Dear Clara,Thank you for your lovely review and for choosing The Metcalfe Hotel. We're delighted to hear that you found our hotel beautiful and our staff helpful and attentive during such a busy weekend. Your kind words mean a lot to us.We apologize for the noise you experienced from the lobby. We understand how important a quiet environment is for a restful stay. On your next visit, please let us know your preferences, and we will do our best to accommodate you in a quieter area of the hotel.We look forward to welcoming you back soon and ensuring your next stay is even more enjoyable.Warm regards,The Metcalfe Team

Dear Bradley, Thank you for choosing The Metcalfe Hotel and for your wonderful review! We are delighted to hear that you enjoyed your stay with us and that our staff exceeded your expectations. Your kind words about our team and the beauty of our property are greatly appreciated. Thank you from The Metcalfe Team!We look forward to welcoming you back and providing you with another exceptional stay that exceeds your expectations.Kindest regards,

Dear Alexis,Thank you for taking the time to share your incredible 5-star feedback regarding your recent stay with us. We're delighted you and your family had such a wonderful experience at The Metcalfe Hotel. It's especially gratifying to know that our hotel's ambiance and scent left a lasting impression, especially on your child. Your kind words about our friendly and hardworking staff mean a lot to us. We strive to create a welcoming and pleasant environment for all our guests, and your feedback reassures us that we're on the right track.If any particular staff member made your stay extra enjoyable, we'd love to hear about it so we can recognize and celebrate their efforts.We look forward to welcoming you back for another amazing stay!Best regards,The Metcalfe Team

Dear Katie,Thank you for your perfect 5/5 review! We are thrilled to hear that you had a terrific experience at The Metcalfe Hotel.It’s fantastic to know that our friendly and efficient staff were able to accommodate your early check-in and late check-out requests seamlessly. We strive to provide the best possible service for our guests, and your kind words are truly appreciated.If there’s anything else you’d like to share about your stay, please feel free to add it. We value your feedback and look forward to welcoming you back for another pleasant stay.Best regards,The Metcalfe Team

Dear Oluwatoyin,Thank you for your fantastic 5/5 review! We are delighted you had an excellent experience with us at The Metcalfe Hotel.Your positive feedback is greatly appreciated and serves as a wonderful encouragement for our team. We strive to provide exceptional service and comfort for all our guests, and it’s rewarding to know that we met your expectations.We look forward to welcoming you back for another outstanding stay.Sincerely, The Metcalfe Team

Dear Qiu Qiong,Thank you for your excellent 5/5 review! We are delighted to hear that you enjoyed your stay at The Metcalfe Hotel.It’s wonderful to know that you appreciated our convenient location, cleanliness, and good service. Your positive feedback means a lot to us and encourages our team to continue providing exceptional experiences for our guests.We look forward to welcoming you back for another great stay.Best regards,The Metcalfe Team

Thank you Katherine for your review, we appreciate your feedback!

Dear Scott, Thank you for choosing to stay at The Metcalfe Hotel and for your wonderful review!We’re delighted to hear that you found our front desk staff friendly and professional. It’s always rewarding to receive positive feedback about our team’s dedication to providing excellent service. We’re also pleased that you enjoyed our rooms and appreciated our central location, which we strive to make convenient and comfortable for all our guests.We hope to welcoming you back to The Metcalfe Hotel soon!Best regards,

Dear Philip,Thank you for your perfect review! We’re thrilled to hear that you found The Metcalfe Hotel to be as advertised and enjoyed our upscale property. Your feedback is greatly appreciated.If you have any additional comments or suggestions about your stay, we’d love to hear more. Your insights help us continue to improve and provide the best possible experience for our guests.We look forward to welcoming you back for another exceptional stay.Warm regards,The Metcalfe Team

Dear Michael,Thank you for your incredible 5/5 review and for choosing The Metcalfe Hotel! We’re thrilled you enjoyed our great location, unique atrium design, and spacious, well-serviced rooms. Your high recommendation means a lot to us.We’re delighted that our hotel met your expectations and provided you with a memorable stay. If you have any further feedback or suggestions, we’d love to hear them.We look forward to welcoming you back for another exceptional experience.Warm regards,The Metcalfe Team

