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Recensioner av Shantara Resort Port Douglas - Adults Only Retreat

4.5 out of 5
Shantara Resort Port Douglas - Adults Only Retreat
27-31 Davidson St, Port Douglas, QLD

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 481 av 731 recensioner" "
8 - Bra i betyg. 200 av 731 recensioner" "
6 - Okej i betyg. 34 av 731 recensioner" "
4 - Dåligt i betyg. 11 av 731 recensioner" "
2 - Väldigt dåligt i betyg. 5 av 731 recensioner" "

9,6/10

Renlighet

9,2/10

Personal och service

8,8/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Douglas, Stockholm

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bra hotell i Port Douglas!
Väldigt bra vistelse i Port Douglas! Högt betyg för service på hotellet, men lägre för bekvämligheterna. Vi hade bokat ett mindre rum, vilket inte brukar vara något problem, men det fanns ingen ordentlig garderob eller lådor för att hänga kläder. Extra kostnad för städning varje dag, men det klarar man sig utan! Utöver det så var det ett mycket bra hotell!
Hi Douglas, thanks for the great review.

8/10 Bra

Erik, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Shantara Resort i Port Douglas - Bekvämt hotell
Shantara Resort and Spa gjorde vår vistelse i Port Douglas till en väldigt trevlig trots lite småtrist väder. Studion hade trädäck i direkt anslutning till poolen vilket var väldigt härligt. Vi reste i början av regnperioden(mars) och då var hotellet långt ifrån fullbokat. Det ligger två kvarter från huvudgatan och paraplyer går att låna i receptionen. I receptionen hjälpte dom oss att boka aktiviteter. Internetaccess går att köpa i receptionen. Sköna sängar.

8/10 Bra

Blake

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024

8/10 Bra

Martin

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Loved our stay here. Be aware there is no bar or restaurant but it is in walking distance of the main strip. Loved the way they made it clear what to expect with the servicing of your room. Communication was excellent and reception staff were very friendly and knowledgeable
Bodde här 10 nätter i mars 2024

10/10 Fantastiskt

Christopher

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Lovely staff
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

Tania

Bodde här 4 nätter i mars 2024

8/10 Bra

Tony

Gillade: Renlighet och boendets skick och faciliteter
Overall very good
Bodde här 6 nätter i februari 2024
Svar från Manager 14 mars 2024
Thanks for the review Tony

10/10 Fantastiskt

Neil

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024
Svar från Manager 14 mars 2024
Thanks for the excellent review Neil

8/10 Bra

Kylie

Gillade: Renlighet och boendets skick och faciliteter
The Shantara is a nice, clean resort which is quiet and enjoyable. It is very close to shops without being to close to attract the surrounding noise.
Bodde här 3 nätter i februari 2024
Svar från Manager 14 mars 2024
Thanks for the review Kylie

8/10 Bra

Erin

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Had a lovely stay at Shantara Resort and would visit again. We went in off-season so it was quiet and often got the pool to ourselves! The room was a great size, nice and cool and an excellent amount of storage space so you can actually unpack your toiletries and other knicknacks. The staff are friendly and helpful, and the resort is spotless. I recommend paying for the lower level room so you can walk straight into the pool, we were on level 1 and had FOMO for the lower rooms. The only negative for me was that the bed and pillows weren't that comfortable. Also, our stay did not include turndown service, you need to pay extra for that - if you have a long-ish stay, make sure you keep that in mind.
Bodde här 5 nätter i januari 2024
Svar från Manager 14 mars 2024
Thanks for the review Erin

10/10 Fantastiskt

Arianne

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i januari 2024
Svar från Manager 14 mars 2024
Thanks for the excellent review Arianne

10/10 Fantastiskt

Jacqui Lalia

Gillade: Renlighet och boendets skick och faciliteter
Such a lovely resort. Very quiet and our suite was lovely. We had the swim out and private jacuzzi suite and will definitely book again. Thank you for an awesome week!!!
Bodde här 7 nätter i januari 2024
Svar från Manager 14 mars 2024
Thanks for the excellent review Jacqui

10/10 Fantastiskt

Alison Joy

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024
Svar från Manager 14 mars 2024
Thanks for the excellent review Alison

10/10 Fantastiskt

Lorraine

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i januari 2024

8/10 Bra

Melissa

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Property was clean apart from the yellow stains and mould on the doona. Great adults only resort would be even better with a pool bar area. Communication was excellent especially since the cyclone hit and we were wondering if everything was ok. Watch out for the guy that cleans the pool area of a morning with the ear plugs in he is cranky!!
Bodde här 7 nätter i december 2023

10/10 Fantastiskt

Rodney

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location - being able to walk into Main Street for dining options and close to the beach.
Bodde här 8 nätter i november 2023

