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Recensioner av DoubleTree by Hilton Phoenix - Gilbert

4 out of 5
DoubleTree by Hilton Phoenix - Gilbert
1800 S Santan Village Pkwy, Gilbert, AZ

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 428 av 1001 recensioner" "
8 - Bra i betyg. 211 av 1001 recensioner" "
6 - Okej i betyg. 151 av 1001 recensioner" "
4 - Dåligt i betyg. 125 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 86 av 1001 recensioner" "

7,8/10

Renlighet

8,2/10

Personal och service

7,4/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Christine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was clean. Hotel itself is very nice! Customer service was exceptional! Wish there was maybe a continental breakfast. Breakfast for purchase was pretty expensive.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Wayne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We’ll be back next year when we’re there to visit our grandsons.
Bodde här 3 nätter i maj 2024

8/10 Bra

Tina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great room. Clean. Comfortable bed.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Kyle

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Mark at the front is a very funny man and super helpful. Automatically made our check in a great experience. Tiba ran the bar and served tbe restaurant that evening and was just as fantastic. The whole staff is super great and this has been the best hotel we’ve stayed at
Bodde här 1 natt i april 2024

8/10 Bra

Leonard

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A little loud on the traffic. But wife and I enjoyed our stay.
Bodde här 3 nätter i mars 2024
Svar från Jhoy, at Front desk 30 apr. 2024
Thanks for taking the time to leave a review. we appreciate your feedback! Hope we see you again.

8/10 Bra

Tonya, Maricopa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved the in room hot tub. Would be nice if they offered a free breakfast.
Bodde här 2 nätter i april 2024
Svar från Jhoy at front desk agent 30 apr. 2024
Thanks for taking the time to leave a review, we appreciate your feed back!

6/10 Okej

IVAN

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Room furniture is just old and damaged. AC units makes a lot of noise and it's a nightmare sleeping with the noise. Room was not very clean, probably a 6 in 10. We paid more than 200 bucks for one night and it wasn't worth it...the other issue is the limited parking that forced us to park on another hotel...yup, it's crap.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Milo

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Teresa, Goodyear

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Property was clean and inviting.
Bodde här 1 natt i april 2024
Svar från Jhoy at front desk 30 apr. 2024
Thanks for taking the time to leave a review, we appreciate your feedback! Hope we will see you again on your next visit.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Two thumbs up
Bodde här 2 nätter i april 2024
Svar från Jhoy at front desk 30 apr. 2024
Thanks for taking the time to leave a review, we appreciate your feedback!

6/10 Okej

Elizabeth

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
This hotel looks like it used to be nice, but now it’s on the downturn. When you look at pics/walk in the lobby looks nice and clean and impressive. But the rooms are bad! Our first room had some food crumbs on the table and around on the floor-no big deal, we brushed it off, but the bathtub would not drain. So we asked for a plumber or to move rooms. Due to time of day, they offered to move us rooms…so we did. Second room was on the second floor-the hallway was SO dirty-drywall pieces all over the floor, stained carpet, wrapped in various places along the walls…whatever no big deal. But the room was bad! It smelled of urine so badly we couldn’t be in the room for 30 seconds-I’m talking like a homeless person had been in there. It was bad! So we went right back to the front desk and asked for our 1st room back-but he offered us another room on the 3rd floor. We went it and it smelled like sewer, but after checking toilet we realized it was the shower drain smelling. (Room 330) We decided to just deal with it. Something in the bathroom wall kept making a loud engine sound but we closed the door to the bathroom and called it a night. The beds were comfy and clean but the floors are so dirty-in all the rooms. I think a lack of good cleaners is going to be the detriment of this hotel-it’s in a great location too, which is a shame. One other thing-the walls are thin and you can literally hear all street noise and neighbor noise. The staff was super nice-all if them!
Bodde här 1 natt i april 2024

8/10 Bra

Tiffany

Bodde här 2 nätter i april 2024

8/10 Bra

Jamie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Would definitely stay again! Friendly staff, quiet and nice lobby area and the room was spacious with a comfy bed and a nice tv!
Bodde här 4 nätter i mars 2024

4/10 Dåligt

Darren

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Room was not what we expected from online pics at all.. Found black mold in our bathroom in several places. As much as we paid, should have been great experience. Will not stay here again
Bodde här 4 nätter i april 2024

8/10 Bra

Kevin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really enjoyed my stay at this hotel. I will look at staying here again..
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Francisco

6/10 Okej

Danielle

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Denise

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff is wonderful and helpful especially Joy and Orlando.. !!! Very accommodating and hospitable.. will be back in July!
Bodde här 5 nätter i mars 2024

6/10 Okej

Gloria

Gillade: Personal och service
The photos showed carpeted rooms, they were not. We asked for handicap access close to the elevator and were put in the farthest room from the elevator, no maid service and had to ask for coffee and towels, overpriced for the service!
Bodde här 2 nätter i mars 2024

