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Recensioner av Port Inn and Suites Portsmouth, Ascend Hotel Collection

3 out of 5
Port Inn and Suites Portsmouth, Ascend Hotel Collection
505 US Highway 1 Bypass, Portsmouth, NH

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 515 av 1000 recensioner" "
8 - Bra i betyg. 259 av 1000 recensioner" "
6 - Okej i betyg. 120 av 1000 recensioner" "
4 - Dåligt i betyg. 56 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 50 av 1000 recensioner" "

8,6/10

Renlighet

9,2/10

Personal och service

7,6/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 2 nätter i augusti 2023
Svar från General Manager 7 aug. 2023
Dear Guest,Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely,Angel Nye,General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Bernhard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från General Manager 28 maj 2024
Thank you for the perfect rating, Bernhard! We are delighted you had a great time at Port Inn and Suites Portsmouth and we look forward to making your next stay a great one once again.Sincerely,Angel Nye, General Manager

10/10 Fantastiskt

Fahimeh

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved our room! Enough space for all of us and convenient to drive around to places. Very friendly staff too.
Bodde här 1 natt i maj 2024
Svar från General Manager 25 maj 2024
Dear Fahimeh, Thank you so much for being our guest at Port Inn Portsmouth. We are glad that you had an overall good stay and that you appreciated our accommodations, location, and service. It was a pleasure to host you and we look forward to your next visit. Sincerely, Angel Nye, General Manager

4/10 Dåligt

Adriana

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The property outside is nice and has easy access to places to eat but the rooms are very dated, the carpet in my room had a lot of stains, the air conditioning kept turning off and waking us up, you can hear the noise from outside very clearly in the room, I booked the room about a month ago for 3 people ( Husbad, son and I) and the bathroom was set for two, not enough towels. I will not stay here again, it was not cheap either so was expecting it to be a lot better.
Bodde här 1 natt i maj 2024
Svar från General Manager 20 maj 2024
Dear Adriana, Thank you for sharing your feedback. On behalf of our entire team, please accept my apologies for failing to exceed your expectations. As a valued Choice Privileges member, your feedback is very important to us as we want our loyal guests to have an exceptional stay every time. On a related note, I would like to share that we are currently in the process of renovating our guestrooms and we would love the opportunity for you to experience our new and refreshed accommodations on a return visit. Sincerely,Angel Nye, General Manager

10/10 Fantastiskt

Scott

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My wife said as we pulled in, “cute place”, so it was a winner from the start. Nice room, nice staff, decent breakfast 6-10am for those that like to sleep in. Really spacious bathroom. Great off highway location. Quiet at night, busy in the morning with an active car dealership across the street. Hannaford less than half mile away.
Bodde här 1 natt i maj 2024
Svar från General Manager 16 maj 2024
Dear Scott, Thank you for your nice comments about our hotel. We are thrilled to know you had an incredible experience and appreciate your kind comments about our service and accommodations. Being just minutes from downtown Portsmouth and a short drive to some of our beautiful beaches and other attractions makes Port Inn Portsmouth an excellent choice for visitors, and we are glad you agree! It was a pleasure to host you and your wife. We look forward to your next visit.Sincerely,Angel Nye, General Manager

10/10 Fantastiskt

Stephanie

Gillade: Renlighet och personal och service
Bodde här 2 nätter i maj 2024
Svar från General Manager 13 maj 2024
Dear Stephanie, It is wonderful to know you had an enjoyable stay at Port Inn and Suites Portsmouth. We appreciate the excellent rating and hope to make your next stay an exceptional one as well. Sincerely, Angel Nye, General Manager

10/10 Fantastiskt

Audrey

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room is very nice. Office staff and amenities are excellent. Motel is located on a main road so it’s noisy nearby. Overall we’re content here and would come again.
Bodde här 1 natt i maj 2024
Svar från General Manager 11 maj 2024
Dear Audrey, Thank you for your feedback. We are so happy you loved our accommodations, service, and amenities! We appreciate your feedback and look forward to seeing you again at Port Inn and Suites Portsmouth soon. Sincerely, Angel Nye, General Manager

