2 utomhuspooler

Recensioner av Ace Hotel and Swim Club

4 out of 5
Ace Hotel and Swim Club
701 E Palm Canyon Dr, Palm Springs, CA

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 522 av 1003 recensioner" "
8 - Bra i betyg. 249 av 1003 recensioner" "
6 - Okej i betyg. 126 av 1003 recensioner" "
4 - Dåligt i betyg. 60 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 46 av 1003 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Costy

Bodde här 1 natt i november 2022

10/10 Fantastiskt

Eva

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Ta inte rum mot parkeringen. I övrigt underbart!
Vi har varit här flera gånger förut och servicen är alltid på topp. Likaså den här gången med undantag för en person vid front desk. Hon var otrevlig vid flera tillfällen, hjälpte oss inte trots att hennes kollega bett oss komma fram, lät oss inte checka ut senare trots att min flickvän skadat sin fot och var tvungen att packa ihop med kryckor. Hon drog verkligen ner helhetsupplvelsen av servicegraden. En annan trist sak var att vi fick ett rum mot parkeringen den första natten. Det var svårt att sova pga all trafik.
Bodde här 2 nätter i februari 2019

10/10 Fantastiskt

Lise-Lotte

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Coolt hotell med fantastisk backdrop
Perfekt för några dagars sol i snygg miljö! Cool inredning med snygga detaljer. Fantastisk pool, bra mat och trevlig personal.
Bodde här 2 nätter i oktober 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Soft poolhäng
Skönt bohemiskt stämning runt poolen, blandning av småbarnsfamiljer och lite yngre människor. Poolområdet öppet in mot natten. Rummen och standarden inte så imponerande, hotellet lever på stämning och image.

8/10 Bra

Petra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra!
Toppen! Måndag kväll var det Bingo, vilket var otroligt roligt och annorlunda. Annars bra vibe på hotellet och allt bar fräscht.

8/10 Bra

Sofia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra poolhäng
Vårt rum var beläget på bottenplan mot parkeringen så inte jätteroligt läge. Det var ganska lyhört ut mot parkeringen och där folk gick men det är kanske inget hotell man väljer om man vill ha lugn och ro. Vi var där i två dygn och hängde vid poolen vilket var perfekt!

10/10 Fantastiskt

Charlotta

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overall fantastic atmosphere/ambience at the hotel.
Bodde här 4 nätter i januari 2018

10/10 Fantastiskt

Lina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great!
Great pool area, really nice restaurant!
Bodde här 2 nätter i oktober 2017

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel, great poolarea!
Bodde här 2 nätter i september 2017

8/10 Bra

Caroline

Gillade: Renlighet
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Marci

Enjoyed every minute of my stay at this location. I had a patio/garden room near the pool - it was spacious and so nice to have the outdoor space. The hotel amenities (pool, restaurant, service, hotel staff) were all amazing. And location to downtown was perfect. Would definitely stay here again.
Bodde här 3 nätter i april 2024
Svar från Ace Hotel & Swim Club 14 maj 2024
Glad to hear you had such a great time with us Marci and thank you once more for joining us. Look forward to having you with us in the future!

6/10 Okej

Jonathan

Reste med familjen
The staff were all very friendly and helpful. The property was on the bleeding edge of cool when it opened 30 years ago. It wants desperately to be upgraded, or at the very least, a thorough spring cleaning and refreshing - perhaps some bleach to get the stains out of the curtains.
Bodde här 1 natt i april 2024
Svar från Ace Hotel & Swim Club 4 maj 2024
Thank you Jonathan for the feedback and support over the years. We are excited for renovations this coming summer and hope the refreshed look encourages some more 5 stars from guests;)

4/10 Dåligt

Luke

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Electric chargers don’t work. Roaches in the room. Air-con old and extremely noisy. Pool is a constant photoshoot, and if you don’t want to be used in promotional images for the Ace, then you can’t use the area… not it.
Bodde här 2 nätter i april 2024
Svar från Ace Hotel & Swim Club 27 apr. 2024
Moring Luke,We are sorry to hear this and will look further into the photo shooting during the Coachella weekends as they were there just to capture content from the programming but not meant to be an all day thing. The signs were posted just to inform guests but we are sorry that it impacted your stay. We will also look into the AC issue with the room and other opportunities you brought up. Thank you

8/10 Bra

antonio

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Ace Hotel & Swim Club 27 apr. 2024
Thank you for joining us Antonio and we hope to see you again in the future.

