Exteriör

Recensioner av L'Hotel du Collectionneur Arc de Triomphe

5 out of 5
L'Hotel du Collectionneur Arc de Triomphe
51-57 rue de Courcelles, Paris, Paris

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 521 av 1003 recensioner" "
8 - Bra i betyg. 210 av 1003 recensioner" "
6 - Okej i betyg. 127 av 1003 recensioner" "
4 - Dåligt i betyg. 62 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 83 av 1003 recensioner" "

8,6/10

Renlighet

8,4/10

Personal och service

8,4/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i december 2023

8/10 Bra

Johanna

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bättre utbud av glutenfri frukost saknades. Samt te vid frukosten :) Annars toppen tack.
Bodde här 3 nätter i april 2023
Svar från EA 18 apr. 2023
Dear valued guest,Thank you for your recent stay and for taking the time to write a review on the site Hotels.com. We are glad to know that you are overall satisfied with your stay and we will certainly not fail to share your comments with Salvaje Paris management team to ensure they are taken in consideration and the necessary is done. Dear valued guest, we all look forward to welcoming you back very soon and to serving you again, Sincerely yours, Mira Executive assistant

10/10 Fantastiskt

Nabil

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bra hotell
Bodde här 3 nätter i april 2023
Svar från EA 6 apr. 2023
Dear valued guest, Thank you for your recent stay and for taking the time to share your recommendations on the site Expedia.com. We are really happy to know that you fully enjoyed your stay and hope you will come back and visit us soon again. Kind regards from the entire team, Sincerely yours, MiraExecutive assistant

8/10 Bra

Jörgen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2022

2/10 Väldigt dåligt

Mikael

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Varning för detta hotell.
Uselt hotell. Helt missvisande att detta är ett 5-stjärnigt hotell. Vi känner oss helt lurade
Bodde här 2 nätter i oktober 2021

10/10 Fantastiskt

Fredrik

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2019
Svar från Clara Naudet - Guest Relations 5 dec. 2019
Dear valuable Guest, We would like to thank you for your stay at the Hôtel du Collectionneur and for sharing your feedback. We are glad to discover that you enjoyed your stay in Paris with us and that you could live the unique “Collectionneur Experience”. We look forward to welcoming you back in a near future and having the pleasure of serving you again. Sincerely, Clara Naudet - Guest Relations

10/10 Fantastiskt

Maurice gautier

Bodde här 1 natt i oktober 2019
Svar från Vincent L 25 jan. 2020
Cher Monsieur Gautier, Nous tenons à vous remercier chaleureusement pour votre commentaire sur Hotels.com Nos équipes sont ravies que votre séjour parmi nous ait été à la hauteur de vos exigences. N’hésitez pas à nous contacter pour toute information complémentaire. Nous restons à votre entière disposition. Cordialement, Vincent Laugery Attaché de Direction

10/10 Fantastiskt

kinnda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2019
Svar från GR CL 20 sep. 2019
Dear Guest, We would like to thank you for your stay at Hôtel du Collectionneur and for sharing your feedback with us. We are glad to discover that you enjoyed your experience. We are looking forward to welcoming you back in a near future, and having the pleasure of serving you again. Sincerely, Clara Lefranc, Guest Relations.

6/10 Okej

Verifierad resenär

Reste med familj och småbarn
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Not very clean. Breakfast did not handle busy times. Everything was more or less empty.
Bodde här 5 nätter i april 2019
Svar från Laura 20 apr. 2019
Dear Guest, We would like to thank you for your stay at the Hôtel du Collectionneur and for taking the time to share your experience with us. I am very confused to read you did not enjoy your stay with us, especially our breakfast. I assure you that all your remarks has been sent to our Restaurant and also our Housekeeping department in order to fix this kind of issue. We sincerely hope we will welcome you again very soon at the Hôtel du Collectionneur. Sincerely Yours, Laura GUILLIEN Guest Relations Department.

6/10 Okej

Ann, B

Gillade inte: Rummets bekvämlighet
Litet rum, litet badrum med trasigt kakel, inget tryck på vattnet. Lång incheckning definitivt inte ett 5-stjärnigt hotell
Bodde här 2 nätter i november 2018
Svar från Lilia Lindrec 12 nov. 2018
Dear Ann, We would like to thank you for your feedback on Expedia. We are truly sorry about the inconveniences you met while staying at the Hotel du Collectionneur. Such experience does not reflect the type of service our Five Stars Hotel is proud to offer to its guests. We would be pleased to welcome you back and restore your faith in our parisian proprety. Kind regards, Lilia Lindrec Executive Assistant

8/10 Bra

Sargon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2018
Svar från Lilia Lindrec 29 okt. 2018
Dear Sargon, We would like to thank you for taking the time to share your review on Expedia. Our team is more than happy that you enjoyed your previous stay at the Hotel du Collectionneur. We hope to have the opportunity to welcome you back soon in the City of Light! Kind regards, Lilia Lindrec Executive Assistant

8/10 Bra

kinnda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Väldigt fint hotel Bra läge Super service Men väldigt dyrt.
Bodde här 2 nätter i september 2018

