6 restaurants, international cuisine

Recensioner av Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4 out of 5
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Constituyentes Number 1, Playa del Carmen, QROO

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 1382 av 2415 recensioner" "
8 - Bra i betyg. 590 av 2415 recensioner" "
6 - Okej i betyg. 247 av 2415 recensioner" "
4 - Dåligt i betyg. 94 av 2415 recensioner" "
2 - Väldigt dåligt i betyg. 102 av 2415 recensioner" "

9,2/10

Renlighet

9,2/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jan

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Trevlig och glad personal.
Bodde här 2 nätter i november 2023
Svar från Lucía Delfín - Manager's Assistant 23 nov. 2023
Dear Guest Jan. On behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for sharing your experience. We are really happy to know that you enjoy your stay and that our personnel made the difference to make a dreamy moment for you. We hope to receive you again.

4/10 Dåligt

Alexander

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Overpriced
There was nothing wrong with our stay, the hotel just didn’t live up to our expectations. The service was sometimes good sometime non-existing. Sometime the food came quick sometimes it took forever. The food was okay but not great. There was a big gap between the door to the guest room and the floor so you heard everything that went on outside. It also was not possible to get snacks or house wine to the room only proper food and bottles you had to pay for which I thought was very weird. The room was really nice tough and the pool area as well. They don’t really have beach as it looks in the pictures so don’t think you will have both pool and beach.
Bodde här 6 nätter i december 2021
Svar från Jonathan Sanchez 16 jan. 2022
Dear Alexander, Thank you very much for having chosen our hotel for your vacations. We also appreciate the feedback which will be taken into consideration and pass along to the entire team. We are truly sorry that the hotel did not meet your expectations. Best regards, Jonathan Sanchez Front Desk Manager

6/10 Okej

Malin

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i december 2021
Svar från Jocelyn Ramirez 6 jan. 2022
Dear Malin, Thank you so much for giving us the opportunity to host and share such a amazing review. We are glad to read that overall you enjoyed our services and facilities. We hope to have the opportunity to welcome you back in the future. Best Regards, Jocelyn R, Social Media Coordiantor

10/10 Fantastiskt

Maricela

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone is very nice. The property is clean and the food is good.
Bodde här 7 nätter i maj 2024

4/10 Dåligt

MAYRA J

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
This trip was supposed to be special for our 30 th anniversary. I wanted to cry when we finally got there. This resort had NO beach. The little there is has seaweed that smells like raw sewage.covering it from gates to ocean. The mixed drinks barely have a splash of alcohol. I watched as they made drinks for about 20 min. Everybody wants you to spend money. I booked FULL OCEAN VIEW and they said will if you lean off the balcony and look to the right you can see it. Soo $200 upgrade. Waiters ignore you unless you tip. I asked if there was sister hotel we could spend the day at the beach and they just tried to sell me $300 excursions. I bought pictures from an onsite photographer for over $100 from a romantic dinner I booked and have not received the email with the pictures. The roof top dinner was a joke at another $200.00 I do not recommend this super smelly money pit. I really tried to make it special with upgrades and dinner but we were very disappointed.
Bodde här 5 nätter i maj 2024

2/10 Väldigt dåligt

Jackeline

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Some staff is in really bad mode, pool very dirty, it’s an all inclusive resort and all the time the staff said don’t have that product. I don’t recommend this resort
Bodde här 5 nätter i maj 2024

4/10 Dåligt

Daniel

Reste med sin partner
I purchased a junior suite and the picture showed a view of the ocean I get there and the room is a suite but facing a block wall with no view and they say if I want ocean view I have to pay an extra 280$ and then every excursion activity you can purchase once you get there they try to get you to pay extra money for the same thing you already bought saying they could upgrade it but it’s not they just try to get extra money out of all the time for nothing and the pool gave me a rash all over and they tried to say it was a heat rash
Bodde här 7 nätter i maj 2024
Svar från Lucía Delfín - Manager's Assistant 14 maj 2024
Dear Guest Daniel,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your reservation were incorrect. Please rest assured that we verify the pictures that are shown to prevent any future occurrences. Here at Wyndham Alltra, we continuously strive to show our reality.On the other side, many thanks for the information regarding the concession, we will address the problem to them.Finally, we hope that you are feeling better of your rash; every body is different and we didn't have any other report. Please let me apologize if you felt not listened.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Fantastiskt

Juan David Jaramillo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
5 star service
Bodde här 4 nätter i maj 2024
Svar från Lucía Delfín - Manager's Assistant 14 maj 2024
Dear Guest Jaramillo,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our service amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

6/10 Okej

Donald

Reste i grupp
Gillade: Boendets skick och faciliteter
Staff was not as nice as it has been and charged more for the upgrade in room
Bodde här 7 nätter i maj 2024
Svar från Miguel Ángel Morales Rios MOD 14 maj 2024
Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the staff was not as nice as it has beenPlease be assured that we are taking the necessary steps to rectify any issues that have caused you concern and to prevent future occurrencesYou can be sure that here at Wyndham Alltra, we continuously strive to meet our guests' needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Do not hesitate to contact me if this happens to ensure you a perfect stay.