2/10 Väldigt dåligt

Tina

Reste i grupp
Gillade inte: Boendets skick och faciliteter
When we came in from seeing a show at the music hall, we found, to our disgust, a pile of dog poop on the floor. I called the front desk, and front desk person asked me, "What do you want me to do about it?" I had to tell him the options were to have someone come clean it up, or to move us to another room. He said no one could clean anything at that time. At 10:30 at night, we had to pack ourselves up and move to another room. The workers were disinterested in helping us, the place was dirty and run down. NEVER AGAIN!!!!
Bodde här 1 natt i maj 2024
Svar från General Manager 7 maj 2024
Dear Tina,Thank you for the feedback and we apologize for your experience. Although what you described is unusual, we will follow up with the team to ensure this does not happen again. Once again, our apologies and we hope to make a better impression next time.Sincerely, Angel Nye, General Manager

8/10 Bra

Aya

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
It’s nice stay, however it’s over priced for the facility. It’s dated. The service and staff are very nice and friendly.
Bodde här 1 natt i maj 2024
Svar från General Manager 6 maj 2024
Dear Aya, Thank you for being our guest at Port Inn and Suites Portsmouth. We are glad that you had an overall good stay and that you appreciated our service. On a related note, we would like to share that we are currently in the process of renovating our property and we would love the opportunity for you to experience our new and refreshed accommodations on a return visit. Sincerely, Angel Nye, General Manager

8/10 Bra

Calla

Reste med sin partner
Gillade: Renlighet och personal och service
Clean and comfortable. Great for an overnight.
Bodde här 1 natt i maj 2024
Svar från General Manager 4 maj 2024
Dear Calla, Thank you for Port Inn and Suites Portsmouth choosing for your overnight stay. We are glad that you had a great stay and that you appreciated our accommodations. It was a pleasure hosting you and we hope to do so again the next time you are in the area.Sincerely, Angel Nye, General Manager

10/10 Fantastiskt

Allen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fast service.
Bodde här 1 natt i april 2024
Svar från General Manager 14 apr. 2024
Dear Allen, Thank you for the glowing review of Port Inn Portsmouth! It is wonderful to know you enjoyed everything about your stay, especially our service. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely, Angel Nye, General Manager

10/10 Fantastiskt

William, Allentown

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and neat room, nice property and amenities.
Bodde här 2 nätter i april 2024
Svar från General Manager 10 apr. 2024
Dear William, Thank you for the glowing review of Port Inn Portsmouth! We loved reading about your excellent experience at our boutique hotel. We are happy to provide our guests with clean and modern accommodations with an array of amenities. Thank you for mentioning these aspects of your stay with other travelers. We appreciate the feedback and look forward to your future visit.Sincerely,Angel Nye,General Manager

10/10 Fantastiskt

William

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was beyond courteous. Very pleased with how they saw to our every need.
Bodde här 1 natt i april 2024
Svar från General Manager 8 apr. 2024
Dear William,Thank you so much for sharing your feedback after your time with us here at Port Inn and Suites Portsmouth. We are lucky to have a passionate team who are sincere and committed in their determination to make a difference with each of our guests. They will be delighted to know you appreciate their service. Thank you once again, and we hope to have the pleasure of another visit in the not-too-distant future.Sincerely,Angel Nye,General Manager

10/10 Fantastiskt

Nelli

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was dog friendly :)
Bodde här 1 natt i mars 2024
Svar från General Manager 3 apr. 2024
Dear Nelli, Thank you for staying with us at Port Inn Portsmouth and for letting other travelers know what a convenient choice we are when planning a trip to the area with their pets. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Angel Nye, General Manager

10/10 Fantastiskt

Linda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean, comfortable and a very friendly, helpful staff.
Bodde här 1 natt i mars 2024
Svar från General Manager 31 mars 2024
Dear Linda, Thank you for being our guest and for sharing your experience with other travelers. We are pleased you had a relaxing stay and that our accommodations and service exceeded your expectations. It was a pleasure to host you and we hope to see you again soon at Port Inn and Suites Portsmouth, Sincerely, Angel Nye, General Manager

