Thank you for your feedback. We sincerely apologize for not living up to your expectations. We were disheartened to see the rating. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing a good service and facilities. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management

Thank you for taking the time to write a review of your stay. Please accept our apologies for the cleanliness issues you experienced. I will be sure to use your comments to coach our housekeeping staff. Still, I am pleased to read that you had a positive stay overall and enjoyed our spacious rooms. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.

Dear Karina, Thank you for sharing your experience. We apologize for the unsatisfactory experience you had during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback regarding housekeeping will be addressed promptly with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management

Dear Kerim, Thank you for being our guest and sharing your feedback. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We are also sorry for the vending machine and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope to make your next stay with us outstanding.Sincerely,Hotel Management

Dear Sumit, Thank you for your feedback. We sincerely apologize for any disappointment you've experienced during your recent stay. As valued guests, your feedback is invaluable to us. We are committed to addressing your concerns and enhancing our services to ensure a better experience for you and all our guests. Please allow us the opportunity to make amends and regain your trust. Your continued loyalty over the past decade means a great deal to us, and we're dedicated to restoring your confidence in our establishment in your future stays.Sincerely,Hotel Management

Dear Rahel, Thank you for your feedback. We apologize for any inconvenience caused by the odor during your stay. Our team is working diligently to address this issue and ensure a more pleasant experience for all guests. We're glad to hear that you found our hotel suitable for your needs and that you appreciated the affordability. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management

Dear Michelle, Thank you for taking the time to review your stay. We apologize that your experience fell short of our usual high standards of offering clean, comfortable, and well-maintained suites. We have taken note of your comments and will make necessary improvements to enhance our services. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way.Sincerely,Hotel Management

Dear Mildred, We deeply regret your disappointing experience during your recent stay with us. Your feedback regarding the cleanliness of the room, the condition of the facilities, and the behavior of some of our staff members is concerning and does not reflect the level of service we strive to provide. Please accept our sincerest apologies for any inconvenience or discomfort you experienced. We understand the impact this had on your stay, especially given the circumstances with other hotel options. We are committed to improving our services and ensuring all guests have a comfortable and pleasant experience. We hope you will consider giving us another chance to provide you with the exceptional stay you deserve in the future.Sincerely,Hotel Management

Dear Karina, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your concerns regarding the odor, bed condition, and overall facilities are alarming and not reflective of our standards. We deeply regret the inconvenience caused by the oversold rooms upon your arrival. Rest assured, we take your feedback seriously, and immediate action will be taken to address these issues. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to restore your trust during any future visits. Please feel free to reach out to our management team directly if you have any further concerns.Sincerely,Hotel Management

Dear Kalisha, We deeply regret the subpar experience you encountered during your stay. Your feedback is concerning, and we sincerely apologize for the cleanliness issues you encountered. This does not align with the high standards we aim to uphold. Rest assured, we will address these issues with our housekeeping team to prevent recurrence. We understand your reluctance to return and appreciate your honesty. We hope you will consider giving us another chance to provide you with a more satisfactory experience in the future. Your comfort is important to us, and we will strive to exceed your expectations should you choose to stay with us again.Sincerely,Hotel Management

Dear GUSTAVO EDUARDO, Thank you for sharing your experience; we love that you could join us. We are glad that you enjoyed your stay overall. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize that your stay was not the seamless visit you deserve. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Yudi, Please accept our apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We also regret any cleanliness oversights you experienced. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Brandon, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Sammy, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Timothy, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Gabriele, We're sorry to hear that you found our property to be old. We understand that the condition of our facilities is important to our guests, and we strive to maintain a comfortable and pleasant environment. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our property. Thank you for sharing your experience with us.Sincerely,Hotel Management

Dear Fernando, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely,Hotel Management

Dear Shaileshkumar, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience caused by the breakfast concerns you mentioned, and we will check with the team to find out what went wrong and take steps for improvement. Our front desk can help you to solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management

Dear Michael, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely, Hotel Management

Dear Sean, Thank you for sharing your experience on your recent visit to the city. It is always our effort to keep our guests happy and satisfied with our services. However, we are sorry for the breakfast experience and will discuss it with the concerned individual so that future guests do not have a similar problem. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Lisa, We appreciate your feedback about Extended Stay America and are delighted to hear about your positive experiences with the staff, reasonable rates, and decent room. While we don't have a shuttle, we're glad the proximity to SeaWorld was convenient for you. Your insights are valuable, and we'll consider them for future enhancements. Thank you for sharing your thoughts, and we look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management

Dear Yasaed, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced regarding breakfast availability, kitchen utensils, and the issues with the heater and television. It's disappointing to hear about the lack of cleaning service and the unpleasant odor in the hallways. Your feedback is invaluable, and we will address these concerns with our team to ensure a more comfortable stay for our future guests. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Wheaton, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns can be better handled as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

Dear Adam, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Ruben, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us, and we hope you will give us a chance to redeem ourselves in the future.Sincerely,Hotel Management

Dear Guest, Please accept our sincere apologies for the inconvenience you encountered in your suite and any oversight in our hotel areas. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear ARIEL, Thank you for staying with us and bringing these issues to our attention. We apologize for not meeting your expectations regarding the condition of your suite and bathroom. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we are sorry for your disappointment with our grab-and-go breakfast. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Golnoush, Thank you for staying with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to the area.Sincerely,Hotel Management

Dear WEIZHOU, Thank you for staying with us. It is nice to read that we met most of your expectations. However, please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear Carla, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the city.Sincerely,Hotel Management

Dear Shao, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We are working with our housekeeping managers to prevent this from happening again. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management

Dear Octavia, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please feel free to connect with the hotel for further assistance and give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management