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Recensioner av Excellence Riviera Cancun - Adults Only All Inclusive

5 out of 5
Excellence Riviera Cancun - Adults Only All Inclusive
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 1161 av 1450 recensioner" "
8 - Bra i betyg. 182 av 1450 recensioner" "
6 - Okej i betyg. 40 av 1450 recensioner" "
4 - Dåligt i betyg. 22 av 1450 recensioner" "
2 - Väldigt dåligt i betyg. 45 av 1450 recensioner" "

9,8/10

Renlighet

9,6/10

Personal och service

9,6/10

Bekvämligheter

9,6/10

Boendets skick och faciliteter

9,6/10

Hållbarhet

Recensioner

8/10 Bra

Ingrid Ann

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 16 nätter i april 2022
Svar från The Excellence Collection 27 apr. 2022
Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection

10/10 Fantastiskt

Lisa

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was great and so was the food. Would have been nice to have a place to dance at night but otherwise it was great.
Bodde här 4 nätter i april 2024
Svar från The Excellence Collection 13 maj 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. Nonetheless, we appreciate you highlighted your suggestions, which have been already addressed to the management department. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Fantastiskt

Richard

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Extraordinary resort, fantastic customer service, delicious food, beautiful property, exciting & enjoyable entertainment, especially in the evenings!
Bodde här 4 nätter i maj 2024
Svar från The Excellence Collection 13 maj 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination and for taking the time to share this review with the Expedia community. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Fantastiskt

Gary Lee

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellence resorts are great to stay at. Staff are great.
Bodde här 6 nätter i maj 2024
Svar från The Excellence Collection 13 maj 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Fantastiskt

Tyra

Gillade: Renlighet
Bodde här 6 nätter i april 2024
Svar från The Excellence Collection 13 maj 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Fantastiskt

Mark

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent stay
Bodde här 7 nätter i maj 2024
Svar från The Excellence Collection 13 maj 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Fantastiskt

Cory

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay here was absolutely perfect, the staff was amazing, the food was amazing. It truly is an all-inclusive to the definition of the word. The nightly entertainment was super high quality and diverse. Highly recommend to anyone looking for a getaway vacation with zero worries or stress.
Bodde här 7 nätter i maj 2024
Svar från The Excellence Collection 13 maj 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Fantastiskt

Seyed, Concord

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great time at this hotel, customer care was top notch , 24/27 service, friendly staff!
Bodde här 6 nätter i april 2024
Svar från The Excellence Collection 13 maj 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Fantastiskt

Amber Rae

Gillade: Renlighet
Bodde här 4 nätter i maj 2024
Svar från The Excellence Collection 9 maj 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Fantastiskt

Lindsey

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great service, always staff around. Room was a bit dated and musty but a small downside all things considered
Bodde här 4 nätter i maj 2024
Svar från The Excellence Collection 7 maj 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Fantastiskt

Ronald

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property was AMAZING! So beautiful! So clean! Everything was immaculate and gorgeous!
Bodde här 5 nätter i april 2024
Svar från The Excellence Collection 6 maj 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers.We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Fantastiskt

Simrin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall a great resort, went with my family. A lot of groups travelling together. Food was great, love the lunch restaurants with the ocean view.
Bodde här 5 nätter i april 2024
Svar från The Excellence Collection 6 maj 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great atmosphere. All staff is super polite and helpful. Food is awesome for being an inclusive resort and the drinks are strong! Definitely will be back next year.
Bodde här 5 nätter i april 2024
Svar från The Excellence Collection 6 maj 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Fantastiskt

Rosanna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved being pampered by Antonio bringing us drinks on the beach. Our junior suite was spacious. We ate at a different restaurant every night and hard to pick a favourite as all were great.
Bodde här 7 nätter i april 2024
Svar från The Excellence Collection 6 maj 2024
Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share this review with other travelers.We are delighted to hear from you that we are able to exceed your expectations in all the areas, which are taken care of, and you enjoyed your stay with us mainly due to the outstanding service provided by Antonio to make you feel extra pampered. We will pass your kind words along to the team.We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Fantastiskt

