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Recensioner av Residence Inn by Marriott Orlando Lake Buena Vista

3 out of 5
Residence Inn by Marriott Orlando Lake Buena Vista
11450 Marbella Palm Ct, Orlando, FL

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 476 av 1002 recensioner" "
8 - Bra i betyg. 223 av 1002 recensioner" "
6 - Okej i betyg. 147 av 1002 recensioner" "
4 - Dåligt i betyg. 73 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 83 av 1002 recensioner" "

8,0/10

Renlighet

8,2/10

Personal och service

8,0/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Eugene

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The place was nice, but when it came time to use the sleep sofa bed, the big dresser was in the way and was too heavy to move so the extra person slept on a very uncomfortable couch Also did not come with a hair dryer. A little disappointed. Breakfast was good
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

sachira

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good for Families
Bodde här 4 nätter i maj 2024
Svar från Anthony 19 maj 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

10/10 Fantastiskt

doug

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel, with full kitchen if you need. Nice pool area. Good breakfast. Would stay here again.
Bodde här 1 natt i maj 2024
Svar från Anthony 19 maj 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

8/10 Bra

YUKIO

Gillade: Renlighet, personal och service och boendets skick och faciliteter
値段の割に良かったです。。
Bodde här 7 nätter i april 2024
Svar från Front Desk 16 maj 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okej

Karina

Reste med familjen
Gillade inte: Renlighet
The carpet in the room was so dirty, we need asked for housekeeping services other wise you room wouldn’t get clean, the transportation to the parks is a joke, we ended up calling a Uber because They didn't give us instructions on how to return. The location is good if you want visit Disney and universal
Bodde här 4 nätter i maj 2024
Svar från Anthony 15 maj 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our property. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property. It is very distressing knowing you had to endure such unexpected inconveniences during your stay.

2/10 Väldigt dåligt

Giuseppe

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property Needs updating front desk rude no housekeeping barely breakfast needs improvement only plus is manager Roy great guy tries to help you out
Bodde här 11 nätter i april 2024
Svar från Anthony 15 maj 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our property. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property. It is very distressing knowing you had to endure such unexpected inconveniences during your stay.

10/10 Fantastiskt

Carrie L

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property had what I needed! Only issue was having to pay to park on the property! That was a surprise and it was quite a lot!
Bodde här 5 nätter i maj 2024
Svar från Front Desk 14 maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Yamil

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great customer service. Really attentive and listening to the needs and unforeseen issues. Very pleased with our stay there.
Bodde här 3 nätter i maj 2024
Svar från Front Desk 14 maj 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

James, Toronto

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Anthony 10 maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

MONICA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente
Bodde här 7 nätter i maj 2024
Svar från Anthony 10 maj 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

8/10 Bra

ANURAG

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ok
Bodde här 3 nätter i februari 2024
Svar från Anthony 9 maj 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Väldigt dåligt

Rodrigo

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very bad
Bodde här 2 nätter i maj 2024
Svar från Front Desk 8 maj 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our property.

10/10 Fantastiskt

Walter, Delray Beach

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The hotel is in a good area. The breakfast is good.
Bodde här 3 nätter i april 2024
Svar från Front Desk 8 maj 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We cannot wait to welcome you home again soon!

10/10 Fantastiskt

Diane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Front Desk 8 maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Rabia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I have stayed there before. I like that there are many restaurants around and a shopping center near by. Paying for parking this time way a bit different. We had to go on an app to pay for parking. I did not like that, it can be a bit of traffic noise depending on you room. I wished the pool closed at 10 pm instead of 9pm. Overall the room was clean and staff members were friendly.
Bodde här 2 nätter i april 2024
Svar från Anthony 29 apr. 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

10/10 Fantastiskt

Pedro Alejandro

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Front Desk 30 apr. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okej

Keith

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 17 nätter i april 2024
Svar från Anthony 29 apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Gerardo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is a very nice place to have the perfec vation
Bodde här 5 nätter i april 2024
Svar från Anthony 27 apr. 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. It is our priority to accommodate our guests with the best amenities possible and we are delighted to know that we exceeded your expectations.

