Boendets fasad

Recensioner av AmericInn by Wyndham Rapid City

2.5 out of 5
AmericInn by Wyndham Rapid City
1632 Rapp Street, Rapid City, SD

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 419 av 1005 recensioner" "
8 - Bra i betyg. 287 av 1005 recensioner" "
6 - Okej i betyg. 140 av 1005 recensioner" "
4 - Dåligt i betyg. 86 av 1005 recensioner" "
2 - Väldigt dåligt i betyg. 73 av 1005 recensioner" "

8,0/10

Renlighet

8,2/10

Personal och service

7,8/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

4/10 Dåligt

Kristin, Gillette

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The floors around the entire hotel were very dirty and it was extremely loud.
Bodde här 2 nätter i maj 2024
Svar från Lydia 14 maj 2024
I apologize for the inconvenience caused by the cleanliness and noise levels during your stay. We aim to maintain high standards of cleanliness and a peaceful environment for all our guests. I will ensure that the issue with the floors is addressed immediately and will also look into implementing measures to control noise levels more effectively. Your feedback is invaluable to us, and we are committed to improving your experience. Please feel free to reach out if you have any further concerns or need assistance. Thank you for choosing to stay with us, and we hope to serve you better in the future.

8/10 Bra

Emily

Bodde här 2 nätter i april 2024
Svar från Keith White, AGM 11 maj 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with!Your satisfaction is our top priority, and we're glad we could meet your expectations in many aspects of your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back for another great experience!

6/10 Okej

Michala

Reste med familjen
Gillade: Personal och service
The stay was pretty good. Our linens could be updated as the fitted sheet didn’t fit the bed and there were blood stains on one of our quilts. The hook on the bathroom door was broken. Breakfast option is appreciated but wasn’t resupplied very quickly. Thanks for your hard work anyway.
Bodde här 2 nätter i april 2024
Svar från Keith White, AGM 1 maj 2024
Thank you for taking the time to share your feedback with us. While we're pleased to hear that your overall stay was pretty good, we apologize for the issues you encountered with the linens, bathroom hook, and breakfast service.We're sorry to hear about the inconvenience with the linens not fitting properly and the blood stains on the quilt. This is certainly not the experience we want for our guests, and we will address this with our housekeeping team to ensure it doesn't happen again.Additionally, we apologize for the delay in resupplying breakfast options. We understand the importance of a well-stocked breakfast, and we will work to improve our replenishment process.Thank you for recognizing our hard work despite these shortcomings. Your feedback helps us to continuously improve, and we hope to have the opportunity to provide you with a much better experience on your next visit.

6/10 Okej

George

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Clean rooms, but thin walls (could hear the guests next door cussing).
Bodde här 1 natt i april 2024
Svar från Keith White, AGM 28 apr. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our rooms clean. However, we apologize for any disturbance caused by noise from neighboring guests. We understand the importance of a peaceful stay and regret that the thin walls affected your experience. Please know that we will look into ways to minimize noise disturbances in the future. Your comfort is our priority, and we appreciate your understanding. If there's anything else we can do to improve your next stay, please let us know. We hope to welcome you back soon.

10/10 Fantastiskt

Amber

Gillade: Renlighet och personal och service
Bodde här 2 nätter i april 2024
Svar från Keith White, AGM 1 maj 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your valuable insights, as they help us to improve our services and facilities for all our guests. If you have any further comments or suggestions, please feel free to reach out. We hope to welcome you back again soon for an even better experience.

