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Recensioner av Barton Manor Hotel & Spa, BW Signature Collection

4 out of 5
Barton Manor Hotel & Spa, BW Signature Collection
746-768 Garstang Road, Barton, Preston, England

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 261 av 490 recensioner" "
8 - Bra i betyg. 148 av 490 recensioner" "
6 - Okej i betyg. 48 av 490 recensioner" "
4 - Dåligt i betyg. 15 av 490 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 490 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

nigel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hotel. Always enjoy our stay.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

nigel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We liked everything about this hotel. Friendly,helpful ,and spotlessly clean.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Soyoo

Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Hannah, Wigan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved our room in the newly done Club House. Lots of little extras that made it feel really special. Room service was pretty quick and tjhe food was to a good standard. All the staff we spoke to were very pleasant and helpful.
Bodde här 1 natt i maj 2024
Svar från Annu 12 maj 2024
Hi Hannah,Thank you for providing the lovely feedback, hope to see you soon.Thank you

8/10 Bra

Alane Vicki

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Large, clean room. Very good breakfast selection. Lovely pool.
Bodde här 2 nätter i maj 2024
Svar från Annu 12 maj 2024
Hi Alane,Thank you for providing the time to rate your stay with us. Hope to see you soon.Thank you,

10/10 Fantastiskt

Maria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Well presented hotel, lovely restaurant, room on the small side
Bodde här 1 natt i maj 2024
Svar från Annu 12 maj 2024
Dear Maria,Thank you for providing your valuable time to rate your stay with usThank you,

4/10 Dåligt

Mark

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
The Hotel is advertised as a spa yet when we arrived on the Saturday there was a wedding in full swing which took over the hotel and grounds making it difficult to avoid guests and children. We were advised that this would be going on till the early hours. Also we were unable to book any treatment or enjoy the facilities as none were available as pre booked or no staff available. There was no where else to go in the hotel for relaxation or entertainment. After 6 hours of feeling hopelessly bored and trying to avoid the noisy wedding guests we gave up and decided to go home. THERE WAS NOTHING ELSE TO DO!!!! Why are potential guests not warned about weddings or facilities pre booked. They could change their weekend then to actually attend the Spa Facilities that Barton Moor professes to offer. I was very disappointed and upset that no refund partial or otherwise was offered as given the horrible experience we had with no alternatives available Plus if you charge £154 for an “executive room” make sure the view from the window does not overlook the extractor fans and vents of the whole of the kitchen roof and fire escape. Terrible view for the money paid. I will NOT be recommending Barton Moor!!!!!
Bodde här 1 natt i mars 2024
Svar från Annu 12 maj 2024
Hi Mark,On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you,

10/10 Fantastiskt

Matthew

Bodde här 1 natt i mars 2024
Svar från Annu 12 maj 2024
Dear Matthew,Thank you for providing your valuable time to rate your stay with us.Thank you

10/10 Fantastiskt

Andrew

Great nice hotel lovely staff
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Mr Stephen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This was very friendly nothing was to much trouble, hotel was nice and clean
Bodde här 2 nätter i februari 2024

2/10 Väldigt dåligt

david

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The reason for the low review is we was in room 216 and all night long we could hear the elevator going up and down it’s really loud in this room. The steam room and sauna were great but the pool was really cold. Other than these 2 points our stay was great I would stay again but not in a room near the elevator
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

ian

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Return visit
Return visit to this hotel. Not far off the motorway network. Quiet area Pleasant staff Comfy rooms Nice food and nice leisure facilities
Bodde här 1 natt i februari 2024

8/10 Bra

Sabah

Gillade: Renlighet och boendets skick och faciliteter
What i didn't like that bang on at 11am i got a knock on the door on the day of check out. Should allow people at least 15 minutes before knocking on door.
Bodde här 4 nätter i februari 2024

10/10 Fantastiskt

Troy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Customer service second to none
We booked this hotel as an overnight stop off on the way to the Lake District. The staff were amazing and came out in the rain to help us in with out bags. They couldn't do enough for me or my child and even gave my daughter a little present as she was leaving. I wish all hotels delivered this level of experience
Bodde här 1 natt i februari 2024

8/10 Bra

Po Ying

Bodde här 1 natt i februari 2024
Svar från Annu 12 maj 2024
Dear Ying,Thank you for providing your valuable time to rate your stay with us.Thank you

10/10 Fantastiskt

elizabeth

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Jan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

