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Recensioner av Hyatt Place at The Hollywood Casino / Pittsburgh - South

3 out of 5
Hyatt Place at The Hollywood Casino / Pittsburgh - South
212 Racetrack Road, Washington, PA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 564 av 1000 recensioner" "
8 - Bra i betyg. 253 av 1000 recensioner" "
6 - Okej i betyg. 85 av 1000 recensioner" "
4 - Dåligt i betyg. 55 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 43 av 1000 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,4/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jennifer, Jackson

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff. Would not recommend eating at The Pub in the casino area
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Thurman

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice rooms, easy walk over to casino using covered walkway bridge. On site parking for hotel was nice and close to hotel. No negetive remarks.
Bodde här 1 natt i maj 2024

6/10 Okej

Rhonda

Gillade: Bekvämligheter
I had a few issues with my room. The last item was not resolved until my last day after the 4th time I had reported the same issue. I feel the hotel is getting worn in the rooms. Basic things like carpet used for molding is missing, shower caulking is needed, etc.
Bodde här 1 natt i maj 2024
Svar från Hyatt 25 maj 2024
Thank you for your valuable feedback. We appreciate you staying with us. We apologize for the delay and have reported your unresolved issues on to our Maintenance Department. We hope you will visit us again soon.

10/10 Fantastiskt

Gregory, Marietta

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great access to gaming facility next door. Limited parking in front of the property required parking in the garage next door but the walk bridge made it manageable.
Bodde här 1 natt i maj 2024
Svar från Hyatt 24 maj 2024
Wow, 5/5! We are elated to hear that you loved your stay with us! We are conveniently connected to the Hollywood Casino at the Meadows. Additionally from our parking in the front of the building, we have a dedicated parking deck in the garage behind us that is adequately lit and connected via covered sky bridge to our 4th floor elevator lobby. We hope to see you again very soon.

8/10 Bra

Scott

Affärsresenär
Overall clean and nice but no safe in the room
Bodde här 1 natt i maj 2024
Svar från Hyatt 22 maj 2024
Thank you for your feedback. We apologize that your room was missing a safe. We are pleased to hear that you enjoyed your stay with us and hope you will visit us again soon.

8/10 Bra

Darrell

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Hyatt 19 maj 2024
Thank you for your review.

10/10 Fantastiskt

Ida, Osceola Mills

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean,Quiet rooms. Staff extremely professional and helpful.
Bodde här 2 nätter i maj 2024
Svar från Hyatt 17 maj 2024
We are elated to hear that you enjoyed your stay! Thank you very much for the kind mention of our staff! Please visit us again soon.

10/10 Fantastiskt

Timothy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Hyatt 17 maj 2024
Wow, 5/5! Thank you!

8/10 Bra

Tammy

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Hyatt 17 maj 2024
Thank you for your review.

4/10 Dåligt

jason, Aurora

Reste med sin partner
Gillade: Renlighet och personal och service
Why did we not get the complimentary breakfast with our reservation. Is it Expedia being cheap or Hyatt Place. Next time I will not book with Expedia, but directly thru tje hotel website.
Bodde här 1 natt i maj 2024
Svar från Hyatt 17 maj 2024
Thank you for your review. We hope to see you again soon.

10/10 Fantastiskt

russell

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Hyatt 10 maj 2024
Wow, 5/5! Thank you!

10/10 Fantastiskt

Jennie

Reste med familjen
Super convenient and quiet.
Bodde här 1 natt i maj 2024
Svar från Hyatt 8 maj 2024
Thank you for your rave review! We hope to see you again soon!

10/10 Fantastiskt

Linda

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Tammy, South Yarmouth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Walkable to casino with good dining options.
Bodde här 1 natt i maj 2024
Svar från Hyatt 3 maj 2024
Wow, 5/5! Thank you for your review!

2/10 Väldigt dåligt

Stephanie, Bridgeville

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
When we arrived we were greeted by Sarah who asked if we had any special requests. Since she asked, we mentioned that it would be nice to not be near anyone else. Somewhere quiet. She said "sure!" We fell asleep around midnight but realized the next morning that nearly every room around us was booked and you could hear people in and out of their rooms. The worst part was that the people right next to us kept slamming their bathroom door open and closed. I have no idea who decided to put these types of doors in a hotel, but they are an idiot. They are the kind the slide. I don't know if it was a kid who kept doing it? But it was constant. We mentioned it to the front desk and the woman was very nice about it and said that she knows exactly what we were talking about and said that she even warns guests about the doors and to consider others when opening and closing them. I wouldn't suggest staying here. The hotel rooms are showing their age. Weren't cleaned all that well and this stupid bathroom door design needs to be ripped out and replaced.
Bodde här 1 natt i mars 2023
Svar från Hyatt 3 maj 2024
Thank you for your feedback. We sincerely apologize for the noise disturbance you experienced. We truly hope you will visit us again in the future.

