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Recensioner av La Clef Champs-Élysées Paris by The Crest Collection

5 out of 5

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 164 av 236 recensioner" "
8 - Bra i betyg. 36 av 236 recensioner" "
6 - Okej i betyg. 12 av 236 recensioner" "
4 - Dåligt i betyg. 14 av 236 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 236 recensioner" "

9,6/10

Renlighet

8,8/10

Personal och service

8,8/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Sabina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Otroligt bra hotell!!
Det var världens bästa hotell och service!! Älskar hotellet!!
Bodde här 3 nätter i april 2019
Svar från EB 3 maj 2019
Tack så mycket fru för ditt meddelande, det var för oss och vårt team ett stort nöje att passa dig i vår bostad. Vi ses snart i Paris.

10/10 Fantastiskt

adil

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Bahareh

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Fadi

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hotel in a great area. Very attentive, friendly and professional staff.
Bodde här 4 nätter i mars 2024
Svar från Adrien 25 mars 2024
Dear Fadi, Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our hotel and found our staff to be attentive, friendly, and professional. It's always our aim to provide exceptional service in a wonderful location. We hope to have the pleasure of welcoming you back soon for another enjoyable experience.

10/10 Fantastiskt

Marc

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Highly recommended
Excellent location, nice rooms and friendly staff.
Bodde här 2 nätter i januari 2024
Svar från Léo 7 feb. 2024
Hello Marc,Your kind words truly warm our hearts. It's wonderful to know you appreciated our excellent location, enjoyed the comfort of our rooms, and experienced the friendliness of our staff.If there are any personal touches or specific moments that made your stay memorable, we'd love to hear more. Your feedback is invaluable, and we're eager to create more special moments for you during your next visit.Looking forward to hosting you again for another delightful experience.Warm regards,Léo TruchetGuest Relations CoordinatorLa Clef Champs Elysées

10/10 Fantastiskt

gokhan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Adrien 18 mars 2024
Thank you for such a score!

2/10 Väldigt dåligt

Brian

Bodde här 1 natt i oktober 2023
Svar från Céline - Front Office Manager 23 okt. 2023
Dear Brian ; We regret to learn that we could not reach your expectation during your stay. We hope you will give us another opportunity to improve your stay experience in the near future. Kind regards

10/10 Fantastiskt

YOHANN

Bodde här 1 natt i oktober 2023
Svar från Caroline 10 okt. 2023
Dear Yohann, Thank you for your positive feedback! Kind regardsLa Clef Champs Elysées

4/10 Dåligt

CHRISTINE

Bodde här 1 natt i oktober 2023
Svar från Caroline 10 okt. 2023
Dear Christine, We regret to learn that your stay did not meet your expectations. We will try to do better next time. Kind regards, La Clef Champs Elysées

6/10 Okej

sabrina

Bodde här 2 nätter i september 2023
Svar från Céline 3 okt. 2023
Dear Sabrina Thank you so much for sharing your feedback. Our greatest commitment is to maintain the quality of service, especially in this particular period, to deserve your trust again and again. We would be delighted to welcome you back in the near future. Yours sincerely

4/10 Dåligt

Paul, Toronto

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
The location is good, and the rooms are fine. That’s the end of the positives. The staff is unhelpful, the “room service” was embarrassing (literally heated up food in glass pots), there is no concierge service (we asked them to book multiple restaurants and they either told us to do it ourselves or didn’t respond at all to emails), and the management doesn’t care to assist. To top it off, we had a flight cancelled and had to arrive two days late. Management was intransigent about the “no cancellations” policy and charged us fully for those two days. We would not recommend this hotel to anyone looking for 5 star service. It’s not even 2 stars. Dreadful.
Bodde här 9 nätter i augusti 2023
Svar från Céline 16 sep. 2023
Dear Paul, Thank you for taking your time to answer our Guest Satisfaction Survey.I was very sorry to hear about your disappointment with your stay at La Clef Champs Elysées and that we could not provide the service you would expect from us.I assure you that this does not reflets the service we offer to our valued guests, and I hope this experience will remain in the past.With regards to our staff, please accept my sincerest apologies. I will personally transfer your remarks and ensure that they receive the necessary guidance about the concierge service to perform a much better role moving forward to avoid a recurrence of this incident.Regarding room service offer, the jars are made by well-known French chefs. We regret that this offer didn’t meet your expectations.About your flight cancellation, unfortunately it goes beyond our scope of decision. However, we did agree to change your arrival date even knowing it was a non-amendable booking.I know we cannot change the past and that we will have another opportunity to improve your stay experience in the future.Please contact me personally on your next trip to Paris, I will be more than pleased to take care of your reservation.Your sincerely,

