Lobby

Recensioner av Knights Inn Pasco

1.5 out of 5
Knights Inn Pasco
2100 East Hillsboro Street, Pasco, WA

Recensioner

6,0
10 - Fantastiskt i betyg. 40 av 222 recensioner" "
8 - Bra i betyg. 38 av 222 recensioner" "
6 - Okej i betyg. 62 av 222 recensioner" "
4 - Dåligt i betyg. 36 av 222 recensioner" "
2 - Väldigt dåligt i betyg. 46 av 222 recensioner" "

6,2/10

Renlighet

6,6/10

Personal och service

5,6/10

Bekvämligheter

5,8/10

Boendets skick och faciliteter

5,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Salvador

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great customer service they work with you
Bodde här 2 nätter i maj 2024
Svar från NICK 25 maj 2024
THANX REALLY APPRECIATE YOU WILL SEE U AGAIN NEXT TIME

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från NICK 25 maj 2024
THANX REALLY APPRECIATE YOU

2/10 Väldigt dåligt

Jose

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No tenía agua caliente la cama estaba sucia
Bodde här 1 natt i maj 2024
Svar från NICK 20 maj 2024
so sorry for that we will defenetely improve that

10/10 Fantastiskt

Duana

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was clean fairly inexpensive. The parking was kinda rough Thayer my only complaint.
Bodde här 1 natt i maj 2024
Svar från NICK 13 maj 2024
THANX A LOT FOR STAYING WITH US WILL DEFENETELY IMPROVE WITH PARKING

2/10 Väldigt dåligt

Rossiel

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean but everything is old and broken ...
Bodde här 1 natt i april 2024
Svar från NICK 30 apr. 2024
THANX FOR UR VALUABLE TIME TO REPLY WE R WORKING ON NEW THINGS HOPEFULLY SEE U AGAIN

8/10 Bra

Diyirhet

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Se ve mucha gente drogadicta y lo que hay dentro d ellas habitaciones son viejas y acabadas.
Bodde här 1 natt i april 2024
Svar från NICK 29 apr. 2024
Thank you for your stay, we appreciate your business with us

8/10 Bra

Johanna, Tukwila

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like that was very clean room .
Bodde här 2 nätter i april 2024
Svar från NICK 28 apr. 2024
thanx for ur positive review will see u again

6/10 Okej

James

Gillade inte: Renlighet
here
Bodde här 2 nätter i april 2024
Svar från NICK 18 apr. 2024
thanx for ur feedback will see u again

2/10 Väldigt dåligt

Leyang

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room is run down and have a horrible smell. Sheet have holes in it. Lack of basic furniture. You don't even have a table to eat on. I honestly worrying if there is bed bugs. I am a trucker and I would rather sleep in the truck then here. Strongly recommend you find somewhere else unless you absolutely have no options
Bodde här 2 nätter i mars 2024
Svar från NICK 16 apr. 2024
IM SO SORRY TO EXPERIENCE THE THINGS LIKE THAT HOPEFULLY WILL GIVES U BEST NEXT TOUR

2/10 Väldigt dåligt

David

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från NICK 12 apr. 2024
THANX FOR STAYING WITH US ND WILL SEE U AGAIN

4/10 Dåligt

Desi

Gillade inte: Boendets skick och faciliteter
Booking arrangements
Bodde här 1 natt i februari 2024
Svar från NICK 12 mars 2024
THNX FOR STAYING WITH US

2/10 Väldigt dåligt

Sheree

They took my deposit for no reason told me I would get it back witch the money came write off my card and I don't understand why they did that when I already prepaid for my room ahead of time plus the room had holes in every door old tv and a smoking room so what was the reason for taking my deposit? Room 121
Bodde här 1 natt i mars 2024
Svar från Guest Relations 12 mars 2024
Dear Sheree,We appreciate you reaching out. While we do require a deposit upon check-in to cover any potential damages or room charges to the property, know that it is returned to you upon check-out if the room is returned in the condition it was received. Additionally, it may take 5-7 business days to appear in your account, depending on your bank. Please know that any fee that is incurred by a guest is always thoroughly investigated prior to the fee being charged. If you have any questions regarding the fee, we would be happy to discuss it with you. Kind regards.

