Mötesrum

Recensioner av The Westin Phoenix Downtown

4 out of 5
The Westin Phoenix Downtown
333 N Central Ave, Phoenix, AZ

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 655 av 1001 recensioner" "
8 - Bra i betyg. 190 av 1001 recensioner" "
6 - Okej i betyg. 71 av 1001 recensioner" "
4 - Dåligt i betyg. 39 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 46 av 1001 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

8,4/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

4/10 Dåligt

Sara

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Världens service & kommunikation
En av de värsta jag varit på. Fantastiskt dålig service och kommunikation från er på hotels.com & hotellet. Hade köpt free breakfast för 4pers men det stämde inte någonstans. Otrevlig personal och att lägga så mycket tid på att reda ut en frukost va inte kul alls...
Bodde här 2 nätter i oktober 2018

6/10 Okej

SHEILA

Bodde här 3 nätter i maj 2024
Svar från Hotel Management 28 maj 2024
Dear Sheila, Your feedback is crucial to us, and we are sorry we didn't meet your expectations this time. We're committed to providing outstanding hospitality in every aspect of our guest’s stay, and we hope you'll grant us another chance to show you the visit you deserve. Warm Regards, Hotel Management

10/10 Fantastiskt

Paola

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very peaceful, suit corner very beautiful
Bodde här 1 natt i maj 2024

8/10 Bra

Amber

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Parking is expensive and the valet area is confusing. I know this is being picky, but I hate when there is other people's hair in the bathroom. It feels like they did a half ass job of cleaning from the last guest. The hotel is in a great location.
Bodde här 1 natt i mars 2024
Svar från Hotel Management 13 maj 2024
Dear Amber, Thank you for taking the time to share your feedback. We are pleased to know that you appreciate our great location. However, we apologize for any confusion regarding parking and the valet area. Your feedback about cleanliness is also concerning, and we assure you that this does not reflect our standards. We will address this issue with our housekeeping team to ensure a thorough cleaning process for all our guests. We appreciate your input as it helps us improve our services. Thank you for choosing us. We hope to have the opportunity to better serve you in the future. Warm Regards, Hotel Management

8/10 Bra

Martha

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I like to be in cities, but Phoenix is not a city on weekends.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Trevor

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Amber

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Courteous and helpful staff helped me with a much-needed early check in
Bodde här 1 natt i april 2024
Svar från Hotel Management 16 apr. 2024
Dear Amber, We are delighted to know that our staff provided you with a positive experience by accommodating your request for an early check-in. Providing excellent service is our priority, and we appreciate your kind feedback. Thank you for choosing to stay with us at The Westin Phoenix Downtown. We value your patronage, and we look forward to welcoming you back on your next visit. Warm Regards,Hotel Management

10/10 Fantastiskt

Katelyn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Craig, Plano

Bodde här 1 natt i mars 2024
Svar från Hotel Management 20 apr. 2024
Dear Craig,Thank you for your recent stay with us. We are delighted to learn that your visit exceeded your expectations. We look forward to your next visit so we can provide you with the flawless stay you should always expect from us. Warm Regards,Hotel Management

6/10 Okej

KELLY

Gillade: Renlighet och personal och service
Bodde här 3 nätter i mars 2024
Svar från Hotel Management 26 mars 2024
Dear Kelly,Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Warm Regards,Hotel Management

10/10 Fantastiskt

Junior

Gillade: Renlighet, personal och service och boendets skick och faciliteter
My favorite place to stay in downtown phoenix!
Bodde här 1 natt i mars 2024
Svar från Hotel Management 22 mars 2024
Dear Junior,Thank you for sharing your review. We are delighted that our hotel is your favorite place to stay in downtown Phoenix! Your satisfaction is our top priority, and we are thrilled to know that you enjoyed your visit. Thank you for your loyalty and for choosing to stay with us. We look forward to welcoming you back to The Westin Phoenix Downtown for many more enjoyable stays in the future.Warm Regards,Hotel Management

10/10 Fantastiskt

Shannon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All the staff seemed, tired and exhausted.
Bodde här 2 nätter i mars 2024
Svar från Hotel Management 4 mars 2024
Dear Shannon,Thank you for being our guest. We appreciate your positive rating of your overall stay with us. However, we apologize if the service you received did not meet your expectations. Your observation is important, and we will internally address any concerns related to our team's performance to ensure that our staff can consistently deliver the excellent service our guests deserve. Thank you again for choosing us. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm Regards,Hotel Management

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Eric

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and well maintained. Staff was extremely courteous and very helpful! The Central Valley location made it quick and easy to get to any attraction in the metro area.
Bodde här 4 nätter i februari 2024