10/10 Fantastiskt

Julian

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff!!!
Bodde här 7 nätter i maj 2024
Svar från Miguel Ángel Morales Rios MOD 12 maj 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

6/10 Okej

Whitley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Jaqueline Sosa Manager on Duty 13 maj 2024
Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are pleased to see that overall, you had a positive experience.If there are any areas where we fell short of your expectations and you feel we can improve, please don't hesitate to share your thoughts with us. Your feedback is invaluable as we strive to continuously enhance our guest experience.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Fantastiskt

Patricia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have been to the resort several time and planning on returning.
Bodde här 7 nätter i maj 2024
Svar från Jaqueline Sosa Manager on Duty 12 maj 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Alfonso

Bodde här 1 natt i maj 2024
Svar från Miguel Morales Gerente en Turno 11 maj 2024
En nombre del personal y la administración de nuestro resort, nos gustaría agradecerle por tomarse el tiempo para publicar una reseña de su experiencia con nosotros. Fue un placer ser su anfitrión durante su reciente escapada Tenga la seguridad de que hemos compartido sus amables comentarios con nuestro equipo como motivación para mantenernos al día con nuestro compromiso de ofrecer experiencias verdaderamente notables a nuestros huéspedes.Esperamos darle la bienvenida nuevamente en Wyndham Alltra Playa del Carmen, su casa lejos de casa

10/10 Fantastiskt

Eddie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super
Bodde här 3 nätter i maj 2024
Svar från Lucía Delfín - Manager's Assistant 9 maj 2024
Dear Guest EddieMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.

10/10 Fantastiskt

Jorge

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place
Bodde här 1 natt i maj 2024
Svar från Lucía Delfín - Manager's Assistant 9 maj 2024
Dear Guest JorgeMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our facilities. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards

10/10 Fantastiskt

Vincent

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The food is great and the friendly staff
Bodde här 7 nätter i maj 2024
Svar från Lucía Delfín - Manager's Assistant 9 maj 2024
Dear Guest VincentMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our food and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards

6/10 Okej

Angel

Reste med sin partner
Gillade: Renlighet och personal och service
Food was overcooked, very bland the buffet was left out for too long. All breads and foods were stale. The sound of the town was very intrusive on the peace and serenity. When they mention a partial view of the ocean they mean a tiny glimpse from the corner of your balcony. The drinks tasted horrible, almost like plastic. There's no security in the front of the hotel, anybody from town can just walk right into the hotel.
Bodde här 4 nätter i maj 2024
Svar från Lucía Delfín - Manager's Assistant 9 maj 2024
Dear Guest AngelThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations. Your feedback is very important to us, and I am saddened to hear that you did not enjoy our food and drinks and that your room was not to your likely . Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. At the same time, we are already working to improve our guests' rest.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Fantastiskt

Katherine

Reste i grupp
Gillade: Bekvämligheter
Great stay and staff was very friendly and attentive!
Bodde här 3 nätter i maj 2024
Svar från Lucía Delfín - Manager's Assistant 9 maj 2024
Dear Guest KatherineMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 Fantastiskt

Florinda A

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent place. Very clean and staff is amazing, they will do the best to make you feel welcome. I was surprised the entertainment was very early and lasted less than an hour. Overall I enjoyed my stay and had a really good time.
Bodde här 6 nätter i maj 2024
Svar från Lucía Delfín - Manager's Assistant 9 maj 2024
Dear Guest FlorindaThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you had a nice stay despite the issues with the entertainment. I will share your comments with our team, to address the problem and to prevent any future incidences. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,Best Regards,

10/10 Fantastiskt

Patrick

Gillade: Renlighet och bekvämligheter
Great time
Bodde här 4 nätter i april 2024
Svar från Jaqueline Sosa Manager on Duty 9 maj 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

