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Recensioner av Dreams Onyx Resort & Spa All Inclusive

4 out of 5
Dreams Onyx Resort & Spa All Inclusive
Playa Uvero Alto, Punta Cana, Provincia La Altagracia

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 668 av 1074 recensioner" "
8 - Bra i betyg. 194 av 1074 recensioner" "
6 - Okej i betyg. 100 av 1074 recensioner" "
4 - Dåligt i betyg. 49 av 1074 recensioner" "
2 - Väldigt dåligt i betyg. 63 av 1074 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

8/10 Bra

Carlos

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
A good hotel, but you have to give love to the rooms.
Bodde här 4 nätter i maj 2024
Svar från Social Media Manager 28 maj 2024
Hello, Mirela. Thank you for taking the time to share your experience with us. We have taken note to the areas kindly mentioned in your comment. Regards,

10/10 Fantastiskt

Shameka

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Awesome stay! The entire staff was so genuine and sweet! 😊
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 27 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Kayla

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone at this property was so helpful and always kind. The property has everything you could need and more! Lot of options for dining!
Bodde här 6 nätter i maj 2024
Svar från Social Media Manager 27 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Pedro

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved our stay at this hotel. Our Majordomo Breilin was very polite and attentive. We enjoyed the food and the different activities they had throughout the day.
Bodde här 5 nätter i maj 2024
Svar från Social Media Manager 27 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Vivian S

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i maj 2024
Svar från Social Media Manager 27 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

John Francis

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had an amazing stay at this property, we booked three rooms for 6 nights and our stay couldn’t have been better. Javier our concierge was the best, he helped with everything from dinner reservations, to setting up one of the rooms for a birthday and then helped with making the whole stay amazing. He went above and beyond to show us what true customer service is, will definitely be recommending this property to others.
Bodde här 6 nätter i maj 2024
Svar från Social Media Manager 24 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

2/10 Väldigt dåligt

shonta l

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
I went on a vacation with my daughter. We booked for 5 days. I want to say that the staff was very professional. The food was TERRIBLE. They served the same food everyday. The only thing they would do is add a different ingredient so it can seem different, but it's not. If you don't eat beef nor pork. Then this is not the resort for you. PORK AND BEEF IS BIG HERE! The drinks are TERRIBLE. They DO NOT HAVE TOP SHELF LIQUOR AT ALL, so please don't go there expecting to much. The pools close at 6 pm. The hibachi restaurant is not good at all ( Spice). The cook was not engaging at all to his customers. He was rushing. The resort is big for nothing. You have to walk every where. They don't have a lot of parties for the guests. They don't have thatany activities for adults. I don't drink from their cups because i killed a roach ( I have pictures) which was crawling from the mini bar at the buffet area.
Bodde här 5 nätter i maj 2024
Svar från Social Media Manager 24 maj 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

8/10 Bra

Brent

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Property was compact easy access to everything.
Bodde här 7 nätter i maj 2024
Svar från Social Media Manager 22 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Calamity

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My experience was pleasantly enhanced by the fact that I had my personal concierge Javier Valdez who not only performed his job duties but went above & beyond to make sure my every need was met from helping me make arrangements to extend my stay to scheduling appointments, so i highly recommend this property & especially the staff & excellent services they provided
Bodde här 1 natt i maj 2024
Svar från Social Media Manager 22 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Christina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i maj 2024
Svar från Social Media Manager 24 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Lauren

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed at Dreams Onyx 5/16-5/19 with my husband and one and half year old. Had a junior swim up suite which had a separate sitting area where we put the pack and play and then put our own curtain up to make a bedroom area for baby. Room was clean and plenty of space for all of our stuff. The pool right outside of our room was perfect for nap time and when he went to bed early. We would hang out outside and would get drinks brought to us. Having the private pool was great for having a young child. Food was good for all inclusive our favorite was the steak house. We had no problems getting a spot at the beach and baby had plenty of room to play with all his beach toys. Overall a beautiful resort and a relaxing vacation.
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 21 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

ebony

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful resort and great food! All the staff are very nice and helpful. Breilin was the best Private concierge! He booked our restaurant reservations , transportation, and excursions. We did not have to stress about booking activities outside the resort. Ask for Breilin for your Private concierge!!!
Svar från Social Media Manager 21 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Bra

Shayna

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I booked this stay to celebrate my boyfriend’s birthday , we did the upgrade to the preferred club which included a butler , our butlers name was Javier . Javier was absolutely great , he checked up on us frequently and made sure we always had something to do . He was very attentive, and nothing short of amazing . However , this is not an adults only resort . You need to upgrade to have access to the resort next door which is adults only . The room was great and the service we received from everyone was excellent.
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 27 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Ella