6/10 Okej

Mallory

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet
Overall we had a good stay. The staff were helpful and friendly. We were informed on arrival that the motor for the water slide was broken. An alternative was offered that we could visit the sister hotel with a slide. We had two king beds and a sofa bed. The sheets on the sofa bed had not been changed. The king beds were clean. The bathroom did not have a working fan. There was mold around the shower and tub. The pool was decent, but needs to be cleaned. Breakfast was good. The juice machine was broken. Sausage, scrabbled eggs and waffles come out later than the 6:00 a.m. start time.
Bodde här 2 nätter i april 2024
Svar från Keith White, AGM 24 apr. 2024
Thank you for your detailed feedback about your recent stay with us. We're glad to hear that overall you had a good experience and found our staff helpful and friendly.We apologize for the inconvenience caused by the water slide being out of order during your stay. We're glad you were able to take advantage of the alternative offered at our sister hotel. Regarding the sofa bed sheets, we're sorry for the oversight and will address this with our housekeeping team.We appreciate you bringing the issues with the bathroom to our attention. We will make sure to address the fan and the mold around the shower and tub immediately to ensure the comfort and safety of our guests.Thank you for your feedback about the pool, we will ensure it is cleaned thoroughly to maintain our high standards.We're pleased to hear you enjoyed breakfast, but we apologize for the delay in some items being available. We will work on improving the timing of the breakfast service to better accommodate our guests.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 Bra

Susan

Reste med familjen
Gillade: Renlighet och personal och service
Very nice clean hotel. Good service. The bad was the breakfast. Juice machine broken. Not much that I could eat.
Bodde här 3 nätter i april 2024
Svar från Keith White, AGM 22 apr. 2024
Thank you for your review and for highlighting the cleanliness of our hotel and the good service you received. We apologize for the inconvenience with the broken juice machine and the limited breakfast options. Your feedback is valuable, and we'll address these issues to ensure a better experience for our guests in the future. We hope to welcome you back for an improved stay.

10/10 Fantastiskt

Gail His

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean
Bodde här 1 natt i april 2024
Svar från Keith White, AGM 22 apr. 2024
Thank you for your review! We're pleased to hear that you found our hotel clean. Providing a clean and comfortable environment for our guests is our top priority. We appreciate your feedback and hope to see you again in the future!

6/10 Okej

casey, Syracuse

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice Hotel the Luxury suite was comfortable and large
Bodde här 1 natt i april 2024
Svar från Keith White, AGM 22 apr. 2024
Thank you for your positive review! We're delighted to hear that you enjoyed our Luxury suite and found it comfortable and spacious. We strive to provide our guests with a memorable experience, and we're glad we could meet your expectations. We hope to welcome you back again soon!

8/10 Bra

Macy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked how patient and kind the front desk MALE staff were, I can't say the same about the older female. She came off intimidating and made my cousin and I scared to approach for help.
Bodde här 1 natt i april 2024
Svar från Keith White, AGM 22 apr. 2024
Thank you for sharing your experience. We're glad to hear that you found our front desk male staff patient and kind. However, we apologize for any discomfort caused by the interaction with our older female staff member. We take guest feedback seriously and will address this issue internally to ensure a more welcoming environment for all our guests. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

4/10 Dåligt

Merryn

Bodde här 2 nätter i april 2024
Svar från Keith White, AGM 22 apr. 2024
Thank you for your feedback! We value your input and will use it to improve our services. We hope to have the opportunity to serve you better in the future.

10/10 Fantastiskt

Gary

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
sink was backing up. had to pry stopper up to get it to drain. stopper was dirty and moldy underneath
Bodde här 2 nätter i april 2024
Svar från Lydia 18 apr. 2024
Thank you for bringing this to our attention. We're sorry to hear about the issue with your sink. This is not the standard of cleanliness and functionality we strive for. Our maintenance team will promptly address this problem to ensure it doesn't happen again. We appreciate your feedback and hope you will consider staying with us again so we can provide you with a better experience.

6/10 Okej

Diane

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Location was good
Bodde här 3 nätter i mars 2024
Svar från Keith White, AGM 7 apr. 2024
Thank you for your feedback regarding the location of our hotel. We're pleased to hear that our location was convenient for your needs during your stay.

