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Recensioner av Shilo Inn Suites Hotel - Portland Airport

3 out of 5
Shilo Inn Suites Hotel - Portland Airport
11707 Ne Airport Way, Portland, OR

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 447 av 1002 recensioner" "
8 - Bra i betyg. 235 av 1002 recensioner" "
6 - Okej i betyg. 149 av 1002 recensioner" "
4 - Dåligt i betyg. 94 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 77 av 1002 recensioner" "

8,0/10

Renlighet

8,2/10

Personal och service

7,2/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Eva

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022

8/10 Bra

Emily W

The Inn is very dated, but clean and staff were nice. Especially JoLynn & Lance. The internet did not work at all unless I sat in the lobby and used it. Mgt could not fix it, and said the Inn is going to be remodeled by different owners. So, likely the internet won’t be working or reliable until that time.
Bodde här 6 nätter i maj 2024

10/10 Fantastiskt

cyndah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a great hotel super clean and the staff were amazing
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Thom

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Huge rooms close to sharis diner!
Bodde här 4 nätter i april 2024
Svar från Front Desk 19 maj 2024
Thank you for the great review, your stay is always very important to us, please come again soon! Shilo Front Desk Staff

8/10 Bra

Lorraine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel a little weathered but very convenient for my purpose. Staff are excellent.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

richard

Reste med familj och småbarn, Reste i grupp, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I would suggest shilo if your travel or you what a stay vac locally it's a great place super clean and spacious hotel rooms
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Leanne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room waa very spacious and comfortable. Great pillows!
Bodde här 1 natt i maj 2024

8/10 Bra

Jason

Gillade: Renlighet och personal och service
Closed pool
Bodde här 1 natt i maj 2024

8/10 Bra

Douglas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Front Desk 16 maj 2024
Thank you! We look forward to seeing you again!

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
we were supposed to have a wake-up call and it did not happen.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

max

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
nice place to stay and fly out
Bodde här 1 natt i april 2024
Svar från Shilo GM 13 maj 2024
Hi Max! Thanks for the high rating and we hope to see you soon!

2/10 Väldigt dåligt

Beser

Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
I’m worried about my $100 you said you gonna deposit back to my card until now I don’t receive my $100 for the hotel room what happen how many more day you but back my money you said after check everything I’m checking out Saturday at 3:am until now nothing in my card this my last to book for this hotel not good for customer
Bodde här 1 natt i maj 2024
Svar från Shilo GM 13 maj 2024
Hi Beser, I am sorry you are disappointed with our policy where we authorize your card for 100. Unfortunately, we have no control over when the authorization is removed from your bank account. Generally, depending on your bank, it may take up to three business days. We hope you consider our hotel again in the future.

10/10 Fantastiskt

Emiliya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Piotr

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed only for one night so i don't have much to say it was ok for the money i paid
Bodde här 1 natt i maj 2024
Svar från Shilo GM 13 maj 2024
Thanks Piotr- we hope to see you again soon!

6/10 Okej

teresa

Gillade inte: Bekvämligheter och boendets skick och faciliteter
They overcharged and the bed was like a board
Bodde här 2 nätter i maj 2024
Svar från Shilo GM 13 maj 2024
Hi Teresa, Please contact our hotel directly to discuss your account. Please accept our apologies for the comfort of the bed. We hope you consider us again in the future.

10/10 Fantastiskt

Arlet

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Shilo GM 13 maj 2024
Thanks Arlet! We hope to see you again soon.

10/10 Fantastiskt

Robert

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay no complaints
Bodde här 1 natt i maj 2024
Svar från Shilo GM 10 maj 2024
Robert! I am so glad we delighted you and hope to see you again real soon!

10/10 Fantastiskt

John

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The only thing good about this property was it was close to the airport. The building is old and needs lots of care. Also, the clientele in the restaurant and bar. And also surrounding areas not make us very comfortable. Outside the hotel there was lots of yelling and screaming going on, and lots of people using drugs, drinking, etc.. Not a very safe place....
Bodde här 1 natt i april 2024
Svar från Shilo GM 10 maj 2024
Hi John, Please accept our apologies. We will be renovating in the coming months. Thank you very much for your feedback and hope to see you again real soon.

2/10 Väldigt dåligt

Rylee

Gillade inte: Personal och service och boendets skick och faciliteter
The amount of noise keeping people awake at night is unreal. When water is turned on, people walking around at all hours of the night, it is heard through every wall.
Bodde här 1 natt i maj 2024
Svar från Shilo GM 10 maj 2024
Rylee, I am so sorry you were disturbed by the plumbing. Our building will be undergoing a renovation in the coming months and hope you give us a try in the near future.

4/10 Dåligt

walter

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Needs remodeling
Bodde här 4 nätter i april 2024
Svar från Shilo GM 10 maj 2024
Hello Walter, We sure do need a renovation and our hotel will be undergoing a renovation in the coming months. Thank you for your feedback and hope to see you again real soon!

