Estimada Sra. Karla,Muchas gracias por su reciente visita y por sus comentarios.Nos alegra saber que la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación hayan cumplido con sus expectativas al 100%. Lamentamos que los vasos de papel encerado no hayan sido de su agrado; nuestro equipo siempre busca ofrecer una experiencia de habitación excepcional bajo nuestras políticas de sostenibilidad y tomaremos en cuenta su comentario para evaluar cómo podemos mejorar en este aspecto.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Julio,Thank you for taking the time to provide your feedback.We are thrilled to hear that you found our hotel to be good. We aim to provide an exceptional room experience and are glad that our cleanliness met your expectations. We regret to hear that our service and food did not live up to your expectations. Our team is committed to delivering excellent gastronomic experiences, and we are surprised to receive this feedback. We continually strive to provide the best possible service and dining options for our guests.We hope to have the opportunity of welcoming you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Carmelys,Thank you for taking the time to leave a review.We are thrilled to hear that you appreciated the service provided during your stay, which is a cornerstone of our service culture. However, we are concerned about your comments regarding room cleanliness and condition. Please rest assured that we uphold the highest standards of cleanliness and maintenance, as evidenced by our daily housekeeping service. Our team strives to ensure every guest room is impeccably clean and well-maintained for an enjoyable room experience.We hope to be able to welcome you back for an improved stay.Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Guest,We sincerely apologize for the challenges you encountered during your recent stay. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns.Regarding the illness situation, we sympathize with the distress this must have caused during your vacation. It's important to note that the incubation period for coxsackie virus can range from 3 to 10 days, and symptoms may not manifest until after exposure. While we take the health and safety of our guests seriously, it is not feasible for the hotel to assume responsibility for individual cases of illness, especially given the potential sources of exposure in a public setting.We want to assure you that our hotel maintains rigorous cleanliness and maintenance protocols to minimize the risk of illness transmission. However, it's important to recognize that viruses such as coxsackie can be easily transmitted in various environments, including public spaces.We're truly sorry to hear that you found the food disappointing during your stay, especially at our Mexican Restaurant. Your feedback is important to us, and we'll certainly review it with our culinary team to ensure we're delivering the quality and taste our guests expect. We understand that dining experiences can significantly impact your overall enjoyment, and we apologize for falling short of your expectations in this regard. We hope that despite these challenges, you will consider giving us another opportunity to exceed your expectations in the future. Should you have any further concerns or feedback, please do not hesitate to contact us directly.Warm regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Demika,Thank you for such a positive review.We are delighted to hear that you and your family had a wonderful stay and that our staff provided you with the attentive service we pride ourselves on. It is fantastic that you found The Level suite to be an excellent choice and that the upgrade enhanced your room experience. Our aim is always to offer our guests the very best in accommodation and gastronomic experiences, so it is rewarding to know that we've succeeded in making your stay memorable.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Mr. Humberto,Thanks for taking the time to share your views of your visit.We have taken note of your comments regarding our rooms and amenities and will take the time to consider them. Your feedback is important as it helps us to continuously improve our guest experience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ms. Alva,Thank you for such a positive review.We are thrilled to hear that you enjoyed the personalized service from our staff and the serene ambiance of the YHI Spa. It's delightful to know that our hotel's cleanliness, condition, and amenities provided you with a 100% satisfactory room experience. Your appreciation for our gastronomic experiences, pool, beach, and especially the attention received from our personal concierge is truly valued. We strive to offer a service culture that ensures all our guests, like you, have a memorable stay at The Level.It would be our pleasure to have you return on another occasion. Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Sheila,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Caribe Beach Resort.Nos llena de orgullo saber que la limpieza de su habitación, la condición del hotel, el servicio y las comodidades de la habitación cumplieron con sus expectativas al 100%. Estamos encantados de que nuestras instalaciones y la atención al detalle hayan contribuido a una experiencia memorable. En Meliá Caribe Beach Resort, nos esforzamos por ofrecer una cultura de servicio excepcional y experiencias gastronómicas inolvidables, y nos complace saber que esto se reflejó durante su estancia. Además, nos alegra que haya disfrutado del exclusivo 'The Level', diseñado para proporcionar un nivel superior de comodidad y servicios personalizados.