6/10 Okej

Becky

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
Our room was great, the rest of the hotel was dirty and over ran by rift raft. I guess the price brings in the undesirables. Got woke up at 6am by several barking dogs. Staff was pleasant.
Bodde här 1 natt i april 2024
Svar från Keith White, AGM 7 apr. 2024
Thank you for sharing your feedback with us. While we're pleased to hear that you found your room comfortable, we sincerely apologize for the cleanliness issues and disturbances you experienced during your stay.Maintaining a clean and welcoming environment throughout the hotel is a top priority, and we regret falling short of meeting your expectations in this regard. We will address the cleanliness concerns with our housekeeping team to ensure that all areas of the hotel are properly maintained.We're also sorry to hear about the disturbance caused by barking dogs early in the morning. We will look into this matter to ensure that all guests are able to enjoy a peaceful stay.Your comments about the price and the impact it may have on the guest demographic are noted, and we will review our pricing strategies to ensure that they align with our commitment to providing a pleasant and comfortable experience for all guests.We appreciate your kind words about our staff, and we're glad to hear that they were pleasant during your stay. Your feedback is important to us, and we will use it to make improvements and ensure a better experience for all guests in the future.If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved stay.

8/10 Bra

willis

Bodde här 1 natt i april 2024
Svar från Keith White, AGM 24 apr. 2024
Thank you for your positve feedback.

10/10 Fantastiskt

Matthew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always excellent!
Bodde här 4 nätter i mars 2024
Svar från Keith White, AGM 3 apr. 2024
Thank you so much for your kind words! We're delighted to hear that you've had excellent experiences with us in the past. Providing exceptional service and accommodations is our top priority, and we're grateful for your continued support and loyalty.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

10/10 Fantastiskt

Misti

Bodde här 1 natt i mars 2024
Svar från Keith White, AGM 22 apr. 2024
Thank you for your feedback! We value your input and will use it to improve our services. We hope to have the opportunity to serve you better in the future.

8/10 Bra

James

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
The room was great. Comfortable beds. Plenty of space. The only issues i had with the room was the sink and bathtub drains in our room didn't drain well. They were slow to drain. When i asked if there was something to be done about it they said that it was the way they were. Other than that it was great and we will probably stay there again if we go back that way.
Bodde här 4 nätter i mars 2024
Svar från Keith White, AGM 30 mars 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our room comfortable and spacious during your stay.However, we apologize for the inconvenience you experienced with the sink and bathtub drains. Ensuring that all amenities in our rooms are functioning properly is important to us, and we regret that we fell short in this regard during your stay. We will address this issue with our maintenance team to ensure that any drainage issues are promptly resolved in the future.We're pleased to hear that despite this issue, you still enjoyed your stay with us and that you're considering staying with us again in the future. We look forward to welcoming you back and providing you with an even better experience next time.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to serve you again soon.

4/10 Dåligt

Mckensie

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pool was supposed to be heated but was too cold to get in and kind of dirty most of the staff was very rude
Bodde här 5 nätter i mars 2024
Svar från Keith White, AGM 30 mars 2024
Thank you for sharing your experience with us. We sincerely apologize for the disappointment you encountered during your stay, particularly regarding the temperature and cleanliness of the pool, as well as the behavior of some of our staff members.Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short of meeting your expectations in these areas. We will address these concerns with our maintenance and housekeeping teams to ensure that the pool is properly heated and maintained to a high standard of cleanliness.Additionally, we take matters of staff behavior very seriously and will investigate the issues you raised with our management team. Providing courteous and helpful service is fundamental to our values, and we apologize for any instances where this was not upheld.Your feedback is invaluable to us as it helps us to identify areas for improvement, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future. If there's anything else we can do to assist you or if you would like to provide further details about your experience, please don't hesitate to reach out to us directly.

10/10 Fantastiskt

Jeffery

Bodde här 4 nätter i mars 2024
Svar från Lydia 15 apr. 2024
Thank you Jeffery for taking the time to leave us a review! Hope to see you again next time you are in the area.

10/10 Fantastiskt

Kristel

Gillade inte: Renlighet och personal och service
Pool and slide is amazing. The place was dirty in the hallways and not many options for breakfast but overall was a good stay
Bodde här 5 nätter i mars 2024
Svar från Keith White, AGM 26 mars 2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our amazing pool and slide during your stay.However, we apologize for the cleanliness issues in the hallways and any inconvenience caused by the limited breakfast options. Maintaining a clean and inviting environment throughout our hotel is a priority, and we will address the cleanliness concerns with our housekeeping team to ensure improvements are made.Regarding breakfast options, we understand the importance of providing a satisfying dining experience for our guests, and we will take your feedback into consideration as we review and enhance our breakfast offerings.We appreciate your valuable feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.

