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Recensioner av Sao Miguel Park Hotel

4 out of 5
Sao Miguel Park Hotel
Rua Manuel Augusto Amaral, Sao Miguel Island, Ponta Delgada

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 184 av 385 recensioner" "
8 - Bra i betyg. 153 av 385 recensioner" "
6 - Okej i betyg. 34 av 385 recensioner" "
4 - Dåligt i betyg. 10 av 385 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 385 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Nice hotel located in a walking distance to town. Big parking lot gave great possibilities for parking. Breakfast was ok. For some reason, the staff said it was “not possible” for us as guest to take hot water in a thermos with us. I don’t know why they didn’t allow us this as they had already heated water, other than this the service was great.
Bodde här 3 nätter i augusti 2023
Svar från Zenaide 16 aug. 2023
Honorable.Thank you for your comment, it is very important for us, this is the only way we can improve the service to be provided.Well there is.The Board of the SMPH

8/10 Bra

Jörgen

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 8 nätter i december 2022
Svar från Zenaide 13 jan. 2023
Dear guest,Thank you for taking the time to rate our hotel.Best regards.Management Assistant

8/10 Bra

Fernando

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 8 nätter i december 2022
Svar från Fatima Raposo 24 jan. 2023
Estimado Sr. Fernando ,Agradecemos a sua avaliação e esperamos voltar a recebe lo numa próxima oportunidade.Melhores cumprimentos ,Fatima Raposo( Chefe de Receção )

10/10 Fantastiskt

Dorothy Patricia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We recomend this hotel and location!
Service freindly and helpful..gymn..pool great!
Bodde här 7 nätter i januari 2020
Svar från Wilson Sousa 6 mars 2020
Dear Customer Thank you for your comment, We are extremely happy you enjoyed our services. Best regards

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bra läge. God frukost. Gym och inomhuspool gratis.
Bodde här 8 nätter i februari 2019
Svar från Wilson Sousa 9 mars 2019
Kära kund Tack för din kommentar. Din feedback är mycket viktig för oss. hälsningar

8/10 Bra

Jesper

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bra hotel
Läget bra. Lugnt. nära till shoppingcentrum. Hyggligt nära till restauranger. ca 10-15 minuter till hamnen. Bra frukost. Väldigt kallt vatten i poolen ( kanske beroende på att vi var här off-season)
Bodde här 6 nätter i oktober 2018

10/10 Fantastiskt

Medelålders par, Sweden

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Utmärkt hotell i Ponta Delgada.
Vi hade ett av hotellets bästa rum på 6 våningen (625). Det var ett fint möblerat rum med en terass åt söder som hade stola och bord, solstolar med dynor och handdukar och sol från morgon till kväll. Här kunde vi sitta och njuta av utsikten över staden och havet så mycket vi ville mellan utflykter till olika platser. Verkligen underbara dagar att minnas.
Bodde här 8 nätter i juni 2017

10/10 Fantastiskt

Cissi, oskarshamn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rymligt och fint hotel inte öångt från centrum
Hotellet ligger bra straxt ovanför centrum. Jättevänlig personal som hjälpte till med allt. Fungerade jättebra med barn då jag reste med min bebis. På frukostbuffén fanns något för alla, liten som stor.

6/10 Okej

Evheniya

Reste med sin partner
Gillade: Renlighet och bekvämligheter
I stayed in this property for the second time and probably the last. Nothing to say, the property is clean, but rooms are very basic. No coffee machine. You need to know that you can order an electric kettle. Breakfast is very unemegenetive and absolutely the same every day. The staff at the reception does not know what is happening in the city or even in the hotel in terms of cultural events.
Bodde här 5 nätter i maj 2024
Svar från zenaide 14 maj 2024
Dear Ms Evheniya.Thank you for taking the time to share your feedback with us. We value your patronage and are truly sorry to hear that your recent stay did not meet your expectations.While we're pleased to hear that you found our property clean, we regret any inconvenience caused by the basic room amenities. We understand the importance of having certain comforts during your stay, such as a coffee machine, and we apologize for not meeting this expectation. Your feedback regarding the availability of an electric kettle will be shared with our team for consideration and improvement.Regarding breakfast, we apologize for the lack of variety and excitement in our offerings. We strive to provide a satisfying and diverse breakfast experience for our guests, and we're sorry to hear that we fell short in this regard. Your comments will be taken into account as we review and enhance our breakfast options.We also apologize for any shortcomings in the knowledge and assistance provided by our reception staff. We aim to ensure that our team is well-informed and equipped to assist guests with any inquiries or recommendations, including cultural events in the city. Rest assured, we'll address this internally to ensure better communication and knowledge sharing among our staff members.Your feedback is invaluable to us as we continuously strive to improve our guest experience. We genuinely hope you'll consider giving us another opportunity to provide you with a more enjoyable stay in the future. Should you choose to return, please feel free to reach out to me directly, and I'll ensure your stay is nothing short of excellent.Thank you once again for your feedback and for choosing to stay with us.Warm regards,Hotel Management