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Paul,Thank you for taking the time to provide your feedback.It's our aim to provide a superb room experience, and we're glad that these aspects contributed positively to your stay. On the other hand, we regret to hear that you found our dining options to be repetitive. Our culinary team strives to deliver a diverse range of gastronomic experiences, offering a selection of international and local cuisines across our numerous dining areas. We also apologize if at times our staff did not provide the level of service culture we pride ourselves on. We are continuously training our team to ensure that every guest interaction is helpful and informative.We hope to have the opportunity of welcoming you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ms. Pamela,Thank you for such a positive review.We are delighted to hear that our concierge Kilvania provided such attentive service and that our team's friendliness stood out during your stay. Our commitment to service culture is paramount, and we're thrilled that this resonated with you. We apologize for any confusion regarding our dining options. We take pride in offering a variety of gastronomic experiences, and it's important to us that all our guests can enjoy them. While some of our specialty restaurants like Hokkaido require an additional charge, we strive to provide a diverse array of dining options inclusive in your stay. Additionally, reservations help us ensure a seamless dining experience for all our guests, but we understand that flexibility is also important and will take your feedback into consideration. We're grateful for your positive feedback on room cleanliness and amenities, reflecting our dedication to creating a comfortable and enjoyable room experience for our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ms. Milenia,Thank you for such a positive review.It's a delight to hear that the room cleanliness and comfort exceeded your expectations, ensuring a restful room experience. We are thrilled that your little ones enjoyed our range of energy for life activities, including the water park tailored for all ages. Your appreciation for the gastronomic experiences at our beach snack bar and the convenience of the resort train brings us great joy. Our service culture is designed to create memorable moments, and it seems Kilvania, your personal concierge, embodied this perfectly by assisting with all your needs. While you mentioned some seaweed at the beach, please know that our location next to the sensational Bávaro Beach is usually pristine and inviting.It would be our pleasure to have you return on another occasion. Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Claudia, Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Cathy,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Ingrid Vazquez,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We also greatly appreciate your comments and suggestions on the changes and improvements you feel we should make. Our managers are taking notes of the improvements we will be making.We would be honored to host you again to show you our improvements.Best regards

Dear Michael,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

Dear Peggy,Thank you for such a positive review.We are thrilled to hear that our staff made a great impression and that you would recommend our resort to your friends and family. Your appreciation for the room cleanliness reflects our commitment to providing a spotless and comfortable room experience. It is delightful to know that our hotel's condition met your expectations, showcasing our dedication to maintaining a pristine environment for our guests. We are also glad that our services contributed positively to your stay, as we strive to uphold a service culture focused on guest satisfaction. Lastly, your kind words regarding the room amenities validate our effort to offer a complete and enriching stay, from the in-room coffee and tea service to the comfort of our beds.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Rachel,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

Dear Wirdalis,Thank you for taking the time to share your review.We are delighted to hear that the cleanliness of our resort and the impeccable service from our housekeeping team contributed to a 5-star room experience for you. Your kind words about the gastronomic experiences at our buffet, highlighting the authentic Dominican flavors, and the excellent service provided by Elizabeth are immensely appreciated. It is also wonderful to know that your dining at La Hacienda met your expectations with tasty tacos and outstanding service. We’re pleased that Jasiel was able to assist you with efficient transportation around the resort, reflecting our commitment to a strong service culture. Regarding the feedback on our room service offerings, we take note of your comments on the hash browns and beverages. At our resort, we strive to provide a variety of high-quality drink options, and we regret to hear that they did not meet your expectations. We are always seeking ways to enhance our guest experiences, including the quality of our drinks. It is heartening to know that Kilvania Valerio was there to offer support and ensure your comfort throughout your stay, embodying the attentive and personalized service we aim to deliver at The Level.We hope to have the occasion to welcome you again. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Nilton R,We would like to thank you for this positive review.We are thrilled to hear that the spaciousness of your two-bedroom grand suite at The Level exceeded your expectations, providing you with a comfortable and luxurious room experience. It is also wonderful to know that the gastronomic experiences at the Riviera restaurant, especially the delectable chinola drinks prepared by Ramon, added to the enjoyment of your stay. Our dedicated team, including Nathanael, is always on hand to ensure our service culture meets your needs, and we are glad that our efforts resonated with you. The well-maintained resort and our engaging evening shows are part of our commitment to creating unforgettable memories for families, and it is gratifying to hear that we succeeded.We look forward to welcoming you back on future occasions. Best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Gresa,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Thakoor,Thank you for taking the time to share your feedback.We are truly sorry to hear that your experience with The Level did not meet your expectations. Our aim is to provide a superior room experience enhanced by exclusive services and amenities, and we regret that we fell short in delivering this to you. While we understand that the architecture of our property may reflect its history, we constantly strive to maintain and improve our hotel condition to ensure the comfort and enjoyment of all our guests. We also strive to offer a vibrant mix of gastronomic experiences, energy for life activities, and services like our YHI Spa to cater to a wide range of preferences. We appreciate your feedback as it is invaluable in helping us improve. We hope to have the opportunity to better serve you and demonstrate the service culture we're known for.We hope we can welcome you back in the future.Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Eleanor,Thank you for such a positive review.We are thrilled to hear that you found our kids' activities to your liking, and that the room cleanliness, hotel condition, service, and room amenities all met your expectations. Our team takes great pride in maintaining a high standard of service culture to ensure that every guest enjoys a memorable room experience. We are also delighted that you appreciated the gastronomic experiences our resort offers. It is wonderful to know that our efforts to provide an enjoyable stay for all family members are recognized and appreciated.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimado Miguel David Cuchimaque, Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros.Nos llena de orgullo saber que nuestras instalaciones, la seguridad y el servicio han cumplido con sus expectativas, brindándoles una experiencia memorable. Es gratificante que la gastronomía y la atención hayan sido de su completo agrado, reflejo de nuestra cultura de servicio. Nos complace que hayan encontrado en nuestro resort el lugar perfecto para relajarse y disfrutar en familia.Esperamos tener el honor de darle la bienvenida nuevamente para otra estancia memorable. Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ana,Thank you for such a positive review.We are thrilled to hear that the cleanliness of our resort met your expectations and that the dining options provided delightful gastronomic experiences. It is particularly pleasing to know that our staff, especially Any Liriano De Leon, delivered exceptional service culture and was always there to assist you. Our commitment to offering a memorable room experience is affirmed by your positive feedback, and we are glad that The Level provided you with an unbeatable vacation atmosphere.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear April,Thank you for such a positive review.We are thrilled to hear how much you enjoyed the resort's pools and are proud of the compliments regarding our attentive staff. It is wonderful knowing that our commitment to a high standard of service culture and room experience met your expectations. We appreciate you highlighting the room cleanliness, hotel condition, and the overall service provided during your stay. Our team strives to create exceptional gastronomic experiences for our guests, and it is gratifying to know that we succeeded in making your visit memorable.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Sra. Rafaelina, Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros.Nos complace enormemente saber que la limpieza de nuestras habitaciones y los servicios ofrecidos cumplieron con sus expectativas, reflejando nuestra cultura de servicio. Cada detalle de la experiencia en la habitación está pensado para ofrecer el máximo confort y bienestar. Nos enorgullece que nuestras experiencias gastronómicas hayan sido de su agrado, con una oferta culinaria pensada para deleitar a nuestros huéspedes. En Meliá Caribe Beach Resort, nos esforzamos por crear historias de amor con cada estancia y esperamos que se haya llevado consigo recuerdos inolvidables.Esperamos tener el honor de darle la bienvenida nuevamente para otra estancia memorable. Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Morgan,Thank you so much for the fantastic 5/5 rating! We're absolutely delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your next visit even more enjoyable, please feel free to reach out. We can't wait to welcome you back again soon!Warm regards,

