Was here for the first half of February 2024. Staff were very kind and helpful with any question/request I had. There was some ongoing construction to the outside of the building that was definitely audible throughout parts of the day, and all of the jacuzzis were out of service, so if your booking was dependent on either of those things it’s something to consider for the foreseeable future.
The music from Bangla road was no problem, which was surprising, so that was a big plus.
All in all, if you want to be close to Patong beach and Bangla road, this hotel location is about as good as it gets.