y renovación. Tu retroalimentación es importante para nosotros mientras trabajamos para mejorar la experiencia de nuestros huéspedes. Tomaremos en cuenta tus comentarios y trabajaremos para abordar los problemas de limpieza y mantenimiento para garantizar que proporcionemos un ambiente más limpio y cómodo para todos nuestros huéspedes. ¡Esperamos tener la oportunidad de recibirte nuevamente en el futuro y demostrarte nuestras mejoras!

Hola, Michelly! ¡Nos alegra mucho escuchar eso! Si hay algo más en lo que podamos ayudarte o si tienes alguna sugerencia para mejorar aún más tu experiencia, no dudes en hacérnoslo saber. ¡Esperamos darte la bienvenida de nuevo en el futuro!

Thank you for sharing your feedback with us, Hanna. We're glad to hear that you found the room nice and spacious. We apologize for the inconvenience with the room service and the outlets not working properly. Our maintenance team will be notified to address the issue with the outlets to ensure they are all functioning correctly. Your comments are valuable to us as we strive to improve the guest experience. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your understanding and hope to welcome you back for a better experience in the future!

Thank you so much for staying with us!

Thank you so much for staying with us!

Thank you for sharing your feedback! We're delighted to hear that you enjoyed the spacious room during your stay. We apologize for the inconvenience with the luggage carriers, and we appreciate your suggestion for providing more of them during check-in and check-out times. Your feedback helps us improve our services, and we'll take your suggestion into consideration to enhance the guest experience. If you have any further comments or if there's anything else we can assist you with, please

Thank you so much for staying with us!

Chintan, thank you for bringing these concerns to our attention. We apologize for the unsatisfactory experience you had during your stay. Your feedback regarding cleanliness, room service, and staff communication is valuable to us, and we will address these issues promptly with our team to ensure improvements are made. If there's anything specific you'd like us to address or if you have further concerns, please feel free to contact us directly. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

Hello Amy!We apologize for the disappointing experience you had during your stay. Rest assured that we take your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure they are resolved promptly. We appreciate your valuable feedback and apologize for any inconvenience caused.

thank you for your feedback. We apologize for falling short of your expectations regarding cleanliness. We strive to provide a comfortable and clean environment for all our guests and will address your concerns with our housekeeping team to ensure improvements are made. If you have any further comments or suggestions, please feel free to share them with us.

Thank you for bringing these concerns to our attention. We apologize for the issues you experienced during your stay. Ensuring the safety and comfort of our guests is our top priority, and we will address these issues with our team to prevent recurrence. If there's anything else we can assist you with, please feel free to let us know.

Hello Brandy! Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. If there's anything else we can do to assist you, please don't hesitate to reach out.

Thank you for your feedback! If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to help!

Thank you for your feedback! If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to help!

Hey there, Martha! Thank you for your feedback. We apologize for any inconvenience you experienced. We appreciate your compliments about the comfortable beds and the nice staff. We will address the cleanliness concerns with our housekeeping team to ensure improvements are made. We regret that the pool was not up to standard during your stay and will take steps to address this issue promptly. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

Gracias por hospedarse con nosotros, Reyna! Por favor siga visitándonos en el futuro!

Dear France, thank you for sharing your experience with us. We apologize for the inconvenience caused by the broken pool and hot tub during your stay. Your feedback is valuable, and we will work diligently to address these issues to ensure a more enjoyable experience for our guests in the future. We're glad to hear that you enjoyed the breakfast, and we hope to have the opportunity to welcome you back once the pool and hot tub are fixed.

Hi, Cheyenne! Thank you for your feedback. We're glad to hear that our staff provided friendly service during your stay. We apologize for any inconvenience experienced. Your comments are valuable to us, and we will work diligently to address these areas for improvement. We appreciate your understanding and hope to welcome you back for an even better experience in the future.

Hey Sonia. We apologize for the inconvenience caused by the closure of our pool and hot tub during your stay, and for any lack of communication regarding this matter. We understand your disappointment and frustration, especially during a visit over the March Break. Your feedback regarding the need for room and bathroom renovations is duly noted, and we will work to address these issues to enhance the experience for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.

Thank you so much for staying with us, Cynthia! Please keep visiting us in the future

Thank you so much for staying with us, Arminda!