10/10 Fantastiskt

Gonzalo

great
Bodde här 1 natt i februari 2024
Svar från Hotel Management 14 feb. 2024
Dear Gonzalo,Thank you for the generous rating of The Westin Phoenix Downtown. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the area.Warm Regards,Hotel Management

2/10 Väldigt dåligt

Jodi

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Aaron

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel has beautiful rooms, all new and well appointed with super comfortable king beds! Would stay here again.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Tim

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Joanne

Gillade: Bekvämligheter
Everything was wonderful from accomodations to. Style to food was exceptional.
Bodde här 5 nätter i januari 2024

2/10 Väldigt dåligt

Justin

Bodde här 1 natt i januari 2024
Svar från Hotel Management 3 feb. 2024
Dear Justin,Thank you for your recent stay with us. We are disappointed to learn that your recent stay did not live up to your expectations. Everything we do is directed at curating a seamless, enriching, and elevated stay for every guest, and we apologize that this was not your experience. It would be an honor to welcome you back so we can regain your trust and show you our devotion to superior hospitality.Warm Regards,Hotel Management

8/10 Bra

Darla

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The only thing I did not like was the water was not hot enough for the shower.
Bodde här 6 nätter i december 2023
Svar från Hotel Management 31 jan. 2024
Dear Darla, Thank you for staying with us. While we are glad your overall stay was a pleasant one, we are sorry to hear about the water temperature issue during your stay. We understand how important a refreshing shower is, and we apologize for the frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a comfortable experience for all future guests. We appreciate your patience and look forward to making your next stay a seamless one. Warm Regards,Hotel Management

10/10 Fantastiskt

Ieisha

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
One of the cleanest properties I have been at lately. Very quiet stayed in a corner suite beautiful sunset view.
Bodde här 1 natt i december 2023
Svar från Hotel Management 23 dec. 2023
Dear Leisha, Thank you for being our guest at The Westin Phoenix Downtown, and for your excellent review. We are thrilled to read you had a great stay, and that our spotless and rejuvenating property with stunning views enhanced your visit. It was our pleasure accommodating you, and we look forward to welcoming you back for another enriching experience.Warm Regards,Hotel Management

10/10 Fantastiskt

David, Surprise

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay for an overnighter!
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Scott

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay downtown
Our room was spacious, clean, and luxurious. We were surprised at the large size of the room and bathroom. Also plenty of closet space, which is rare for a hotel. We loved the restaurant and bar. Food and service were good. All of the hotel employees we had contact with were friendly and helpful.
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

amy

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff is friendly and helpful, the room is spacious, and the bed is comfortable. They conveniently store our luggage after checkout, allowing us to focus on our day's work without lugging it around. The breakfast at the clubhouse is both adequate and tasty, with a variety every morning. My only suggestion is to offer hot beverages throughout the day at the clubhouse. Overall, it was a great experience, and I would definitely choose to stay at Westin again.
Bodde här 5 nätter i december 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Demi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was beautiful inside. There were minor things that I saw that made me feel unsure lol there was a orange or cherry pit in my sink when I was checking it out, and some stains on the wall that made me question it. Other than that. The room was beautiful and the staff was extremely friendly,
Bodde här 1 natt i december 2023
Svar från GENERAL MANAGER 6 dec. 2023
Dear Demi, Thank you for your review of The Westin Phoenix Downtown. We are pleased that you enjoyed your overall stay; however, we are sorry you had some service issues in your guestroom. We aim to exceed your expectations and go above and beyond for our guests, so we regret that this was not your experience. We have shared your comments with our associates, and taken proper action to ensure we do not repeat these concerns in the future. Again, we apologize, and we hope you will consider us whenever you return to the area in the future.Warm Regards,Hotel Management

10/10 Fantastiskt

Deanne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Second time we stayed and enjoyed everything about this hotel.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Kirsten

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really appreciated the food and beverage voucher!
Bodde här 3 nätter i november 2023
Svar från Hotel Management 29 nov. 2023
Dear Kirsten, Thank you for your excellent rating of The Westin Phoenix Downtown. We welcome our guests with spacious accommodations, excellent amenities, and a beautiful location, and we are thrilled you enjoyed your stay. It was our pleasure hosting you, and we look forward to welcoming you back soon.Warm Regards,Hotel Management

10/10 Fantastiskt

MELISSA

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Hotel Management 15 dec. 2023
Dear Melissa, Thank you for taking the time to share about your stay at The Westin Phoenix Downtown. We appreciate your generous rating, and we are pleased we could be a part of enhancing your time here in Phoenix. We hope we will be your home whenever you are in the area.Warm Regards,Hotel Management

10/10 Fantastiskt

Janet

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There were not a lot of attractions in the immediate area, but our accommodations at the Westin were very nice!
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Hotel Management 13 nov. 2023
Dear Guest, Thank you for choosing The Westin Phoenix Downtown for your stay. We are pleased that we could provide you with an enriching stay. We appreciate your excellent rating, and we hope you will choose us every time your travels bring you to our area.Warm Regards, Hotel Management