Dear Geovanny,Thank you for taking the time to provide your feedback.I have taken your rating into account, and I'm glad your overall stay seemed to meet your expectations; I have shared this with our entire team. I do regret that you were not entirely satisfied with your experience and if you have the time, would like to know of any additional details you might like to share; please do not hesitate to contact me at any time. Your feedback is very important to us as it shows where we could improve.We hope to have the opportunity to welcome you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Sra. Esthefany,Muchas gracias por su reciente visita y por sus comentarios.Nos complace saber que la oferta gastronómica y el ambiente familiar fueron de su agrado, siempre nos esforzamos por ofrecer experiencias culinarias excepcionales y un servicio de primera calidad. Lamentamos que la habitación regular de su familia no haya cumplido con sus expectativas; nuestro compromiso con la excelencia nos lleva a prestar especial atención al mantenimiento y la presentación de nuestras instalaciones, incluyendo las habitaciones. En cuanto a la vida nocturna, entendemos que cada huésped tiene sus preferencias y, aunque no contamos con discoteca, ofrecemos una amplia gama de actividades nocturnas y eventos para garantizar momentos inolvidables. Apreciamos sus comentarios sobre The Level y nos alegra que haya disfrutado de este exclusivo servicio.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimado Rafael, Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros.Agradecemos enormemente sus comentarios positivos sobre la limpieza de la habitación, la condición del hotel, el servicio y las comodidades de la habitación. Nos complace saber que la experiencia en su habitación fue del 100%, reflejando nuestro compromiso con una cultura de servicio excepcional. Asimismo, es gratificante que nuestro equipo haya logrado ofrecerle un servicio que cumpla con sus expectativas, enfocado siempre en el bienestar de nuestros huéspedes. Nos enorgullece que haya disfrutado de nuestras instalaciones y esperamos que haya tenido la oportunidad de relajarse en nuestro YHI Spa o de participar en nuestras actividades llenas de energía para la vida.Esperamos tener el honor de darle la bienvenida nuevamente para otra estancia memorable. Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimado Reyes,Gracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña.Nos complace saber que encontró nuestras instalaciones y habitaciones a su gusto, reflejando la dedicación que ponemos en la cultura de servicio y en asegurar una experiencia de habitación excepcional. Lamentamos los inconvenientes con el agua en su estancia; aunque no es común, estamos revisando minuciosamente para garantizar que cada aspecto de nuestro hotel cumpla con las expectativas de nuestros huéspedes. Le aseguramos que situaciones como la que menciona son atípicas y estamos comprometidos con ofrecer instalaciones y servicios que reflejen nuestra alta calidad estándar.Esperamos que tenga un buen día. Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Jackie,Thank you for such a positive review.We are thrilled to hear that our staff made you feel like VIPs and that you found our resort both clean and beautiful. Your high recommendation is greatly appreciated. It's wonderful to know that The Level provided you with an exceptional room experience and that our service culture contributed to a memorable stay. We're committed to offering our guests energy for life activities and gastronomic experiences that delight, and we're glad you enjoyed these aspects of your visit.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Monica,Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We are glad to hear that you appreciated the well-maintained condition of our property. Our tropical setting and lush gardens are indeed designed to provide a serene backdrop for our guests' vacations. However, we regret to hear that our service did not meet your expectations. We take pride in our service culture and always aim to deliver an exceptional room experience and gastronomic experiences. We are surprised to hear this feedback as The Level is specially crafted to offer superior service and amenities. Please rest assured that we are continuously working to enhance our guest experience, and your comments are valuable to us.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Nataniel,Thank you for taking the time to provide your feedback.We are glad that you enjoyed your recent stay with us. However, we are sorry that you felt our high standards of service were not reached on this occasion. We truly value all feedback and rest assured, your comments will be reviewed with our team.We hope to have the opportunity of welcoming you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Abigaíl,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Caribe Beach Resort.Nos complace enormemente saber que el ambiente seguro y agradable, junto con la excelencia de nuestro personal, lograron que su estancia fuera especial. Nuestro equipo se esfuerza por ofrecer una cultura de servicio de primera clase y una experiencia de habitación inolvidable. Valoramos su reconocimiento a la limpieza de nuestras instalaciones y la calidad en el servicio que brindamos, lo cual es reflejo de nuestro compromiso con el bienestar de nuestros huéspedes.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Raiza,Thank you for taking the time to leave us your feedback. We appreciate your honesty and are sorry to hear that your experience didn't meet your expectations fully. Your input is invaluable as it helps us identify areas for improvement. If there are specific aspects of your stay that you feel we could enhance, we'd love to hear more so that we can strive to make necessary changes. We hope for the opportunity to welcome you back and provide you with a superior experience in the future.Warm regards,