6/10 Okej

Michael

Reste med sin partner, Reste med husdjur
Gillade: Renlighet
Ascend is not at the top of their game when it comes to customer service and room maintenance. Our first room had faulty plumbing in that we only had hot water at both sink and tub; We were moved to a smaller and less quality room; After complaint we were "upgraded" but that room had a bathroom with an exhaust fan beyond it's serviceable life as it was deafeningly loud. Black mold was noted in failing shower caulking; Room heating/cooling unit was so loud it was difficult to get to sleep. Words of apology was weak and when I cam to the front desk to get a couple bottles of water, the clerk who handled our concerns with little remorse actually charged us $3 per bottle of water one can get at on overpriced convenience store for 99¢. No offer of discount or discount voucher for a future stay was offered. Will not return. The upside of this hotel was that they do offer EV charging at no charge which to me as an EV was a great value...this trip I had my gas vehicle so...
Bodde här 1 natt i mars 2024
Svar från General Manager 26 mars 2024
Dear Michael, Thank you for letting us know about your recent visit. We are very sorry that you were checked into multiple rooms that were not ready and we also apologize for the service you received from our front desk staff upon stating your concerns. We take such matters seriously and rest assured this will be addressed appropriately. Thank you for your feedback and we hope you will consider staying with us again so we may provide you with the hospitality you expect and deserve.Sincerely, Angel Nye, General Manager

6/10 Okej

Angelica

Bodde här 1 natt i mars 2024
Svar från General Manager 20 mars 2024
Dear Angelica,Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely, Angel Nye, General Manager

8/10 Bra

Henry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nothing special but clean and decent. Staff was friendly and helpful.
Bodde här 1 natt i januari 2024
Svar från General Manager 15 mars 2024
Dear Henry,Thank you so much for your uplifting review of your recent stay at Port Inn and Suites Portsmouth. We appreciate your nice comments regarding our clean accommodations and friendly staff. Nothing pleases us more than knowing that our guests had a comfortable and relaxing stay. We hope to welcome you back soon.Sincerely,Angel Nye,General Manager

10/10 Fantastiskt

Allison

Bodde här 1 natt i februari 2024
Svar från General Manager 21 mars 2024
Thank you for the excellent rating, Allison! We are thrilled we met your expectations for a fantastic stay at Port Inn and Suites Portsmouth and it will be our pleasure to host you again.Sincerely, Angel Nye, General Manager

8/10 Bra

Sylvie, Saint Albans

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, friendly
Bodde här 1 natt i februari 2024
Svar från General Manager 24 feb. 2024
Dear Sylvie, Thank you for the glowing review of Port Inn Portsmouth! We are delighted that our friendly staff and excellent cleanliness standards contributed to your memorable experience. Thank you once again, and we hope to welcome you back soon.Sincerely,Angel Nye, General Manager

8/10 Bra

Diana, Norridgewock

Bodde här 1 natt i februari 2024
Svar från General Manager 21 mars 2024
Thank you for the kind rating, Diana! We are glad you had a good time at Port Inn and Suites Portsmouth and we look forward to the opportunity to host you again and turn that 4-star into a 5.Sincerely, Angel Nye, General Manager

10/10 Fantastiskt

mary

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Caring staff member at check in and awesome employee setting up breakfast buffet
Bodde här 1 natt i februari 2024
Svar från General Manager 19 feb. 2024
Dear Mary, Thank you for your generous review of Port Inn Portsmouth and especially for recognizing our team for the service they provided. We are always thrilled when our guests notice their kindness and enthusiastic spirit. Thank you once again, and we look forward to having you as our guest again whenever your travels bring you back to the area. Sincerely,Angel Nye, General Manager

8/10 Bra

Francois

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från General Manager 16 feb. 2024
Dear Francois, Thank you for taking a moment to rate your experience. All of us at Port Inn and Suites Portsmouth are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely, Angel Nye, General Manager

10/10 Fantastiskt

Richard

Bodde här 1 natt i februari 2024
Svar från General Manager 21 mars 2024
Dear Richard, Thank you for taking a moment to rate your experience. All of us at Port Inn and Suites Portsmouth are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely, Angel Nye, General Manager