10/10 Fantastiskt

ANGELA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I’ve never stayed at a property like this. This was amazing. You could not hear anybody outside the hotel room. The pool was awesome. The room was great. The breakfast was good too. Everything was amazing. I won’t be staying there again if I am ever down in Florida.
Bodde här 6 nätter i april 2024
Svar från Front Desk 21 apr. 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. It is our priority to accommodate our guests with the best amenities possible and we are delighted to know that we exceeded your expectations.

8/10 Bra

Joey-Ann

Reste med familjen
Gillade: Personal och service
The property is definitely due for some updating however overall staff was friendly responded to any requests. Rooms are big and reasonably priced. Small hotel so not packed with people. Loved the pool and court yard. Breakfast was good. Great staff
Bodde här 6 nätter i april 2024
Svar från Front Desk 21 apr. 2024
, I would like to thank you for such glowing remarks about our dedicated staff. We all take the hospitality and warmth we provide very seriously! It is truly wonderful to hear you share your appreciation. We always strive to have a positive influence on your time with us. Our team is truly the best! We would relish the opportunity to have you visit again.

8/10 Bra

Kristin Hannum

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Pool is only open from 9-9pm which after spending the day at the parks is not convenient. Each day we returned the pool was closing and our family didn’t get to swim which was a key point in choosing this hotel. Also the suites need to be repaired and updated. The drawer fronts and door knobs were all falling off in our suite. My son was cut in the exposed screws. I notified the front desk and asked to have them repaired but they weren’t.
Bodde här 4 nätter i april 2024
Svar från Anthony 18 apr. 2024
Thank you for providing us feedback from your time at our hotel. We're disappointed to hear your stay at our property has not been to your expectations.

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We really enjoyed our stay.
Bodde här 2 nätter i april 2024
Svar från Front Desk 17 apr. 2024
Thank you for sending us your feedback!

10/10 Fantastiskt

Miguel Ángel

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service and place
Bodde här 1 natt i april 2024
Svar från Front Desk 16 apr. 2024
Thank you for sending us your feedback!

10/10 Fantastiskt

Chad

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I was surprised by how decent this place was for the price. I stayed there last minute before going to my Disney resort but it could have been better to just stay there the whole week.
Bodde här 1 natt i april 2024
Svar från Anthony 11 apr. 2024
Dear Chad, Thank you for choosing Residence Inn Orlando Lake Buena Vista! We're glad our clean rooms impressed you and that your overall stay was pleasant. The next time you're in town, please come back to see us.

10/10 Fantastiskt

Adrian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a Pure room with kitchen and king bed which felt fresh and spacious. Paying extra to park and late checkout was very worth it. No noise issues despite being right next to the elevator. Staff are very kind as well
Bodde här 1 natt i april 2024
Svar från Anthony 11 apr. 2024
Dear Adrian, Thank you for choosing Residence Inn Orlando Lake Buena Vista! We're glad our clean rooms impressed you and that your overall stay was pleasant. The next time you're in town, please come back to see us.

6/10 Okej

Angelica

Bodde här 3 nätter i april 2024
Svar från Anthony 29 apr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

David

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed this hotel and the breakfast was very good everyday we stay there and my daugther really enjoyed the pool. Yes we will be coming back.
Bodde här 3 nätter i april 2024
Svar från Front Desk 11 apr. 2024
Thank you for sending us your feedback and we look forward to seeing you again soon on your next visit to Orlando.

4/10 Dåligt

Carlos

Reste med familjen
Gillade inte: Renlighet och bekvämligheter
Nothing
Bodde här 1 natt i mars 2024
Svar från Front Desk 5 apr. 2024
Thank you for sending us your feedback!

6/10 Okej

Nancy

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The interior of this hotel has seen better days with one of the only positive aspects being the outdoor pool area. We had to go down to the front desk at 11:30 pm due to noise from the room above, it did not seem like they had any soundproofing. Many other hotel choices in the area, would recommend skipping this one.
Bodde här 2 nätter i mars 2024
Svar från Front Desk 5 apr. 2024
Thank you for giving us your feedback of your recent stay at our property. We are sorry to hear that you had an unpleasant experience during your stay with us. It is our priority to accommodate our guests as much as possible. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

6/10 Okej

Diamond

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Good location and decent free breakfast. But $225 plus a nightly $27 parking fee when the basic expectations are not up to par is disappointing. If you’re looking for the bang for your buck, seek other options.
Bodde här 4 nätter i mars 2024
Svar från Front Desk 5 apr. 2024
Thank you for providing such valuable feedback about your recent stay with us. Your opinions and feedback are important to our success. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property.