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2018

8/10 Bra

Christer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell, concergie Manuel var fantastisk... Gångavstånd till triumfbågen
Bodde här 3 nätter i juli 2018
Svar från Guest Relations 3 aug. 2018
Thank you for your very kind comments in regard to the services you were satisfied with and rest assured dear Christer that your feedback is personally transferred to the concerned people and services. Kind regards, Guest Relations

10/10 Fantastiskt

Leigh

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Zichen

Gillade inte: Renlighet och boendets skick och faciliteter
This is the most disappointing 5 star hotel I have ever stayed in. I don't know how this hotel was rated as a 5 star hotel. What surprised me the most, disappointed me, and infuriated me was actually when I went to the bathroom at night, there were two huge cockroaches sprawled on the toilet, and I'm not exaggerating in any way, close to the size of the palm of my hand. So I would like to ask how the hotel is sanitized and disinfected? This is a huge hygiene hazard for customers! I myself am very sensitive to bacteria as well as viruses, and the cockroaches were even likely to have crawled through the cups we used to brush our teeth and drink water. I can't believe this is a 5-star hotel with great reviews! For service wise, there was nothing very amazing about it. The concierge, front desk, and room service were all what a 5 star hotel should be. So I don't think there is anything commendable in terms of service On top of that, the amenities in the hotel room were poorly maintained, the plumbing on the side of the toilet was exposed and you could even see the siding! I seriously doubt that cockroaches are following these pipe cracks into my restroom. The bathroom was poorly designed, the rosette head was old as well as not being able to easily adjust the direction, there was very little water flow, and the bathtub was stained and cracked. I think taller people would have a tough time taking a shower.
Bodde här 1 natt i maj 2024
Svar från EA 23 maj 2024
Dear valued guest, First of all, we would like to thank you for your recent stay and for taking the time to review us on Google My Business. We are really sad to read about your disappointment from your recent stay and would like to extend our most sincere apologies for any inconvenience or upset caused. Please rest assured that your comments have been taken very seriously and your room has been inspected in details by our Executive Housekeeper in person. Even if no insects could be found, a professional preventive treatment has been applied by a specialized company. Dear valued guest, we truly hope you will give us the chance to restore your faith in our services at the occasion of your eventual next trip to Paris and meanwhile we remain at your entire disposal for any further information or assistance you may need. Kindest regards from the entire team, Sincerely yours, Executive assistant

10/10 Fantastiskt

Laura

Reste med familjen
Wonderful stay! Loved everything about this
Bodde här 3 nätter i maj 2024
Svar från EA 23 maj 2024
Dear valued guest, It is a pleasure to hear that you enjoyed a wonderful stay with us! Thank you for taking the time to review our hotel! We all hope you will come back and visit us soon !Warmest regards, Sincerely yours, Executive assistant

10/10 Fantastiskt

Nicole

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing hotel! Concierge was so helpful! Will definitely be staying here again!
Bodde här 3 nätter i maj 2024
Svar från EA 23 maj 2024
Dear valued guest, We were thrilled to welcome you at the Hotel du Collectionneur and we thank you for taking the time to post such gracious rating. We genuinely appreciate your compliments for our Concierge team helpfulness and we all look forward to your next visit!Kindest regards,Sincerely yours,Executive assistant

10/10 Fantastiskt

Vinay

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent property, friendly staff, close proximity to top attractions and shopping. Ticks all the boxes
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Izeyah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent experience I would definitely stay here again
Bodde här 4 nätter i april 2024
Svar från EA 10 maj 2024
Dear Traveler, We are glad to note that you fully enjoyed your stay and we would like to thank you for sharing this rating !!It will be a pleasure for us to welcome you back soon at the Hotel du Collectionneur at the occasion of your next trip to Paris !Sincerely yours, Executive Assistant

10/10 Fantastiskt

Sowmya

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love the place , staff very friendly and location was very good
Bodde här 4 nätter i maj 2024
Svar från EA 10 maj 2024
Dear valued guest, Thank you for reviewing us following to your recent stay at the Hotel du Collectionneur. We are glad to know that you enjoyed overall our hotel, our nice central location, the friendliness of our team and we all look forward to welcoming you back very soon !Kindest regards, Sincerely yours,Executive Assistant

2/10 Väldigt dåligt

aicha

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I am very upset with this hôtel terrible customer service Hôtel very old Agent in the desk service very rude I don’t recommend this hotel
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

María

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Is a beautiful hotel in a quiet street. Staff very helpful. Concierge lady not so much. Either she didn’t know or didn’t wanted to speak with us. First two days maid service was excellent; after that very careless. Had to ask the front desk to get their attention and still… Other than that the hotel is great!
Bodde här 5 nätter i april 2024
Svar från EA 10 maj 2024
Dear valued guest, Thank you for your recent stay and for taking the time to review us on the site Expedia.com. We are glad to know that you are overall satisfied with your stay and that you appreciated our team members helpfulness. Also please rest assured we have well noted and taken in consideration all your comments and we would like to reassure you that the necessary reminders and actions have been be taken to avoid recurrence. Dear valued guest, perhaps we may suggest that you contact us at the occasion of your eventual next stay with us and we will be pleased to facilitate you next stay and to ensure it will be a truly successful one, Warmest regards from the entire team, Sincerely yours, Executive assistant