Dear Hajdar,We would like to thank you for this positive review.We are delighted to hear that our service culture shone through, particularly at our Tartufo restaurant, where the warmth of our team added a special touch to your gastronomic experience. It fills us with pride to know that the room experience met your expectations with a score of 100%, reflecting our commitment to comfort and cleanliness. Your appreciation for our hotel's condition and service further motivates us to continue providing exceptional stays for all our guests.We look forward to welcoming you back on future occasions. Best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Haydee,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Caribe Beach Resort.Agradecemos mucho su reseña y nos complace saber que la atención del personal, las actividades y la gastronomía han sido de su agrado. Es un honor para nosotros que la experiencia con Anny Liriano haya elevado su estancia a otro nivel. Nuestro equipo de actividades y el bar de la piscina se esfuerzan siempre por ofrecer un servicio excepcional, y nos alegra que haya disfrutado de la variedad y organización de nuestras opciones culinarias.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Apreciable Marco,Agradecemos que usara esta plataforma para comunicarnos sus preocupaciones relacionadas con su reciente estancia en nuestro hotel.Lamentamos sinceramente que su habitación no estuviera lista a la hora prevista y comprendemos que esto pueda haber causado inconvenientes al inicio de su estancia. Le garantizamos que situaciones como esta son excepcionales y siempre trabajamos para honrar nuestro compromiso con la excelencia en el servicio. Respecto a la discrepancia de la habitación reservada, nuestro equipo está siempre disponible para resolver cualquier inquietud y garantizar que su experiencia en la habitación sea satisfactoria y acorde a lo esperado, especialmente para aquellos que eligen The Level, donde buscamos superar las expectativas con servicios e instalaciones de alta gama.Esperamos poder recibirle en otra oportunidad.Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Luis,Thanks for taking the time to share your views of your visit.We are delighted to hear that you enjoyed our nightly entertainment, which is a key part of our energy for life activities. It is also pleasing to know that Any DeLeon was able to assist you effectively; providing excellent service culture is what we strive for. We appreciate your preference for our buffet at Merkado, where we aim to offer diverse and flavorful gastronomic experiences. However, we regret to hear that our room cleanliness did not meet your expectations. Our team is dedicated to maintaining the highest standards of cleanliness and comfort in our rooms and across our property, including our six swimming pools and beach areas. We take your feedback seriously and are continually seeking ways to enhance the room experience for all our guests. Additionally, we would like to clarify that The Level is an exclusive service designed to offer an unparalleled vacation experience, and we regret if this was not communicated effectively during your stay.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Leonida,Thank you for taking the time to leave a review.We are glad to hear that you appreciated the prime location of our hotel, set next to the sensational Bávaro Beach, and the lush tropical gardens that surround our property. Regarding your concerns, we are continuously working on maintaining the highest standards of cleanliness for our six swimming pools, and we regret if they did not meet your expectations during your stay. Our gastronomic experiences are designed to offer a variety of local and international dishes, and we are sorry to hear that you found the dining reservation process unorganized. We strive to deliver prompt and attentive service, and it is disappointing to learn that you felt this was not the case. Please be assured that fostering a service culture of excellence is at the heart of what we do.We hope to be able to welcome you back for an improved stay.Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimado Miguel,Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros.Nos alegra saber que la limpieza de la habitación y el estado general del hotel han cumplido con sus expectativas al 100%. En cuanto al servicio, deseamos continuamente mejorar y su valoración del 80% nos impulsa a seguir trabajando en nuestra cultura de servicio. Estamos encantados de que haya disfrutado de las comodidades de su habitación y le agradecemos por destacar nuestras experiencias gastronómicas y las instalaciones de The Level. Esperamos tener la oportunidad de ofrecerle aún más actividades y entretenimiento nocturno en su próxima visita para que su experiencia sea completamente inolvidable.Esperamos tener el honor de darle la bienvenida nuevamente para otra estancia memorable. Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear George,We would like to thank you for this positive review.We are thrilled to hear that the cleanliness of our rooms met your expectations and that you enjoyed the gastronomic experiences provided by our diverse dining options. It is especially gratifying to know that the service and attention from our concierge were highlights of your stay. Our team takes pride in offering a service culture focused on ensuring our guests' well-being and an exceptional room experience.We look forward to welcoming you back on future occasions.Best wishesMiguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Pierre,Thank you for taking the time to provide your feedback.We appreciate that you chose to stay with us and are glad to know your experience was memorable.We hope to have the opportunity of welcoming you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Fabiola,Thank you so much for the fantastic 5/5 rating! We're absolutely delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your next visit even more enjoyable, please feel free to reach out. We can't wait to welcome you back again soon!Warm regards,