4/10 Dåligt

David

Reste med familjen
Gillade inte: Personal och service
Nice hotel (avoid annex)
We stayed here for a couple of nights as a family with 2 toddlers. The room wasn’t in the main hotel building but in the gatehouse Annex next to the main road. Room was nice and clean but the noise from the main road was irritating plus we could hear the TV word for word all night until 2am from the room next door. Both making our daughter restless through the night. Breakfast was nice and service was friendly. Pool and sauna was small but very relaxing, we had asked at reception if we could check out at 10.45 and use pool for 30min but they wouldn’t allow us, so left on a sour note and 2 very upset toddlers.
Bodde här 2 nätter i februari 2024
Svar från Annu 11 feb. 2024
Dear David,Thank you for taking the time to provide feedback on your recent stay with us. We genuinely appreciate your insights as they help us improve our services. We apologize for any inconvenience caused by the location of your room in the Gatehouse Annex. Your comfort is our priority, and we regret that we fell short in providing you with a peaceful environment. We'll look into ways to mitigate noise disturbances It's heartening to hear that you enjoyed our breakfast offerings and found our staff friendly. However, we're disappointed to learn about the inconvenience you experienced with our pool and sauna facilities and the inability to extend your check-out time for a short swim. We'll review our policies to see how we can better accommodate our guests' requests within reasonable bounds.Your feedback is invaluable to us, and we will use it constructively to enhance our services and ensure that future guests have a more seamless experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Bra

Jan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Malgorzata

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing
The staff and hotel were amazing. I was there a second time and the only what I wasn't very happy with was the food in the restaurant(the dinner menu could have had more choices).
Bodde här 2 nätter i januari 2024

8/10 Bra

David

Gillade: Bekvämligheter
Good facilities, helpful staff , comfortable room, close to M6. Great for one night stop off.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Andrew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

8/10 Bra

Linda

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love this hotel. Have been coming for years for work. Staff always friendly and helpful, food is fantastic and the rooms are comfortable. A little more attention to detail with room cleaning would make it a 5 star review
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Andrew

Reste med familjen
Gillade: Boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023

6/10 Okej

Alan

Bodde här 1 natt i december 2023

10/10 Fantastiskt

N

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Reception 21 dec. 2023
Thank you for taking time to review. We appreciate your feedback. Looking forward to welcoming you back

8/10 Bra

Vaughan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice Stay
Nice hotel with interesting features. Friendly staff and good facilities.
Bodde här 1 natt i december 2023
Svar från Reception 21 dec. 2023
Thank you for taking time to review. We appreciate your feedback. Looking forward to welcoming you back soon.

10/10 Fantastiskt

ian

Bodde här 1 natt i november 2023
Svar från Reception 21 dec. 2023
Thank you for taking time to review. We appreciate your feedback

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was excellent 👍…. room was good … bar area and restaurant modern and relaxing…. pool area exceptional…. will stay again and would highly recommend 😊
Bodde här 1 natt i november 2023
Svar från Reception 21 dec. 2023
Thank you for taking time to review. We value your feedback. We are looking forward to welcoming you back soon.

10/10 Fantastiskt

Calum

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If you don't actually have a reason to go to Barton - find one! This hotel is fabulous. A real surprise. Great staff, comfortable warm room with excellent bed & bedlinen. Superb restaurant, surprisingly good wine list. Proper secure parking. Sensibly priced. Was totally surprised.
Bodde här 1 natt i november 2023
Svar från Barton Manor 25 nov. 2023
Thank you so much for taking the time to leave this lovely review!We are so pleased you was happy with your stay with us and we all hope to see you again in the future.

10/10 Fantastiskt

Lisa

Bodde här 1 natt i november 2023
Svar från Reception 21 dec. 2023
Thank you for taking time to review. We appreciate your feedback. Looking forward to welcoming you back

8/10 Bra

Gordon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Reception 21 dec. 2023
Thank you for taking time to review. We value your feedback. Looking forward to welcoming you back soon

10/10 Fantastiskt

Robert

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent modern hotel
A large hotel that is nicely furnished and very clean. A lot looks very new. The bedroom was very clean but a little small, but more than adequate for me and my suitcase. There was free tea, coffee and bottled water available.The bathroom was compact but very new and modern, also extremely clean. The leisure facilities were very modern with a pool, sauna and steam room. It all looks brand new. There are lockers but not male/female locker rooms, it's unisex with individual locking changing and shower cubicles. I didn't try the other facilities. The pool due to its shape is difficult to swim lengths if there are more than a handful of others in at the same time, but the facilities are beautifully laid out and again clean to an amazing degree. Unfortunately stayed on a Sunday when only a cutdown set menu was available, but the meal was cooked perfectly and tasted excellent, a full three course meal for one person with wine for under £30 was good value. My stay on Sunday night was excellent. I will definitely consider this hotel again if in the area.
Bodde här 1 natt i november 2023
Svar från Barton Manor 25 nov. 2023
Thank you so much for taking the time to leave this lovely review. Your words will be passed on to the team :)