6/10 Okej

Kerri

Gillade: Renlighet och personal och service
Staff were very friendly and helpful. The heater was noisy. Overall good stay.
Bodde här 1 natt i februari 2024
Svar från General Manager 6 feb. 2024
Dear Kerri, Thank you for sharing your feedback. While we are happy to see that you enjoyed your stay overall, we apologize for any inconvenience the noise from the heater caused you. We wish we had the opportunity to address this while you were still here so that we could have made amends. It would be our pleasure to host you again and ensure you have a quiet and restful experience. Sincerely,Angel Nye,General Manager

10/10 Fantastiskt

Chris

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wonderful hot breakfast by Anne!
Bodde här 1 natt i februari 2024
Svar från General Manager 6 feb. 2024
Dear Chris,Thank you for the glowing review of Port Inn Portsmouth! We strive to provide everything that will make our guests’ stay a wonderful experience, so your gracious comments mean a lot to us. It will be our pleasure to host your next stay when you are back in the area.Sincerely,Angel Nye,General Manager

10/10 Fantastiskt

Heather

Bodde här 1 natt i februari 2024
Svar från General Manager 21 mars 2024
Dear Heather, It is wonderful to know you had an enjoyable stay at Port Inn and Suites Portsmouth. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely, Angel Nye, General Manager

10/10 Fantastiskt

Riley

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked that they had free tesla charging. Comfortable room, very quiet even though it’s on a super busy road
Bodde här 1 natt i februari 2024
Svar från General Manager 3 feb. 2024
Dear Riley, Thank you for your nice comments about Port Inn Portsmouth! We are thrilled to know you had an incredible experience and appreciate your comments about our Tesla charging and accommodations. Thank you again for your kind review and we hope to welcome you back soon.Sincerely,Angel Nye,General Manager

10/10 Fantastiskt

Ruben

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing hotel. Awesome staff. Great breakfast and very clean rooms
Bodde här 1 natt i januari 2024
Svar från General Manager 3 feb. 2024
Dear Ruben, Thank you for the glowing review of Port Inn Portsmouth! We are glad that you had a wonderful stay and that you appreciated our service and breakfast. We appreciate the feedback and look forward to your future visit.Sincerely,Angel Nye,General Manager

10/10 Fantastiskt

Valerie

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Port Inn? Perfection!
My friends and I head to Portsmouth for a girls weekend once a year after the holidays... trying to find something close to town, not too expensive AND is safe can sometimes be challenging. We loved the quaintness of the pictures and were thrilled when we were able to book 2 separate sleeping areas (one of us snores) LOL! The front desk agent was very friendly and helpful. The room was clean, warm, cozy and quiet! Shower was nice and hot, beds were comfy and the walls weren't thin! No need for us to look for a different hotel next year, we know we'll be booking at the Port Inn! Thank you for your wonderful hospitality!
Bodde här 2 nätter i januari 2024
Svar från General Manager 23 jan. 2024
Dear Valerie, Thank you for taking the time to write such generous feedback. We are pleased to read about the quality time you could spend with your friends at Port Inn Portsmouth, and we are happy to have been a part of creating some wonderful memories. Your feedback will be shared with our entire team. It was a pleasure to host you and your friends. We look forward to your next visit.Sincerely,Angel NyeGeneral Manager

10/10 Fantastiskt

DARLINE

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk staff was super friendly
Bodde här 3 nätter i januari 2024
Svar från General Manager 24 jan. 2024
Dear Darline, Thank you for evaluating your stay at Port Inn Portsmouth. Our front desk teams work very hard to provide a welcoming experience for all our guests, so we appreciate your recognition of their efforts. We will share your kind remarks at our next staff meeting. It was a pleasure to be of service, and we look forward to your next visit.Sincerely,Angel Nye,General Manager

10/10 Fantastiskt

Melinda

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
We were looking for a budget friendly convenient property for cultural weekend in Portsmouth and Boston. Property is clean and although right off Route 1 bypass it was quiet. Easy access to downtown Portsmouth, highways and a great diner down the road. There was a problem with the room locks and the staff was very accommodating with getting us access and getting us on the road.
Bodde här 2 nätter i januari 2024
Svar från General Manager 19 jan. 2024
Dear Melinda,Thank you for letting us know you had an amazing time at Port Inn and Suites Portsmouth. Being just minutes from downtown Portsmouth and highways and other attractions makes Port Inn Portsmouth an ideal choice for visitors, and we are glad you agree! We also appreciate your positive comment regarding our clean property and helpful staff. Thank you once again, and we wish you safe travels!Sincerely,Angel Nye,General Manager

