Dear Courtney, As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail. We appreciate you staying with us and hope to serve you on a future visit better. Sincerely, Joseph Goetz, GM

Dear liz, We sincerely regret your experience. I have taken note and wish to thank you for all your valuable comments regarding the freshness of your bathroom and the linens on your bed. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us. Sincerely, Joseph Goetz, AGM

Dear Guoqing, Welcome back! I'm happy to hear you enjoyed your stay with us. It is great that you found our staff to be helpful. Please visit again when you are in the area next time. Best, Joseph Goetz, AGM

Dear lynn, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the front desk staff. Thank you for your time in reviewing our hotel. Best, Joseph Goetz, GM

Dear Charles, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated a relaxing shower while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Joseph Goetz, AGM

Dear James, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Joseph Goetz, GM

Dear Scott, While it was not perfect, I am happy to see that your stay was pleasant. Thank you so much for your valuable feedback and for choosing our Hampton Inn & Suites. We hope to welcome you back for a better experience in the future. Best, Joseph Goetz, AGM

Dear Edward, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Joseph Goetz, GM

Dear Robert, It sounds like our Hampton Inn "checked all the boxes" for a five-star stay. Thank you for being our valued guest and sharing this kind feedback. I appreciate your business and look forward to welcoming you back soon. Best, Joseph Goetz, AGM

Dear Jazmine, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed yourself at Hampton Inn & Suites Pittsburgh Airport South–Settlers Ridge. We strive to provide a great experience and appreciate your kind words. Best, Joseph Goetz, AGM

Dear Wanda, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip. Best, Joseph Goetz, AGM

Dear Amanda, Thank you for choosing us for your family. I'm glad that our location and amenities were a good fit. We value your patronage and hope to see you again. Best, Joseph Goetz, GM

Dear Melissa, The Hampton Inn brand is known for cleanliness and consistently great hotel experiences at fair prices. Thank you for giving us your business and letting us know how much you enjoy the property. We enjoyed hosting you and look forward to your return! Best, Joseph Goetz, AGM

Dear Stephanie, Thank you for reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Best, Joseph Goetz, AGM

Dear Dorothy, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive rating. We hope to see you back anytime you return to the area. Best, Joseph Goetz, AGM

Dear Emmett, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Joseph Goetz, AGM

Dear Victor, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and your comments are appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Joseph Goetz, AGM

Dear Christopher, We can't thank you enough for your patronage and for sharing this excellent review. Hosting you was our pleasure, and I am so glad to hear your stay was great. Please see us again anytime you need an overnight stay in Pittsburgh. Best, Joseph Goetz, AGM

Dear David, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed yourself here. We strive to provide a great experience and appreciate your kind words. Best, Joseph Goetz, AGM

Dear Christine, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your opinion regarding the carpets and the odor in your room. Thank you for your time in reviewing our hotel. Best, Joseph Goetz, AGM

Dear Christopher, I am sorry to hear that we missed an opportunity to impress you on your recent visit. Thank you for taking the time and caring enough to share your thoughts with us. I can assure you that your comments will be passed along to the entire team and we all hope you will give us another chance to earn your praise in the future. Sincerely, Joseph Goetz, AGM

Dear Wyatt, I'm sorry you were disappointed with your stay and felt the need to give us a low rating. Our goal is always to provide our guests with an exceptional experience, but we understand that we fell short in your case. We appreciate your feedback and hope you will give us another chance to exceed your expectations in the future. Thank you for choosing to stay with us. Sincerely, Joseph Goetz, AGM

Dear Tracy, We want all our guests to feel comfortable while they stay with us, and we're sorry to hear that you didn't enjoy your time here. We hope that if you visit the area again, we can provide you with a better experience. Thank you for choosing to stay with us. Sincerely, Joseph Goetz, AGM

Dear John, It's lovely to know you enjoyed your stay enough to rate us with five stars. Thank you for your time in sharing a review and we hope to see you again. Best, Joseph Goetz, AGM

Dear Melanie,We appreciate you taking the time to share your experience. I offer my sincere apologies for the fact that you found our associates to be unhelpful and insincere. We always aim to provide genuine hospitality, but it seems that we missed the mark on this occasion. Thank you for your honest feedback, which we will use to improve our services. We hope to see you again soon and provide you with a better experience.Sincerely,Joseph GoetzAssistant General Manager

Dear Linda, Our location is loved by many of our guests, and I am glad it was an excellent fit for your travels as well. We do our best to make sure that our hotel is a direct reflection of the safe, clean area in which we are located. Thank you for your business and your great review. Please come back soon! Best, Joseph Goetz, AGM

Dear Imran, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Joseph Goetz, AGM

Dear Imran, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Joseph Goetz, AGM

Dear Melani,While it is wonderful that we provided you and your pet with a good stay, we regret your frustrations with our pet fee. This fee is used for a deep cleaning upon your departure to restore the room to its original condition and accommodate future guests with allergies. We value your feedback and hope to welcome you again to our lovely hotel.Best,Joseph GoetzAssistant General Manager

Dear Luiz,It’s wonderful to know you enjoyed your stay, and we appreciate you recognizing Phil and the level of service he provided. Thank you for your time in sharing a review, and we hope to see you again.Best,Joseph GoetzAssistant General Manager

Dear Connie, Our staff really is filled with kind, friendly people. Thank you for taking a moment to share this uplifting review and recognize our excellent team. We hope to welcome you back soon. Best, Joseph Goetz Assistant General Manager

Dear Cheri, While your stay was far from perfect, it is a testament to the staff here that it was still worthy of a five-star rating. Thank you for being our guest and sharing this great review. We hope to be your first choice for lodging in the area from now on. Best, Joseph Goetz Assistant General Manager

Dear Yane,Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our rooms clean and our staff friendly. We hope to see you again soon!Best,Joseph GoetzAssistant General Manager

Dear Dale,Thank you for staying with us. We appreciate all your feedback, as it helps us to improve. It was our pleasure to host you, and we hope to do so again.Best,Joseph GoetzAssistant General Manager

Dear Catherine,We are thrilled that we provided you with an excellent stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review.Best,Joseph GoetzAssistant General Manager