When I checked in I mentioned I needed a quiet room on a high floor because I needed good sleep and wasn’t feeling well. They put me in the worst room possible, right by the stairs on the first floor. I could hear the people laughing above me until 2am, and the guests dragging their suitcases down the stairs in the morning. When I asked the front desk if the lift was broken, she said, “no.” Zero apologies. She said there was no other room to move me to after I complained about my noisy room. A few hours later I saw a couple checking in, so there was clearly another room, later that day I saw another couple checking in, so clearly they were lying to me. I also found a black hair in my bed, and I am blonde. Overall my stay was horrible and I moved hotels and decided not to extend because of the lack of sleep due to noise. I would not suggest this hotel if you are American, it did not meet a 3 star standard.