Dear Sharon,Thank you for taking the time to share your review, and for choosing to stay at The Metcalfe Hotel. We're delighted to hear that you enjoyed your time with us, though we also noticed that we fell short of fully meeting your expectations.Please accept our sincere apologies for any aspects of your stay that didn't meet your standards. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences.We genuinely hope for the opportunity to welcome you back in the future and provide you with a much-improved stay that exceeds your expectations.Warm regards,

Dear Anna,Thank you for choosing The Metcalfe Hotel and for taking the time to leave a review!We are delighted to hear that you enjoyed your stay with us. It’s wonderful to know that our service met your expectations. Our staff is truly the foundation of what makes The Metcalfe Hotel special, and we’re thrilled to see that their hard work is paying off.Thank you for sharing your experience with us. We look forward to welcoming you back and exceeding your expectations once again!Kindest regards,

Dear Alyssa,Thank you for your 5/5 rating! We're thrilled to hear that you had such a wonderful experience at The Metcalfe Hotel. Your satisfaction is our top priority, and we're delighted that we could contribute to making your stay enjoyable.We'd love to hear more about what highlights made your stay memorable. Your feedback helps us ensure that we continue to provide exceptional service to all our guests.Thank you once again for your review, and we look forward to welcoming you back soon for another fantastic stay!Kind regards,

Dear Laurie,Thank you for your fantastic 5/5 rating! We’re delighted to know that you had a great experience at The Metcalfe Hotel.If you have any specific highlights or feedback from your stay, we would love to hear more. Your insights help us continue to provide the best possible service.We look forward to welcoming you back for another excellent stay.Warm regards,Team Metcalfe

Dear Andrew,Thank you for choosing to stay at The Metcalfe Hotel! Your feedback is greatly appreciated as it helps us understand what our guests love about our hotel and how we can further enhance their experience. We're thrilled to hear that you enjoyed the uniqueness of our hotel and found the convenient location to your liking. If you're ever interested, you could try out the E-Scooters for nearby travel without the need for walking or Uber rides.Thank you for your beautiful review, our team greatly appreciates hearing how friendly they are. Customer care is our pride and joy and knowing we provided that for you is phenomenal. We hope to welcome you back again in the future!Kind regards,

Dear Alfred,Thank you for choosing The Metcalfe Hotel and thank you for taking the time to share your feedback. We're glad to hear that you found The Metcalfe Hotel to be a good place to stay.We apologize for any inconvenience regarding parking. We hope we were able to assist in resolving the issue or finding alternatives that best suited your needs.We appreciate your comments and hope to have the opportunity to welcome you back in the future. If you have any further suggestions or concerns, please feel free to reach out to us.Kindest regards,

Dear Belinda,Thank you for your lovely 5/5 review and for choosing to stay at The Metcalfe Hotel! We're thrilled to hear that you had an excellent dining experience at Cocotte Bistro. It’s our pleasure to serve you and we look forward to welcoming you back soon for another delightful meal and stay.Warmest regards,The Metcalfe Team

Dear Tod,Thank you for the perfect 5/5 rating! We're thrilled that your stay at The Metcalfe Hotel exceeded your expectations. If there was anyone on our team who made your stay particularly special, please let us know—we love to share your incredible feedback with our staff. Additionally, if you have any further feedback or suggestions for improvement, we welcome the opportunity to hear from you as we continuously strive to enhance our services and experience.We look forward to welcoming you back soon for another wonderful stay.Warm regards,The Metcalfe Team

Dear Stacy,Thank you so much for your fantastic review of your recent stay at The Metcalfe Hotel by Gray Collection! We're thrilled to hear that you enjoyed our clean facilities and excellent service. Our team takes pride in maintaining a welcoming and spotless environment for all our guests, so it's wonderful to know that our efforts contributed to your positive experience.We're also glad we could accommodate an earlier check-in for you. We always strive to make every aspect of your stay as smooth and enjoyable as possible. Your 10/10 rating is not just a score; it's a reflection of your trust and satisfaction, and it means the world to us.If there's anything you feel would make your next stay even better, please don't hesitate to share your thoughts. We truly value your feedback and are continually looking for ways to enhance our guest experience. Once again, thank you for choosing The Metcalfe Hotel, and we hope to welcome you back soon!Sincerely, The Metcalfe Team