Brianne

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff is wonderful and so friendly! So many dining options and food selection is wonderful. Loved the option for the pool bar, beach, or lazy river. Rooms are cool and very well maintained. Would stay here again in a heartbeat.
Bodde här 6 nätter i april 2024
Svar från The Excellence Collection 8 maj 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Fantastiskt

Rachel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is amazing. Great size rooms. Everything is included- mini bar, room service, restaurants, activities etc, it's nice being able to go and relax and not have to worry about anything
Bodde här 5 nätter i april 2024
Svar från The Excellence Collection 6 maj 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Fantastiskt

ADRIAN

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean welcoming resort from the moment you step out of your airport transfer to the moment you say farewell. Friendly staff ready to accommodate guests needs. Great selection of food and drinks with good domestic and international choices. Overall good experience. The ongoing seaweed problem that plagued the seashore drop a little bit from overall good experience.
Bodde här 7 nätter i april 2024
Svar från The Excellence Collection 2 maj 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.It is lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went out of their way to make sure that every request was accommodated. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special was your stay.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Fantastiskt

Quinn, Cambridge

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best resort we’ve stayed at by a long shot. Everything was great. Food was outstanding (usually it’s hit & miss at resorts), service was 10/10. Entertainment was in a whole different league compared to other resorts. Only complaint is that the resort could use a little freshen up, and things seemed to be falling apart (chairs, parts of the room etc). Probably why the price was so discounted. Don’t think we will go anywhere except excellence for now on!
Bodde här 7 nätter i april 2024
Svar från The Excellence Collection. 2 maj 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Fantastiskt

Quin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i februari 2024
Svar från The Excellence Collection 3 maj 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Fantastiskt

Amy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was fantastic. Clean and safe. I will definitely visit this resort again in the future.
Bodde här 4 nätter i april 2024
Svar från The Excellence Collection 1 maj 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Fantastiskt

Wesley

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tennis pro Alexis was so wonderful as was all bar service, wait staff front desk and house keeping.
Bodde här 6 nätter i april 2024
Svar från The Excellence Collection 30 apr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Fantastiskt

Rameel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything is a 10/10 except the beach. It stunk and had a lot of seaweed. If the beach isn’t your thing this resort is perfect in every other aspect it’s a great balance of party vs quiet. But it’s not exceptionally quiet or exceptionally a party. It’s just a very well balanced resort and every other aspect besides the beach is a 10/10
Bodde här 5 nätter i april 2024
Svar från The Excellence Collection 30 apr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are sorry you experienced the seaweed season. Please, note that the seaweed depends on weather conditions, although our hotels take the initiative to clean up our beaches daily because we pay special attention and care to maintain them.Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Fantastiskt

Kariza Mae Babao

Bodde här 3 nätter i april 2024
Svar från The Excellence Collection 30 apr. 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Bra

Karen, Richmond Hill

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The place was clean and the staff were amazing. It’s just that the rooms are “old”. They need upgrading. For example, the tap in the shower came off in my hand, a wall sconce on the wall had a shade on it that did not fit. The curtains were dirty, as were the white wash clothes and towels. Many of them were stained.
Bodde här 7 nätter i april 2024
Svar från The Excellence Collection 30 apr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Fantastiskt

Kade

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
wonderful plqce to relax for a week
Bodde här 8 nätter i april 2024
Svar från The Excellence Collection 28 apr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Fantastiskt

Daniel

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Just a stellar resort. The entertainment, food, service, beach, pools, everything was great. Small enough that you can walk from your room on one side of the resort to the beach in 5min.
Bodde här 7 nätter i april 2024
Svar från The Excellence Collection 28 apr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, the food and beverages, deliver joy through our shows and entertainment activities, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Fantastiskt