10/10 Fantastiskt

Douglas

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect for next day flight
Bodde här 1 natt i maj 2024
Svar från Shilo GM 10 maj 2024
Douglas! I am so glad we delighted you and hope to see you again real soon!

10/10 Fantastiskt

Alexander

Gillade: Renlighet
Good
Bodde här 1 natt i maj 2024
Svar från Shilo GM 10 maj 2024
Alexander! I am so glad we delighted you and hope to see you again real soon!

10/10 Fantastiskt

Stephen L.

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Shilo GM 10 maj 2024
Stephen! I am so glad we delighted you and hope to see you again real soon!

10/10 Fantastiskt

Thien Phuc

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place
Bodde här 1 natt i februari 2024
Svar från Your Shilo GM 2 maj 2024
Thank you Thien! We are glad you enjoyed your stay and look forward to your next stay with us!

6/10 Okej

Carolyn S

Gillade: Personal och service
No one was at the front desk for 10-15 minutes when I arrived. Needed a janitor to replace the battery in the door lock so my door key would work. No breakfast available at the hotel Very helpful manager who found someone to open my room door and change the lock battery and the airport shuttle drivers were great.
Bodde här 3 nätter i april 2024
Svar från Your Shilo GM 2 maj 2024
Carolyn, I am so sorry that no one was available upon arrival. I am glad we were able to get you into your room quickly despite the lock issue. we hope you'll give us another try when you are in the Portland area!

2/10 Väldigt dåligt

Megan

Bodde här 1 natt i april 2024

4/10 Dåligt

Megan

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The fact that the swimming pool AND the hot tub AND the sauna AND the steam room were all out of order was a big bummer. According to the staff, it's been like this for months and they didn't know when any of them would be open again.
Bodde här 1 natt i april 2024
Svar från Your Shilo GM 2 maj 2024
Hi Megan, I am so sorry about the issues with our facility. We are working on these major facility issues, but unfortunately it takes time. We hope you'll consider us again in the coming months.

10/10 Fantastiskt

Thien Phuc

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Svar från Your Shilo GM 2 maj 2024
Thank you so much!

10/10 Fantastiskt

Nancy

Reste med familjen
Gillade: Renlighet och personal och service
Love the room and staff disappointed that the last 3 times I stayed there within the past 4 months STILL nothing has been done to make the pool sauna or steamroom available to use It's been out of order for at least 5 months nWHY??? Other then that it was a good stay and a nice room
Bodde här 1 natt i april 2024
Svar från Your Shilo GM 2 maj 2024
Hi Nancy, The pool and fitness center will be undergoing renovation soon. I apologize for the inconvenience and the delay.

10/10 Fantastiskt

Perkins

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Up to standard
Bodde här 1 natt i april 2024
Svar från Your Shilo GM 2 maj 2024
Thank you Perkins!

10/10 Fantastiskt

David

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very comfortable in rooms!
Bodde här 1 natt i april 2024
Svar från Your Shilo GM 2 maj 2024
Thank you David! We hope to see you again soon!

8/10 Bra

ANDY

Reste med familjen
Gillade: Renlighet och bekvämligheter
While the room was very spacey and convenient. Everything was good, except 2 things we must bring to your attention: first of all, the receptionist was friendly but could use a little more training. She is too talkative and needs to know how to acknowledge waiting customers with at least a "I'll be right with you" or something.. After checking in, I realized we needed some stuff for the room, and so I went back out to the front desk and asked for them. She had some people checking in, and I assumed (from their conversation) they were long lost acquaintances. She never acknowledged my presence and went on and on with this couple for a good 30 minutes while I waited. Not an apology was offered either. Her attitude thereafter was not all friendly, (and neither was it the morning after) although we did get what we asked for. She was ok for our check in, but I do not know what changed after that. Secondly, there was a ton of dust, debris, whatever, on your headboard. A Starbucks topper was also found on the floor as proof that your room service didn't clean that well. So while the price was reasonable, the room was good, the reception was ok (at the beginning, anyways), we would never stay with you again. Your receptionist needs training on how to handle customers better and needs not be so "friendly" at other customers' inconvenience. It is the late night shift, and things could get difficult, we understand. But then, it is also a customer service position.
Bodde här 1 natt i april 2024
Svar från Di 25 apr. 2024
Thank you for your feedback. We will be addressing these issues.

10/10 Fantastiskt

kathie

Bodde här 1 natt i april 2024
Svar från Your Shilo GM 2 maj 2024
Thank you Kathie!

10/10 Fantastiskt

Lunette

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything
Bodde här 1 natt i mars 2024
Svar från Di 25 apr. 2024
Thank You

10/10 Fantastiskt

Ellysa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Di 25 apr. 2024
Thank you for your review

8/10 Bra

Gloria

Gillade: Renlighet och boendets skick och faciliteter
The hotel is fine. The staff at checkout needs some training. No matter how the bill is paid, a final checkout receipt can and should be printed. Shouldn't have to argue about it.
Bodde här 1 natt i april 2024
Svar från Di 19 apr. 2024
Thank you for your review. We will remind our staff to print a receipt.

