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Recensioner av Holiday Inn Express And Suites Clermont Se West Orlando, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Clermont Se West Orlando, an IHG Hotel
105 Summer Bay Blvd, Clermont, FL

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 428 av 1000 recensioner" "
8 - Bra i betyg. 273 av 1000 recensioner" "
6 - Okej i betyg. 160 av 1000 recensioner" "
4 - Dåligt i betyg. 63 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 76 av 1000 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Mika

Gillade: Renlighet, personal och service och rummets bekvämlighet
Helt ok hotell. På plussidan var de olika poolerna på resortområdet, gratis frukost och inga resortavgifter. Det man klaga på är att rummen känns lite slitna, frukosten är endast ok, med typ äggröra och korv samt toast, bagels, flingor och muffins. Tar minst 30-40 min med bil till Universal samt shopping på outletsen. De har gratis shuttlebussar till bla Universal men inga barnvagnar får tas med, så vi kunde inte utnyttja dessa.
Bodde här 5 nätter i februari 2019
Svar från mc 14 feb. 2019
Thank you for your feedback.

8/10 Bra

Mattias

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Prisvärt!
Bra läge i förhållande till Disney World och mycket prisvärt med frukost och fri transfer till parkerna. Bullrig och dåligt placerad AC. Ingen kyl på rummet. I övrigt klart godkänt rum.
Bodde här 3 nätter i maj 2018

4/10 Dåligt

a

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property under construction, was not aware prior and it smelled like pickles.. Asked for a couple blankets twice, never received, cold shower water, sink stopper stuck closed, no remote, phone quit working, iron didn’t work. Breakfast was a joke and setup outside and in the rain. Options bagel or cereal, nothing to drink but coffee. Very disappointing.
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

James

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Janine

Reste med familjen
Gillade inte: Bekvämligheter
This hotel is under 100 percent renovation. Unfortunately after I checked in I went to my building. Upon entering there was no carpet or windows. I thought the front desk made a mistake so I went back. Again they said to just go to 4th floors I believe they were unaware that every room was under renovation. When I walked up the stairs each door was propped open with paint thinner. I opened the room and went to the air conditioning unit, which nothing worked as electric must have been shut off due to the renovation, I had to go back and actually leave and find a new place to stay. After a few days I was able to get a full refund. However, I was quite upset and shocked over the whole ordeal. I feel I should have received notification prior to arriving to allow me to make other arrangements. I did stay at this location last year and had a great time. Very disappointed this year.
Bodde här 9 nätter i mars 2024

2/10 Väldigt dåligt

Marvin Mendoza

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024

6/10 Okej

John

Bodde här 2 nätter i november 2023

6/10 Okej

Chance

Reste med familj och småbarn, Reste med familjen
Average room, couldn’t adjust temperature in room. The door did not have a security latch. TV didn’t have any channels. Anyone could walk up into our units lobby and access the elevator. The room was poorly painted and looked like they had just finished the u it and didn’t complete their checks or walk around before opening.
Bodde här 4 nätter i februari 2024

6/10 Okej

Veronique

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Hotel was under construction. Room less than basic. Drain didn't work in shower. We were hit with an unexpected resort fee of $100 just for using pools, etc. on the property. I thought this was included in our hotel room charge. We won't stay here again.
Bodde här 3 nätter i februari 2024

4/10 Dåligt

Hyeryung

Reste med familj och småbarn
Gillade inte: Renlighet och personal och service
Seriously poor service and major issue with the house keeping service. We called/talked in person three time to get more towels for the room. Three times!! (the second time, they delivered it to the wrong room) Even after the house keeping request, they did bare minimum job and didn't leave us with any Kleenexes or hand/wash clothes nor did they make good beds for us. I don't think they even vaccuum the room. The carpet was so dirty/filthy that your feet becomes black after walking on the floor. The website shows the breakfast room/area, but what we got was the breakfast in a bag through a window. I understand that the building next door (which is probably where the breakfast is being served normally) was under construction, but they did NOT tell us that. There was a pool right in between our building and the construction building, and the pool was getting all kinds of dust and whatnot from the construction and I did not want us to use that at all. The pools for kids were great and hot tubs were good amenity to have, but overall impressions of the property is that we do NOT want to go back there. You can find a way better place than this.
Bodde här 7 nätter i februari 2024

10/10 Fantastiskt

Jaimie

Reste med familj och småbarn
Bueno
Bodde här 4 nätter i februari 2024

4/10 Dåligt

Evelyn

Gillade inte: Boendets skick och faciliteter
I’ve been staying here for several years but this time it was horrible. They were working on the building and the smell was bad, the elevator smelled just as bad and then stopped working. The outlets in my room barely worked. There was like white colored liquid on the ground and near my car and I had no choice but to step in it. Honestly I’d rather them close due to construction than to be going in and out in those conditions.
Bodde här 4 nätter i februari 2024

2/10 Väldigt dåligt

Dan

Reste med familjen
Never again
Our plans changed, so I called six, five and four days before the reservation to cancel. Waited on hold 30 minutes each day. Never got through those days. Wait time was two hours. Finally got through the day before the reservation. Was told it was too late to cancel. I will never stay with hotels.com again.
Bodde här 2 nätter i december 2023

2/10 Väldigt dåligt

Pedro

Gillade inte: Renlighet och personal och service
Dirty
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Waleska

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent
Bodde här 3 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