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We love dreams, Onyx Punta, Cana. We’ve been four times now and without mentioning that they upgraded us to premiere and made us feel like family coming home. We get this from up room for our two kids and have a wonderful time as a family. We can walk, barefoot from our room to the beach and enjoy friendly faces along the way, the staff is excellent from Javier, Peter, cinnamon, cappuccino, Vladimir, Simon, and all the entertainment staff so much fun and helpful always we look forward to our next trip already! When we go we stay for 9 days and it feels like home away from home. We celebrate birthdays, Mother’s Day the spa is amazing.
Bodde här 9 nätter i maj 2024
Svar från Social Media Manager 21 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Jordyn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Javier was amazing! Super attentive and understanding. Very quick with responses and updates. He took care of everything for us. We highly recommend this property!
Bodde här 4 nätter i maj 2024
Svar från Social Media Manager 21 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Tanisha

Gillade: Personal och service och boendets skick och faciliteter
Preferred club for adults and my butler was Henry! It was a great and seamless experience.
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 20 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

shayla

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was beautiful and the staff was incredible and super friendly. Expedia had provided us with our own concierge and Javier was amazing! He helped us with dinner reservations, transportation and just checking in on us to make sure we were having a great time and if we needed anything. This was my first trip to Punta Cana and I will definitely be back !
Bodde här 4 nätter i maj 2024
Svar från Social Media Manager 20 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Ivan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awesome experience overall! Very clean and accommodating. The staff is very nice and the areas very aesthetic. Javier from Concierge was awesome hands down great experience overall!
Bodde här 6 nätter i maj 2024
Svar från Social Media Manager 20 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Latoya

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Javier was our concierge and he was so accommodating. He was attentive and helpful during our stay.
Bodde här 4 nätter i maj 2024
Svar från Social Media Manager 20 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Bra

Majd

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good experience. Bad Wifi and ok food.
Bodde här 5 nätter i maj 2024
Svar från Social Media Manager 20 maj 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 Fantastiskt

Anastazia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The resort was fantastic! Everyone was so kind, and helpful. Javier was a huge help, any questions we had, he answered or even took care of it for us.
Bodde här 5 nätter i maj 2024
Svar från Social Media Manager 20 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Rosemberg

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had our Own personal Butler his name was Javier and he was excellent, he texted us every morning to see if we needed anything. He was very attentive to us. All staff were amazing!!! We will be definitely be coming back
Bodde här 5 nätter i april 2024
Svar från Social Media Manager 20 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

2/10 Väldigt dåligt

Cristobalina, bronx

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
El trato de la mayor parte de los empleados fue horrible con migo y mi invitada me hicieron sentir mal en varias ocasiones y hasta discriminada por algunos de los trabajadores
Bodde här 2 nätter i maj 2024
Svar från Social Media Manager 17 maj 2024
Querido huésped,¡Gracias por sus comentarios!Nos esforzamos por brindar una gran estadía a todos nuestros huéspedes, y lamentamos profundamente no haber podido cumplir con sus expectativas durante su visita.Gracias por ayudarnos a mejorar, ¡esperamos darle la bienvenida nuevamente!Saludos,

10/10 Fantastiskt

LaTrelle

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
This birthday trip was amazing. From our concierge Javier, making our trip a memorable one with the decorations in our room and reservations to Spice restaurant. Javier was most definitely there to answer all of our questions regarding excursions and different activities that took place at the resort... If you decide to take a trip to the Dominican Republic, please stay at Dreams Onyx Resort and Spa and request Javier as your concierge.
Bodde här 4 nätter i maj 2024
Svar från Social Media Manager 17 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Daniela

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good.
Bodde här 2 nätter i maj 2024
Svar från Social Media Manager 17 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Dyessenia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dreams Onyx was very nice, enjoyed my stay. There were many activities, beautiful beaches and pools. Javier was an excellent concierge who assisted me with everything during my stay. My family and I loved the resort and plan to return.
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 15 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

4/10 Dåligt

Dominique

Reste med sin partner
Gillade inte: Renlighet och personal och service
The staff never came to clean my room, change linen, add toiletries, update room bar. All food except Japanese steakhouse was horrible. VIP was awesome and I totally recommend. Outside staff was friendly and helpful.
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 15 maj 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 Fantastiskt

Ashley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024
Svar från Social Media Manager 17 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Eunice

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff very helpful and patient and welcoming
Bodde här 1 natt i maj 2024
Svar från Social Media Manager 15 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Delaverne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice property with nice staff. Javier went above & beyond to make sure we were comfortable during our stay.
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 15 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Christian

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a great time, everything and everyone was very accommodating, specially Javier, our personal concierge!
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 15 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Victor Joel

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Javier Valdez se portó excelente con nosotros, su servicio y profesionalismo contribuyó gran parte de lo bueno de nuestra estadía.
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 14 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Justin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property and overall stay was great. Clean and plenty on the property to keep you busy pools, dinning and of course the beach. Staff was friendly and helpful, even the guy that almost had us signed up for a time share type experience (we realized what it was and didn’t do it. The cons of the property were the beds weren’t as comfortable as we’d like, the vendors on the beach were aggressive and didn’t tell you until after they would put a bird on you that it was 40 dollars for the picture they just took on your phone. Overall good experience though, very nice for a family if you are going that route.
Bodde här 4 nätter i maj 2024
Svar från Social Media Manager 13 maj 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