2/10 Väldigt dåligt

Janet

We booked a junior suite for 6 days & our room was never cleaned/trash not taken out until the 5th day when I stopped a cleaning lady out of my room. I requested from the front desk on the 3rd & 4th day & was promised that it will be cleaned but was never done . One of the towels had a blood stain. The hotel restaurant was very understaffed.. the cashier was also the waitress & told us that there was only one Cook.. waited for hours for expensive breakfast. I always use Hilton hotels but I will never go back to this hotel. Hilton should take their name out from this place.
Bodde här 6 nätter i mars 2024

4/10 Dåligt

Wendy

Gillade inte: Renlighet och boendets skick och faciliteter
The hotel is very old and need updating. Carpet is old and dirty. A lot of masking instead of updating and replacing. Price did not match the quality of the hotel.
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Mohammad

Affärsresenär
The Asian guy in the front very bad customer service and his very rude
Bodde här 1 natt i februari 2024

6/10 Okej

Leigh

Reste med sin partner
For a Double Tree Hilton, I expected much better! Parking was limited and shared with another hotel. The windows were so thin, you could hear everything outside. There was no carpet in the room (no biggie) but made for a very loud room with the echo. Not impressed! Glad we only stayed one night!
Bodde här 1 natt i februari 2024

8/10 Bra

charles

Bodde här 1 natt i februari 2024

6/10 Okej

Leanne

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Lobby and exterior look nice.
Exterior and Lobby seem nice but that changes as elevator flooring is torn and peeling and rooms are just pretty old and worn looking. The bathtub had large chips in the finish and large rust stains. The furniture was really dated and just seemed pieced together. Sticky fingerprints on the desk. Expected better.
Bodde här 1 natt i februari 2024

8/10 Bra

Marlow

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was nice, but the room looked NOTHING like what was in the pictures. Also, the restaurant was not really a restaurant. We ordered food instead.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Warren

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Camelia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Stellar accommodations..
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Kim

Bodde här 1 natt i februari 2024

6/10 Okej

Laura

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I would not recommend for the price. No breakfast included, room was out dated.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

sue

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was convenient to my daughters house. Anything you could possibly need is within the surrounding area.
Bodde här 2 nätter i januari 2024

6/10 Okej

Stephanie

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Minimal
Hotels.com had a falsely advertised room that the hotel said doesn't even exist. The only reason I gave a 3 star to the hotel is because they went ahead and upgraded us to a junior suite from what Hotels.com booked us for. I originally booked for what is the hotel's honeymoon suite but Hotels.com booked us in a regular king bed. The junior suite they upgraded us to was just a slightly larger version of their basic room. There was nothing on the walls, no rug or anything on a hardwood flooring. The room echos like crazy and the TV was not even close to the right size for the room (not to mention, barely worked). We couldn't even read the guide from the bed. The one thing they have going for them is their water pressure - but don't stay under the shower for too long, you might not have any skin left. If you feel like spending $220+/night on a VERY minimalistic experience, this is your place.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Jason

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bed was bad, a/c noisy, no carpet
Bodde här 2 nätter i januari 2024

6/10 Okej

Miosotis

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet och personal och service
We didn’t have pillow case in our room. The room felt hollow and quiet, almost incomplete. Because there’s floor instead of carpet, I could hear every single movement from the person above me. No complimentary breakfast. The staff was great and accommodating.
Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Emil

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024

6/10 Okej

Angela

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This is an outdated hotel with obvious signs of where and much older furnishings. For example, there was cracks in the tub and rusting on the bathroom floor. It wasn't the worst place I've ever stayed but I definitely had to adjust my expectations quickly when I walked in the room.you have to pay for coffee in the morning as well which is interesting
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Richard, Tucson

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A bit old, small low tech tv. Nice staff, clean large rooms. Good food at good prices. B to A-
Bodde här 1 natt i januari 2024

6/10 Okej

Stella

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i januari 2024

6/10 Okej

Tina

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Constantine

Bodde här 1 natt i januari 2024

6/10 Okej

David

Bodde här 1 natt i januari 2024

8/10 Bra

Teresa B

Reste med sin partner
Gillade: Renlighet och personal och service
Staff very nice and helpful! Hotel was clean but a bit tired. Room was fairly basic, but clean and tidy. Bathroom lights very dim. Price was decent so all in all the experience was fine.
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Cheryl

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not worth your $$$
This was a bait and switch hotel. Shoes beautiful rooms with two queen beds and our room was awful. I couldn’t believe they were associated with Hilton hotels. The bathroom tub leaked all over the floor. Not enough lighting in the room. Floors were dirty. Don’t waist your $$$
Bodde här 2 nätter i januari 2024

6/10 Okej

Helena

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
It's very tired looking, the rooms are more like a holiday inn than a DoubleTree (in Europe anyway). Restaurant is limited and doesn't do room service and is not open all day. No pool bar (this is advertised on the website). Pool is nice and the people working there are nice.
Bodde här 4 nätter i januari 2024

2/10 Väldigt dåligt

Patsy

Bodde här 1 natt i januari 2024

4/10 Dåligt

Ted

Gillade inte: Renlighet och bekvämligheter
The room was no way close to other Double Trees I have had at. The room felt like an open studio. No substance. Noisy.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Joe

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was exactly as advertised!
Bodde här 1 natt i januari 2024

8/10 Bra

JOHN

Reste med familjen
Bodde här 1 natt i januari 2024