Dear Peter,Thank you so much for your kind words and for choosing to stay at The Metcalfe Hotel. We're delighted that you enjoyed our spacious and beautiful rooms, as well as our convenient location near the sights. It's fantastic to hear that you had a great dining experience at Cocotte too. Your compliments about our staff mean a lot to us, and we'll be sure to share your feedback with them.We look forward to welcoming you back soon!Warm regards,The Metcalfe Team

Dear Mohamed,Thank you sincerely for choosing to stay at The Metcalfe Hotel, and for taking the time to share your generous review with us. We're incredibly grateful to hear that your experience with us was enjoyable.It's fantastic to know that you made the most of our gym facilities and appreciated the convenience of our central location. Understanding what aspects of The Metcalfe Hotel resonate most with our guests is important to us, as it allows us to continually enhance our offerings and ensure that we exceed expectations.We're genuinely sorry to hear that the TVs in our guestrooms didn't meet your expectations. Ensuring that our accommodations provide a high standard of comfort and modernity is a priority for us. Rest assured, your feedback has been shared with our management team for careful consideration as we strive to make improvements.Mohamed, your kind words mean the world to us. We sincerely hope to have the pleasure of welcoming you back to The Metcalfe Hotel in the near future, where we aim to surpass your expectations. If there's anything we can do to enhance your next stay, please don't hesitate to let us know.Warmest regards,

Chère Dominique,Merci beaucoup pour votre commentaire parfait ! Nous sommes ravis de savoir que vous avez apprécié votre séjour à l'hôtel Metcalfe. Si quelqu'un en particulier a rendu votre séjour mémorable, n'hésitez pas à nous faire part de votre expérience. Nous vous invitons également à nous faire part de vos commentaires, car ils nous aident à améliorer notre offre.Nous nous réjouissons de votre prochaine visite !Cordialement,L'équipe Metcalfe

Cher Virginie, Nous vous remercions d'avoir choisi de séjourner chez nous. Nous sommes ravis d'apprendre que vous avez apprécié nos chambres. Cependant, nous sommes sincèrement désolés d'entendre que vous avez rencontré des difficultés avec notre service lorsque vous avez essayé de régler un problème dans votre chambre. Veuillez accepter nos excuses les plus sincères pour tout inconvénient que cela a pu causer. Nous nous efforçons de résoudre rapidement et efficacement les problèmes qui surviennent, et il est regrettable d'apprendre que nous n'avons pas été à la hauteur de vos attentes à cet égard. Vos commentaires sont précieux pour nous, et nous allons traiter cette question en interne afin d'améliorer notre prestation de service à l'avenir. Nous vous remercions pour votre franchise et espérons que vous nous donnerez une autre opportunité de vous offrir le service exceptionnel que vous méritez lors de votre prochain séjour. Merci de nous avoir fait part de votre expérience.Cordialment,

Thank you, Lynsey, for your review, we appreciate your feedback!

Dear Shawna, Phoebe, we're genuinely delighted to hear about your positive experience at The Metcalfe Hotel! It brings us immense joy to know that you found both our hotel and rooms beautiful. Our team works diligently to ensure that every aspect of your stay meets and exceeds your expectations, so your feedback means the world to us.Moreover, it's particularly heartwarming to learn that the highlight of your stay was our customer service specifically, Caleb. We take great pride in providing top-notch service to all our guests, and it's wonderful to hear that Caleb left such a positive impression on you. We'll make sure to share your kind words with Caleb and commend him for his exceptional assistance during your check-in and reservation adjustment.At The Metcalfe, we strive to create memorable experiences for each guest, and your feedback reaffirms that we're on the right track. Your appreciation motivates us to continue delivering exceptional service and maintaining the high standards we're known for.Thank you once again for choosing The Metcalfe Hotel. We sincerely hope to have the pleasure of welcoming you back for another memorable stay in the near future! If there's anything else we can assist you with, please don't hesitate to let us know.Kindest regards,

Thank you, Sarah, for your review, we appreciate your feedback!

