3 utomhuspooler, uppvärmd pool, cabanor (tilläggsavgift) och parasoller
Se tillgänglighet

Recensioner av The Grove Resort & Water Park Orlando

4 out of 5
The Grove Resort & Water Park Orlando
14501 Grove Resort Avenue, Winter Garden, FL

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 2829 av 5396 recensioner" "
8 - Bra i betyg. 1169 av 5396 recensioner" "
6 - Okej i betyg. 691 av 5396 recensioner" "
4 - Dåligt i betyg. 364 av 5396 recensioner" "
2 - Väldigt dåligt i betyg. 343 av 5396 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

8,6/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Fredrik

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Overall great family resort with good pool area and good rooms but unfortunately very poor service level from staff.
Bodde här 6 nätter i januari 2022
Svar från Guest Relations 18 feb. 2022
Thank you for choosing to stay with us for your recent visit to Orlando. We are pleased you enjoyed your overall experience, but we sincerely apologize for the issues you encountered with our staff. Your comments have been relayed to the management team for review and resolution moving forward. We hope to have the opportunity to welcome you back the next time you visit the area. Take care and safe travels.

4/10 Dåligt

Denise

Reste med familj och småbarn
They gave me an apartment that was dirty. We had to go all the way back to get a new room. Really inconvenient. We were in a big family. Once we got situated the apartment was ok. Not what you see in the pictures. Normal apartment with 3 bedrooms. We only got room service one day, they never went back to clean in 5 nights we were there. I had free parking and they kept charging me for my parking. Took over 30min during check out to give me my credit back. The water park is conveniently located. And that was nice.
Bodde här 5 nätter i februari 2024

8/10 Bra

Elaine

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is not worth the price, very crowded water park. Needs renovation. Very limited dining options and expensive.
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Betsie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice resort, like the water park. Like the room, spacious and comfortable. Planning to go back soon.
Bodde här 1 natt i maj 2024

4/10 Dåligt

Gerard

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Personal och service
We have stayed at the Grove many times and often recommend it to people. This last stay missed the mark totally. We would not go back. Unfortunately we brought family with us and had multiple rooms and were embarrassed that we had raved about this hotel. Someone was shot and killed while we were there and there was no communication from the staff at all! We woke up to police and media everywhere and had to ask them what happened as the hotel provided no communication to guests that it was safe to be there. The cleanliness has gone downhill by far. Lazy river was dirty. And hallways had holes in the walls. The outdoor grounds and pool/waterpark are beautiful. The units are in good shape and a good size. Beds are comfy and the rooms are very quiet. Those are the pros. Unfortunately you pay a huge resort fee and don't get anything for it. Not once in 6 days did someone come and give fresh towels or change sheets or empty the garbages. Not worth the price compared to other places in the area. Was much better pre covid and even 2 years ago.
Bodde här 3 nätter i maj 2024

2/10 Väldigt dåligt

Juan carlos

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Mi cuarto lo dejaron sin Arreglar y sin colcha ni sábanas estuve hasta las 10:11 de la noche esperando a que me atendieran mi cama mis camas y al final salí perdiendo fui yo Y cuando fui a hablar para que si me podían dejar salir un poquito más tarde porque el día que llegué por culpa de ellos ellos no pude entrar ni al parque de agua me trataron Super mal y con tremenda mala forma
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

JESSICA

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We went to celebrate my birthday and we had a blast. The water part and restaurant were great!
Bodde här 1 natt i maj 2024
Svar från Hayden 22 maj 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Fantastiskt

Faramarz

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nothing more
Bodde här 5 nätter i maj 2024
Svar från Hayden 21 maj 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

6/10 Okej

ashween

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bad front desk customer services
Bodde här 5 nätter i maj 2024
Svar från Hayden 21 maj 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

8/10 Bra

Blake

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Rooms were spacious, food was good around the poo.. we booked this for the kids ammenities which were broken in both locations so very disappointing.. toddler was not happy
Bodde här 2 nätter i maj 2024
Svar från Hayden 21 maj 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Fantastiskt

Wendy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Me encantó la estadía muy limpio todo
Bodde här 2 nätter i maj 2024
Svar från Hayden 21 maj 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

8/10 Bra

markjoseph

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I didn't like everything were far away from store and parks
Bodde här 2 nätter i maj 2024
Svar från Hayden 21 maj 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We love the Grove. Rooms are fantastic. Check in terribly slow though. Self check in kiosks weren’t working for anyone. There was 3 ppl working the counter on a Saturday. We waited nearly 50 minutes.
Bodde här 1 natt i maj 2024
Svar från Hayden 22 maj 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Fantastiskt

