4/10 Dåligt
Tracy
Reste med familjen
3 maj 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Poor beach. Do not come here for the beach.
With a few notable exceptions (Edu & Alanzo @ Point Break the sequel really hustled and took care of us, thanks guys. And my last day Alan at the Star bar really knocked it out of the park)) service was lackluster overall.
To be fair our mini bar was refilled and ladies who "cleaned" the room each day did ok. Just no actual vacuuming and minimal besides making beds. Had to ask each night for extra towels despite leaving a note in Spanish next to our tip.
Facilities are worn. No air conditioning in the restaurants. We walked out of our last dinner because it was so hot and our waiter was not paying any attention. Needed to ask 2-3 times to get a water refill or some ice all over the resort. Ran out of coconut cream at all pool bars...on my tropical vacation! Yet the next day the drink of the day featured coconut cream...
Service prior to staying was awful. No response to my 2 e-mails and my international call requests-once I was able to get a working phone number-met with nos. No we will not email you spa or restaurant menus. No we cannot confirm king vs 2 Q beds until you are here. No you cannot make a dinner reservation for your arrival night. This was our first and last stay at a Planet Hollywood resort. Do yourself a favor and choose somewhere else.
Tracy
Bodde här 5 nätter i april 2024