Dear Patricia,Thank you for your review. We really appreciate that you took the time to evaluate your stay. We are truly disappointed to read that you may have experienced some challenges with us. We have not been informed about similar cases before your stay, other guests who were allocated in the same room used the same mattress and did not report anything. Our House keeping department also checked the mattress of your room and they could not detect any irregularity.Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear John,As service is our absolute key value, we are saddened to read about this. It is always our wish to provide the best expirience.It is very disappointing to read people who smoke made your stay less pleasant, please allow us to highlight that Riu follows the local regulations regarding this matter.Needless to say, please do not hesitate to inform our staff about any discomfort, so they can discreetly intervene. We are really sorry for any inconvenience, nevertheless, the management department will be informed.Thank you very much for staying with us, we hope we have the opportunity to welcome you again in the future.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear ELIAS,thank you for your feedback! We are looking forward to hosting you again soon.Greetings,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Mieko,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Toni,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Kristina,Thank you so much for taking the time to review your stay and for the rating!We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Ricky Lee,We are very grateful for your excellent feedback, it makes all our efforts worthwhile.Nevertheless, we will forward your comment to the management.It will be lovely to host you again.Loving Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Christopher Miles,Thank you for your great review. We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Gwendolyn,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.Thank you very much!Warmest wishes, Gwendolyn,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Kyler,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.We would love to host you gain very soon, Kyler.Kindest wishes!Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Anita,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Timothy,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Please do not hesitate to contact us as we will follow up on your comments and address them with the relevant departments.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Arthur,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Gerald Thomas,Thank you for taking the time to leave us a review.We are sorry that your experience in general was not what you expected and that you left our hotel with an opposite impression to that which we always try to convey. We have shared feedback with the responsible department for an appropriate follow up as we hope to see you again in one of our worldwide hotels in the future!Best of wishes,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear William,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Timothy,Thank you very much for staying at Riu and for sharing your feedback with us.We are truly concerned to find that you weren't satisfied with your recent experience and to hear the mentioned inconvenience. We assure you that these are not the standards that are reflective of the hotel.Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Angelo,Thank you for your comment,We are sorry that you leave our facilities with these feelings.On the other hand, we apologize for the uncivil behavior of other guests and we would like to tell you that we always do what is in our power to ensure a climate of coexistence and respect.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear KELLY,Thank you for your commentWe are happy to know that our staff lived up to your expectations and served you in the professional and friendly manner that you are so well known for.We would be delighted if you would give us the opportunity to welcome you back to one of our facilities, so that we can present you with the wonderful experience we are accustomed to offering you, which is 100% satisfactory.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Leila,We will pass on your fantastic review to our lovely staff.Thank you very much for being our guest!The best news is reading you had a nice time.Your observations will be shared with the management.We would love to welcome you again very soon.Warmest Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Randall,It is rewarding to read you appreciated the efforts of our beautiful staff.Thank you very much for choosing us!We are very pleased to learn you liked it and we would like you to visit us again soon.Loving Regards, Randall,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear jolin,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Quincy,We are thrilled to learn you loved the location and it is rewarding to read you found it to be just right for your well-deserved holidays.We will pass on your great evaluation to our beautiful staff.Thank you very much.We hope you will stop by again soon, Quincy.Kindest Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Charles,Thank you for choosing RIU and for sharing your concerns with us!We regret that your stay at our hotel did not fulfill your conception in some aspects.We truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Tracy,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Jean,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Inez,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Monica,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Sherri,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Chakeema,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Imani,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Julia,Thank you very much!It makes us really happy when we learn our guests have enjoyed their holiday.We wish to thank you for your wholeheartedly review.We hope you come back soon.Wishing you a great day, Julia.Kindest Greetings,Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear Shannon,Thank you for choosing us for your holidays.It is great to hear that overall you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu Palace Paradise IslandOnline Reputation Manager

Dear michael gabriel,Thank you very much for your kind words and your positive evaluation. We are very happy to have received her visit, and, above all, we are pleased to know that she left with those pleasant feelings.We hope to welcome you back among us soon and thus be able to offer you a very pleasant experience.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager