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Recensioner av Best Western Palmyra Inn & Suites

2.5 out of 5
Best Western Palmyra Inn & Suites
955 Canadaigua Rd., Palmyra, NY

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 388 av 714 recensioner" "
8 - Bra i betyg. 201 av 714 recensioner" "
6 - Okej i betyg. 85 av 714 recensioner" "
4 - Dåligt i betyg. 24 av 714 recensioner" "
2 - Väldigt dåligt i betyg. 16 av 714 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Jan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Prisvärt boende
Alldeles utmärkt. Intressant område med mycket intressant kring mormonernas ursprung. Väl värt ett besök.

10/10 Fantastiskt

Bryan

Clean and friendly
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Gloria

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
This beautiful hotel is Quietly tucked away ina beautiful country setting. Loved every moment of our stay there.
Bodde här 1 natt i maj 2024

8/10 Bra

Amy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Breakfast wasn’t even half over and they were out of most items. We had to wait 20 minutes for the breakfast person to come back from wherever and refill food. There weren’t even that many people there eating breakfast. Really glad there was a bathtub as I don’t like taking showers; but it could have been cleaner. Room was a nice size and bed was comfortable. Not really sure why there are 2 tvs in the room practically right next to each other; but there were like a thousand channels to choose from.
Bodde här 1 natt i maj 2024
Svar från Shelly 24 maj 2024
We are glad you enjoyed your stay and apologize for theinconvenience you ran into at breakfast. The information will be passed on to the staff.

8/10 Bra

Jo-An Audrey

Reste med familjen
Gillade: Renlighet och bekvämligheter
Room had a nice layout and was clean. We loved having a two bedroom suite. The issues were that air conditioning did not work so the air got very stale as the windows did not open. Also fridge was warm which defeated the purpose of having a kitchenette. Also you can tell that the property was understffed.
Bodde här 2 nätter i maj 2024
Svar från Shelly 23 maj 2024
We are sorry to hear about the problems you hadwith your room. We will look into this immediatelyand have it taken care of. Thank you for letting usknow.

10/10 Fantastiskt

Jerry

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hosts were kind, professional, seen to our needs. Continental breakfast was welldone and clean. Some of the floor coverings were old and need to be replaced but the rooms were nice we easily overlooked the old carpeting because of the friendliness of the management
Bodde här 3 nätter i maj 2024
Svar från Shelly 10 maj 2024
We are glad you enjoyed your stay. Please comevisit us again.

10/10 Fantastiskt

Cinthia

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff is amazing!
Bodde här 1 natt i maj 2024
Svar från Shelly 4 maj 2024
Why thank you! We are glad you enjoyed yourstay. Please come again.

8/10 Bra

Blake

Gillade: Renlighet, personal och service och boendets skick och faciliteter
good - sheet were a little dirty
Bodde här 2 nätter i april 2024
Svar från Shelly 4 maj 2024
Thank you for letting us know about the sheets. Wewill look into this promptly. Sorry for any discomfortit may have caused you.

8/10 Bra

Rik L

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Shelly 28 apr. 2024
We are glad you enjoyed your stay. Please come again.

10/10 Fantastiskt

Louis

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I very nice stay for one night.
Bodde här 1 natt i april 2024
Svar från Shelly 23 apr. 2024
We are glad you enjoyed your stay. Please come again.

2/10 Väldigt dåligt

Taylor

Bodde här 2 nätter i april 2024
Svar från Shelly 17 maj 2024
I am sorry you did not have an enjoyable stay. Pleaselet us know how we can improve it for you.

10/10 Fantastiskt

Robert

Bodde här 1 natt i april 2024
Svar från Shelly 10 maj 2024
We are glad you enjoyed your stay. Please come again.

8/10 Bra

Gordon, Terra Cotta

Gillade: Renlighet och personal och service
Still working on making it better. Keep it up!
Bodde här 1 natt i april 2024
Svar från Shelly 18 apr. 2024
Thank you for your response and encouragement.Please come again.

