Dear traveller, We would like to thank you for taking the time to fill out the questionnaire and are extremely pleased to hear that you enjoyed your stay . Your satisfaction and your comments are an encouragement to us in the pursuit of making each visit a memorable one. We look forward to the pleasure of welcoming you back to our establishment . Please, don't forget to write a review on Tripadvisor, it is very important to us ! Yours Sincerely,

Thank you for taking the time to post your review. We are sorry that some details have disrupted your stay. Nevertheless, the reception of the hotel is open and available to our guests 24h / 24h. We could have offered another room for example. Breakfast is served from 7:30 in a room accessible by elevator in the basement of the hotel and it is indicated everywhere. However, some customers go there well before the hour. The staff always in time and arrive at 7:30. We never serve products of the day before because we cook on the spot our products, bread, croissants and crepes. As for transportation, the hotel does not have its own shuttle but we use private companies that set their rates freely and our staff takes no commission. We thank you again for having stayed at Villa Margaux and wish to welcome you next time in better conditions. Best regards

Dear Mrs ElviaThank you for choosing our hotel.This is the first time we have had a comment on our corridors!it is true they are small but at least you enjoyed your room, the rest of the hotel and of course our beautiful city !Hope to see you soon despite the size of the stairs!

Madame ,Nous sommes navres de lire votre commentaire et nous aurions aime en savoir plus sur votre mécontentement.Nous sommes surpris que vous ne vous soyez pas manifesté sur place nous aurions pu répondre à vos demandes.Cordialement,