10/10 Fantastiskt

James, Newtown

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Parking was very convenient, comfortable bed, easy walk to casino, good cheesesteak in the restaurant.
Bodde här 1 natt i april 2024
Svar från Hyatt 3 maj 2024
Wow, 5/5! We are elated to hear that you enjoyed your stay! Thank you for the mention of our Parlay Lounge! We hope that you will visit us again very soon!

8/10 Bra

Jeremy

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i april 2024
Svar från Hyatt 3 maj 2024
Thank you for your review.

10/10 Fantastiskt

Kim

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel. Will definitely be staying here again
Bodde här 1 natt i april 2024
Svar från Hyatt 24 apr. 2024
Thank you for your rave review! We look forward to seeing you again soon!

10/10 Fantastiskt

Wayne, Washington

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms were sized nicely and updated. Easy access to casino was a plus. Very comfortable.
Bodde här 1 natt i april 2024
Svar från Hyatt 21 apr. 2024
Thank you for your rave review! We look forward to your next visit!

10/10 Fantastiskt

Maryann

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay for a shopping/casino stay
Bodde här 1 natt i april 2024
Svar från Hyatt 18 apr. 2024
Thank you for your rave review!

10/10 Fantastiskt

Nichole

Reste med sin partner
Always a great place to stay
Bodde här 1 natt i februari 2024
Svar från Hyatt 17 apr. 2024
We are elated to hear that you love staying with us and we hope to see you again very soon!

10/10 Fantastiskt

Hannah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hyatt 17 apr. 2024
Wow, 5/5! Thank you!

6/10 Okej

Travis

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great other than the shower it’s self. The water pressure was weak and I had the heat maxed out and it was still cold. Very un enjoyable
Bodde här 1 natt i april 2024
Svar från Hyatt 11 apr. 2024
We are pleased to hear that you enjoyed your stay and sincerely apologize that you experienced problems with your shower. We have let our maintenance team know so we can correct these issues. We hope to see you again soon. Thank you for your feedback.

10/10 Fantastiskt

Glen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is a gem.The restaurant in the lobby has a hidden secret....one of the best sushi restaurants anywhere. The chef was trained in New York City and I could go on and on. The hotel is attached to a great casino, and the accommodations are modern and spotless
Bodde här 1 natt i april 2024
Svar från Hyatt 11 apr. 2024
Thank you for your rave review! We love that you love our Parlay Lounge! We cannot wait to tell Chef John all of the wonderful things that you said! We are most pleased to hear that you enjoy our accommodations and the convenience of our prime location. Be sure to visit us again very soon!

10/10 Fantastiskt

Scott

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
We love that there is a walkway to the casino and the bowling alley.
Bodde här 2 nätter i mars 2024
Svar från Hyatt 11 apr. 2024
We love that you love us! Be sure to visit us again soon!

10/10 Fantastiskt

James

Bodde här 1 natt i april 2024
Svar från Hyatt 11 apr. 2024
Wow, 5/5! Thank you!

6/10 Okej

Micheal

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
TV did not work and staff did not attempt to fix it for me.
Bodde här 1 natt i april 2024
Svar från Hyatt 6 apr. 2024
We are so sorry to hear this. We hope you will visit us again soon. Thank you for your feedback.

10/10 Fantastiskt

Matthew

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice stay
Bodde här 1 natt i april 2024
Svar från Hyatt 6 apr. 2024
We are elated to hear that you enjoyed your stay! Thank you!

10/10 Fantastiskt

Jim

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was within easy walking distance of the Casino and Racetrack. There were plenty of restaurants in the area. The facilities were very good and the breakfast was convenient. Our room was clean and comfortable and at a decent price. All in all we felt safe and comfortable here and will likely return again.
Bodde här 1 natt i mars 2024
Svar från Hyatt 3 apr. 2024
Thank you for your rave review! We are elated to hear that you enjoyed our clean and spacious accommodations as well as the convenience of our prime location! We hope to see you again very soon!

10/10 Fantastiskt

Jeremiah L

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Hyatt 3 apr. 2024
Wow, 5/5! Thank you!

4/10 Dåligt

Katherine

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
There were many things broken in our room that made it dangerous to navigate the room and eventually when we realized the shower was also broken we had to leave at 5am.
Bodde här 1 natt i mars 2024
Svar från Hyatt 23 mars 2024
We are so sorry to hear of your negative experience. We only hope we could have corrected these issues so you didn't have to leave. Please contact our hotel directly and ask to speak with management to discuss further. Thank you.

8/10 Bra

Theodore

Gillade: Renlighet och boendets skick och faciliteter
Breakfast needs a better setup.
Bodde här 1 natt i mars 2024
Svar från Hyatt 21 mars 2024
We appreciate your feedback and hope to see you again soon.