4/10 Dåligt

Francisco

Affärsresenär, Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Room had no fire alarm and bathroom door has holes in it as well as the bathtub having lots of rust
Bodde här 1 natt i januari 2024
Svar från Guest Relations 26 jan. 2024
Dear Francisco,Please know that we are dedicated to the safety of our guests. We do have all the necessary fire alarms and follow all regulations. Regardless, we will share your feedback with our team for improvement. We hope that you will consider giving us another chance to show you a much better experience.

10/10 Fantastiskt

Alexander

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Everything you could need for a great price too staff was nice and the room was great!
Bodde här 1 natt i januari 2024
Svar från NICK 9 mars 2024
TNX FOR UR VALUABLE FEEDBACK WE WILL KEEP SERVING OUR GUESTS TO OUR BEST

4/10 Dåligt

James

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
False advertising, no breakfast, Half the staff doesn't speak English
Bodde här 1 natt i november 2023
Svar från Guest Relations 8 dec. 2023
Dear James,Your voice is important to us, and we appreciate you making it heard. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.

2/10 Väldigt dåligt

Zane

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They room was quiet dirty and the bathroom door had 4 holes punched in it the door had no second lock except for the metal one you get at the top of the door there were multiple hidden fees when I went to check in and claimed there was wifi but there was none at all if I could I would give this a 0/5 very poor service
Bodde här 1 natt i november 2023
Svar från Guest Relations 13 nov. 2023
Dear Zane,In reading your review, it is clear we failed to meet your needs, and for that, we are very sorry. Our team is committed to beneficial change, so we will reflect upon your feedback and seize all opportunities to improve our accommodations and service. As your travels continue, we wish you well.

6/10 Okej

Patricia

Affärsresenär
Gillade: Renlighet och personal och service
Very good for the price.
Bodde här 1 natt i oktober 2023
Svar från NICK 17 mars 2024
tnx for ur valuable time to post review

6/10 Okej

Jim H.

Bodde här 1 natt i oktober 2023
Svar från NICK 17 mars 2024
tnx for staying with us

6/10 Okej

Josef

Reste med sin partner, Reste med husdjur
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Said it was pet friendly but there’s a sign in the lobby that said “ONLY SERVICE ANIMALS ALLOWED”. There were people out side of our door ALL night talking, tons of noise from the truck stop, and they let people park 2 cars deep so when we decided to leave after only sleeping for 3 hours we had a terrible time trying to get out of the parking spot as there was another car RIGHT behind us, it took us 15 minutes to go forward and backwards to get out of the spot so we wouldn’t hit the car parked right behind us. Didn’t feel safe at any point in time there.
Bodde här 1 natt i oktober 2023

8/10 Bra

Jim H.

Bodde här 5 nätter i augusti 2023
Svar från NICK 17 mars 2024
thanx for staying

2/10 Väldigt dåligt

Marisol

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Desde que llegas te sientes inseguro hasta de dormir! Entramos y está muy sucio . Incluso la oficina es una bodega .solo entramos y nos salimos porque nos dio miedo 😟 tuvimos que ir a rentar otro hotel para pasar la noche . Yo se que es barato pero ni siquiera podrías dormir pensando que te puede pasar algo . Esa es la razón por la cual no te reembolsan tu dinero porque saben que la gente se va ir sin dormir ahí .
Bodde här 1 natt i juli 2023
Svar från Guest Relations 1 aug. 2023
Dear Marisol,We appreciate you for taking a moment to share your concerns. We assure you that your feedback is essential and will be shared with the respective teams as we make the appropriate changes and improvements for our accommodations, property, and all we offer. In the future, we hope you consider returning and giving us another chance to change your perceptions and provide the safe, comfortable visit we are typically known for. Thank you.

2/10 Väldigt dåligt

Stacey, ROSEBURG

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Worst motel I have stayed in ever. Appears to be a location where displaced or homeless families live. There are long term tenants living there. I heard fights during the night. There were dogs on the rooms on both sides of me. The noise from the freeway behind the building was aweful. Very dirty. Wifi sucked. I could go on. Don't stay here - you will regret it.
Bodde här 1 natt i juli 2023
Svar från Guest Relations 22 juli 2023
Dear Stacey,We appreciate you for bringing your concerns to our attention. Please know that our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we're always putting our best foot forward and presenting our property, accommodations, and all we offer in the best light. It is our hope to welcome you back someday for an experience that is nothing short of comfortable.