Jazmin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We will stay in this property again.
Bodde här 3 nätter i maj 2024
Svar från Hayden 20 maj 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Fantastiskt

Erica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property with great amenities
Bodde här 2 nätter i maj 2024
Svar från Hayden 20 maj 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

4/10 Dåligt

Laura

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
The property is beautiful and the size of the suite was great. The water park is great. You do have to pay for the surf simulator and for the price, it’s not worth it. There is a resort fee of $230 which is outrageous given you do not have housekeeping services or clean towels, including pool towels. Someone was shot and killed during our stay and there was no communication from the staff. There is an early check in fee that we were not made aware of. Finally, our suite had a terrible odour, almost like cat urine. We will not likely return given the abundance of other properties that are similarly priced.
Bodde här 3 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

2/10 Väldigt dåligt

Don

Reste med familj och småbarn
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
Not enough staff at a peak time for check out and early check in. Only 2 staff consistently assisting customers, a supervisor walking around without assisting his front office staff.vvery poor leadership
Bodde här 1 natt i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

8/10 Bra

Laura, Ennis

Reste med familj och småbarn
Gillade: Personal och service
Could use a update a little worn down but overall nice. The fridges don’t have ice machine. The layout is nice we were 7 2 adults and 5 kids and it was comfortable. Pool had a bit to much Chlorine and lazy river was dirty.
Bodde här 1 natt i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

10/10 Fantastiskt

kiya

Bodde här 1 natt i maj 2024
Svar från Hayden 21 maj 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

8/10 Bra

Roibert

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
Lo q no me gusto es que todo estaba muy caro y el servicio estaba muy malo
Bodde här 2 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

10/10 Fantastiskt

Julio

Reste med familjen
Gillade: Renlighet och personal och service
Excellent 5 stars
Bodde här 2 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

10/10 Fantastiskt

maurice

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Hayden 21 maj 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

8/10 Bra

Brandi

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Grove is a great place to stay with children. Some parts of the property is worn and needs updating. The room itself could also be cleaned better. I found other people’s hair on the pull out sofa and in corners. Overall l, we enjoyed ourselves.
Bodde här 2 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

6/10 Okej

Amanda

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Bekvämligheter
Post a notice that the water park amenities (slides) can only be used for 8 (height) my son was a inch too short to ride the slides. This was whole reason I booked this resort. Very hard to navigate around the building. If you have a child around the age of 5-7, pay attn to height restrictions for slides.
Bodde här 2 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

8/10 Bra

Keeisha

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a great time waterpark was the best ever
Bodde här 3 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

8/10 Bra

Afsaneh

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean property
Bodde här 4 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

6/10 Okej

Stephanie

Reste med familj och småbarn
Gillade inte: Boendets skick och faciliteter
It’s run down inside facilities. Only lobby looked up kept, pools are dirty, bathroom showers leak water all over floor, limited towels, linens for pull out not available in a suite-when we requested them they weren’t brought up until 12:45 am A man was shot dead at pool the night we stayed and police was outside our balcony all night. Won’t be staying here again.
Bodde här 1 natt i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

6/10 Okej

Claudia

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Housekeeping took more than 10 hours to deliver washcloths, dish detergent even though there was none when I arrived
Bodde här 2 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

10/10 Fantastiskt

JoEllen

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed the property the 1st time and this time . The condo i will say i liked our 1st trip more. Will definitely be booking another get away in the near futu re
Bodde här 6 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

2/10 Väldigt dåligt

Terri-Lynnette

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The assigned unit was not well maintained. The unit was not checked thoroughly before arrival. Had to request basic needs daily. The second bathroom was not profited for guests. The shower rod broken too small curtain . Had to layer floor with bath towels to absorb water.
Bodde här 2 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

8/10 Bra

Diana

Reste med familjen
Gillade: Bekvämligheter
The hotel is very good except that everything is too expensive and you have to pay for the water park.
Bodde här 1 natt i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

10/10 Fantastiskt

Dayami

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Tranquilo y limpio
Bodde här 2 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

8/10 Bra

Leonardo

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
Great for families, lots of entertainment options. Rooms were not clean for a next guest, I had to clean to make it descent for our stay.
Bodde här 2 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

8/10 Bra

LaTa'Sha

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet
This is our second time staying here. The rooms are great for a family traveling. The downfalls were the lack of wash cloths at the property. We asked several times for wash cloths but kept receiving towels. 2 out of the 4 we had in our room were dirty. The staff was ok not overly nice but just standard. There was a lot of police activity and a news camera outside the property when we checked out. Overall it was ok this time.
Bodde här 3 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