4/10 Dåligt

Monica

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms were clean but could definitely be better, very dusty behind furniture. Only reason I know this is because we had to plug everything electronically in, TV and charging stations. Pools not open due to being renovated but it wasn’t warm enough to swim.
Bodde här 2 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Väldigt dåligt

ALEXANDRA

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very disappointed on this hotel. The room was dusty and towels were dirty . Also very noisy and kids running and screaming at midnight. Will not stay in this place ever again.
Bodde här 2 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 Bra

Mykola

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect place to be with family with attractions nearby (within 30 min). Staff cleaning always well done.
Bodde här 7 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

6/10 Okej

Min-Chih, Monrovia

Bodde här 2 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Staff were all very helpful and friendly.
Bodde här 6 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Fantastiskt

Ivelisse

Bodde här 6 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Fantastiskt

Arelys

Gillade: Bekvämligheter och boendets skick och faciliteter
Excelente
Bodde här 6 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Not bad
It was a little dated not gross or anything but not what you’d expect at a resort. Staff was great except the breakfast usher was like the police. Checking for proof of stay. The only issue we had was the ac was set as low as the thermostat would go 69f but the room was almost too warm to sleep
Bodde här 1 natt i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Fantastiskt

Keshav

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The resort is excellent. Most important for me was security , service, room and morning breakfast. Also the environment is very kids friendly. I definitely recommend it.
Bodde här 3 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Fantastiskt

Wendy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Fantastiskt

Jose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Bra

Brandon

Bodde här 6 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Fantastiskt

Edickson

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

6/10 Okej

Carol

Reste i grupp
Gillade: Renlighet och personal och service
Bodde här 2 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

6/10 Okej

Pablo

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Do NOT recommend
We were sent to building #2 a dump. Elevator was old a rickety with paneling chunks missing. Room smelled like mold and sure enough there was mold sorta covered up with caulk in the bathroom. Beds were both squeaky and super uncomfortable. Tub did not drain.We want a refund, we stay in hotels at least twice a month traveling for softball and this is NOT a RESORT! Do not recommend maybe the villas are better but they wouldn’t both for 1 night only.
Bodde här 1 natt i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Väldigt dåligt

Kelly

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Unfortunately, our room was not the most clean room I’ve ever stayed in. There was a live cockroach crawling in the bathroom sink also with a long dark hair and a dead one on the floor when I arrived. Unfortunately, I arrived, super late and my daughter had a softball game the next morning early, so there was no way to leave and find a different hotel. Obviously, I killed the cockroach and threw away the dead one, but it was not pleasant to find. The resort amenities were nice and the staff was super friendly. Unfortunately, our room was just not very clean. Outside the bug issue there was several little pieces of trash all over the carpet as if it has not been vacuumed. I took a video of it if you would like for me to send ?
Bodde här 2 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okej

JOANNE

The hotel was very nice the house keeping could have been better but the staff was really nice
Bodde här 4 nätter i november 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

2/10 Väldigt dåligt

Djelica

Bodde här 1 natt i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Fantastiskt

Brenda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Not quite
Bodde här 1 natt i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Fantastiskt

Gabriel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
......
Bodde här 2 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Fantastiskt

Amy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a last minute decision to stay over one more night. Loved the many features of the resort, like the fun kareoke night on site at the bar and lots of fun attractions right there on the grounds!
Bodde här 1 natt i december 2023
Svar från Exploria Resorts 24 jan. 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us. We hope to see you again in the future.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Vacation with the grandson
Loved the clean spacious rooms and multiple pools. Grandson loved the putt-putt golf.
Bodde här 2 nätter i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Bra

Carel

Gillade: Renlighet
Bodde här 1 natt i december 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Fantastiskt

Anielka

Bodde här 2 nätter i november 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

6/10 Okej

Seema

Reste med familjen
Spacious; reasonable; breakfast other activities
Bodde här 2 nätter i november 2023
Svar från Exploria Resorts 29 nov. 2023
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 Bra

Velibor

Bodde här 2 nätter i november 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Fantastiskt

Janin

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Its my 3rd time staying at this property. I love it as its location is perfect for my travel reasons. Very friendly staff. The room sizes are perfect. Ample parking and love the free breakfast.
Bodde här 3 nätter i november 2023
Svar från Exploria Resorts 29 nov. 2023
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 Bra

CHRISTOPHER

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Serena Hernandez 28 nov. 2023
Thank you for your review of our resort we sure hope to welcome you back in the future!

2/10 Väldigt dåligt

Nelson

Bodde här 2 nätter i november 2023
Svar från Exploria Resorts 24 jan. 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Fantastiskt

Hend

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Serena Hernandez 28 nov. 2023
Thank you for your great review, we sure hope to welcome you back in the future!

10/10 Fantastiskt

Jamie

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
The staff was very polite and accommodating, we loved the cleanliness and professionalism of everyone at this resort. Looking forward to another stay in the future.
Bodde här 1 natt i november 2023
Svar från Exploria Resorts 29 nov. 2023
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

6/10 Okej

Rachel

Bodde här 2 nätter i november 2023
Svar från Exploria Resorts 15 nov. 2023
Thank you for reviewing your stay with us, we hope to see you again soon.

6/10 Okej

Daniel

Smelled funny but was cheap. Room is clean, typical touristy hotel. No serious complaints.
Bodde här 3 nätter i oktober 2023
Svar från Exploria Resorts 4 nov. 2023
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards,

10/10 Fantastiskt

Lydiana Joniese

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a great stay. They are very attentive and friendly.
Bodde här 2 nätter i oktober 2023
Svar från Exploria Resorts 1 nov. 2023
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!