4/10 Dåligt

Jay

Bodde här 1 natt i juni 2023

4/10 Dåligt

Michelle

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The owner was very nice and helpful however I would not return to this property.
Bodde här 1 natt i maj 2023
Svar från Guest Relations 6 juni 2023
Dear Michelle,While we are glad you received outstanding service, we are disappointed that we failed to provide you with a flawless stay. Our team is always looking for ways to improve, so please reach out to us offline to discuss how we could've improved your experience at our hotel. Thank you for sharing your thoughts, and we hope to speak with you soon.

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från nick 23 maj 2023
sorry for the bad experience we will make sure these thing will be taken care of ASAP

8/10 Bra

Vernon

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good value. Good staff
Bodde här 1 natt i maj 2023
Svar från nick 23 maj 2023
thank you so much for your stay

2/10 Väldigt dåligt

Connor

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Horrible customer service. Left me stranded
Sold me a room that was never available. was never contacted that there was no room so as soon as I try to check in I just wasted my time and had no time to rebook anything because nothing was available
Bodde här 4 nätter i april 2023
Svar från Guest Relations 25 apr. 2023
Dear Connor,We regret to learn about the experience you've described and that you weren't able to stay with us on this occasion. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our dedicated team will address them immediately and ensure we always present our property and services in the best light. As your travels continue, we wish you well and hope you consider returning in the future for the full experience of staying with us.

2/10 Väldigt dåligt

Vickie

Reste med sin partner
Gillade: Personal och service
The customer service was great I didn't like nosies. And It smell bad
Bodde här 1 natt i april 2023
Svar från General Manager 7 apr. 2023
Dear Vickie,Thank you so much for your comments, and we're happy to know that our friendly service left a positive impression on you during your visit. We'll be sure to look into your comments regarding any noise and odor issues and make changes where necessary. Please consider joining us again in the future.

8/10 Bra

Thomas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good bang for your buck
This place shows wear but has been spruced up significantly. It is associated with a convenience store and gas station and across the street from a truck stop.
Bodde här 1 natt i mars 2023
Svar från nick 23 maj 2023
thank you so much for your stay with us we appreciate it

8/10 Bra

Jim H.

Gillade: Renlighet och personal och service
Close to my destination
Bodde här 1 natt i mars 2023

2/10 Väldigt dåligt

Heather

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room looked clean enough, but then we saw multiple roaches (in the bathroom, on the bed, on the wall. We didn't stay. Very bright & loud in the room from all the parking lot lights/truck stop. The guy that checked us in in the gas station was nice.
Svar från Guest Relations 2 mars 2023
Dear Heather,We consider the issue of pests to be serious, and we take every precaution necessary to ensure each room is clean and pest-free. That said, we regret to hear of your observations, and we will notify our specialist immediately. Thank you for bringing this to our attention.

10/10 Fantastiskt

Luciano

Bodde här 2 nätter i februari 2023

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Smelled like an ash tray.
Bodde här 1 natt i februari 2023
Svar från Guest Relations 14 feb. 2023
We are so sorry that our accommodations failed to meet your expectations. What you have shared is a poor reflection of the standards we adhere to, and we will share your odor concerns with the respective teams so improvements can be made. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

2/10 Väldigt dåligt

Stephanie

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
N
Bodde här 1 natt i februari 2023
Svar från Guest Relations 6 feb. 2023
Dear Stephanie,Based on your rating, it appears you didn't have the high-quality visit we strive to provide our valued guests. If there was anything we could've done to improve your time with us, please don't hesitate to let us know, as we constantly work hard to improve and enhance our guest experience. In the future, we hope you consider returning and giving us another chance to change your perceptions.

2/10 Väldigt dåligt

Ben

Reste med familj och småbarn
Gillade inte: Renlighet
Rented a room for 6 people , turns out they only have rooms for 4 . A very bad experience all around!
Bodde här 1 natt i november 2022
Svar från Guest Relations 23 nov. 2022
Dear Ben,Thank you for reaching out, though we're saddened you didn't have the exceptional visit we strive to provide our valued guests. Please accept our sincere apologies that our accommodation fell below your expectations. Our room standards can be found on our site, which gives you a good look at what we offer. That said, if there was anything else we could've done to improve your stay, please don't hesitate to let us know, as we constantly work hard to improve and enhance our guest experience. In the future, we hope you consider returning for a better time.