2/10 Väldigt dåligt

Tania

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Place was nice the first day we got in.. my friend got some bites on her skin and we thought they were mosquitoes… comes to find out the next morning we woke up to beg bug bites all over are arms and legs.. we even found them crawling on the pillow. We got our stuff and headed out right away we called a manager only she thing did was apologize and try to tell me those were not bed bugs when clearly they were with the pictures I have shown her and I know what bed bugs look like. No remorse or wanted to compensate us. Only thing she offered was to go see a pharmacy to get medicine and we still had to pay out of pocket for it.. therefore they didn’t even offer anything else but a different room and we couldn’t even sleep on the beds due to us being scared they went in our luggage. We slept in with one eye open and lights on. Also manager was mostly worried about “please don’t post review about this” like absolutely not. Please would not recommend this hotel .
Bodde här 3 nätter i maj 2024
Svar från Lucía Delfín - Manager's Assistant 9 maj 2024
Dear Guest TaniaMany thanks for sharing your recent experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.We deeply apologize for the inconvenience with your room and if you felt that you were not properly attended to during the inconvenience.My understanding is that you rejected the medical service and that she did offer a one night refund. However, it is very likely that with the annoyance of the whole situation you did not feel that we had no empathy towards you.On the other hand, rest assured that this was an isolated case and that we have high hygiene standards which are supported by the HS consulting certification. We have understood that we must put an even sharper clinical eye so that this does not happen again, thus, we are already implementing the necessary measures.Thank you very much for your comments, which help us improve and once again, we offer you a sincere apology for the inconvenience.Best Regards,

10/10 Fantastiskt

Lisa Dawn

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful. Yummy food and drinks. Close to so much! Loved being able to walk and explore. Smaller resort which is nice, you never felt crowded or had to wait for a table. If I had it to do over i would have waited to book excursions through them, they made it so easy. The beach bar was fun and just far enough away you felt like you were in a different space. I don't love seafood, so I didnt try the sushi bar, but I heard good things. I wish the main pool had a swim up bar. Nowhere to get a drink before 11:00am. Really my only real complaint was It was so loud, felt like maybe the walls were too thin. You could hear everything happening outside your room.
Bodde här 7 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 8 maj 2024
Dear Guest LisaMany thanks for sharing the comments of your last stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed our facilities, food, drinks and location and we deeply apologize for the inconvenience with the noise, unfortunately there are certain factors that are not in our control, but you can be sure that we are in a continuous improvement, and we are working already to get a better quality of rest for our guests.Again, thanks for sharing your experience and we hope to receive you again.Best Regards,

6/10 Okej

Luisa

Gillade: Personal och service
Bodde här 3 nätter i maj 2024
Svar från Joan Canto - Sales Team 8 maj 2024
Dear Luisa, thank your for taking the time to share your recent experience at Wyndham Alltra Playa del Carmen, we appreciate your feedback.

10/10 Fantastiskt

Katlyn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay was incredible! The perfect amount of partying and relaxing. There are a ton of options and you have the ability to do so many things.
Bodde här 5 nätter i maj 2024
Svar från Lucía Delfín - Manager's Assistant 7 maj 2024
Dear Guest Katlyn,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our ambiance amazing and that you had a nice stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

8/10 Bra

Donald Brian, Montrose

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel was nice, and the food was above average. The service was lacking, however, especially around the pool. We had a cabana bed, and did not get waited on once.
Bodde här 8 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 7 maj 2024
Dear Guest DonaldThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you enjoyed the facilities and the food despite the issues with the the service at the pool. I will share your comments with our team, to address the problem and to prevent any future incidences. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,

10/10 Fantastiskt

seth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really nice place, the Italian restaraunt was seriously great. The buffet was so-so but the staff was good. I'd go there again, over all fantastic experience.
Bodde här 3 nätter i maj 2024
Svar från Lucía Delfín - Manager's Assistant 6 maj 2024
Dear Guest SethThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you enjoyed our Italian restaurant and that you had a wonderful vacation despite the buffet was not to your likelu. I will share your comments with our team, to address the problem and to prevent any future incidences. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,

8/10 Bra

David E, Las Vegas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An honest review- for the price….worth it! Most staff were very friendly, some were meh. Restaurants were pretty good. The buffet was ok. Great salad bar, juice bar and selections. It was just too similar day in and day out. Love the coffee bar!! Great pool, but no swim up bar. Weird. The rooftop pool has a swim up, but it’s small. But they do have a great sushi bar up there. They say that staff watch for offenders who leave towels on the chairs, but we never saw staff take any away. Just like every other resort - there are those people who run down and place their towels on the chairs and then show up hours later. Seriously? Rooms were fine. Nothing “wow” but did the job for the 9 days we were there. Really close to 5th avenue and yes, they get in your face the whole time you walk down the street. Not the best beach either - small and rocky with lots of smelly seaweed. I would still recommend and we would return- we had alot of fun!!!
Bodde här 9 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 6 maj 2024
Dear Guest DavidThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Your feedback is very important to us and please allow me to apologize for the inconvenience with the sunbeds, rest assured that we are taking the appropriate measures to prevent any future incidences. On the other side, many thanks for your sincere review, it is a pleasure to know that you enjoyed your stay and our facilities although we are not perfect. You can be sure that here at Wyndham Alltra, we continuously strive to meet your needs and expectations.It is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Fantastiskt