10/10 Fantastiskt

Jade

Bodde här 3 nätter i februari 2024

10/10 Fantastiskt

Ralph

Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Yohan

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Outstanding! The best hotel in Paris
Bodde här 4 nätter i mars 2024
Svar från EA 10 maj 2024
Dear valued guest, Thank you very much for staying with us and for sharing your positive experience following to your stay.It is a pleasure to know that you truly enjoyed your stay at the Hotel du Collectionneur and we all look forward to welcoming you back very soon for another outstanding experience !Kindest regards,Executive Assistant

10/10 Fantastiskt

Sarah

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 7 nätter i april 2024
Svar från EA 10 maj 2024
Dear valued guest, Thank you for taking the time to share your rating following to your stay with us. We hope you will come back and visit us soon again, Warmest regards, Executive assistant

10/10 Fantastiskt

Boy Dennis

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Elena

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was very comfortable and easy access to neighboring areas.
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

TaKecia D

Reste med familjen
The hotel and service is excellent!!
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Michelle

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Advertised with views of the Eiffel Tower however only a few rooms offer this view
Bodde här 2 nätter i april 2024

8/10 Bra

free

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

8/10 Bra

Alejandro

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Al around good Hotel, but nothing extraordinary
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Brittney

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel. Stayed there with my family and they loved it.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Taina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk gave us an early check in, that was awesome. I really appreciated that.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Cynthia

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

RONG

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Terrible service and noisy room.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

ALBERT

Bodde här 2 nätter i april 2024

8/10 Bra

Aditya, San Jose

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excellent property but the breakfast staff were very not flexible with timing (they close exactly at 10) with people waiting at the door.
Bodde här 3 nätter i mars 2024

2/10 Väldigt dåligt

Maritza

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
My experience at this hotel was very disappointing. From the first day, I encountered several issues, including the lack of basic bathroom amenities such as shampoo, soap, and conditioner. Additionally, the phone in the room was not working, and the air conditioning was malfunctioning. Despite requesting compensation from the management, I only received a bottle of water in the room, with no further action taken to address the problems. Even after expressing my dissatisfaction and requesting a complimentary day's stay, the management did not agree to my request. In summary, my stay at this hotel was frustrating and disappointing. For these reasons, I rate it one star and would not recommend this place to other travelers. I do not plan to return in the future.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Kevin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing experience
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Erick, los reyes la paz

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Está cerca del metro y del arco del triunfo, muy elegante y el desayuno es fantástico 10 de 10 los alimentos.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

castro

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic property
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

loveleen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location is great. Staff was very friendly and helpful. Very clean place
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Ophélie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Je le recommanderais à mes amis et ma famille. C’est un magnifique hôtel avec un personnel très agréable. De plus, le restaurant et le service au chambre était excellent. La chambre était propre et chaleureuse.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Jason

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This location was great. Hotel treated me well and attended to my needs.
Bodde här 4 nätter i februari 2024

10/10 Fantastiskt

Solange, beirut central district

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff are welcoming, room was enough for four with a view of the tour eiffel. 10 min walk to the champs elysees , location was really good. Hotel is clean.
Bodde här 4 nätter i mars 2024
Svar från Guest Relation 17 mars 2024
Dear Solange, Thank you very much for taking the time to share your feedback with us.We are very happy to hear that you enjoyed our hotel and our location!We hope to see you back soon, Kind regards, C.

10/10 Fantastiskt

amir

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Helpful front desk
Bodde här 3 nätter i februari 2024

10/10 Fantastiskt

Paulina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel itself is wonderful and the staff was very nice, proper and friendly. The lady that checked us in (Feb 29th @3pm) was lovely and was really trying to help us. It did take very long to check in, we waited about 30 min, and they still could not get us in the room, so we ended up leaving our luggage on the side to go see places and came back in about six hours later to check in and thankfully our room was ready by then. We had an upgrade option but we didn't get the upgrade and as VIP we also had the welcome bottle of wine, which was also not provided. Besides those things the room was just wonderful and I think it's been the best comforter I've ever slept with in my entire life! The hotel itself is in perfect clean condition and is very elegant and the staff is very caring, professional, competent and lively. I also appreciate that they have parking on site which ranges between 30 and €60 per day depending on the form of payment, and the valet people were gentlemen! They also have a bar on site for light snacks, and the place is walkable from other forms of transportation like the subway. I will definitely return to this hotel and I highly recommend it!
Bodde här 1 natt i februari 2024

6/10 Okej

Susan Lee

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The men who handle the luggage are truly the professionals. They are very efficient and courteous. The breakfast is very good too! My toilet had some issues which was an inconvenience at midnight so that was a bummer. The hotel itself is very clean but can always use just a little extra to take it to the next level, We had an issue with a waiter who seemed to not want to do his job. Other than that it was very good. Grade A
Bodde här 1 natt i mars 2024