8/10 Bra

Grant

Bodde här 1 natt i april 2024
Svar från Shilo GM 10 maj 2024
Hi Grant, I am so glad we delighted you and hope to see you again real soon!

6/10 Okej

Cheryl

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Expedia needs to update your website and so does the Shiloh inn. Part of my reason for selecting the Shiloh in was that they had 24 seven shuttle service they do not so I was stuck at the airport with no way to get to the hotel. After a long day of traveling was stressful. When I got to the hotel, I was told that their shuttle service ends at 11 o’clock so change that on the website and on the flyer in the elevator at the Shiloh Inn. The other thing is they no longer have breakfast. They haven’t had breakfast since Covid that needs to be changed because I was depending on that and that was part of the reason I selected the Shiloh inn. On the really positive side, Felicia at the front desk was amazing. She was helpful. She was courteous even though people were upset about no breakfast and no shuttle. She said I worked the night shift. I get this all the time. The clerk Patti was also cheerful and kind Shiloh Inn is lucky to have these women . They more than made up for the disappointments about the shuttle and the breakfast with their kindness and compassion and understanding. I won’t choose Shiloh in again because of the things that were on the website that didn’t actually happen.
Bodde här 1 natt i april 2024
Svar från Di 19 apr. 2024
Sorry to hear about the incorrect information on Expedia website. We will work with Expedia to resolve.

4/10 Dåligt

Nicholas

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The facility was really run down.
Bodde här 4 nätter i april 2024
Svar från Di 25 apr. 2024
we will be working on the facility very soon.Thanks for your patience

8/10 Bra

Corey

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Great place for stay park and fly
Bodde här 1 natt i april 2024
Svar från Di 15 apr. 2024
Thank you.

4/10 Dåligt

Alissa, Milwaukie

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Hotel staff was all very friendly and helpful. However the property had maintenance issues. Tried to have drinks and dinner but restaurant was understaffed and out of many options. Pool was out of service, bathrooms missing supplies or out of service, our bathroom door in our room wouldn’t close and the toilet seat looked like it was peeling.
Bodde här 1 natt i april 2024
Svar från Di 15 apr. 2024
Thank You,We are undergoing renovations.

4/10 Dåligt

William

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Nothing to like. Outside in poor shape. Pool and hot tube closed. No free breakfast as advertised. Terrible WiFi. No towels in room. Toilet clogged. Bathtub faucet not working properly. All for $140. Other than, what a great place…to never stay again.
Bodde här 1 natt i april 2024
Svar från Di 15 apr. 2024
Sorry to here about your stay. We will be working to address these problems.

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient and friendly
Bodde här 1 natt i april 2024
Svar från Di 25 apr. 2024
Thank you

6/10 Okej

Stephanie

Reste med familjen
Gillade: Renlighet
The staff is amazing. However, needs better communication to avoid being checked in to a dirty room.
Bodde här 2 nätter i april 2024
Svar från Di 15 apr. 2024
So sorry about the mix up. We have put new policys in place to avoid this

10/10 Fantastiskt

Thi

Gillade: Renlighet
Bodde här 2 nätter i april 2024
Svar från Di 25 apr. 2024
Thank You

8/10 Bra

Kiet

Bodde här 1 natt i april 2024
Svar från Your Shilo GM 2 maj 2024
Thank you Kiet!

6/10 Okej

Refugio

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Di 25 apr. 2024
Thanks for the review

4/10 Dåligt

Coral

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
I had stayed at this Shiloh a couple of years ago and thought it was outstanding, so I didn't hesitate to book when we needed a hotel near the airport for the night. When we arrived, there were 3-4 groups of people standing around waiting to check in. There was one clerk staffing the front desk (this was right around 4:00, so the time most people check into hotels), and this poor clerk apparently had just started, couldn't work the computer, etc. We got in line and waited--I am not kidding--about one hour to get checked into the hotel. Okay, fine. Later that evening, one of us decided to take a hot bath, only to find that the faucet on the bathtub was broken, as in it wouldn't budge and not water came out. I called the front desk and was told by someone that they'd be right up to "show me how it works." (I am 62, and I'm pretty sure I understand how American bathtub faucets work.) A half hour went by with no one appearing. Finally I called again, and a different person answered. This employee did come up to find that, sure enough, the faucet was broken. He went downstairs, returned, and handed us a different key, asking immediately for the key to the room we would be vacating. No offer to help. This stay at Shiloh was almost (almost) comical in its mediocrity. And honestly, if at even one point, any employee had said "we're sorry for..." it would not have been so awful. Basic customer service is extraordinarily helpful in these situations.
Bodde här 1 natt i april 2024
Svar från Di 17 apr. 2024
We have added additional staff to assist guests. Also have new maintenance personal working on rooms. Hope your next stay will be better

8/10 Bra

RUEL

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Location is safe
Bodde här 1 natt i april 2024
Svar från Di 25 apr. 2024
Thank you, glad you had a safe stay

2/10 Väldigt dåligt

farra

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Di 15 apr. 2024
Thank You