4/10 Dåligt

Lorraine, Knoxville

Reste med familjen
Gillade inte: Bekvämligheter
The Guest Service Staff in evening was not pleasant nor helpful. I think when you arrive back to the hotel Welcome in should be shared with each guest. THERE WAS NO PARKING and I was told go park at the casino. I said oh really and walk back in the dark with my child. Frustrating
Bodde här 3 nätter i mars 2024
Svar från Hyatt 20 mars 2024
Thank you for your valuable feedback. We apologize for any confusion and miscommunication. Additionally from our parking in the front of the building, we have a dedicated parking deck in the garage behind us that is adequately lit and connected via covered sky bridge to our 4th floor elevator lobby. We hope that you will visit us again.

8/10 Bra

Roberta

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Hyatt 17 mars 2024
Thank you for your review.

6/10 Okej

Garrett

Affärsresenär
great
Bodde här 4 nätter i mars 2024
Svar från Hyatt 20 mars 2024
Thank you for you review.

2/10 Väldigt dåligt

harinder

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
While in the shower, body wash was EMPTY. Mattress/Bed is worn out and broken in on one side. Did Not clean our room. On day of checking out, cleaning staff knocked once and walked in our room, instead of checking with front desk to see if we checked out This is Not Hyatt standards. Asked manger to call me, was told , she won’t be in for three days. Would like refund for my stay.
Bodde här 2 nätter i mars 2024
Svar från Hyatt 14 mars 2024
We sincerely apologize that your stay was not up to Hyatt standard. We are more than happy to help. Please contact us directly and ask to speak to our Front Office Manager.

6/10 Okej

Shirley

Reste med sin partner
Just average . No tv . Didn’t have the room ready we booked . Very basic . Food options not good ! Use to have a great breakfast . Not so much now.
Bodde här 1 natt i mars 2024
Svar från Hyatt 14 mars 2024
We are sorry to hear of your negative breakfast experience. We hope that you will visit us again soon so you can see the improvements that we are making.

10/10 Fantastiskt

Anna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Hyatt 14 mars 2024
Wow, 5/5! Thank you!

6/10 Okej

Kultar

Gillade: Renlighet
Bodde här 1 natt i mars 2024
Svar från Hyatt 9 mars 2024
Thank you for your review.

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay and very convenient
Bodde här 1 natt i mars 2024
Svar från Hyatt 6 mars 2024
Thank you for your feedback!

6/10 Okej

Anna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Hyatt 28 feb. 2024
Thank you for your review.

8/10 Bra

Jean

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
it was pretty good but we didnt stay long in room. we basically gambled night away. so cant really tell u much about hotel or the room, shower bed comfortably. Just the fact we had a place to sleep if needed. thing we didn't like was the distance to hotel to the casino and that cold long walk
Bodde här 1 natt i februari 2024
Svar från Hyatt 25 feb. 2024
Thank you for your feedback. We are happy to hear that you had a good time! We hope to see you again the next time you visit us.

8/10 Bra

Amy

Reste i grupp, Affärsresenär
Gillade: Bekvämligheter och boendets skick och faciliteter
Front desk not very helpful very rude like she hated her job. She was sitting playing on her phone and took long to even notice we were there to check in. I booked 4 rooms and 3 rooms were priced correctly and one was 100 more with no explanation other than not sure
Bodde här 2 nätter i februari 2024
Svar från Hyatt 21 feb. 2024
We are so sorry to hear of this. Please contact hotel management directly to discuss further. Thank you for your feedback.

10/10 Fantastiskt

sunny

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från Hyatt 21 feb. 2024
Wow, 10/10! Thank you!

8/10 Bra

Monica

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice but needs more accommodations
Our stay was nice. The beds were extremely comfortable and I slept very well! The room was spacious and beautiful. As someone who needed a room with special accommodations, I was disappointed that there was a bathtub with no bath chair or accommodations. Also, there was only one translucent blind with no curtains which let allowed all of the outside light in. Would I stay again yes, but I will bring an eyemask for sleeping
Bodde här 1 natt i februari 2024
Svar från Hyatt 21 feb. 2024
Thank you so much for your feedback; we are pleased to hear that you enjoyed your stay here with us! Our window treatments come equipped with a sheer and a blackout shade that both run on a chain/pulley system. Also, all of our King rooms have a step-in shower if that would make it easier. We hope to see you again very soon.

8/10 Bra

Josh

Gillade: Renlighet, personal och service och bekvämligheter
It was aight
Bodde här 1 natt i februari 2024
Svar från Hyatt 14 feb. 2024
Thank you for your feedback.

10/10 Fantastiskt

Bernard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Hyatt 14 feb. 2024
Wow, 10/10! Thank you for your feedback!

10/10 Fantastiskt

tina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Hyatt 11 feb. 2024
Wow, 10/10, Thank you!!

8/10 Bra

Shannon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property is none and staff friendly enough.
Bodde här 1 natt i februari 2024
Svar från Hyatt 11 feb. 2024
Thank you for your feedback.

10/10 Fantastiskt

don

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent to casino long walk but inside to get to security from hotel to casino very good also like hotel connected to casino and affordable to stay
Bodde här 1 natt i januari 2024
Svar från Hyatt 4 feb. 2024
Thank you so very much for your review! We love to hear that you appreciated the convenience of our accommodations. Please visit us again soon!