10/10 Fantastiskt

Todd

Bodde här 4 nätter i juli 2023
Svar från Celine | Front office manager 16 sep. 2023
Dear Paul!Thank you for taking your time to answer our guest satisfaction survey.I was very sorry to hear about your disappointment with your stay at La Clef Champs Elysées and that we could not provide the service you would expect from us.I assure you that this does not reflets the service we offer to our valued guests and I hope this experience will remain in the past.Regarding room service offer, the jars are made by well-known French chefs. We regret that this offer didn’t meet your expectations.About the no- cancellations, unfortunately it goes beyond our scope of decision respecting the policy and terms of booking.I know we cannot change the past and that we will have another opportunity to improve your stay experience in the near future.Please contact me personally on your next trip to Paris, I will be more than pleased to take care of your reservation.Yours sincerely

10/10 Fantastiskt

Doris

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i augusti 2023
Svar från Céline / Front Office Manager 17 aug. 2023
Dear Doris, Thank you very much for your feedback ! We wish you enjoy your stay withs us and have a great day in Paris.

10/10 Fantastiskt

Frank

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 4 nätter i augusti 2023
Svar från Céline - Front Office Manager 17 aug. 2023
Dear Frank, Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Wai Yin

Bodde här 4 nätter i juli 2023
Svar från Adrien 26 juli 2023
Thank you Wai Yin for this nice score!

10/10 Fantastiskt

Ange

Bodde här 9 nätter i juni 2023
Svar från Céline - Front office Manager 17 aug. 2023
Dear Ange, Thank you very much for your stay and your kind reviews for us ! We wish you a pleasant stay. Best Regards,

10/10 Fantastiskt

Natalie

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Would absolutely stay again. Centrally located just off the Champs-Élysées, close to everything. The staff here were exceptional, friendly, knowledgeable and courteous. The hotel is impeccably clean, modern and rooms are beautifully finished with every detail taken care of.
Bodde här 3 nätter i juli 2023
Svar från Adrien 26 juli 2023
Dear Natalie, Thank you for taking the time to write your feedback, we are glad you had an enjoyable stay with us.We look forward to welcome you back!Kind regards,

10/10 Fantastiskt

Yue

Bodde här 4 nätter i juni 2023
Svar från Céline / Front Office Manager 16 sep. 2023
Dear Yue, We would like to thank you very much for your wonderful reviews regarding your stay in our hotel La Clef Champs-Elysées. We are really glad to hear that you appreciated our hotel, spacious room and its location. Our team hope that we can welcome you really soon in the next future. Best Regards,

10/10 Fantastiskt

Gabriel

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Muy buen hotel
Bodde här 3 nätter i maj 2023
Svar från Adrien 11 juli 2023
muchas gracias Gabrielesperamos volver a acogerle nuevamente!

10/10 Fantastiskt

Neha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2023
Svar från Adrien 11 juli 2023
Thank you Neha!We look forward to welcome you back!

10/10 Fantastiskt

Lannette

Bodde här 1 natt i maj 2023
Svar från Adrien 11 juli 2023
Thank you Lannette, We hope to see you soon!

10/10 Fantastiskt

christine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location was ideal.
Bodde här 2 nätter i april 2023
Svar från Adrien 11 juli 2023
Thank you Christine, Glad you like the location !

10/10 Fantastiskt

Mahi

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best of everything
Bodde här 6 nätter i april 2023
Svar från Adrien 11 juli 2023
Thank you Mahi, we are glad you enjoyed your stay!

10/10 Fantastiskt

Neil

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing location, very clean, fantastically quiet considering the proximity to Champs Elysees, and the staff were very friendly and tried to help where they could. Aside from the bedrooms, which are high-end, there are no other facilities at the hotel, and the small bar is shared with the restaurant which means it is always full
Bodde här 3 nätter i april 2023
Svar från Adrien 11 juli 2023
Dear Neil,We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. Kind regards

8/10 Bra

YAN HO

Bodde här 4 nätter i april 2023
Svar från Adrien 11 juli 2023
Thank you Yan Ho!

10/10 Fantastiskt

Amir

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best Hotel in Paris
This Hotel was recently renovated to perfection, the location is amazing just a 2 min walk to champs elysees and minutes from Arc De Triomphe. Everybody is extremely professional and pleasant and it was a joy to stay there. We Highly recommend it.
Bodde här 6 nätter i april 2023
Svar från Adrien 11 juli 2023
Dear Amir,Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again soon. Kind regards,

4/10 Dåligt

Oriana

Bodde här 3 nätter i april 2023
Svar från Adrien 11 juli 2023
Dear Oriana We are very sorry to learn your disappointment. We hope you will give us another opportunity to improve your stay experience in the near future.Kind regards,

8/10 Bra

Dennis Chi Mo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location
Bodde här 5 nätter i april 2023
Svar från Adrien 11 juli 2023
Thank you Dennis Chi Mo, we are glad you enjoyed our location!