6/10 Okej

Yolanda, Newport

Gillade inte: Renlighet
Bathroom was dirty
Bodde här 5 nätter i mars 2024
Svar från Front Desk 5 apr. 2024
Thank you for sending us your feedback!

6/10 Okej

Christian A

Bodde här 4 nätter i mars 2024
Svar från Front Desk 5 apr. 2024
Thank you for sending us your feedback!

6/10 Okej

Sara, Kentwood

Bodde här 2 nätter i mars 2024
Svar från Front desk 21 apr. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Dåligt

Raymond

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade inte: Renlighet och personal och service
Overcharged upon checkout for drinks purchased. Hotel has huge charge of $26/day for parking not stated in the clear when booking.
Bodde här 2 nätter i mars 2024
Svar från General Manager 3 apr. 2024
Dear Raymond,Thank you for sharing your experience with us. We're disappointed to learn about your concerns regarding charges. Transparency is a priority for us, and on the third-party site you used to book your stay, we do have information regarding parking listed under Property Amenities. If you would also like us to look into the drink charges, please reach out to us offline, and we will be happy to research the matter. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.

6/10 Okej

Kelly

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Front Desk 5 apr. 2024
Thank you for sending us your feedback!

2/10 Väldigt dåligt

chaitanya

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beware, $26 per night parking. Very old dated property, musty smell in hallways, rooms. TVs are from 90s and the one in living room doesn’t work. The young lady and guy in morning shift and do NOT acknowledge when you go to talk (they basically glance and ignore) Overall a third rate hotel (also if you are a bonvoy gold, they don’t honor free upgrade as they claim always full!)
Bodde här 7 nätter i mars 2024
Svar från General Manager 3 apr. 2024
Dear Chaitanya,It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we take all your comments seriously and will be discussing them with the rest of our team. Input like yours is essential, as it helps us ensure we're doing the best possible job for our valued guests. Thank you for your review, and we hope you'll give us another chance to change your perceptions next time you're in Orlando.

10/10 Fantastiskt

Darryl

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thumbs up
Bodde här 1 natt i mars 2024
Svar från anthony 23 mars 2024
Dear Darryl, Thank you for choosing Residence Inn Orlando Lake Buena Vista to host your visit. We trust that you rested well with us, and we hope to be your first choice for accommodations in the future.

6/10 Okej

Joanne

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Suite for 6 people has dishes for 4 people, suite are very small, no soap at sink, towels for 4.
Bodde här 1 natt i mars 2024
Svar från Anthony 18 mars 2024
Thank you for providing us feedback from your time at our hotel. We're disappointed to hear your stay at our property has not been to your expectations.

8/10 Bra

Lovelien Anything

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We love our rooms,
Bodde här 1 natt i mars 2024
Svar från Anthony 18 mars 2024
Thank you for sending us feedback!

8/10 Bra

Belinda

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Everything was good, only the room cleanliness needs improvement, specially the bathroom's.
Bodde här 6 nätter i mars 2024
Svar från General Manager 14 mars 2024
Dear Belinda,We're so happy to know that you had a great time with us overall! Your feedback regarding the cleanliness of our accommodations will be discussed internally and we'll make improvements where necessary. Please consider joining us again soon!

10/10 Fantastiskt

Melody

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice staff, the suit was perfect and clean, breakfast was also good
Bodde här 1 natt i mars 2024
Svar från General Manager 14 mars 2024
Dear Melody,Thank you so much for choosing to stay with us at Residence Inn Orlando Lake Buena Vista. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our pristine accommodations and delicious breakfast were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Fantastiskt

Carlee

👍
Bodde här 1 natt i mars 2024
Svar från General Manager 13 mars 2024
Dear Carlee, It was a delight to welcome you to Residence Inn Orlando Lake Buena Vista during your recent visit. We're glad to know that you had an overall enjoyable experience. Thank you for your five-star review, and we look forward to welcoming you back again soon!