10/10 Fantastiskt

Maria Agustina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

10/10 Fantastiskt

Quantus

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great
Bodde här 2 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

6/10 Okej

Noreeca

Gillade: Renlighet och personal och service
Bodde här 1 natt i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

10/10 Fantastiskt

Eboni

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything
Bodde här 4 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

10/10 Fantastiskt

Serene

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I just stayed as a family of five in a two bedroom. It was very clean throughout the property. The parking was extremely convenient! There are two things to know, it is far from the Orlando - International Drive area. Most chain restaurants or activities are at minimum (40) minutes away. The second, the property is big and it's easy to get lost in the hallways. Then signs could use some improvement. I mean confusing like I wouldn't let my toddler run ahead of me because once turn and they're lost. Otherwise, if you don't mind the drive or possibly walking 10 minutes after a wrong turn, stay here! We really enjoyed it. The water park is big enough to feel park like but small enough to keep track of your children. Every staff member was pleasant and I promise everywhere I went was manicured, clean and well put together. If it seems a tiny bit more expensive than another location, spend the few extra dollars. You'll actually save because if you're an activity seeking family, the water park/ pool area will suffice for at minimum, a whole day.
Bodde här 4 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

6/10 Okej

Anubhav

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wish the washer/ dryer/ dishwasher were good. Would have liked someone to do room service atleast once during the stay and not be asked to pay extra… doubt we will stay again.
Bodde här 6 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

10/10 Fantastiskt

Jennifer Lynn

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

4/10 Dåligt

ana, bradenton

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very disappointed
Bodde här 4 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

10/10 Fantastiskt

LaShawnda, Westfield

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was fun and I am going again with my family in a couple of months.
Bodde här 1 natt i maj 2024
Svar från Hayden 21 maj 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Fantastiskt

D

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

6/10 Okej

Marlies, Cape coral

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel is huge, very easy to het lost, what I dislike the most is the fact that check in is at 4pm and check out is a 10am, at the end you pay over 300 dollars for 6 hours, also, most hotel let you come in earlier even id the room is mot ready and you can use the pool, here, the charge you an extra 35 dollars just for that, another thing I didn't like is the fact that you Pay 50 dollars for parking, which you do yourself in a parking garage.
Bodde här 1 natt i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

10/10 Fantastiskt

Evony Vanessa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was perfect. The early morning park maintenance was pretty loud, overall a really fun family vacation. Will definitely be back
Bodde här 3 nätter i mars 2024
Svar från Hayden 17 maj 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

6/10 Okej

Ross

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Hayden 20 maj 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

8/10 Bra

Patricia

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hayden 17 maj 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

6/10 Okej

Rayla

Reste med familjen
Didnt have my room cleaned and had to wash my own pool towels. Not much of a vacation for a parent.
Bodde här 5 nätter i maj 2024
Svar från Hayden 16 maj 2024
We are sorry to hear that your stay was not to the high standards we aim to achieve. Your comments have been passed onto the management team for review and resolution moving forward. We hope that you will give us another opportunity and that we can welcome you back again soon!

6/10 Okej

Vidal

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property itself was nice, but navigating through the building felt like navigating a maze, with long walks through hallways and stairs to reach different areas. Upon check-in, I encountered some issues that left me debating between a 3 or 4-star rating. I had booked through Expedia and was uncertain if parking was included, given the hefty $28 per day charge. After calling both the hotel and Expedia, I was assured that parking was indeed included in my package. However, upon arrival, I was unexpectedly charged for parking for 3 days. Despite spending over 30 minutes trying to resolve this with the staff, I was ultimately told that everyone had to pay for parking. When we went to our room, the door was open and the door was not locking properly, requiring a trip downstairs for assistance. Although they attempted to fix it, the manager ended up assigning us a new room, wasting valuable time that could have been spent enjoying the amenities. Additionally, while the condo itself was decent, it was in need of some maintenance. The beds were uncomfortable, and the blankets were disappointingly thin. The outdoor pool also left much to be desired, as it looked musty which deterred us from using it. However, the water park provided a better experience, though the water quality was average at best. I would not go back.
Bodde här 3 nätter i maj 2024
Svar från Hayden 16 maj 2024
We are sorry to hear that your stay was not to the high standards we aim to achieve. Your comments have been passed onto the management team for review and resolution moving forward. We hope that you will give us another opportunity and that we can welcome you back again soon!