10/10 Fantastiskt

Heike

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Das Personal war außergewöhnlich zuvorkommend und freundlich. Das Zimmer für unsere Familie-wir reisten mit der Oma-perfekt ausgewählt! Wir kommen wieder!
Bodde här 2 nätter i april 2023
Svar från Adrien 11 juli 2023
Dear Heike,We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. Kind regards,

10/10 Fantastiskt

Katy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i april 2023
Svar från Adrien 11 juli 2023
Thank you Katy!

8/10 Bra

Tracey

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Wardrobes and lights
There were two wardrobes in our room, there were internal lights that never went off. So at night time, when you wanted to block out the lights, these lights kept you awake. However, my husband climbed inside the wardrobes and stuffed them with pillows and clothes to smother the lighting and make the room darker and better for sleep. We did tell the staff about this a few times; they said each time there were going to sort out the problem and they didn't. I think someone should have communicated back to us that there was nothing they could do about the lights in the bedroom. We asked if they could turn the lights off or remove a battery.
Bodde här 3 nätter i mars 2023
Svar från Adrien 11 juli 2023
Dear Oriana We are glad that you had an enjoyable stay. but at the same time I'm sorry to learn the issue with the lights and the way we managed it, please be assured that is an isolated case.We hope you will give us another opportunity to improve your stay experience in the near future.Kind regards,

10/10 Fantastiskt

Ioanna, Boston

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wonderful hotel, excellent and friendly staff.
Bodde här 7 nätter i mars 2023
Svar från Adrien 11 juli 2023
Thank you Loanna, glad you enjoyed your stay, we hope to see you back!

10/10 Fantastiskt

KUO HUA

Bodde här 10 nätter i mars 2023
Svar från Adrien 11 juli 2023
Thank you Kuo Hua!

10/10 Fantastiskt

Simon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2023
Svar från Adrien 11 juli 2023
Thank you Simon !

10/10 Fantastiskt

Nevzat

Bodde här 2 nätter i februari 2023
Svar från Alexis E., Front Office Manager 9 mars 2023
Dear Nevzat,Thank you for sharing your feedback.We are delighted to hear that your stay was enjoyable and truly look forward to welcoming you back in the near future.Yours sincerely,

6/10 Okej

STEPHANE

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
PERSONNEL TRÈS DÉSAGRÉABLE SERVICE INADAPTÉ CHAMBRE NETTOYÉE À 19H MÉNAGE APPROXIMATIF
Bodde här 2 nätter i februari 2023
Svar från Alexis E., Front Office Manager 9 mars 2023
Cher Stéphane,Merci d'avoir partagé votre expérience. Nous sommes navrés d'apprendre que notre service vous ait semblé inadapté, tout autant que votre langage et votre attitude envers notre personnel. Une attitude que nous ne pouvons cautionner. Le ménage ne peut, effectivement, être fait qu'à 19h00 lorsque vous occupez votre chambre et que le panneau "Ne pas déranger" est pendu à la poignée de votre porte. Nous tenons, bien entendu à vous présenter nos excuses pour le strict respect de vos consignes et, par la même occasion, du protocole hôtelier. Sachez enfin, cher Stéphane, que si vous rappeler ces choses rend notre personnel désagréable, nous l'assumons parfairement bien que nous regrettons très sincèrement que votre expérience n'ait été à la hauteur de vos attentes.Cordialement,

4/10 Dåligt

Danielle

Gillade: Renlighet
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Poor customer service
For the price we were paying we expected exceptional customer service. After complaining about a fault in our two single beds that kept moving because they were on wheels and a smell coming from the vent in my room the lady at reception asked me very rudely what do you expect me to do about it. I told her that she needs to send maintenance up to the room. We arrived early for check in and asked if there were any facilities in the hotel that we can stay to enjoy in the hotel in the meantime. The lady told us that we could use the toilet. It turns out there was a restaurant which was closed at the time, a gym and a seating area. I would have expected someone to atleast be on the bar as this was 1pm. The TV was not a smart TV so we could not enjoy that. The lighting in the room was poor for a room that size, it constantly felt dark no matter how wide open the curtains were and lights switched on. This hotel was not value for money at all. The customer service was really poor. I also asked the lady at reception for a double bed and she said she only had two singles, even though we requested a double when we booked. Only later to find out from the cleaning lady that she could merge the two beds together. We had an unpleasant sleep the first two nights and it could have been fixed straight away if the lady at reception was not so uninterested.
Bodde här 3 nätter i januari 2023
Svar från Adrien 11 juli 2023
Dear Danielle,I'm sorry to learn your disappointment with your stay, I would like to apologize as we failed to meet your expectation in many aspect of your stay, since we are constantly looking at ways to improve our services, following your feedback, I will focus my efforts to seek improvements in these areas.Please be assured that we are always seeking to satisfy the expectations of our residents. For this reason, I hope that we will have another opportunity to improve your stay experience in the near future.Kind regards,

