Dear Itzel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHOENIX WEST. You indicated we could have been cleaner. Thank you for the insight provided. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Jennifer,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHOENIX WEST. It's great to hear that you were pleased with your stay prompting your 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

Hi Marcella,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Phoenix West with us. It was so rewarding to see that we earned your 4/5 score with our friendly staff and clean rooms. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

Thank you Kap, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Phoenix West. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Alejandro, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Phoenix West. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Neema, We at the RED ROOF PLUS+ PHOENIX WEST are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Tammy, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHOENIX WEST. I am sorry to read you were unsatisfied with the lack of cleanliness of the room and that it could have been better. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Felipe, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHOENIX WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great service. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service.Your feedback is valuable, and we can't wait to welcome you back for another exceptional visit.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Laura, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHOENIX WEST and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Tawnni,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHOENIX WEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with the staff, the lack of cleanliness of the tub and the other concerns you described. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. I will certainly share your feedback with our management team, so they are able to provide the necessary coaching opportunity for our staff moving forward and to address your concerns.Thank you for sharing your feedback and we wish you the very best in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Heather, We at the RED ROOF PLUS+ PHOENIX WEST appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Nirav, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHOENIX WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service.Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Sadie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHOENIX WEST. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we are thrilled to read that the place was clean and you had an easy check-in. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Courtney,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ PHOENIX WEST. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Steven,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHOENIX WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenience of the location to the highway. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Juan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHOENIX WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Teresa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHOENIX WEST. We apologize for the encounter you had with the unclean stairwell, however, we are happy that the staff were friendly and accommodating. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

Hello Jesus, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHOENIX WEST and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Kendra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHOENIX WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello James, I appreciate your kind review from your recent visit at the Red Roof Inn PLUS+ Phoenix West. That you had an amazing time during your stay with us makes us very happy, prompting your 3/5 score. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hi Lupe,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn PLUS+ Phoenix West. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks once more and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Ralph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHOENIX WEST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Bailey, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHOENIX WEST. I am sorry to read that you were disappointed with the pictures that were online of the hotel which does not align with the actual property. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Danielle, We are truly sorry to hear your recent experience at the RED ROOF PLUS+ PHOENIX WEST did not meet your expectations. I deeply regret learning that your encounter was unfortunate. I completely empathize with your feelings of frustration regarding the issues you have highlighted. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. We at Red Roof are committed to thoroughly investigating the matter so as to implement effective solutions and taking the necessary steps to prevent any recurrence to ensure our guests are well-served and content. We appreciate your business and truly value your feedback. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Thank you for your feedback, your concerns will be addressed

Dear William, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHOENIX WEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of amenities in the room such as a microwave or refrigerator and the encounter you had with staff. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. In the future we recommend that you explore the other room choice we have available with the amenities you need. Thank you for sharing your honest feedback and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist

Your concerns will be addressed

Hello Elizabeth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHOENIX WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Kathleen, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Phoenix West. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that the broken air conditioner, the bed side lamp and noise disturbances hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see we fell short with you.I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Derek, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Phoenix West. It's great to read that you were pleased with the hospitality of staff and the cleanliness of the room. However, it's truly disheartening to read that you were faced with safety concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Hola Telma,Gracias por tomarse un momento para completar nuestra encuesta. El personal de RED ROOF PLUS+ PHOENIX WEST y yo estamos decepcionados con su puntuación de 1/5 después de su estancia. Lamentamos que haya encontrado que el personal no es profesional. Por favor acepte nuestras disculpas por las molestias ocasionadas. Sus comentarios son fundamentales para Red Roof y los utilizaremos para brindar la oportunidad de capacitación necesaria.¡Gracias de nuevo y esperamos que nos visite nuevamente en su próximo viaje!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Micheal, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHOENIX WEST. I am happy to read that you were pleased with the the deals the hotel has for the rooms. I am sorry that you weren't inform about the deposit that is required by the property. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Jorge, Everyone here at the Red Roof Inn PLUS+ Phoenix West was proud to see your 5/5 score. Your kind words regarding our fast and friendly service are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear guest, thank you for taking the time to rate our hotel.

Hello Lidia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHOENIX WEST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for taking the time to review our hotel. Al concerns will be addressed accordingly.

Thank you for taking a moment to leave a review, Lupe. The staff and I at the Red Roof Inn PLUS+ Phoenix West appreciates your 5/5 score following your stay. I am thrilled that you enjoyed your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Gracias por sus palabras. Todos sus comentarios se tomarán en cuenta.

Dear Patrice,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Phoenix West. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with our location needing improvements. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Marco,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Phoenix West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with the upkeep of the room painting, the carpet and the other listed concerns. In regards to your deposit, I saw where a 79 refund was issue on 03-26-2024 and then a 2.17 was issued on 03-28-2024 which will take 7-14 business days to show on your end depending on your bank. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you for your rating.

Dear Refugio, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ PHOENIX WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guestsAt Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHOENIX WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hey Gary,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Phoenix West. It's saddening to hear that you found our property to be unsafe due to the indicated encounter of persons sleeping in our parking lot, sketchy persons hanging around, along with other highlighted concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Matthew, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ PHOENIX WEST. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

thank you for your feedback

Dear Nancy, Thank you for sharing your experience at the Red Roof Inn PLUS+ Phoenix West. I am saddened to read that the broken shower, the toilet situation and the noise disturbances hindered your stay. Please accept our apologies for any inconveniences caused, prompting your 2/5 score. While our goal is to deliver comfortable and clean accommodations for all guests, it appears Red Roof fell short with you, and for that, we sincerely apologize.I have shared your feedback with management to ensure that your concerns are addressed. We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve.Sincerely,Red Roof Management

Dear Serbando,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn PLUS+ Phoenix West is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello David, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Phoenix West we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Ruperto, Thank you for sharing your feedback about your recent stay at our hotel Red Roof Inn PLUS+ Phoenix West. We are happy to hear that you enjoyed all aspects of your visit. I can't begin to express how much it means to our Red Roof management team to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist