The worst JW I’ve ever been to, impossible to do anything here. The king resort view rooms with balconies are subpar for the price, the bathroom showers…seen nicer showers in motels like it’s a joke for a “luxury” hotel shower. The pool is great, the only great thing, forget about having a drink or food by the pool, there’s no service available anywhere unless you dine in the pool restaurant or have a reserved cabana that doesn’t even cover you from sun, they literally have to put towels on their cabanas to make a roof, who designed that? Sat at the restaurant pool side to dine in to be able to get food, it took 10minutes for anyone to even come to the table, and it took another 15minutes before I had a frozen dispensed frose. This property has terribly poor service,called the expensive daily valet to have the car brought and they were like “we’re too busy you have to request it in person”, I was only able to use the call down service once in th days I stayed, and they moved the seat every time. If you have a pet there’s a high NON-Refundable pet fee which is nowhere to be found on Expedia. The daily resort fee doesn’t get you access to gym or sauna, you also need to either book at the spa or pay for a day pass (yes, as a staying guest!! How amazing is that?) and then you can use the gym and saunas…I called ahead and was told I could, not true. STAY AWAY