10/10 Fantastiskt

Grant

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and clean. Nice breakfast
Bodde här 1 natt i april 2024
Svar från Shelly 18 apr. 2024
We are glad you enjoyed your stay. Please comeagain.

6/10 Okej

brandee

Reste med familjen
I wanted to give this a better rating but I have to be honest. It just wasn’t very clean. The floors in lobby, stairs and hallway were all noticeable dirty just needing vacuum would have made them way better. Our room layout was Great and spacious (2 king bed and pull out couch) the problem is we were not able to utilize the pull out couch because the mattress was completely gross(big pee stain!) pull out mattress needs to be replaced!
Bodde här 2 nätter i april 2024
Svar från Shelly 13 apr. 2024
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

10/10 Fantastiskt

Lynne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Shelly 12 apr. 2024
We are glad you enjoyed your stay. Please come again.

10/10 Fantastiskt

Brent

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was clean and safe. The breakfast was delicious. It was convenient for all that we wanted to see and do.
Bodde här 1 natt i april 2024
Svar från Shelly 11 apr. 2024
Glad you enjoyed your stay. Please come again.

10/10 Fantastiskt

Clint

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was perfect for our stay in Palmyra
Bodde här 2 nätter i april 2024
Svar från Shelly 6 apr. 2024
We are glad you enjoyed your stay. Please comeagain!

6/10 Okej

David

Reste med familjen
Gluten free members of our party, and no options to eat
Bodde här 1 natt i mars 2024
Svar från Shelly 6 apr. 2024
Thank you for your advice I will pass this informationon to the owner and General Manager to see how wemay rectify this situation.

10/10 Fantastiskt

Amelia

Bodde här 1 natt i mars 2024
Svar från Shelly 11 apr. 2024
Glad you enjoyed your stay. Please come again.

10/10 Fantastiskt

Barb

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was exactly as stated (suite w 2 bedrooms & kitchette). The bathroom was very clean. Staff was very friendly.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Pamela

Bodde här 1 natt i mars 2024
Svar från Shelly 6 apr. 2024
Thank you for staying with us. Please come again.

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Shelly 4 mars 2024
Glad you enjoyed your stay. Please come again.

8/10 Bra

Deanna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Tv not working
Loved the hotel, well kept, clean and good breakfast. Only issue we had was that our cable box/tv did not work. When we asked at the desk, the man working only offered " unplug it and try again". The lovely check-in woman apologized the next morning.
Bodde här 1 natt i februari 2024
Svar från Shelly 1 mars 2024
We are glad you enjoyed your stay, and will look into the matter of the tv. Thank you for telling us about it and I would like to apologize for the desk agent's response.

10/10 Fantastiskt

Cal

Reste med familjen
Very friendly and helpful people
Bodde här 3 nätter i februari 2024
Svar från Shelly 28 feb. 2024
Thank you for staying and we are glad you enjoyed your stay.

8/10 Bra

Karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Shelly 28 feb. 2024
Thank you for staying and we are glad you enjoyed your stay.

10/10 Fantastiskt

Almon

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Shelly 22 feb. 2024
Thank you for staying and we are glad you enjoyed your stay.

8/10 Bra

wayne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Shelly 22 feb. 2024
Thank you for staying and we are glad you enjoyed your stay.

8/10 Bra

Donna

Bodde här 2 nätter i februari 2024

8/10 Bra

Daniel

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
one night stay
decent hotel. needs updated but otherwise ok.
Bodde här 1 natt i februari 2024
Svar från ML 14 feb. 2024
Glad you enjoyed your stay. I will pass on yournote of needing an update. Thanks for staying with us.

10/10 Fantastiskt

Dawain

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly front desk staff! We were made to feel welcome immediately.
Bodde här 1 natt i februari 2024
Svar från BM 10 feb. 2024
We are happy you enjoyed your stay.

10/10 Fantastiskt

Tracy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great property
Bodde här 1 natt i februari 2024
Svar från BM 10 feb. 2024
We are glad you enjoyed your stay.