8/10 Bra

Stephane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från zenaide 8 maj 2024
Dear Ms Stephane.Thank you so much for the time you taked to give us so good classification.We hope to welcome you again in our hotel.Best regards.Hoyel Managemet

10/10 Fantastiskt

Clife M

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från zenaide 30 apr. 2024
Dear Guest Clife.Thank you so much for the 5 stars!.Hope to welcome you again in our hotel.Best regards.Hotel Management

10/10 Fantastiskt

Robert, East Harwich

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice view of town and ocean. Indoor pool was good the buffet breakfast had good food options.
Bodde här 4 nätter i april 2024
Svar från zenaide 22 apr. 2024
Dear Mr. Robert.Thank you for your kind feedback! We're thrilled to hear that you enjoyed the stunning views of both the town and the ocean during your stay. It's fantastic to know that you found our indoor pool enjoyable, and that the buffet breakfast offered a variety of delicious options to start your day right. We hope to welcome you back soon for another wonderful experience!Best regardsHotel Management

6/10 Okej

Robert

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
The staff are all extremely pleasant, our flight got canceled and extended and they accommodate us and made sure we were taken care of. It’s an extremely humid climate and the smell in the room they put us in was a bit off due to no circulation, the staff gladly accommodated us into a room in better condition and once the room had air circulation everything was pleasant and smooth. It would have bey ice to have Kleenex and hair conditioner in the room. Otherwise, extremely pleasant stay.
Bodde här 6 nätter i april 2024
Svar från zenaide 16 apr. 2024
Dear Mr Robert.Thank you very much for sharing your feedback with us. We are thrilled to hear that our staff provided exceptional service during your stay, especially during the unexpected flight changes. Ensuring our guests' comfort and well-being is always our top priority, and we are delighted that we could accommodate you accordingly.We apologize for any inconvenience caused by the initial room condition due to the humid climate. We're glad that our team promptly addressed the issue and relocated you to a more suitable room with better air circulation, resulting in a pleasant and smooth experience for the rest of your stay.Your suggestions regarding the availability of Kleenex and hair conditioner in the room are duly noted. We continuously strive to improve our amenities and services based on guest feedback, and your input will certainly be taken into consideration for future enhancements.We truly appreciate your kind words and understanding, and we hope to have the pleasure of welcoming you back for another pleasant stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards.Hotel Management

10/10 Fantastiskt

Edgars

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Breakfast and Coffee were no good.
Bodde här 1 natt i mars 2024
Svar från zenaide 25 mars 2024
Dear Mr Edgars.Thank you so much for your feedback, it is very important to us.We will analyse the breakfast and of course the coffee and mae modifications.Best regardsHotel Management

10/10 Fantastiskt

Gerardo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location to downtown, gardens, and airport were excellent. Property was very clean and easy access to parking.
Bodde här 2 nätter i mars 2024
Svar från zenaide 21 mars 2024
Dear Mr Gerardo.Thank you for sharing your feedback with us. We're delighted to hear that you found our location to downtown, gardens, and the airport excellent. It's wonderful to know that you appreciated the cleanliness of our property and found the parking easily accessible. Your satisfaction is our priority, and we're thrilled to have met your expectations in these areas. We hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our property for your accommodations.Best regardsHotel Management