Bhavisa

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
More consistency in the rooms being the same. Some rooms had better lighting than others. And the plugs near the bed did not work properly, but the other plugs did work.
Bodde här 5 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 6 maj 2024
Dear Guest BhavisaThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you had a nice stay despite the issues with your room. I will share your comments with our team, to address the problem and to prevent any future incidences. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,

8/10 Bra

Evelyn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There could be a little improvement on the food but other than that everything was perfect
Bodde här 7 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 6 maj 2024
Dear Guest EvelynThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your stay. We will share your comments with the team to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us, thus you can be sure we will take into account your comments about the food.We appreciate the time you took, and it is our hope to serve you in the future.Best Regards,

10/10 Fantastiskt

Yigal

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great weekend and awesome hotel!
Bodde här 3 nätter i maj 2024
Svar från Lucía Delfín - Manager's Assistant 6 maj 2024
Dear Guest YigalMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our location and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 Fantastiskt

ROBERT

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff food very good
Bodde här 5 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 6 maj 2024
Dear Guest Robert,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our service and food amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

8/10 Bra

Steven

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Could only be better if they enforced their rules of not saving chairs. Buffet food was over cooked breakfast was great, Sushi, Mexican and steak house was all amazing.
Bodde här 7 nätter i april 2024
Svar från Miguel Ángel Morales Rios MOD 5 maj 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway And thank you for your detailed suggestions. Our guests’ feedback is truly important to us We will work to enforce the rule of not saving chairs Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

6/10 Okej

Narine, Tujunga

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Lucía Delfín - Manager's Assistant 6 maj 2024
Dear Guest NarineOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.Best Regards,

10/10 Fantastiskt

Zulma

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a great all inclusive place.
Bodde här 2 nätter i maj 2024
Svar från Lucía Delfín - Manager's Assistant 4 maj 2024
Dear Guest ZulmaMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your vacation. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 Fantastiskt

Mark, Frankfort

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Different food selections
Bodde här 2 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 3 maj 2024
Dear Guest MarkThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your stay. We will share your comments with the team to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us, thus you can be sure we will take into account your comments about the food.We appreciate the time you took, and it is our hope to serve you in the future.Best Regards,

10/10 Fantastiskt

Nicole

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Right in Playa del Carmen , so very convenient to shopping and nightclubs , the property was immaculate and staff amazing !
Bodde här 8 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 3 maj 2024
Dear Guest Nicole,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our location, cleanliness and service outstanding. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

10/10 Fantastiskt

Tara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Dream vacation. Amazing food, staff, entertainment and location. Highly recommended.
Bodde här 7 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 2 maj 2024
Dear Guest Tara,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our food, service, enterainment and location remarkable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

10/10 Fantastiskt

Nathalie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was my first solo trip here and it was a great time. I felt safe, comfortable everyone and the staff were so nice. The food, drinks and entertainment were so good! The spa was amazing! I did not want to leave but I will be back!
Bodde här 3 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 2 maj 2024
Dear Guest Nathalie,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found had an amazing stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

6/10 Okej

Thomas, Tempe, AZ

Gillade: Renlighet och personal och service
The specialty resturants were a let down. The food was a let down. The design of the pool made it difficult to get into and out of. The max depth was less than 5 feet. The ladders were too short.
Bodde här 5 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 3 maj 2024
Dear Guest Thomas,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you didn't enjoy our food and pool. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with the pool and that we are in a project to improve our pool. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Fantastiskt

Alondra

Reste i grupp
Gillade: Renlighet och bekvämligheter
Loved it definitely would go back
Bodde här 3 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 2 maj 2024
Dear Guest AlondraMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your stay. We look forward to receiving you again. Best Regards,

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best experience in a resort. Staff was so loving and helpful with all our needs.
Bodde här 3 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 2 maj 2024
Dear Guest David,Many thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our service and that your stay was memorable. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 Fantastiskt

Sarahy

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
We really enjoy our stay here highly recommend staff is so helpful and friendly .
Svar från Lucía Delfín - Manager's Assistant 2 maj 2024
Dear Guest Sarahy,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay unforgettable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