10/10 Fantastiskt

william

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent as always….
Bodde här 4 nätter i mars 2024
Svar från Ace Hotel & Swim Club 27 apr. 2024
As always we appreciate you William thank you for all the support over the years.

8/10 Bra

Emily

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Ace Hotel & Swim Club 27 apr. 2024
Thank you Emily for joining us and leaving a review for us. We hope to see you again in the Future.

10/10 Fantastiskt

Tareh

Bodde här 1 natt i april 2024
Svar från Ace Hotel & Swim Club 14 maj 2024
Thank you for the review Tareh and for joining us. We hope to see you again in the future.

2/10 Väldigt dåligt

Derick

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dirty walls. Chewed up carpet. Smelt like cigarette. Waste of money. Spent 400 on basically a motel 6 room.
Bodde här 1 natt i april 2024
Svar från Ace Hotel & Swim Club 19 apr. 2024
Hello Derick and we are sorry to hear of this experience. We can look into the room that you would have stayed in and always happy to address any issues while guests are on property in order to resolve.Thank you

6/10 Okej

Yvette

Gillade: Personal och service
Gillade inte: Renlighet
Location was awesome and it's definitely a retro vibe. Unfortunately there were some roaches in my room and no in-room coffee (although the coffee shop had one of the best lattes. Otherwise cool hotel with nice decorations. You can get a nicer hotel for less tho.
Bodde här 1 natt i april 2024
Svar från Ace Hotel & Swim Club 13 apr. 2024
Morning Yvette,Thank you for leaving us a review and choosing to stay with us. We will follow up on the room issue and sorry it impacted your stay. Glad to hear you enjoyed the coffee shop!Thank you

6/10 Okej

Andrew

Gillade: Renlighet
Gillade inte: Personal och service
Design of property requires climbing a long set of stairs with heavy luggage - which is not fantastic. Should have Porter to assist. The hotel pool lounge area is limited for the amount of guests and I could never get a lounge chair. It's dominated by screaming kids. Should have adult only pool with bar service.
Bodde här 2 nätter i april 2024
Svar från Ace Hotel & Swim Club 6 apr. 2024
Morning Andrew,Thank you for taking the time to leave us some feedback. You are correct its an older property built from the 1950's and we are sorry to hear you needed assistance with luggage. We will address with our team as if this was a request we would have certainly wanted any of our team members to have helped. We do hope to see you again in the future.

10/10 Fantastiskt

Josette

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, family friendly wonderful vibes.
Bodde här 2 nätter i april 2024
Svar från Ace Hotel & Swim Club 6 apr. 2024
Thank you Josette and glad to hear you and the family had a great time with us. We hope to see you again in the future.

8/10 Bra

Lisa

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
My husband and I love this property because of it's funky vibe, the lovely patio rooms that are dog friendly, it's very clean, and the staff is always helpful. However, the last two times we visited there were a few issues. Last year there were two or three wedding parties who took over the entire pool area into the night. Very loud and disturbing late into the evening. Not sure why this was allowed. Our most recent trip was much more enjoyable but the housekeepers won't enter rooms to clean them if you have a dog. So one morning we left with our pup to go downtown. I informed the front desk that we would be gone for several hours and would like our room cleaned and was told they would put a request in right away. We returned and it was still not cleaned and no one ever showed up. We had to dump our own trash and track down the housekeepers for towels. Also, the pool is understaffed so when inconsiderate guests don't pick up after themselves, you might have to bus your own area before settling in. The pool deck could use a good cleaning from all the spills.
Bodde här 3 nätter i mars 2024
Svar från Ace Hotel & Swim Club 6 apr. 2024
Morning Lisa,Thank you for leaving us some feedback and for the years of support. We are sorry to hear we missed on the housekeeping service and will share with our team as that should have be an easy refresh. Even if for some reason we were unable to get to it we would have rather taken out the trash and brought you new towels. For that we are sorry and we will connect with our team to resolve. We do hope to see you again in the future and have a great weekend!

10/10 Fantastiskt

Gale

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Ace Hotel & Swim Club 6 apr. 2024
Thank you for joining us Gale!

6/10 Okej

Jennifer

Gillade: Renlighet
Bodde här 4 nätter i mars 2024
Svar från Ace Hotel & Swim Club 6 apr. 2024
Thank you for joining us Jennifer!