10/10 Fantastiskt

Jonathan

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I’ve stayed here twice now and both times were great. Highly recommend would stay here again !
Bodde här 1 natt i mars 2024
Svar från zenaide 18 mars 2024
Dear Mr. Jonathan.We really appreciate your feedback, your opinion is very important to us and motivates us to continue offering the best service possible. We are always here to help with whatever is needed. If you need anything else, don't hesitate to get in touch.Yours sincerely,The SMPH Management

10/10 Fantastiskt

Tammy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Would stay here again. Very nice staff.
Bodde här 2 nätter i mars 2024
Svar från zenaide 13 mars 2024
Dear Guest Tammy.Thank you so much for your feedback and the message.It is very important to us.Best regardsHotel Mangement

10/10 Fantastiskt

Derrick

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice stay. Hotel is very good. Buffet is good as well. Woold recommend.
Bodde här 3 nätter i mars 2024
Svar från zenaide 12 mars 2024
Dear Guest Derrick.Thank you so much for your words and the 5.It is very important to us your feedback.Best regardsHotel Management

10/10 Fantastiskt

anne

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had all amenities- easy parking and very nice breakfast
Bodde här 2 nätter i mars 2024
Svar från zenaide 11 mars 2024
Dear Ms Anne.Thank you so much for the 5. It is very important to us your feedback.Best regards.Mangement of SMPH

10/10 Fantastiskt

Maria

Bodde här 9 nätter i februari 2024
Svar från zenaide 21 mars 2024
Prezada D. Maria.Muito obrigada pela classificação de 5!É muitíssimo importante para nós.Atenciosamente.A Direção do SMPH

10/10 Fantastiskt

Harriet

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i februari 2024
Svar från zenaide 26 feb. 2024
Dear Guest Harriet.Thank you so much for the 5, it is very important to us your fedback.Looking fowardo to welcome you in our hotel.Best Regards.Management of SMPH

10/10 Fantastiskt

Emanuel

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice hotel, excellent food, will go back again.
Bodde här 6 nätter i februari 2024
Svar från zenaide 15 feb. 2024
Dear Mr Emanuel.Thank you so much for the 5 stars and the feedback.We will share with all our staff.Best regardsManagement of SMPH

8/10 Bra

Jennifer

Reste med familjen
Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från zenaide 7 feb. 2024
Dear Ms Jennifer.Thank you so much for the time you taked to give us so good feedback.Best regards.Management of SMPH

6/10 Okej

Gregory

Bodde här 1 natt i januari 2024
Svar från zenaide 12 jan. 2024
Dear Sir Greogory.It is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.Thank you again for your preference and we hope to see you soon.Best regardsManagement of SMPH

10/10 Fantastiskt

Mark E

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was a clean well organized hotel with a very knowledgeable staff, willing to do what ever was necessary. The breakfasts were a very broad selection of foods, all well prepared.
Bodde här 9 nätter i december 2023
Svar från zenaide 9 jan. 2024
Dear Sir Mark.It is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. Your opinion is extremely important to us, and we will share it with our entire team to celebrate this recognition together.Thank you for taking the time to share your experience, and we are happy to know that we exceeded your expectations. We are committed to providing quality services and a safe stay for all our guests.We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.If there's anything else we can improve on or if you have additional suggestions, don't hesitate to share. We are here to ensure that each stay is even more pleasant than the last.Thank you again for your preference and we hope to see you soon.Best regardsManagement of SMPH

6/10 Okej

Michel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Slechte parking .Niet goed afgesloten en dus te veel Nietklanten van het hotel .Ontbijd zou beter kunnen,te weinig charcuterie en geen spek .Wel heel goed gelegen tussen Park Atlantique en Centrum.
Bodde här 7 nätter i december 2023
Svar från zenaide 3 jan. 2024
Dear Mr MichelFirstly, we would like to thank you for choosing the S. Miguel Park Hotel for your stay. We greatly value your opinion and are truly disappointed to hear that you had a less than perfect experience during your stay. We sincerely apologize for any inconvenience you may have experienced.We understand that our guests' expectations are paramount and we are committed to providing exceptional service. Your review is extremely important to us as it helps us identify areas that need improvement.We would like to further investigate the issue you raised to ensure similar issues do not occur in the future. Thanks for letting us know about this.Regarding your concern, we are taking immediate action to resolve breakfast service and more electrical outlet options. We will work diligently to ensure this does not happen again and that our guests' future stays are free from any inconveniences.We hope to have the opportunity to welcome you back in the future to showcase our continuous improvement.If you require further assistance or have any additional questions, please do not hesitate to contact us directly.Yours sincerely,The SMPH Management