6/10 Okej

Bridget

Affärsresenär, Reste med sin partner
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Walls and doors have badly repaired holes, and weird paint splatters on some walls. Most washers were out of order, and laundry room is dirty. Some people hanging around outside looked like they were on drugs. I only needed to stay one night, or i would have gone elsewhere.
Bodde här 1 natt i november 2022
Svar från nick 28 nov. 2022
sorry for your bad experience we will definitely look into it and take care of this thank you for your stay

6/10 Okej

Christina

Reste i grupp
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2022
Svar från NICK 30 maj 2022
THANK YOU SO MUCH FOR YOUR STAY

4/10 Dåligt

Alexis

Gillade inte: Bekvämligheter och boendets skick och faciliteter
Place was nothing like the picture
Bodde här 1 natt i maj 2022
Svar från General Manager 10 maj 2022
Dear Alexis, Thank you for reviewing your recent stay. While we were pleased to host you, we regret any disappointment in the condition of our accommodations and facility. We aim to be transparent in all of our online postings, so it's unfortunate to read your review. Rest assured, we are committed to the guest experience and will use your feedback to inform our future decisions regarding our upkeep. It is our hope your time in town was agreeable, and we appreciate you reaching out.

2/10 Väldigt dåligt

Jack

Bodde här 4 nätter i mars 2022

4/10 Dåligt

Rodney

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Home away from home
It could have been better but staff is awsome sam is great at managing the place.
Bodde här 1 natt i februari 2022
Svar från Guest Relations 7 feb. 2022
Dear Rodney, Our team is our greatest strength, so it's no surprise to hear they served you well! Sam, especially, will be thrilled you value his hospitality so much. That being said, please know that your comfort is crucial to us, and we'd like to know how we can make your next stay more in line with your expectations. Reach out to us anytime!

2/10 Väldigt dåligt

Mary

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The staff was okay but the rooms had water damage and peeling paint. I would never stay there again
Bodde här 2 nätter i november 2021
Svar från nick 12 nov. 2021
very sad to hear that we apologize for your inconvinience will take this matter seriously

4/10 Dåligt

Reed

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Flies in the room. Broken bathroom door. Needs battery in TV controller. Lamp not function in corner of room.
Bodde här 1 natt i november 2021
Svar från Nick 7 nov. 2021
We apologize for your inconvenience and will fix this issue ASAP . Thanks for your stay here

10/10 Fantastiskt

Carl

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I haul campers, when ever I'm delivering near Pasco I stay here. Convenient parking for my F350 and 40+ foot campers are a big reason.
Bodde här 1 natt i april 2021
Svar från Sam 26 apr. 2021
Thank you so much for your stay with us we will hope to see you again

4/10 Dåligt

Verifierad resenär

Gillade inte: Boendets skick och faciliteter
It was close to where I was meeting friends.
Bodde här 1 natt i april 2021
Svar från Sam 26 apr. 2021
Thank you for your stay

8/10 Bra

Verifierad resenär

Bodde här 2 nätter i mars 2021
Svar från Nick 26 apr. 2021
Thanks a lot for your visit here with us

10/10 Fantastiskt

Verifierad resenär

Affärsresenär, Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Property is qell.managed and clean. Plhs they let my cat stay. Loved it trying to stay agin.
Bodde här 1 natt i mars 2021
Svar från Sam 6 mars 2021
Thank you so much

4/10 Dåligt

Chip

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Sleeping on the highway
Too much highway noise!
Bodde här 1 natt i januari 2021
Svar från Guest Relations 1 feb. 2021
Dear Chip, Providing relaxing accommodations is imperative to us, so it is regrettable that you did not have the well-rested visit you were hoping for. Had we known of your discomforts, we would have done our best to provide a solution, such as relocating you to a quieter part of our hotel. Nonetheless, we've noted your feedback, and we will determine how to minimize some of the external noise moving forward. Thank you for your time and all the best.

10/10 Fantastiskt

Verifierad resenär

Gillade: Personal och service
Bodde här 7 nätter i november 2020
Svar från sam 1 dec. 2020
Thank you for your stay

10/10 Fantastiskt

Bobby

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2020
Svar från sam 3 nov. 2020
Thank you bobby

10/10 Fantastiskt

Verifierad resenär

Bodde här 2 nätter i oktober 2020
Svar från sam 16 nov. 2020
thank you for staying with us