8/10 Bra

TONCI

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2023
Svar från Alexis E., Front Office Manager 9 mars 2023
Dear Tonci,Thank you for sharing your feedback.We are delighted to hear that your stay was enjoyable and truly look forward to welcoming you back in the near future.Yours sincerely,

6/10 Okej

Abdulaziz

Gillade inte: Bekvämligheter och boendets skick och faciliteter
Rooms to small
Bodde här 4 nätter i februari 2023
Svar från Noelia Marin | Guest Relation Coordinator 9 feb. 2023
Thank you very much for your stay with us and your feedback. We regret to learn that we could not reach your expectation during your stay. We have differents categories and different sizes of room. Will be a pleasure give you recommendations on your next stay.

10/10 Fantastiskt

LAURA

Bodde här 8 nätter i januari 2023
Svar från Noelia Marin | Guest Relation Coordinator 9 feb. 2023
Thank you very much for your excellent feedback regarding your stay with us. Your message has been shared with our team and they are so glad to learn that we could reach your expectations. We hope that we could welcome you back again soon to Paris. Best Regards,

4/10 Dåligt

Sayumi, Shibuya-KU

Bodde här 2 nätter i januari 2023
Svar från Alexis E., Front Office Manager 9 mars 2023
Dear Sayumi,Thank you for sharing your feedback.We are sorry to hear that we failed in meeting your expectations and would have loved to get more details about it.We truly look forward to welcoming you back in the near future to serve you better.Yours sincerely,

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2023
Svar från Alexis E., Front Office Manager 9 mars 2023
Dear Kevin,Thank you for sharing your feedback.We are delighted to hear that your stay was enjoyable and truly look forward to welcoming you back in the near future.Yours sincerely,

10/10 Fantastiskt

Fatima

Bodde här 3 nätter i januari 2023
Svar från Noelia Marin | Guest Relation Coordinator 15 jan. 2023
We are pleased to read you enjoyed staying with us! Our everyday goal is to satisfy our guests and it’s a huge reward to read you. We hope to welcome you soon again. Best Regards,

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Highly recommend
Excellent hotel - modern and clean
Bodde här 1 natt i januari 2023
Svar från Atef Jemili | Guest Relations Coordinator 11 jan. 2023
Dear guest,We are pleased to read you enjoyed staying with us, and we hope to welcome you soon again, Kind regards

10/10 Fantastiskt

Brooke

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There were so many great perks to this property. 1) great staff- informative and provided great hospitality; 2) great location- conveniently located to Champs Elysées and to Eiffel Tour but without the noise and hustle and bustle of being in a touristy area; 3) cleanliness- clean property and prompt room service
Svar från Noelia Marin | Guest Relation Coordinator 15 jan. 2023
It is a pleasure to read that your stay with us met all your expectations. Our everyday goal is to satisfy our guests and it’s a huge reward to read you. We hope to welcome you soon again. Best Regards,

6/10 Okej

Maria

Svar från Adrien 11 juli 2023
Dear Maria,I'm sorry to learn your disappointment with your stay,Please be assured that we are always seeking to satisfy the expectations of our residents. For this reason, I hope that we will have another opportunity to improve your stay experience in the near future.Kind regards,

10/10 Fantastiskt

Audrey

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room is amazingly decorated with detailed and impeccable taste. The comfort is perfect . I keep going in this hotel and will continue to go there while I am in Paris
Svar från Phanit l Guest Relations 18 dec. 2022
Dear Audrey, Thank you very much for your excellent feedback regarding your stay with us. Your message has been shared with our team and they are so glad to learn that we could reach your expectations. We hope that we could welcome you back again soon to Paris. Best Regards,

10/10 Fantastiskt

Shoshana

Bodde här 4 nätter i december 2022
Svar från Phanit l Guest Relations 18 dec. 2022
Dear Shoshana, Thank you very much for your excellent feedback regarding your stay with us. Your message has been shared with our team and they are so glad to learn that we could reach your expectations. We hope that we could welcome you back again soon to Paris. Best Regards, Phanit Guest Relations

10/10 Fantastiskt

Peter

Bodde här 2 nätter i december 2022
Svar från Adrien 11 juli 2023
Thank you Peter!

10/10 Fantastiskt

david

Bodde här 4 nätter i november 2022
Svar från Adrien 11 juli 2023
Thank you David!