Customer service was very nice here but I was very disappointed in the hotel. I’ve stayed at Holiday Inn Express before and this one just did not seem to even be in the same category. From the paper signs in the elevator to the dove dispensers in the bathrooms-nothing against dove, but that’s what I would expect from motel rooms. As a woman, when I travel for work, I need to be able to get ready efficiently in the room and absolutely nothing seemed to be well thought out or accommodating to those needs starting with the most minimal counter space in the bathroom I’ve ever seen. There is no room to even rest the blow dryer on the counter if you need it and have your toiletries/makeup/hair products out while you get ready. The ONE hook in the bathroom was wobbly and ready to come off. The towel racks were not placed out properly for one to grab them conveniently from the sink-maybe it was just my room??? But it seemed like NO logical thought was given for a plethora of guest(s) convenience and it was maddening when you have to get ready outside of your routine and have a time constraint. It was grossly overpriced for this level of frustration and I wouldn’t stay here again. If you’re staying here to just rest your head and then be off in a vehicle all day with no other agenda, then this is a high priced motel option.