Dear Melanie, Thank you for being our guest. It is nice that you had a pleasant time here. However, we are sorry for the inconvenience caused by the problems that you encountered. Our team is reviewing the areas and will take immediate action. Further, we are disappointed to know about the extra charges on your card. Please allow us to review these. Meanwhile, you can reach out to the hotel for further assistance. Our team will be happy to help you. Thank you again for staying with us; we appreciate your business!Sincerely,Hotel Management

Dear Tim, All of us at Extended Stay America are thrilled to know you loved your time and enjoyed the location. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Lauren, Thank you for being our guest. Our prime motive is to provide a pleasant and comfortable hotel experience to all the guests who enter our door, and we are happy you had one. It is nice to know you were happy with the spacious, non-carpeted floor in the room and the comfortable bed. However, we regret the disappointment with the cleanliness of the shower head. Your remarks will be passed on to the relevant team for further action. Please stay with us another time for an enjoyable experience.Sincerely,Hotel Management

Dear Bill, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Apart from this experience, we hope your stay was comfortable. Please return, and we make your next visit with us outstanding.Sincerely,Hotel Management

Dear Prasad, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area so we can ensure your next stay is the outstanding one you deserve.Sincerely,Hotel Management

Dear Carrie, Thank you for reviewing your time with us. It is nice you had a pleasant time and appreciated the easy and fast check-in process. Our aim is to give a flawless and excellent hotel experience to all the guests entering our door. However, please accept our apologies for your disappointment with the cleanliness of your suite, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Your feedback regarding the limited grab-and-go breakfast options and the prolonged issue with our pool deeply concerns us. Providing exceptional service and amenities is our top priority, and it's disheartening to learn that we fell short of meeting your expectations in these areas. Please know that we take your feedback seriously, and we are actively working to address these concerns to ensure a more satisfying experience for our guests moving forward.We understand the importance of delivering value to our guests, and we are committed to providing affordable accommodation options without compromising on quality. While we strive to offer competitive rates, we recognize that the condition of our facilities and the variety of amenities play a crucial role in enhancing the overall guest experience.Your feedback serves as an invaluable tool for us to identify areas for improvement, and we genuinely appreciate you taking the time to share your thoughts with us. We are continually evaluating and enhancing our offerings to better serve our guests, and your input will undoubtedly contribute to these efforts. Thank you for choosing to stay with us, Corey. We sincerely apologize for any inconvenience you experienced and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

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Dear Ericca, Thank you for sharing your experience with us. We are glad to hear that you found our staff wonderful. However, we apologize for any inconvenience caused by the smoke odor, as we strictly prohibit smoking on our property. Rest assured, we will address this accordingly. We regret that the bed did not meet your expectations and understand the importance of comfort for a restful stay. Your feedback is valuable; we will use it to improve our services. We hope to serve you better in the future.Sincerely,Hotel Management

Dear Sydney, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offer. Please revisit us for another enjoyable experience.Sincerely,Hotel Management

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Dear Costas, We are pleased that everything went well for you during your visit to our city. Thank you for choosing Extended Stay America, and we look forward to your next stay. Sincerely,Hotel Management

Thank you for Taking the time to write a review.

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Dear Jehan, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness and condition of your room needing to meet your expectations. We will share your comments with the concerned individuals regarding further upgrades, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you. We hope you'll give us another chance and return to stay with us again! Sincerely,Hotel Management

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Dear Danielle, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please return and stay with us for a better experience on your next trip. Have a great day.Sincerely,Hotel Management

Dear Kevin, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Lorna, We appreciate your remarks about your recent stay at our hotel and are glad you found our accommodations well-maintained. We strive to ensure that our guests leave completely satisfied, so we are sorry that we did not meet your expectations with some of the amenities. While we are not a full-service hotel, we pride ourselves on offering clean and well-appointed accommodations for our guests’ comfort. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable. Thank you for your comments. We hope you will choose us again whenever you visit the city.Sincerely,Hotel Management

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Dear Steven, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

We do apologize for your inconvenience.

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Dear Pooja, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and places where we can improve. It is nice that you had a satisfactory stay and were pleased with your clean room. However, we are sorry for the disappointment of not finding the kitchenware in your room. To ensure cleanliness, we keep our dishware at the front desk, and our team informs you of this during check-in. We regret if you were not told this. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Thank you for taken the time to write a review.

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Dear Sharad, Thank you for being our guest. Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Our front desk is always helpful and ready to meet your needs, so never hesitate to connect with them. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Thank you for taking the time to write a review. we will take your comments into consideration when training our team.

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Dear RAVI KUMAR, Thank you for your review. We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the closure of the pool and the lack of updates on our website. Your comments have been noted, and we will ensure that our website is updated promptly to reflect any changes in amenities. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Sincerely,Hotel Management

Dear Kimberly, We acknowledge that the presence of a pool was a key factor in your decision to stay with us. We sincerely apologize for the inconvenience and frustration caused by the pool being out of order. It is never our intention to mislead, and we extend our sincere apologies for any miscommunication and frustration resulting from this situation. Our goal is to provide an exceptional experience to each of our guests, and we will share your feedback with our team. We hope to give you a better experience during your next visit.Sincerely,Hotel Management

Dear Leydy, We regret that we fell short of meeting your expectations and sincerely apologize for any inconvenience during your stay. Rest assured, we are actively addressing these issues to enhance the experience for our future guests. We hope you will allow us to showcase the exemplary service we are known for.Sincerely,Hotel Management

Dear Bernice, We apologize for any inconvenience regarding the swimming pool closure. Your feedback is valuable, and we will work to ensure better communication about amenities. We understand your disappointment and assure you we will take measures to prevent this from happening again. Despite this, we are glad you chose Extended Stay America, and we hope you enjoyed your stay overall. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Joan, Thank you for taking the time to post your review. We apologize for the inconvenience caused by the elevator and pool issues during your stay. Ensuring a seamless experience for our guests is our priority, and we regret any disappointment experienced by your family. We're actively addressing the elevator maintenance and communication regarding the pool closure to prevent similar occurrences in the future. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to make it up to you and provide a more enjoyable stay in the future.Sincerely,Hotel Management

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Dear Destiny, Thank you for being our guest and posting a review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management