Admassu, Beltsville

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is well managed. Among the employees the Front desk Supervisor, Armando Navarrete is exceptional in giving required information, making sure that we had a comfortable and worry free stay. I think is a really very good asset to the Exvellence Rivera Cancun. Hector from Lobster restaurant and Enrique from the Hydro Spa were also very attentive and helpful. Besides, the house keeping staff are the best. The bar tendors at the club restaurant are good at their work and helpful.
Bodde här 4 nätter i april 2024
Svar från The Excellence Collection 28 apr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Fantastiskt

Terrence

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Restaurants were centrally located and didnt need a reservation Never more then a 5 minute wait. Staff was always cleaning Everyone was very friendly. We will stay with Excellence and will try the Dominican location next
Bodde här 6 nätter i april 2024
Svar från The Excellence Collection 28 apr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Fantastiskt

Kim

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
10/10
Bodde här 5 nätter i april 2024
Svar från The Excellence Collection 28 apr. 2024
Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Fantastiskt

Bradford and Jennifer

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thank you
Bodde här 6 nätter i april 2024
Svar från The Excellence Collection 28 apr. 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Fantastiskt

Julia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My husband and I spent 4 nights, 5 days at this resort for our honeymoon and it was AMAZING! It was our first time here and we were consistently blown away by the amazing service provided by every staff member and the attention to detail. Our room was nicely decorated for us upon arrival with flowers and champagne. The resort itself is beautiful and charming and the quality of the food, entertainment, and service exceeded our expectations daily. The pools and beach are picturesque and the quality of the alcohol in the drinks is excellent. My husband and I splurged extra for a private dinner on the beach which included a set menu of our choice (delicious!), beautiful set up, and an amazing live saxophone player. It was the most romantic highlight of our stay. This resort is a great blend of ages and we felt we could easily get rowdy or have a more relaxing day/evening depending on our mood and where we decided to spend our time in this spacious resort. We would recommend Excellence Riviera Cancun to anyone and look forward to returning for a future anniversary. We applaud the staff and all their efforts that make this place so wonderful to visit. Their hard work and thoughtfulness are truly what sets this resort apart. Thank you for having us!
Bodde här 4 nätter i april 2024
Svar från The Excellence Collection 28 apr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean honeymoon and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Fantastiskt

Norma

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från The Excellence Collection 28 apr. 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Bra

firas f

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beach sand was very soft and clean.
Bodde här 3 nätter i april 2024
Svar från The Excellence Collection 26 apr. 2024
Thank you for selecting Excellence Riviera Cancun as the destination of your Caribbean holiday! Thank you for your review and we look forward to welcoming you back! Greetings from The Excellence Collection.

10/10 Fantastiskt

Harman

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
10/10 experience would for sure go back.
Bodde här 4 nätter i april 2024
Svar från The Excellence Collection 26 apr. 2024
Allow us to thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Fantastiskt

Alec Jason

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Such a beautiful well kept property with amazing food, drink, and service!
Bodde här 5 nätter i april 2024
Svar från The Excellence Collection 25 apr. 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Fantastiskt

Susan Elaine, Hope

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our only issue was we ran out of soap and had to call room service. There was a wedding the Sunday of our stay and disrupted the restaurants both at lunch and dinner. At dinner we were going to have desert but the waiter never came back- so we ordered room service because we could.
Bodde här 6 nätter i april 2024
Svar från The Excellence Collection 25 apr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Bra

Karen Elise

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property. Friendliest staff. Wonderful room. Great restaurants. Enjoyable entertainment. Noisy music during the day at the main pool that can carry throughout the resort which takes away from a quiet afternoon. But, will return! Highly recommend this resort.
Bodde här 7 nätter i april 2024
Svar från The Excellence Collection 25 apr. 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Fantastiskt

Amanda

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Resort is the best I’ve been too! Extremely clean, staff was exceptionally friendly, each restaurant had something delicious to eat. We stayed in the Excellence Club Junior suite pool view and would definitely stay again. Our room (building 7) had part ocean view and wasn’t sure if that was part of our suite category but it was a plus. I’d recommend the excellence club for the separate pool and Magna restaurant- club has other great perks too. Upgrade alcohol in room was great too! I’d definitely stay here again. The nightly shows were great too.
Bodde här 6 nätter i april 2024
Svar från The Excellence Collection 24 apr. 2024
Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the Expedia community.We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time and serving great food quality.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.

