4/10 Dåligt
Cheri
Affärsresenär
10 juni 2024
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
I was very disappointed in my stay. The hotel is older and clean, but there were issues that shouldn’t be attributed to the age of the hotel. The ice machine was not working. My shower was not working properly, and the lights in the lamps kept flickering. Also with lighting, the bathroom lighting was so dim. The walls are VERY thin!
The pay for parking is very misleading since you pay the hotel to get access to a public parking garage across the street, but you are at risk for it completely filling up and not having anywhere else to park. This location is prime for sports events a couple of blocks away. When I left and came back, there was a LOT FULL sign blocking the entrance. The overflow lot that the hotel staff said I could use was also full so I had to park down the street and walk. It is not safe to walk at night in this neighborhood.
Upon booking my reservation and also at check-in, I had asked about securing a late check out time and I was told at both times that that would not be a problem. Of course I would be paying for that. I was told to just confirm first thing in the morning on the day of check out so that they could make note for the housekeeping staff. When I contacted the front desk, first thing in the morning I was told that they were un able to provide the late checkout, and the clerk was very short and rude about it. The hotel manager reached out to me and just basically said thanks for letting us know that you are dissatisfied. Very disappointed!
Cheri
Bodde här 1 natt i juni 2024