6/10 Okej

George

Reste med sin partner
Gillade: Personal och service
We paid for an upgraded room, and we’re kinda bummed when our record player didn’t work properly (grounding issue the pre-amp was unplugged). In addition, it looked like some stuff had been left on top of the concrete divider by another party, and all of our outdoor cushions were wet because it had rained the day before. Like, the hotel didn’t pop like it usually does. Not sure what’s going on there.
Bodde här 1 natt i mars 2024
Svar från Ace Hotel & Swim Club 6 apr. 2024
Thank you George for letting us know and we will look into the issue with the record player in the room you joined us in. Certainly could have helped avoid some of the issues with the cushions as well and we are sorry we missed on those opportunities while you were with us.

10/10 Fantastiskt

Casey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Ace Hotel & Swim Club 6 apr. 2024
Thank you Casey for the review and for staying with us!

4/10 Dåligt

Edward

Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
You can hear everytime the neighbor flushes the toilet. If you feel like spending the night in a Thrift Store, this place is for you. The furnishings are refurbished JUNK.
Svar från Ace Hotel & Swim Club 6 apr. 2024
Morning Edward,Sorry to hear you feel this way and while we would not categorize our self as a thrift store we understand our design is not for everyone.Thank you

8/10 Bra

nancy, New York

Gillade: Renlighet
Bodde här 3 nätter i mars 2024
Svar från Ace Hotel & Swim Club 30 mars 2024
Thank you Nancy for joining us and taking the time to leave us a review!

10/10 Fantastiskt

Terry

Gillade: Personal och service
Bodde här 2 nätter i mars 2024
Svar från Ace Hotel & Swim Club 23 mars 2024
Hello and thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay and look forward to seeing you again in the future. Enjoy the start to your weekend!

6/10 Okej

Taleah

Reste i grupp
Gillade inte: Personal och service
This property is way overpriced for the value. They don’t clean rooms unless requested, limited towels, no bellmen or valet, dirty property that needs a major facelift, chain link fences. It’s a 3 star hotel pretending to be way more upscale than it is. Huge disappointment
Bodde här 3 nätter i mars 2024
Svar från Ace Hotel & Swim Club 23 mars 2024
Good Morning Taleah,We are sorry you feel this way. We do clean rooms upon request and happy to do it every day if guests should choose to. We are just focused on leaving less of a foot print on our world today and trying to reduce waste as much as possible. Again when guests would like service just give us a ring or let our Front Desk team know at check in. Same goes for if you need help with getting some of your luggage to your room. We can always have someone assist but correct we do not have a bellman staff or offer valet as there is plenty of parking all around the property. We are excited about the upcoming renovations this summer and hopefully you will reconsider and join us in the future. Yes the fences are in place around both pools and the perimeter of the property for safety. Again we hope you change your mind as we would love to see you again.

10/10 Fantastiskt

Derek J

Bodde här 3 nätter i mars 2024
Svar från Ace Hotel & Swim Club 6 apr. 2024
Thank you for joining us Derek!

4/10 Dåligt

Amy, Short Hills

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Boendets skick och faciliteter
There was no “connection” so no TV for our entire stay (we were offered 2 drinks from their bar as compensation). There was no hot water on our last day. I asked for an adjustment to our bill and was told “she would check with her manager” and was never contacted. The room was dark, no full length mirror and bad lighting in the bath area. The bar and pool were groovy but nothing helps correct a cross country flight after a 2 and 1/2 mile hike with no warm water so I could not wash my hair and had to jump in to rinse off. I would not stay here again.
Bodde här 3 nätter i mars 2024
Svar från Ace Hotel & Swim Club 16 mars 2024
Morning Amy,We are sorry for the downed time on the TV's. This was an issue with the third party provider that we unfortunately could not resolve our selves while you stay with us. We can also have our team follow up with the Hot water issue.Thank you

8/10 Bra

Robert

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från Ace Hotel & Swim Club 9 mars 2024
Thank you Robert for the review and staying with us.

6/10 Okej

Moe

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Ace Hotel & Swim Club 9 mars 2024
Thank you Moe for taking the time to leave us a review and for joining us.

8/10 Bra

Jacquelyn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Thx
Bodde här 1 natt i februari 2024
Svar från Ace Hotel & Swim Club 2 mars 2024
Thank you Jacquelyn for taking the time to leave us a review and choosing to stay with us.