Bonjour Justine,Merci beaucoup pour vos merveilleux commentaires et pour avoir choisi le Metcalfe Hotel par Gray Collection pour votre séjour à Ottawa. Nous sommes ravis que vous ayez apprécié la propreté de notre hôtel, le confort de nos chambres spacieuses, et nos petites attentions comme le réfrigérateur et la cafetière Nespresso dans la chambre. L’emplacement sécuritaire de notre hôtel, proche des collines du Parlement, est effectivement idéal pour explorer la ville en toute tranquillité. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt!Cordialement,L’Équipe Metcalfe

Dear Dona,Thank you for choosing The Metcalfe Hotel and for your thoughtful review. We greatly value your feedback and are delighted to hear about your positive experience at our hotel and The Cocotte Bistro. Your kind will be shared with the Cocotte team, who will be happy to hear you appreciation.We also appreciate your recommendation of the city tour bus. Should you decide to revisit us, we would be delighted to offer further suggestions, including the Lady Dive tour! Dona, your feedback means a lot to us, and we eagerly anticipate your next visit. Wishing you a wonderful day ahead.Warm regards,

Dear Michael,Thank you so much for your fantastic 5/5 review of your recent stay at The Metcalfe Hotel! We're thrilled to hear that you found our property great and enjoyed the tranquility it offers.Our team takes great pride in providing friendly and helpful service, so it's wonderful to know that you felt well taken care of during your time with us.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We can't wait to welcome you back for another amazing stay!Sincerely, The Metcalfe Team

Dear Katie,Thank you for taking the time to share your feedback with us! We're delighted to hear that you had an excellent experience during your stay at The Metcalfe Hotel.Providing our guests with a memorable and enjoyable stay is our top priority, and we're thrilled that we succeeded in meeting your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful stay in the future!All the best,The Metcalfe Team

Dear John,Thank you for taking the time to share your feedback regarding your recent stay at The Metcalfe Hotel. We appreciate your honesty and value your input.While we're glad to hear that you had a positive experience overall, we're always striving to improve and would love to know how we can make your next stay even better. If there are any specific areas where you feel we could have done better or if you have any suggestions for us, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience that exceeds your expectations.Warm regards,The Metcalfe Team

Dear Betty,Thank you for the wonderful 5-star review! We're thrilled you had a great experience and hope to welcome you back to The Metcalfe Hotel soon.Best regards,The Metcalfe Team

Dear Lainy,Thank you for selecting The Metcalfe Hotel, and for taking the time to share your generous review. We are delighted to learn that you thoroughly enjoyed your stay with us. Your recognition of our staff's professionalism fills us with immense pride. We are dedicated to exceeding expectations, both in service and personal connection, and it's heart warming to know that we succeeded in making your experience memorable.Ensuring our guests feel heard and well-cared for is paramount to us. Lainy, your decision to stay with us is sincerely appreciated, and we eagerly anticipate the opportunity to welcome you back in the future!Kindest regards,

Dear Ronald,Thank you for choosing The Metcalfe Hotel and thank you so much for your glowing 5/5 review! We're thrilled to hear that you had a fantastic stay with us at The Metcalfe Hotel. Your perfect rating means the world to us. We hope to welcome you back soon for another wonderful experience.Warm regards,

Dear Siamak,Thank you for sharing your recent experience with us at The Metcalfe Hotel and Cocotte Bistro Restaurant.We sincerely apologize for the breakfast service you encountered during your stay. Your feedback is invaluable to us, and we regret that despite our efforts to rectify the situation, it seems we were unable to meet your expectations and ensure your satisfaction.Please rest assured that we take your comments seriously and are actively working with our restaurant team to address the issues you have raised. Your comfort and enjoyment are paramount to us, and we are committed to improving our service standards to ensure a more seamless experience for all our guests.We truly appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved stay in the future. Should you wish to discuss your concerns further or require any assistance, please do not hesitate to contact us directly.Warm regards,The Metcalfe Team

Thank you Janelle for your review, we appreciate your feedback!