10/10 Fantastiskt

Kathleen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Get away!!
Rented 2 rooms for a quick get away weekend with our daughter & son-in law! First thought was oh no a motel (previously a few we stayed at weren't very good) But boy were we wrong! Excellent condition, exceptional clean, rooms comfortable & inviting! Located right off the highway with restaurants, and stores easy drive within minutes. Price is very reasonable and would definitely stay again! Staff is very friendly and helpful, on things locally. What you see in there pictures is what you will get!
Bodde här 1 natt i januari 2024
Svar från General Manager 15 jan. 2024
Dear Kathleen, Thank you for your nice comments about our hotel. We are thrilled to know you had an incredible experience and appreciate your comments about accommodations and service. Being just minutes from downtown Portsmouth and a short drive to some of our beautiful beaches and other attractions makes Port Inn Portsmouth an excellent choice for visitors, and we are glad you agree! It was our pleasure hosting you, and we look forward to your next stay with us.Sincerely,Angel Nye,General Manager

8/10 Bra

Theodore

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Convienient motel stay
Spent two nights here on business. Room was neat, clean and accomodating. Would have liked a mat in the tub as was very slippery without one. Otherwise nice accomodations and breakfast was nice to have added for getting out and getting a good start to the morning. Bed was very comfortable. This location was central to where I needed to work.
Bodde här 2 nätter i januari 2024
Svar från General Manager 11 jan. 2024
Dear Theodore, Thank you for being our guest at Port Inn Portsmouth. We are pleased to know that we were able to provide you with a convenient and comfortable place to stay while you were here on a business visit. We also value your feedback and suggestions regarding the tub and we will address that immediately. It was a pleasure having you with us, and we hope to welcome you back again soon.Sincerely,Angel Nye,General Manager

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean,and quite
Bodde här 1 natt i december 2023
Svar från General Manager 31 jan. 2024
Dear Michael, Thank you for your recent stay at the Port Inn Portsmouth. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with our clean and quiet accommodations. We appreciate your business and hope to welcome you back soon for another enjoyable stay.Sincerely, Angel Nye, General Manager

10/10 Fantastiskt

Julie

Bodde här 1 natt i december 2023
Svar från General Manager 31 dec. 2023
Dear Julie, Thank you for taking a moment to rate your experience. All of us at Port Inn and Suites Portsmouth are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area. We wish you a Happy New Year!Sincerely, Angel Nye, General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We had no issues, nice room, nice people.
Bodde här 1 natt i december 2023
Svar från General Manager 15 dec. 2023
Dear Guest,Your feedback is the best performance measure we have, so thank you for sharing your experience with us. We are pleased with your positive comments about our nice rooms and our staff. We look forward to having you as our guest again soon at Port Inn and Suites Portsmouth.Sincerely,Angel NyeGeneral Manager

10/10 Fantastiskt

Edward

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, easy check in, friendly and good breakfast
Bodde här 3 nätter i december 2023
Svar från General Manager 5 dec. 2023
Dear Edward,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Port Inn and Suites Portsmouth.Sincerely,Angel NyeGeneral Manager

8/10 Bra

Scott

Bodde här 1 natt i december 2023
Svar från General Manager 29 dec. 2023
Dear Scott,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Port Inn and Suites Portsmouth. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Angel Nye,General Manager

10/10 Fantastiskt

Susan

Gillade: Personal och service
Bodde här 2 nätter i november 2023
Svar från General Manager 28 nov. 2023
Thank you for your outstanding rating, Susan! It is a pleasure to know that we exceeded your expectations. We look forward to hosting you again at Port Inn and Suites Portsmouth, and we hope that will be soon!Sincerely,Angel Nye,General Manager

10/10 Fantastiskt

Chia-Nien

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice staff
Bodde här 1 natt i november 2023
Svar från General Manager 12 nov. 2023
Dear Guest, Thank you for the excellent feedback! We are truly delighted to know that you had a wonderful time with us here at Port Inn and Suites Portsmouth and that you enjoyed our warm hospitality. We look forward to having you as our guest again soon.Sincerely, Angel Nye, General Manager