10/10 Fantastiskt

KAZUHIRO

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Very kind stuffes
Bodde här 7 nätter i februari 2024
Svar från General Manager 13 mars 2024
Dear Kazuhiro,It is wonderful to see that we have earned a perfect rating. Thank you for choosing Residence Inn Orlando Lake Buena Vista to host your visit. We trust that you rested well with us, and we hope to be your first choice for accommodations in the future.

4/10 Dåligt

Larry

Reste med familjen
Surcharge for parking 30 a day
Bodde här 3 nätter i februari 2024
Svar från General Manager 6 mars 2024
Dear Larry,Thanks so much for your feedback. We're sorry to hear about your disappointment with our parking fees. While we kindly assure you these fees are in line with our market, we're grateful for your comments. It would be an honor to host you again anytime.

10/10 Fantastiskt

Indhira

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good location, near to everything. The rooms were nice.
Bodde här 1 natt i februari 2024
Svar från General Manager 6 mars 2024
Dear Indhira,Thank you for taking the time to leave us a review. We are thrilled to know you enjoyed your stay with us. We hope to see you again soon at Residence Inn Orlando Lake Buena Vista.

10/10 Fantastiskt

SARINA, WATER MILL

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Amanda 14 mars 2024
Thank you for sending us feedback!

10/10 Fantastiskt

Georgina

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked it, got the room with two queens and a sofa/bed(very thin mattress ). Room was clean, plenty of room, enough parking(extra fee), and a safe area. Kids liked the pool at the end of Feb. I was there for 5 nights, breakfast was boring, eggs with pork sausage or Canadian turkey, of course Mickey waffles, cereal. The laundry room definitely needs improvement, appliances do not work, very inconvenient. The front receptionist were friendly and very useful. Room service was great, it gets clean every two days. Got my theme parks tickets from there as well. Shuttle to parks were easier.
Bodde här 4 nätter i februari 2024
Svar från General Manager 1 mars 2024
Dear Georgina,We're only happy when you are! Thank you very much for highlighting everything you enjoyed about your time at Residence Inn Orlando Lake Buena Vista. We also appreciate you noting some areas of opportunity so we can continue to get even better. We can't wait to welcome you back!

4/10 Dåligt

Lizabeth

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The room was dirty, the bathroom and kitchen floors.
Bodde här 2 nätter i februari 2024
Svar från General Manager 1 mars 2024
Dear Lizabeth,Thank you for taking a moment to share your thoughts with us, we appreciate your recent feedback on our property. It saddens us to hear that we were not able to meet all of your expectations. Our staff strives to ensure all of our guests have a comfortable stay and are always available to help in any way they can. We will discuss your critiques with our housekeeping staff to ensure that your experience does not occur again. We hope you will consider staying with us again as we know we can provide you with the stay you expect and deserve.

6/10 Okej

monica

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Everytime I visit Orlando, me and my family stay in this hotel. We really love the location, and until this time we have had an exceptional experience. However this time, first of all, the day after we arrived, our room wasn’t cleaned at all, then the day after that the cleaning lady was RUDE, she practically threw us out of the room because it was time to do room service, then when we got back she literally left me 2 dirty towels placed as if they where clean, and barely put anything in its place. The breakfast choice seemed more limited and then your parking fees, OVER THE TOP EXPENSIVE. Other than that, the reception staff was really nice.
Bodde här 3 nätter i februari 2024
Svar från General Manager 28 feb. 2024
Dear Monica,Thank you for your review. It's always a thrill to welcome back a valued guest; however, we sincerely regret your disappointment with your most recent experience. Your feedback will be shared with our team to ensure our high standards of cleanliness and hospitality are being met. Please know in regards to our parking fee that we work to maintain pricing similar to the surrounding area. It was a pleasure having you here, and we hope to welcome you back in the future for the seamless experience you expect and deserve.

10/10 Fantastiskt

Georgina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean, quite, family friendly.
Bodde här 1 natt i februari 2024
Svar från General Manager 27 feb. 2024
Dear Georgina,Thank you for the perfect rating. Our team will be delighted that you appreciated our high standards of cleanliness, quietness, and family-friendly environment. It was a pleasure to have you as a guest, and we look forward to welcoming you back.