10/10 Fantastiskt

Francisco C M

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Muito confortável excelente atendimento ótimo café da manhã recomendo
Bodde här 2 nätter i januari 2024
Svar från Shelly 28 jan. 2024
Thank you glad you enjoyed your stay.

6/10 Okej

Adan, Mastic Beach

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
I would suggest clean more and review each area prior to guest
Bodde här 2 nätter i januari 2024
Svar från Shelly 28 jan. 2024
Thank you for the suggestion I will look into this immediately.

10/10 Fantastiskt

Partap, Scarborough

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful stay but it's in the middle of nowhere. No place to dine in 5mile radius.
Bodde här 1 natt i januari 2024
Svar från Shelly 28 jan. 2024
We are glad you enjoyed your stay.

10/10 Fantastiskt

Alexei

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice quiet location. Very friendly staff.
Bodde här 3 nätter i januari 2024
Svar från Shelly 28 jan. 2024
Glad you enjoyed your stay.

8/10 Bra

Charles V.

Gillade: Personal och service och bekvämligheter
Great breakfast and plenty
Bodde här 3 nätter i januari 2024
Svar från Shelly 28 jan. 2024
We are glad you enjoyed breakfast and your stay.

8/10 Bra

Paul

Reste med familjen
Gillade: Renlighet och personal och service
We heard mumbled talking all night. Was either TV in next room or staff in the staff room/laundry
Bodde här 2 nätter i januari 2024
Svar från Shelly 28 jan. 2024
Thank you for the information we will look into it and seeabout rectifying this problem.

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 9 nätter i december 2023
Svar från BM 28 jan. 2024
Sorry you did not enjoy your stay.

10/10 Fantastiskt

Michele

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från BM 28 jan. 2024
Glad you enjoyed your stay.

10/10 Fantastiskt

Richard

Bodde här 4 nätter i december 2023
Svar från BM 28 jan. 2024
Glad you enjoyed your stay. Please come again.

8/10 Bra

James, Hampton

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient location for visiting family. Breakfast bar was lacking in items each day but overall was good. One issue that has happened both times we have stayed here is that the key card stops working for no reason and have to get reset multiple times. But really those our first world problems aren’t they.
Bodde här 3 nätter i december 2023
Svar från BM 28 jan. 2024
Glad you enjoyed your stay. We will look into theproblem with the key card. Thank you for letting usknow about the problem.

10/10 Fantastiskt

Andrew

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The staff is was extremely personable. Check in was quick and painless. The room, a bit run down. When I had an opportunity to walk around, it seems as though the building could use some TLC. Bed and pillows are comfortable (actually slept an hour longer than usual!). Good water pressure.
Bodde här 1 natt i december 2023
Svar från BM 28 jan. 2024
We are glad you enjoyed your stay. Please come again.

10/10 Fantastiskt

Susan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från BM 28 jan. 2024
Glad you enjoyed your stay. Please come again.

4/10 Dåligt

Brian

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The hydraulic door closers are worn and allow the very heavy doors to slam. Plus there is no weather strip around the door to cushion the close. I had a family staying right across from me and every morning from 6 - 9, I'm guessing the children would go in and out every 5 - 15 minutes and let the door SLAM each time! It was horrendous. I spoke with the maintenance man and he said "he'd look into it". Well, he didn't while I was there. I also complained to 'Kathy' about it on the way out and she wrote it down. She acknowledge she had been hearing it as well. I told her I couldn't stay there again unless that was addressed!
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Daniel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Amanda

Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Chelsea

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice and clean
Bodde här 1 natt i november 2023

6/10 Okej

Howard

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly, competent staff, but rooms had poor soundproofing and beds were hard.
Bodde här 2 nätter i november 2023

4/10 Dåligt

Lori Ann

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Heater in room was broken and they must of knew about it because as cold as it has been no one would be able to stay in that room the carpets haven’t been cleaned in a very long time they spot paint in halls and rooms it looks horrible we stayed there 2years ago and it was very nice the hotel is not cared for the bath towels are old and very small can’t wrap one around yourself very disappointed we will have to stay somewhere else in the future
Bodde här 3 nätter i november 2023