10/10 Fantastiskt

Raul

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Fatima Raposo 16 dec. 2023
Estimado Sr, Rui ,Agradecemos ter dispensado o seu tempo para nos fazer uma avaliação , a qual nos deixou muito felizes.Esperamos voltar a recebe lo numa próxima estada-Cumprimentos,

10/10 Fantastiskt

Laurindo

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The service was excellent. Clean room beautiful pool excellent food and service at the restaurant.I travel to Ponta Delgada several times a year.I will be back .
Bodde här 1 natt i december 2023
Svar från zenaide 11 dec. 2023
Dear Sir Laurindo.It is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. Your opinion is extremely important to us, and we will share it with our entire team to celebrate this recognition together.Thank you for taking the time to share your experience, and we are happy to know that we exceeded your expectations. We are committed to providing quality services and a safe stay for all our guests.We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.If there's anything else we can improve on or if you have additional suggestions, don't hesitate to share. We are here to ensure that each stay is even more pleasant than the last.Thank you again for your preference and we hope to see you soon.Best regardsManagment of SMPH

10/10 Fantastiskt

Freija

Bodde här 1 natt i november 2023
Svar från zenaide 24 nov. 2023
Dear Ms FreijaIt is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. Your opinion is extremely important to us, and we will share it with our entire team to celebrate this recognition together.Thank you for taking the time to share your experience, and we are happy to know that we exceeded your expectations. We are committed to providing quality services and a safe stay for all our guests.We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.If there's anything else we can improve on or if you have additional suggestions, don't hesitate to share. We are here to ensure that each stay is even more pleasant than the last.Thank you again for your preference and we hope to see you soon.Best regardsManagement of SMPH

10/10 Fantastiskt

Joseph

Bodde här 1 natt i november 2023
Svar från zenaide 16 nov. 2023
Dear Sir JosephIt is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. Your opinion is extremely important to us, and we will share it with our entire team to celebrate this recognition together.Thank you for taking the time to share your experience, and we are happy to know that we exceeded your expectations. We are committed to providing quality services and a safe stay for all our guests.We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.If there's anything else we can improve on or if you have additional suggestions, don't hesitate to share. We are here to ensure that each stay is even more pleasant than the last.Thank you again for your preference and we hope to see you soon.Best regards,Management of SMPH

10/10 Fantastiskt

Marie-josee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Belles installations pour y passer quelques jours
Bodde här 5 nätter i oktober 2023
Svar från zenaide 27 okt. 2023
Dear Ms. Marie-Josee.We would like to express our sincere thanks for your positive comments on our questionnaire. We are really happy to know that you had such a positive experience with the S. Miguel Park Hotel.It is very important for us to hear feedback like yours as it helps us understand what we are doing well and continuing to improve our products/services to meet your expectations.We are committed to providing the best possible experience for our customers, and your compliments motivate us to continue on this path. If there is anything else you would like to share or if you have any suggestions to improve our offering even better, please feel free to let us know.Thanks again for taking the time to provide important feedback. We hope to continue to serve you exceptionally well in the future.Yours sincerely,The SMPH Management

8/10 Bra

Michele Denise

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Would have preferred to have more restaurants within a short walk from the hotel.
Bodde här 4 nätter i oktober 2023
Svar från zenaide 27 okt. 2023
Dear Ms. Michele Denise.We would like to express our sincere thanks for your positive comments on our questionnaire. We are really happy to know that you had such a positive experience with the S. Miguel Park Hotel.It is very important for us to hear feedback like yours as it helps us understand what we are doing well and continuing to improve our products/services to meet your expectations.We are committed to providing the best possible experience for our customers, and your compliments motivate us to continue on this path. If there is anything else you would like to share or if you have any suggestions to improve our offering even better, please feel free to let us know.Thanks again for taking the time to provide important feedback. We hope to continue to serve you exceptionally well in the future.Yours sincerely,The SMPH Management