2/10 Väldigt dåligt

J

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Well first we found roches in the room secound i was calling the javier he was in charge and he had a attitude and said that I shouldn’t talk avout it because he was givng me something for free the ac didnt work towels smell bad supervisor was bad too since i had a upgrade. They kept saying it was something for free when really it wasnt well it was the worst two days of my life
Bodde här 2 nätter i maj 2024
Svar från Social Media Manager 13 maj 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 Fantastiskt

Kenisha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was beautiful, from the service, the room, and the food. I can’t wait to come back. Our Butler Javier made our stay exceptionally memorable!
Bodde här 4 nätter i maj 2024
Svar från Social Media Manager 13 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Mathi

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Javier was my host he was incredible from the start. As soon as I arrived, I was greeted and assisted with my luggage and he accompanied me to find my room. He briefly explained all the details about the Hotel. He also asked what was the special occasion. It was my Birthday Celebration. Throughout my stay I was well informed daily. He was attentive and played a huge role in making my birthday special. On my birthday, I came to my room and was welcomed with a Birthday sign, balloons and a treat. Any questions I had about any needs he accommodated my stay. I was so grateful and blessed to have him as a host. His professionalism, attentiveness and willingness is honorable! Go Javier!!
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 13 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Amardeep

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a great time here ! Javier was amazing and very helpful !! Would def recommend !!!!
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 13 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

AMANDA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Javier made our trip amazing! We will definitely be back
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 10 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Chandra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i maj 2024
Svar från Social Media Manager 10 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Rosely

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente, Javier nuestro concierge fue espectacular. Nos hizo sentir cómo reyes.
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 10 maj 2024
Apreciado huésped, Agradecemos inmensamente por el tiempo dedicado en compartirnos comentarios tan positivos acerca de nuestro resort, nos encanta que haya podido disfrutar de nuestro servicio y de nuestro staff. Sus comentarios nos motivan a continuar ofreciendo un servicio exclusivo e impecable a cada uno de nuestros huéspedes. Anhelamos poder recibirle nueva vez, en un futuro cercano, le garantizamos la mejor de las experiencias.Saludos cordiales,

10/10 Fantastiskt

Karen A

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property, excellent options for everything. The employees are friendly and helpful and always there to help. The food is delicious and I love that they are so many different options available to choose from, Whether it’s breakfast, lunch or dinner , you have your choice . My concierge Javier is wonderful.. he helped me from the beginning to the end of my stay. Anything I wanted and he was just a phone call or text away. Thank you, Javier. Thank you very much for your hospitality.. I went for my birthday trip, and he made sure my birthday was one for the books.. I will always remember this trip.
Svar från Social Media Manager 10 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Jacqueline

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024
Svar från Social Media Manager 10 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Jeanesky

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Javier made my experience the best experience ever. I will be booking another experience and ask for Javier everytime he will make sure your stay is an amazing one
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 10 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 Fantastiskt

Naderge

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The people were so nice, kind and helpful. Javier helped me and my friends out a lot. Would recommend to all my friends
Bodde här 2 nätter i maj 2024
Svar från Social Media Manager 8 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Bra

Saquenna

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk staff was rude after we told her we was not interested in the timeshare presentation. We needed 2 reservations merged so that we would not have to change rooms and she did not assist with that. We had to go back to the front office the following day and someone else assisted us. Property was really clean. The ladies in the ice cream shop were really nice. The DJs at Dreams and Breathless left a lot to be desired at the pools, club, and the main stage. The best food was at the steakhouse.
Bodde här 1 natt i maj 2024
Svar från Social Media Manager 8 maj 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 Fantastiskt

Ruth Jessenia, FLUSHING

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our butler Javier was amazing!
Bodde här 4 nätter i maj 2024
Svar från Social Media Manager 8 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Bra

Amanda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Social Media Manager 10 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 Bra

Serge M

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This has been my favorite resort so far. The staff here are amazing and Javier was very helpful and an excellent communicator with daily updates on activities at the resort. We had access to both Dreams Onyx and the Breathless resort so food options were almost unlimited. This resort has the been food so far and I’ve been to 7 resorts I the past years. The only downside for me is the doors don’t have a top security lock - so housekeeping can key in whenever whether you use the top lock or not
Bodde här 4 nätter i maj 2024
Svar från Social Media Manager 7 maj 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

6/10 Okej

Zakiyyah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024
Svar från Social Media Manager 8 maj 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 Fantastiskt

Meeko

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved everything ! It was so many options
Bodde här 3 nätter i maj 2024
Svar från Social Media Manager 7 maj 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,