Je vous remercie Pierre pour vos commentaires. Nous avons vérifié la douche et confirmé que la couleur gris foncé est en effet attribuable à la teinte naturelle du ciment.N'hésitez pas à me contacter si vous avez d'autres questions ou besoins. Je reste à votre disposition pour toute assistance supplémentaire.Au plaisur,

Dear Scott,Thank you for taking the time to share your feedback regarding your recent stay with us at The Metcalfe. We're grateful for your input as it helps us continuously improve our services.We noticed you rated your experience with 3 stars, and we're eager to learn more about how we can elevate your next visit to a 5-star experience. Your satisfaction is incredibly important to us, and understanding the aspects that fell short of your expectations will allow us to address them effectively.Could you please provide us with additional details on what aspects of your stay led to the 3-star rating? Your insights will guide us in making the necessary adjustments to ensure a more enjoyable experience for you and our future guests.Thank you again for sharing your rating, and we look forward to hearing from you soon.Warm regards,The Metcalfe Team

Dear Jennifer,Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay at The Metcalfe Hotel.It's fantastic to hear that you found our hotel beautiful and clean, and that our staff made your experience memorable with their kindness and helpfulness. We take great pride in providing excellent service, and it's rewarding to know that our efforts have made a positive impact on your visit.We're delighted that you appreciated our convenient location, within walking distance to fantastic restaurants and shopping destinations. And we're glad that our valet parking service made your stay even more convenient – we aim to take the hassle out of parking for our guests!Thank you for choosing to stay with us, and we can't wait to welcome you back for another wonderful stay at The Metcalfe Hotel. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,The Metcalfe Team

Dear Leslie,Thank you for choosing The Metcalfe Hotel. Thank you very much for taking the time to share your feedback with us following your recent stay. We genuinely appreciate your honesty and are thrilled to hear that overall, you found our accommodations clean, comfortable, and convenient. It's wonderful to know that you experienced friendly service during your time with us.We are sorry for any discomfort you experienced due to the size of your room. We understand the importance of feeling at ease in your accommodation and regret that we fell short of your expectations. Your comments regarding the pressure you felt with tipping our housekeeping staff have been duly noted. We appreciate your perspective on this matter, please know tipping our staff is not an expectation and should/will always be your choice. We sincerely apologize for any discomfort you may have faced during this. We truly hope this experience doesn't stop you from coming to stay with us again, we truly appreciate your feedback and will strive to provide a better experience for you and all our guests. Thank you so much Leslie, have a wonderful day! Warm regards,

Hello Kwunfung,Thank you for choosing The Metcalfe Hotel and thanks for this fantastic 5 star rating. Achieving guest satisfaction is our main priority so we're delighted to to have met your expectations. Thanks again for choosing us and please consider making us your first choice for accommodations in Ottawa. Best regards,Front Office Manager

Hello Tony,It was our pleasure hosting you at The Metcalfe Hotel. You are valuable to us and we appreciate your feedback. It seems you had a positive experience overall but we were unable to WOW you. If there's anything specific you feel we could improve upon to earn that extra star, please don't hesitate to let us know. We're always striving to meet and exceed our guest experiences so please share any thoughts you may have.Regards,Front Office Manager

Dear Ding,Thank you for choosing The Metcalfe Hotel and thank you so much for your glowing 5/5 review! We're thrilled to hear that you had a fantastic stay with us at The Metcalfe Hotel. Your perfect rating means the world to us. We hope to welcome you back soon for another wonderful experience.Warm regards,

Dear Yves,Thank you very much for choosing to stay with us at The Metcalfe Hotel and for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed our service and found our front desk team to be accommodating during your stay. Providing exceptional service and ensuring our guests feel welcomed and well taken care of are top priorities for us.We truly appreciate your kind words and the 5-star rating. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another fantastic experience.Warm regards,The Metcalfe Team

Thank you, Gagan for your review, we appreciate your feedback!

Dear Andre, Thank you for choosing The Metcalfe Hotel, and thank you for you review. We are so happy to see you enjoyed your stay with us, as you left us a perfect 5/5 review. We would love to hear what we did to make your stay amazing! Please do not hesitate to reach out to us to let us know! We truly look forward to seeing you again.Warmest regards,

Dear Parth, Thank you for choosing The Metcalfe Hotel for your stay, and thank you for leaving us a stellar 5/5 rating. We are so happy you enjoyed your stay with us, we would love to see you soon and provide you with another 5/5 stay. Please do hesitate to reach out to us. We would love to know what made us stand out to you! Have a wonderful day!Kindest regards,

Dear Darian,Thank you for your positive rating! We're delighted to see that you had a fantastic experience with us at The Metcalfe Hotel. If you have any specific feedback or comments you'd like to share, please feel free to reach out. We appreciate your support and hope to welcome you back for another wonderful stay in the future.Best regards,The Metcalfe Team