10/10 Fantastiskt

Joshua

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 8 nätter i oktober 2023
Svar från zenaide 25 okt. 2023
Olá Caro JoshuaEm primeiro lugar, gostaríamos de agradecer por escolher o S. Miguel Park Hotel para a sua estadia. Valorizamos muito sua opinião.Bem haja.A Direção do SMPH

10/10 Fantastiskt

Ilkka

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hyvin varusteltu liikemieshotelli
Nykyaikainen, joskin hieman 'hengetön' hotelli. Monipuoliset palvelut ja hyvä aamiainen. Vähän hinnakas, mutta ilmainen oma parkkialue plussaa.
Bodde här 2 nätter i september 2023
Svar från Zenaide 25 sep. 2023
Good morning Ms Ilkka.We thank you in advance for taking the time to send us such important feedback.Thank you very much for choosing the S. Miguel Park Hotel during your recent stay in Ponta Delgada.Best regards,The SMPH Management

10/10 Fantastiskt

Michael

Bodde här 4 nätter i september 2023
Svar från zenaide 10 okt. 2023
Dear Mr Michael.We would like to thank you in advance for giving us such good feedback.Thank you very much for choosing the S. Miguel Park Hotel during your recent stay in Ponta Delgada.We hope to return to one of the Bensaude Hotels Collection hotels soon.Yours sincerely,SMPH Management

4/10 Dåligt

Michelle

Bodde här 10 nätter i september 2023
Svar från Zenaide 20 sep. 2023
Dear Ms. MichelleWe would like to thank you in advance for taking the time to complete our evaluation questionnaire.Much appreciated by the S. Miguel Park Hotel school during their recent stay in Ponta Delgada.We look forward to welcoming you again and in short, two hotels from the Bensaude Hotels Collection.With best regards,To the SMPH Board

8/10 Bra

Gina Maria

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 6 nätter i september 2023
Svar från Zenaide 12 sep. 2023
Hello Ms Gina Maria.Thanks for taking the time to rate our hotel.We look forward to your next visit.Well there is.The Management of the SMPH

10/10 Fantastiskt

Claudia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly
Bodde här 2 nätter i augusti 2023
Svar från Zenaide 8 sep. 2023
Bom dia D. Claudia.Obrigado pelo tempo que apresenta a classificação do nosso hotel e pela pontuação de 5.Esperamos ansiosamente pela sua próxima visita.Bem haja.A Direção do SMPH

10/10 Fantastiskt

Linda

Gillade: Bekvämligheter
Great stay.
Bodde här 6 nätter i augusti 2023
Svar från Zenaide 8 sep. 2023
Bom dia D. Linda.Muitíssimo obrigada pela pontuação.Contamos com a sua visita num futuro próximo.Bem haja.A Direção do SMPH

4/10 Dåligt

Natalya

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och bekvämligheter
When I arrived alone with 3 bags, a toddler and a stroller; no one came to help carry the bags to the reception area. After I checked in; no one offered help with the bags so I had to ask. The rooms are okay but overall quite dusty and I had a feeling it wasn’t clean enough. Especially the rug. There’s only one water bottle which we finished right away, so I had to call in but in the evening no one can bring water or kettle. In general, the staff was not welcoming or friendly. In the cafeteria, one again, no one offered help or to bring me coffee while I was dealing with the toddler. The breakfast was quite bad. No eggs, just bread cheese and cold cuts which I don’t eat. What ruined everything was the fact that they refused to push the checkout out time, although I offered to lay extra. I had to sit in the lobby with sobbing toddler that wanted to sleep badly but couldn’t cuz he needs a bed and quiet. I wouldn’t come back there unless I really had no choice.
Bodde här 1 natt i augusti 2023
Svar från Zenaide 8 sep. 2023
Dear Ms. Natalya.First of all, we would like to thank you for all your feedback regarding your stay. We will immediately analyze all the points mentioned that went wrong and will certainly correct them as quickly as possible.Thank you once again and all the best.Best regards,The SMPH Management