10/10 Fantastiskt

Valerie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The resort is excellent! We were blown away by how great the food was! Everything was fresh and very tasty. The grounds are spectacular and the pools next level. The live entertainement during the day and night were amazing - we very much enjoyed it. Only downside, the beach was not cleared of the seaweed with a tractor. The employees were using pitch forks and wheelbarrows. It was a battle they were not going to win with that method. Second thing, the scent that was pumped into the foyer and martini bar area was very very strong. We often avoided the area because of it. Overall, 5 stars!!! Have recommeded to friends already and would gladly book again.
Bodde här 4 nätter i april 2024
Svar från The Excellence Collection 25 apr. 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We are sorry you experienced the seaweed season. Please, note that the seaweed depends on weather conditions, although our hotels take the initiative to clean up our beaches daily because we pay special attention and care to maintain them.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Fantastiskt

Stefanie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only thing I didn't like was that it was a $60 USD taxi to get into Cancun. Apparently, Ubers are allowed but the taxi drivers hassle them and it created conflict.
Bodde här 7 nätter i april 2024
Svar från The Excellence Collection 24 apr. 2024
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holiday. We thank you for your review and hope to have the opportunity to welcome you back and make your next stay one full of pleasant memories. Greetings from The Excellence Collection.

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice resort, exceptional staff. Great drinks and great food.
Bodde här 4 nätter i april 2024
Svar från The Excellence Collection 24 apr. 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Fantastiskt

Erin

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a wonderful stay. The grounds were spotless, the entertainment was fun and there was never a places to eat or drink. It was a great way to spend 4 nights on a girls trip.
Bodde här 4 nätter i april 2024
Svar från The Excellence Collection 25 apr. 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Fantastiskt

Christopher

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i mars 2024

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Sharlene Persis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från The Excellence Collection 23 apr. 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Fantastiskt

Nadia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and safe
Bodde här 2 nätter i april 2024
Svar från The Excellence Collection 22 apr. 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Fantastiskt

Peter H

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Service was great. Staff friendly and very helpful. Not a huge resort, so extremely walkable. Not the newest but very clean and well maintained. Close to CUN airport - a short 25 minutes. Food excellent with very good choices. Very nice spa services and massage… Definitely recommend and plan to return!
Bodde här 3 nätter i april 2024
Svar från The Excellence Collection 22 apr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Fantastiskt

Matthew

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från The Excellence Collection 13 maj 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Fantastiskt

Jimmy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Service was amazing as well as the food and drinks
Bodde här 6 nätter i april 2024
Svar från The Excellence Collection 21 apr. 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

2/10 Väldigt dåligt

Ariane

Reste i grupp, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Extorsion et collusion avec la police Vol d’argent Tu payes ou tu vas en prison
Bodde här 7 nätter i april 2024
Svar från The Excellence Collection 25 apr. 2024
Dear Ariane, At Excellence Riviera Cancun we prioritize the wellbeing and comfort of all who stay with us and our standards of excellence include strict security protocols and in-house regulations that protect both our guests and staff. In compliance with Mexico's General Law for Tobacco Control which was put into place on January 15, 2023, smoking vapes, e-cigarettes, cigars, and other tobacco or nicotine products is prohibited in the beaches, indoor and outdoor areas, suites, restaurants, and more. We pride ourselves, especially on our Bespoke service exemplified by our highly trained hospitality professionals who go above and beyond to ensure that everyone can enjoy a relaxing vacation in serenity, satisfaction, and complete safety.It is also important to us that our guests comply with the resort rules and behaviour guidelines that have been put in place to maintain the tranquility and peace that we are known for. This in turn serves as a protection for everyone within the resort.We continue to work in line with our Innovative Curation to ensure that every time our guests visit it is even better than before and we always strive to give each guest the Infinite Excellence that they deserve.