6/10 Okej

Ebony

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The images of the hotel room I booked (junior suite, 1 king bed, Ocean view) was different from the room we were first given. I had to pay more money to upgrade the room to Oceanfront. Once you get on the elevator, please note that the 1st floor button takes you to the second floor. The 2nd floor button goes to the 3rd floor. The room was a winner. It has really thick pillows. Maybe adding two smaller ones could give balance. Also, there are no washcloths. Breakfast was the only meal I enjoyed at Ventanas. The fresh to order omelets and juices were great! You cant get mimosas until 10AM. I had the beef steak at Brasas but couldn't eat it. The texture was unique. We left and bought food outside the resort. We had dinner at Zarape. The restaurant wasn't packed at all. It still took about 45 minutes to get the meals. We added shrimp to the fajitas which was about $20. The food was okay. The ladies bathroom has short stalls. Your legs will probably hit the door Room service food was terrible. The pizza bar has potential. Please add more toppings. Garlic, basil, and oregano will go a long way. The bars on the property open at 11AM. The drinks are okay. You can only get ice cream at noon. Why? The hot tub closes at 5PM. Why? The pool and activities coordinators were great! The live dancers were great! More rainy day activities would be helpful in the lobby/bar area.
Bodde här 3 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 2 maj 2024
Dear Guest EbonyThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not enjoy your first room and that you have serveral inconveniences with your meals. Please rest assured that we are taking the appropriate measures to take into account all your comments. Also, many thanks for the information about our facilities and schedules, we will review all of them in order to prevent any future incidences.On the other side, it is a pleasure to know that you enjoyed the breakfast and the entertainment activities. We will share your comments with them to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Fantastiskt

Deserae

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was great. Balcony view was gorgeous. So close to 5th ave you can come and go with ease. Highly recommend.
Bodde här 11 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 2 maj 2024
Dear Guest DeseraeMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our location, view and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 Fantastiskt

Edna Elba, Costa Mesa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Customer Service and staff was amazing and friendly made us feel welcomed
Bodde här 3 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 2 maj 2024
Dear Guest Edna Elba,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our service amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

10/10 Fantastiskt

Victor Manuel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 2 maj 2024
Dear Guest Victor ManuelMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.

8/10 Bra

Thomas

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Staff and property for the most part were very good. The pool was very crowded and all chairs were covered and mostly unoccupied for much of the day. We were told at check in that if a chair was unoccupied for more than 30 minutes or so, the towels and possessions would be cleared. Didn't happen. Service was ver slow at the pool; we ended up getting our own drinks most of the time. You need to revise your towel policy with the cards. The towel kiosk was unattended for much of the day and was very inconvenient to wait to change towels for cards. Also, relax about the glassware. After waiting 20 minutes to get a glass of wine, I stood with the glass to return from the restaurant to my room and 2 waiters and a manager charged me immediately to retrieve the glass from my hand. I didn't fly 1000 miles and pay thousands of dollars to take a towel or a wine glass off the property. Not great hospitality. And yes, there is a difference in taste from glass to plastic. i get the plastic at the pool, but in the room, let the glass go with your guest. Big point of dissatisfaction and not very hospitable.
Bodde här 5 nätter i april 2024
Svar från Lucía Delfín - Manager's Assistant 29 apr. 2024
Dear Guest ThomasThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies if you had a hard time having a sunbed, towels or a glass of wine.Your feedback is very important to us and please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. On the other side, it is a pleasure to know that you enjoyed our service. We will share your comments with the team to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Fantastiskt

Caleb, Caldwell

Gillade: Renlighet och personal och service
Bodde här 7 nätter i april 2024
Svar från Miguel Ángel Morales Rios MOD 30 apr. 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 Fantastiskt

Jason Lee, Caldwell

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location was great. Close.to the ocean and shopping areas.
Bodde här 7 nätter i april 2024
Svar från Jaqueline Sosa Gerente en Turno 29 apr. 2024
Thank you for sharing your experience! We're thrilled to hear that you enjoyed our convenient location, close to both the ocean and shopping areas. We strive to provide our guests with a memorable stay, and we're glad we could contribute to your enjoyment. We hope to see you again soon!

10/10 Fantastiskt

Mark, WINDSOR

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great place, staff and location!! Be sure to book the OCEAN FRONT ROOMS...THE BEST!!
Svar från Jaqueline Sosa Manager on Duty 29 apr. 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and appreciated our staff and location. Booking an oceanfront room is indeed a fantastic choice for maximizing your experience. We look forward to welcoming you back soon!