10/10 Fantastiskt

Jeff

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
great hotel top to bottom, very nice pools, steam and sauna facilities, nice clean rooms, free breakfast buffet top notch, would stay again for sure
Bodde här 1 natt i augusti 2023
Svar från Zenaide 16 aug. 2023
Honorable Mr. Jeff.Thank you for your comment, it is very important for us, this is the only way we can improve the service to be provided.Well there is.The Board of the SMPH

10/10 Fantastiskt

Raphael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
H
Bodde här 3 nätter i augusti 2023
Svar från Zenaide 8 sep. 2023
Dear Mr Rapahel.Thank you so much for the 5.Best regards.Hotel Manager

10/10 Fantastiskt

Veronica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023
Svar från Zenaide 11 aug. 2023
Dear Guest VeronicaThank you so much for your feedback, it is very important to us.Best regards.Management of SMPH

8/10 Bra

Jennifer

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
the room we stayed in was VERY dated: - the beds were very uncomfortable, you can feel the springs; - the furniture was dated, the arm chair had visible holes from wear; - the tv was smaller than a standard monitor screen; - the whole room was covered in dirty looking carpet. I will note that we stayed in the room that had 3 single beds, it did look like they have renovated some other rooms as they were covered in laminate floor so they may also have more comfortable beds too. The location of the property is great, it's within 10 min walking from town where there are lots of dining options and parking on premise was very easy. The breakfast buffet at the property was excellent, the choices were great. however it doesn't change much from day to day so if you're there for a week like we were, it does get repetitive. The pools looked great, we only used the indoor pool, it wasnt heated but was a nice salt water pool.
Bodde här 8 nätter i juni 2023
Svar från Zenaide 11 aug. 2023
Dear Guest Jennifer.Thank you so much for your feedback, it is very important to us to improve our service.We will do renovation in our hotel and we hope to welcome you in our hotel.Best regards.Management of SMPH

10/10 Fantastiskt

STEVEN, FORT WASHINGTON

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is very well run and provides all the services you need for a stay in Ponta Delgada, including ample parking for your rental car. The location is ideal. Breakfast was good but could be improved by adding massa sovada to the bread offerings.
Svar från Zenaide 31 juli 2023
Good morning Dear Mr. StevenThank you very much for the feedback.We count on your visit more often.Best regards.The Management of the SMPH

8/10 Bra

Claudia

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The hotel is walkable to the city center. The stuff is very friendly. The AC in our room had an issue which wasn't fixed.
Bodde här 3 nätter i juli 2023
Svar från Zenaide 31 juli 2023
Good morning Dear Ms ClaudiaThank you very much for the feedbackWe count on your visit more often.Best regards.The Management of the SMPH

10/10 Fantastiskt

carlos

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location, accommodations.
Bodde här 3 nätter i juli 2023
Svar från Zenaide 28 juli 2023
Bom dia Caro Sr. Luís Cunha.Muito obrigada pela pontuação! Contamos com a sua visita mais vezes.Melhores cumprimentos.A Direção do SMPH

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
A bit of a dissappointment
This hotel is OK. Negatives: Quite overpriced for the quality. The interior is dated and the carpets everywhere look like they haven’t been cleaned ever. Air conditioning wasn’t working, and the explanation they gave sounded like an excuse. The hotel gym is in bad shape - very little equipment and all old and in poor shape. Positives: Breakfast buffet was nice. The staff is kind and helpful.
Bodde här 1 natt i juli 2023
Svar från Zenaide 28 juli 2023
Good morning Dear GuestThank you very much for your feedback. We will immediately review your comments and correct them.We count on your visit more often.Best regards.The Management of the SMPH

6/10 Okej

Beat

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Kaffe zum Frühstück magelhaft
Bodde här 4 nätter i juli 2023
Svar från Zenaide 24 juli 2023
Dear Guest BeatThank you so much for your feedback! We wish to welcome you many times in our hotel.Best RegardsManagement of SMPH

8/10 Bra

Tomi

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 9 nätter i juni 2023
Svar från Zenaide 11 juli 2023
Very good morning Dear Guest Tomi.Thank you very much for taking the time to classification your feedback is very important for us to improve our service every day.Best regards.The Management of the SMPH