10/10 Fantastiskt

AJ

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The stay and hospitality at the hotel was great.Especially the receptionist Jahana gave us the best experience and showed all the property and facilities
Bodde här 1 natt i november 2023
Svar från Reception 21 dec. 2023
Thank you for taking time to review. We appreciate your feedback looking forward to welcoming you again

8/10 Bra

Kim

Bodde här 1 natt i november 2023
Svar från Reception 21 dec. 2023
Thank you for taking time to review. We value your feedback. Looking forward to welcoming you back so we could provide you with excellent service.

10/10 Fantastiskt

Mrs Ruth mitchell

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Well worth a stay
Lovely staff and great location would recommend and stay again
Bodde här 2 nätter i november 2023
Svar från Reception 21 dec. 2023
Thank you for taking time to review. We appreciate your feedback . Looking forward to welcoming you back again

6/10 Okej

Russell

Reste med familjen
Gillade: Renlighet
Average - up and down!
Stayed in the gatehouse family room , only problem its on the road and very noisy!!! Didn't get much sleep! Reception helpful , pool area well kept. Breakfast at 9am , everything gone or freezing cold ! Staff nowhere to be seen!
Bodde här 1 natt i november 2023
Svar från Reception 21 dec. 2023
Thank you for taking time to review. I apologise your stay was not as you expected. We will work on the feedback received.

10/10 Fantastiskt

James

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
All round decent hotel
Food is slightly overpriced/small and limited but tastes nice . Room was clean and comfy . Only negative is lack of air on in room
Bodde här 4 nätter i oktober 2023
Svar från Reception 21 dec. 2023
Thank you for taking time to review. We value your feedback and will consider it to deliver better service.

10/10 Fantastiskt

Andrew

Bodde här 1 natt i november 2023
Svar från Reception 21 dec. 2023
Thank you for taking time to review. We appreciate your feedback.

8/10 Bra

Philip

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Annu 31 okt. 2023
Hi Philip,Thank you for your feedback , it is really good to know that you enjoyed your stay with us.

10/10 Fantastiskt

Lauren

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely helpful staff and the gym/pool area was great and very quiet!
Bodde här 2 nätter i oktober 2023
Svar från Annu 31 okt. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okej

mark

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

8/10 Bra

Ruth

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable stay
Staff were all very helpful. Pool area was lovely.
Bodde här 1 natt i oktober 2023
Svar från Barton Manor 25 nov. 2023
Thank you!

10/10 Fantastiskt

David

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Nice.
Lovely hotel. Gated car park. Nice breakfast. Efficient friendly staff.
Bodde här 1 natt i oktober 2023
Svar från Barton Manor 25 nov. 2023
Thank you!

6/10 Okej

Stephen J

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
A curate’s egg
Hotel accommodation very nice. Good room, comfortable and clean with a small, but serviceable bathroom. Nice touches with coffee and tea dispensers. Less impressive was the dining, we only had breakfast which was poorly run on both days. Sunday was done on a cook to order basis but there was no menu, eventually food sorted but coffee and tea came with no cups and saucers or milk, toast didn’t appear at all, the non cooked items were in a buffet which was short on content and variety. Mondays cooked buffet was available but with some items also available to order, once again no idea what as no menu. Poor management, training and supervision clearly needs to be tackled.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

JANET

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Recommend visit
2nd stay here. Lovely staff and spotlessly clean. Only complaint was on 1st visit waiter asked us for a tip , when we ignored him he muttered you always leave something at reception. I will if I want to but not if someone asks for one. He was not there on this visit.
Bodde här 2 nätter i oktober 2023

6/10 Okej

Matthew

Gillade: Renlighet, personal och service och rummets bekvämlighet
OK, would stay again if price was right
This hotel is a bit out of the way of major areas, but good for passing as it’s on a main road. Food was very good on site, although very expensive. Room was a king room but had two single pushed together, a gripe of mine. Queried and was told it was because I’d booked through hotels.com and to call direct next time and they would get me a king
Bodde här 1 natt i augusti 2023