10/10 Fantastiskt

Sue and Roy

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Studio room on 2nd floor with a view over the pool was the best. The room was nice size and amazing extras. Gardens were amazing. Liz was amazing and so helpful. Shortwalk into town to collect our bikes, which we could store in the basement. Due to the recent cyclone, Liz was great at keeping us well informed.
Bodde här 5 nätter i december 2023

2/10 Väldigt dåligt

Verifierad resenär

Shady business practices
Cyclone Jasper and massive flooding hit the Port Douglas and Cairns just before our arrival. The airport was closed and flooded, and the road connecting the airport to Port Douglas had been washed away. We heard nothing from the hotel, nor were they reachable by phone. After a statement from the government that residents should only use water for emergencies, decided it was irresponsible to try to go up. yet when we emailed to cancel- they were suddenly responsive, and quick to let us know that we'd get no refund. So even the resort had no running water- we were responsible for the full payment. I'm assuming that the complete lack of communication prior to check-in helped ensure that they help no liability for cancelations. We will return to Port Douglas- but most certainly not to Shantara.
Bodde här 3 nätter i december 2023
Svar från Manager 23 dec. 2023
Hi Susannah, Thanks for your review.Lets put this review into context. I have looked at all emails to you prior to arrival and we strongly recommend that you take out Travel Insurance to cover unforseen circumstances, there were three emails that thas mentioned this. Also, in the the last email to you on the 19th December, I asked if you had Travel Insurance and no reply from you. If you have Travel Insurance please contact me again for the letter that the Insurance company will require. If you do not have Travel Insurance at least reply to my last email on the 19th December for what we can do.Seriously, I don't know why people are travelling nowadays without travel insurance. I do and it comes in very handy for those unsoreseen circumstances. I was due to go the New Zealand in early December and diagonosed with Leukaemia, 4 weeks prior to departure, no refund from the airlines, but Travel Insurance came good within 2 weeks after submitting the claim. Took half an hour to do the claim. For the extra 50 I paid for the Insurance it was a great investment, it was not the airlines fault.This weather event is no your fault, its is my fault, its is not Shantara fault, but people need to take some responsibility for their actions as well.

10/10 Fantastiskt

Ken

Gillade: Renlighet och rummets bekvämlighet
Bodde här 7 nätter i december 2023

4/10 Dåligt

Larissa

Gillade inte: Renlighet och boendets skick och faciliteter

10/10 Fantastiskt

Shalini

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
As an adults only resort wonderfully quiet. Staff assistance booking trips etc was great. Would stay again.
Bodde här 11 nätter i oktober 2023

10/10 Fantastiskt

Richard j

Gillade: Renlighet och boendets skick och faciliteter
Excellent adult only resort, quiet, friendly and ideal location to most shops and activities.
Bodde här 5 nätter i oktober 2023

10/10 Fantastiskt

Angela

Gillade: Renlighet och boendets skick och faciliteter
Very good lived up to expection
Bodde här 7 nätter i oktober 2023

10/10 Fantastiskt

Robert

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location only a short walk to restaurants, Shops and the Marina. Resort itself had great ammenities with very comfortable room we loved being able to step onto the patio and then dive straight into the pool.Staff were very friendly and helpful with all questions. Would definitely stay again and highly recommend.
Bodde här 7 nätter i oktober 2023

10/10 Fantastiskt

Bronwyn Lee

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Lovely, quiet , private resort. Very handy to town and the beach.
Bodde här 7 nätter i oktober 2023

10/10 Fantastiskt

Andrew

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location, friendly staff. Pools are not very private, however they are quite nice.
Bodde här 3 nätter i oktober 2023

8/10 Bra

Susan

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
Lovely pool areas, walking distance to everything. Liz extremely helpful. Interesting that not all Studio Rooms are the same size. Would have been perfect if did breakfast or had a bar area.
Bodde här 5 nätter i oktober 2023

6/10 Okej

Evangelia

Reste med sin partner
The place was beautiful and clean. Reception was polite. Unfortunately the room was really small and crowded. Too much furniture for the space. Eg a little dining table right in front of the door that goes out to the decking.
Bodde här 3 nätter i oktober 2023

8/10 Bra

Mark

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice & quiet. Easy walkable access to main precinct of Port Douglas
Bodde här 4 nätter i september 2023

10/10 Fantastiskt

Alistair

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Shantara is a beautiful property, friendly, helpful staff, and being adults only during school holidays was good.
Bodde här 7 nätter i september 2023

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
A short walk to restaurant’s and shops, a nice place for a get away
Bodde här 7 nätter i september 2023

6/10 Okej

Christopher

Reste med sin partner
Gillade: Renlighet
very small room and pool expensive for what it is
Bodde här 7 nätter i september 2023

8/10 Bra

Jacqui

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location , clean and good value
Bodde här 8 nätter i september 2023

