8/10 Bra
Sandra, FONTANA
Reste med sin partner
27 apr. 2024
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Pros: Staff is very friendly and very attentive. The food was very good as well. The property is big and the pools are nice. They have two swim up bars, activities for families, buffet, specialty restaurant, tour desk, coffee shop, lounge area, and easy access to the beach. The location was within walking distance to several other hotels, restaurants, and shops.
Cons: the room we stayed in was large and had a pool view. We had our own little patio with chairs with was nice. Because of all the activities and entertainment going on at the hotel, it can be noisy. For me, it wasn’t a huge problem but it may be for others. As nice as the room was we stayed in, it reeked of mold. There was mold on the curtains, walls, etc. I had a tuff time breathing. I was told by staff that it was normal in Puerto Vallarta due to the humidity and being close to the water.
With that said, we did speak to Manager about the smell issue in our room and he was gracious enough to put us in another room the following day. I truly appreciate how generous they were to accommodate us and although it still did smell like mild, it was very very minimal.
I had the pleasure of speaking to Manager Efrain, and Victor who were very pleasant. They provided wonderful customer service.
Sandra
Bodde här 3 nätter i april 2024