4/10 Dåligt

Rodolphe

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very expensive for what is a low-scale motel and not the intermediate-scale hotel is portrays itself as. Very limited breakfast options. Bad environmental practices (single-use plastic forks/knives, single-use throwaway paper dishes, plastic cups, ...). Bedhead was sticky and had hairs on it from previous guests. Bath towels had holes in them. Air conditioning/heater is extremely loud - you can't leave it on at night or while watching TV.
Bodde här 3 nätter i oktober 2023
Svar från General Manager 27 okt. 2023
Dear Rodolphe, Thank you for being our guest and sharing your experience. We are sorry that your visit with us fell short of your expectations and hope you will accept our apologies for the concerns you outlined in your review. We always appreciate guest feedback to know how we did and what may be improved on for the future. Please be assured we will address each issue with our staff so we are well-poised to serve you better during your next stay. Sincerely,Angel Nye,General Manager

2/10 Väldigt dåligt

Rena

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Horrible Room
We booked a two night stay, but the room smelled so bad from mold, mildew and dust that we decided to find another hotel the next morning at our own expense. That was a hard $300 lesson. I don’t believe the hotel rooms have been remodeled since the hotel was built decades ago. The carpet was thread bare and disgusting. The room was not just old, but it wasn’t clean. The air conditioner was emitting a foul smell so we turned it off. Even the bathroom sink was severely cracked and broken. It seems as though the manager replies to bad reviews by saying, “I’m sorry that you didn’t notice the improvements” but in all honesty, I did see someone working on the roof. I can’t imagine how bad the roof must be to rate fixing before repairing the rooms. The two positive things about this are the complimentary breakfast and the friendliness of the hotel staff. Choice Hotels should be ashamed for keeping this hotel under their brand. There are many reviews like this one…do not stay here.
Bodde här 2 nätter i oktober 2023
Svar från General Manager 27 okt. 2023
Dear Rena,Thank you for taking the time to review your recent stay with us. We truly apologize for your disappointing visit and while I know I cannot change the experience you had, I can assure you that the upgrades will be refreshing and we would love for you to return once it is completed. Once again, our apologies for not meeting your expectations and we hope you will give us another chance to change your opinion about our hotel.Sincerely,Angel Nye,General Manager

10/10 Fantastiskt

Amelia

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a wonderful time. The room was clean and the front desk staff was delightful. This is a great "home base" to travel around New Hampshire, Maine and Massachusetts.
Bodde här 6 nätter i oktober 2023
Svar från General Manager 27 okt. 2023
Dear Amelia,Thank you for the excellent review of Port Inn and Suites Portsmouth! Your comments about our clean accommodations and friendly staff are appreciated. We are glad our hotel worked out to be a perfect home base for you to explore the area. It was a pleasure to host you and we hope you will be back soon.Sincerely,Angel Nye,General Manager

6/10 Okej

MarieLouise

Bodde här 1 natt i oktober 2023
Svar från General Manager 9 nov. 2023
Dear Marie, Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely, Angel Nye, General Manager

10/10 Fantastiskt

Margaret

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was very clean. the staff was nice and the self-service breakfast had nice choices of hot and cold
Bodde här 2 nätter i oktober 2023
Svar från General Manager 18 okt. 2023
Dear Margaret, Thank you for such a positive review of our hotel. Your comments about our accommodations, service, and breakfast are greatly appreciated. Thank you for choosing Port Inn and Suites Portsmouth. We hope you are already planning your next stay with us. Sincerely, Angel Nye, General Manager

2/10 Väldigt dåligt

Matthew

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från General Manager 9 okt. 2023
Dear Matthew, We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely, Angel Nye, General Manager

10/10 Fantastiskt

Leeann

Bodde här 2 nätter i oktober 2023
Svar från General Manager 28 okt. 2023
Dear Leeann, Thank you for taking a moment to rate your experience. All of us at Port Inn and Suites Portsmouth are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely, Angel Nye, General Manager

8/10 Bra

Julie

Bodde här 2 nätter i oktober 2023
Svar från General Manager 9 okt. 2023
Dear Julie, Thank you for taking a moment to rate your experience. All of us at Port Inn and Suites Portsmouth are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely, Angel Nye, General Manager