8/10 Bra

Shandell

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Quinterria

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyable and very accommodating
Bodde här 3 nätter i oktober 2023
Svar från Hotel Management 1 nov. 2023
Dera Quinterria, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Phoenix Downtown. We appreciate your generous compliments, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and we are grateful to you for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Warm Regards,Hotel Management

10/10 Fantastiskt

Mindy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Couples Getaway Weekend
Great Weekend Getaway for my Husband and I! Our suite we upgraded too was so beautiful and spacious! LOVED the Bathtub with the amazing city views. Jacey & Dakota was fun for HH.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Ryan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location, fantastic room
Check-in was a breeze and the room was amazing. Dinner and drinks at Jacy and Dakota’s was nice. The only detractor was the lack of sound insulation in the morning. I heard showers running, suitcases trundling along, and housekeeping carts.
Bodde här 1 natt i oktober 2023
Svar från Hotel Management 21 okt. 2023
Dear Ryan, On behalf of our associates, thank you for the nice review. We are thrilled you could take advantage of our optimal location in the heart of downtown Phoenix as well as our unique outdoor dining experience at Jacy & Dakota’s. However, we regret the inconvenience caused due to the noise, and we appreciate your patience and understanding. We enjoyed hosting you at The Westin Phoenix Downtown and hope we will continue to be your hotel of choice when your plans bring you back to Phoenix.Warm Regards, Hotel Management

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great, upgraded hotel dining and rooms. Pleasant staff and a good central location in downtown Phoenix.
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

Deborah, Dinuba

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was professional, respectful and did everything they could to accommodate us! Thank you!
Bodde här 1 natt i september 2023
Svar från Hotel Management 24 sep. 2023
Dear Deborah, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Phoenix Downtown and that our attentive associates helped to elevate your stay. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Warm Regards,Hotel Management

10/10 Fantastiskt

Casey, Camp Verde

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Samuel

Bodde här 1 natt i september 2023
Svar från GENERAL MANAGER 9 okt. 2023
Dear Samuel, Thank you for your visit to The Westin Phoenix Downtown. We appreciate your generous rating. Our associates are committed to providing intuitive and thoughtful service. It was a pleasure accommodating you, and we look forward to welcoming you back soon.Warm Regards,Hotel Management

10/10 Fantastiskt

Suzette

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was great very helpful in a my needs
Bodde här 1 natt i september 2023

10/10 Fantastiskt

oscar

Bodde här 1 natt i september 2023
Svar från Hotel Management 3 okt. 2023
Dear Oscar, Thank you for the perfect rating. We are glad you had a wonderful time at The Westin Phoenix Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warm Regards,Hotel Management

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet och boendets skick och faciliteter
Underwhelming and disappointing
Clothes were left in the room, so not sure it was actually cleaned. The tv stopped working and the hotel blamed the storm but their tvs were working downstairs. The toilet completely backed up and it took calls and over 30 min for someone to come fix it. There is construction all around the hotel right now and the pool is literally a home and no jacuzzi.
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Junior

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 1 natt i september 2023
Svar från Hotel Management 10 sep. 2023
Dear Valued Guest, Thank you for choosing The Westin Phoenix Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm Regards,Hotel Management

10/10 Fantastiskt

Eric

Bodde här 4 nätter i augusti 2023

8/10 Bra

Erik

Bodde här 3 nätter i augusti 2023
Svar från Hotel Management 4 okt. 2023
Dear Erik, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at The Westin Phoenix Downtown look forward to your next visit.Warm Regards,Hotel Management

10/10 Fantastiskt

Deborah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 2 nätter i augusti 2023
Svar från Hotel Management 15 aug. 2023
Dear Deborah, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Phoenix Downtown. We appreciate your generous rating and are pleased you enjoyed your stay. It was a pleasure accommodating you, and we look forward to welcoming you back soon.Warm Regards,Hotel Management

10/10 Fantastiskt

George, Oro Valley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023
Svar från Hotel Management 24 aug. 2023
Dear George, Thank you for the perfect rating. We are glad you had a wonderful time at The Westin Phoenix Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warm Regards,Hotel Management

10/10 Fantastiskt

Hector

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Hotel Management 21 aug. 2023
Dear Hector, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Phoenix Downtown. We appreciate your generous rating and are pleased you enjoyed your stay. It was a pleasure accommodating you, and we look forward to welcoming you back soon.Warm Regards,Hotel Management

4/10 Dåligt

robert

Bodde här 1 natt i juli 2023
Svar från Hotel Management 30 aug. 2023
Dear Robert, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Warm Regards,Hotel Management