10/10 Fantastiskt

Karen

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The resort was very quiet & peaceful, well maintained. We loved the heated pool & the fact we could walk everywhere.
Bodde här 7 nätter i augusti 2023

10/10 Fantastiskt

Matt

Great location….friendly staff… only one small criticism… the pillows are very soft possible need to be replaced with new ones or have firm pillows available. Pool is great!
Bodde här 4 nätter i augusti 2023

10/10 Fantastiskt

Stephen

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Fantastic spot, close to everything. No need for a car, walking distance to cafes, restaurants and pubs. Highly recommended if your looking for an Adult only resort… Will definitely return 😊
Bodde här 7 nätter i augusti 2023

10/10 Fantastiskt

Zhenya

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice quiet property to stay in. Close to everything as well. Rooms were clean and had everything you needed.
Bodde här 3 nätter i augusti 2023

8/10 Bra

Joe

Gillade: Renlighet
Bodde här 4 nätter i juli 2023

6/10 Okej

Gary George

Reste med familjen
Don't get me wrong Shantara on the surface looks great , also close to town and shops restaurants, lovely massage faciliities (seperate ownership to resort)BUT they are not great at little things and some Major annoyances. Major, the site is next to a worksite with constant noise from labourers, this was never communicated to us. This will disappear once site is finished but bloody didn't help us.. Major, access to deck chairs (4) with afternoon sun was only avaiable by creeping around pool deck. Gate access locked. There is a pool on other side with only 4 available with sun during the day, another few at BBQ end. Major :paying good money my apartment was very small, shared deck big enough for only 1 sun chair for each apartment..This was advised Major SUN - NONE at all to my apartment all DAY Medium ; Again paying good money had to dispose of our own rubbish by walking 100 metres each BIN load down an elevator into a garage. Customer Care ; Snantara refused to provide single beds, my partner had just had major surgery and needed a sperate BED, answer was room was too small. no good enough. Cleaners : not their fault but they start at around 6.30 and noise travels Noise from apartment above, constant movement early and late of tavles and chairs above also easily hear people walking above.. Summary : Shantara has the makings of a good resort but I personally wont be going there again.
Bodde här 15 nätter i juli 2023

10/10 Fantastiskt

Laurel A

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The staff were amazing. So friendly and Julie, at reception helped book or suggested great things to do and see. You can tell the Shantara is looked after meticulously. The gardens were so well kept and the facilities and pool area always clean. It definitely was quite. At first, a bit strange, as it is our first time travelling without children/teens. So close to everything. Just a short walk to dinning and shopping, or the beach. Thank you
Bodde här 10 nätter i juli 2023

10/10 Fantastiskt

Daniela

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Shantara was a awesome place to stay at. Close by to the main street and beach. Would stay again. Only thing missing there is a dining place to eat.
Bodde här 7 nätter i juni 2023

10/10 Fantastiskt

Philip

Gillade: Renlighet och rummets bekvämlighet
It was a great time
Bodde här 1 natt i juni 2023

8/10 Bra

Allan

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Close to Main Street and beach..
Bodde här 3 nätter i juni 2023
Svar från Manager 29 juni 2023
Thanks for the review Allan

10/10 Fantastiskt

Keith

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Thoroughly enjoyed our stay and would definitely return
Bodde här 7 nätter i maj 2023
Svar från Manager 17 juni 2023
Thanks Keith for Excellent Review

10/10 Fantastiskt

Christine

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location, quiet and clean, easy walk to everything
Bodde här 9 nätter i maj 2023
Svar från Manager 3 juni 2023
Thanks for the excellent review Christine

8/10 Bra

Angelo

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very good condition--nice and quiet--close to shops and restaurants. Had no use for the nice robes but could could have used a shower cap.
Bodde här 10 nätter i maj 2023
Svar från Manager 3 juni 2023
Thanks for the feedback Angelo

10/10 Fantastiskt

Robert

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Close to everything, relaxing atmosphere and friendly staff
Bodde här 4 nätter i maj 2023
Svar från Manager 27 maj 2023
Thanks for the excellent review Robert

10/10 Fantastiskt

ryan

Gillade: Renlighet och rummets bekvämlighet
Super chill
This place has a real chill vibe. Quite, comfortable, birdsong, breezes. Easy access to washing machines. Great restaurants within walking distance. I'd stay here again. Heck, I'd practically move to Port Douglas.
Bodde här 4 nätter i maj 2023
Svar från Manager 27 maj 2023
Thanks for the excellent review Ryan

10/10 Fantastiskt

Yvonne

Gillade: Renlighet och rummets bekvämlighet
Bodde här 6 nätter i maj 2023
Svar från Manager 27 maj 2023
Thanks for the excellent review Yvonne

8/10 Bra

Juliette

Gillade: Renlighet och boendets skick och faciliteter
Great location!
Bodde här 3 nätter i maj 2023
Svar från Manager 27 maj 2023
Thanks for the great review Juliette