10/10 Fantastiskt

Roylene

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great!
Bodde här 1 natt i februari 2024
Svar från Ace Hotel & Swim Club 24 feb. 2024
Your Great Roylene!!!Thank you for staying with us and for the review. We truly appreciate it.

6/10 Okej

Eric

Affärsresenär
Gillade: Renlighet och personal och service
Great concept but tired property.
Never sent a final statement. The only way I know what I paid was by looking at my Credit Card statement. Unfortunately my bank doesn't provide a breakdown of the expenses. The property is looking tired, could use a refresh, especially the guest rooms. I suppose if I was still 25 I would overlook it, but older and wiser now I expect better. Service, by everyone I came in contact with was friendly and helpful and that saved the review from being 2 stars.
Bodde här 1 natt i februari 2024
Svar från Paul 24 feb. 2024
Good morning Eric,Happy to help in getting a folio over to you asap. Often times we guest book through third parties we do not receive proper contact information and if we did not collect that during check in as well then this could have been missed but happy to resolve for you. We haven't made announcements yet but happy to update you that we will be under going renovations this summer so we hope you may change your mind in time. Thank you for taking the time to leave us feedback and for staying with us as well.

10/10 Fantastiskt

renee pamela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Ace Hotel & Swim Club 24 feb. 2024
Thank you Renee for the review and for joining us. Have a great weekend.

6/10 Okej

Ryan

Reste i grupp
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
The pools and hot tub were nice, but for the price I paid for my room, it was not worth it. The room was also never once cleaned or attempted to be cleaned while we were in it. Ran out of toilet paper and towels and had to go ask for them. Our trash was also overflowing from not being emptied.
Bodde här 3 nätter i februari 2024
Svar från Ace Hotel & Swim Club 17 feb. 2024
Morning Ryan and thank you for taking the time to leave us feedback. Sorry to hear you feel this way and we do provide service upon request in terms of Housekeeping. Always happy to honor it and or if your a long stay over to add additional days of service.

10/10 Fantastiskt

Veronica

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Ace Hotel & Swim Club 17 feb. 2024
Thank you Veronica for taking the time to leave us a review and glad to see it was a positive stay!

2/10 Väldigt dåligt

melina

Bodde här 4 nätter i februari 2024
Svar från Ace Hotel & Swim Club 23 mars 2024
Morning Melina and thank you for leaving us a review. We are sorry to see this and would be happy to learn more should you like to connect with us so we may seek to understand and resolve for you.Thank you

6/10 Okej

Gevorg

Reste i grupp, Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
No room service if you are not staying 3 or more nights. We stayed 2 nights and asked to come change our towels and beds the receptionist refused it saying you need to stay 3 or more nights to have that service. And it’s not a cheap place to stay. We paid $1150 for 2 nights per 1 room!
Bodde här 2 nätter i februari 2024
Svar från Ace Hotel & Swim Club 10 feb. 2024
Hi Gevorg,Thank you for the feedback and happy to address this with our team. We do offer daily service upon request and this should have been honored for you. I am sorry this affected your experience with us and we appreciate you choosing to stay with us. We certainly hope to host you again in the future. Thank you

2/10 Väldigt dåligt

David

Bodde här 1 natt i januari 2024
Svar från Ace Hotel & Swim Club 3 feb. 2024
Hello David,Thank you for taking the time to leave us a rating and would love to know more should you like to reach us directly.

10/10 Fantastiskt

Andreas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Ace Hotel & Swim Club 27 jan. 2024
Thank you Andreas for taking the time to leave us a review and we hope you enjoy you're weekend!

10/10 Fantastiskt

Rena

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Ace Hotel & Swim Club 23 jan. 2024
Thank you Rena for taking the time to leave us a review and hope to see you again in the near future.

10/10 Fantastiskt

Erica

Bodde här 2 nätter i december 2023
Svar från Ace Hotel & Swim Club 13 jan. 2024
Thank you Erica for the review and glad to hear you enjoyed the stay.

8/10 Bra

Kathleen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Ace Hotel & Swim Club 13 jan. 2024
Thank you Kathleen for the review and glad you joined us. Have a great weekend!

10/10 Fantastiskt

Sasha

Bodde här 1 natt i december 2023
Svar från Ace Hotel & Swim Club 23 dec. 2023
Thank you Sasha for taking the time to leave us a review and for choosing to stay with us. we hope to see you again in the future.