Dear Sir,Thank you for taking the time to share your feedback with us regarding your recent stay. We appreciate your honesty and value your input as it helps us improve our services.We understand that Mr. Samar / your travel companion's experience with bedbugs in his room may have influenced your overall perception of your stay. We apologize for any discomfort or inconvenience this incident may have caused during your time with us.Please rest assured that we take all reports of pests very seriously, and immediate action was taken to address the issue. Our team and our pest control company conducted thorough inspections and implemented necessary treatments to ensure the comfort and safety of all our guests.While we regret that your travel companion's experience led to a negative impression, we want to assure you that your satisfaction is important to us. We strive to provide a pleasant and comfortable environment for all our guests, and we apologize if we fell short of meeting your expectations.If there are any specific concerns you would like to address or if you would like to discuss your stay further, please feel free to contact us directly.Best regards,

Dear Sir,Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the discomfort and inconvenience you and your family have experienced during your stay at our hotel.As we have already explained to you directly, the presence of bed bugs is taken very seriously, and we understand the severity of the situation. Your health and comfort are our top priorities, and we deeply regret that we have fallen short of providing you with the exceptional experience we strive for.It's important to clarify that bed bugs are not indicative of a lack of hygiene within our establishment but these pests can be inadvertently introduced by guests through various means.Upon receiving your initial report of bed bugs, we took immediate action to address the issue by relocating you to a different room. It is deeply concerning to learn that the problem persisted, and we have taken immediate steps to conduct a thorough inspection and treatment of all affected or suspected areas to ensure the eradication of these pests.Unfortunately, it is more than common that reaction to bug bites can appear later than the same day as per our pest control company and it is more likely that you have been bitten in the first room and not in the second room.Please rest assured that we have treated this matter with the utmost urgency and diligence. We value your feedback and the opportunity to make amends. If there is anything further we can do to assist you during this time, please do not hesitate to let us know.Once again, we apologize for any distress this situation has caused.Best regards,

Dear GuestThank you for your note. To be very honest, it is the very first time we hear that someone complains about the location. We in the heart of the Golden Triangle at few steps away from the Champs Elyses, the Eiffel Tower and we have buses and metro very closely so we are so sorry you did not like it but please be sure that it is one of the best location in Paris ever. We always do our best to provide with the best service to our dear guests and we would have been very pleased to assist you if we would have been aware of dissatisfaction. Please never hesitate to come to the front desk, our team is trained to be at your service Kind regardsLaurence