2/10 Väldigt dåligt

Gordon

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Hot tub was disgusting
Bodde här 1 natt i mars 2024
Svar från Keith White, AGM 26 mars 2024
Thank you for bringing this matter to our attention. We sincerely apologize for the disappointing experience you had with our hot tub during your stay. Ensuring the cleanliness and maintenance of all our amenities, including the hot tub, is of the utmost importance to us.We will immediately address this issue with our maintenance and team to ensure that proper cleaning and maintenance procedures are followed to prevent such occurrences in the future.Your feedback is invaluable to us as it helps us to identify areas for improvement. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience. If there's anything else we can assist you with or if you'd like to provide further details about your experience, please don't hesitate to reach out to us directly.

6/10 Okej

Trevor

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoy the staff they are very friendly breakfast could have a few more options but other than that my stay was great
Bodde här 2 nätter i mars 2024
Svar från Keith White, AGM 25 mars 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the friendliness of our staff during your stay. Providing exceptional service and a warm atmosphere is always our priority.We appreciate your suggestion regarding the breakfast options, and we'll certainly take it into consideration as we strive to continually enhance our offerings and meet the diverse preferences of our guests.It's wonderful to know that overall, you had a great stay with us. Should you have any further suggestions or if there's anything else we can do to make your next visit even more enjoyable, please feel free to let us know. We look forward to welcoming you back soon!

10/10 Fantastiskt

Carolina

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice neat and clean, pool and jacuzzis inside that’s was wonderful for cold days
Bodde här 3 nätter i mars 2024
Svar från Keith White, AGM 30 mars 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel nice, neat, and clean during your stay.We're especially pleased that you enjoyed our indoor pool and jacuzzis. Providing amenities like these for our guests to enjoy, particularly during colder days, is important to us, and we're glad to hear that they added to your overall experience.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Safe travels until then!

4/10 Dåligt

Charles or Samantha

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room didn’t have much in it hallways and elevator was nasty had a odor but front desk workers was very nice
Bodde här 1 natt i mars 2024
Svar från Keith White, AGM 25 mars 2024
Thank you for sharing your feedback with us. While we're pleased to hear that you found our front desk team to be very nice, we are disheartened to learn about the issues you encountered during your stay.Please accept our sincere apologies for the condition of your room and the cleanliness concerns you experienced in the hallways and elevator. This does not reflect the standards we strive to maintain for our guests, and we are actively addressing these matters with our housekeeping and maintenance teams to ensure improvements are made.Your feedback is invaluable to us as it helps us identify areas for enhancement. We want every aspect of your stay to meet or exceed your expectations, and we are committed to taking the necessary steps to ensure a more pleasant experience in the future.We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve. If there's anything specific you would like to discuss or if you have any further feedback to share, please don't hesitate to reach out to us directly.

10/10 Fantastiskt

Kathleen Teresa

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Our stay was comfortable and peaceful. The staff were kind and accommodating.
Bodde här 1 natt i mars 2024
Svar från Lydia 18 mars 2024
Thank you for sharing your experience! We're delighted to hear that you found your stay comfortable and peaceful, and that our staff were kind and accommodating. We strive to provide excellent service to all our guests, and we're glad we could make your stay enjoyable. We hope to welcome you back again in the future!

2/10 Väldigt dåligt

Judith

Bodde här 1 natt i mars 2024
Svar från Keith White, AGM 5 apr. 2024
Thank you for your feedback.

8/10 Bra

Tim

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Pool was shut down. But other than that everything was great. Awesome breakfast bar and cheap rates! Will stay again!
Bodde här 1 natt i februari 2024
Svar från Lydia 18 mars 2024
Thank you for your feedback! We're glad to hear that you enjoyed your stay overall and appreciated our breakfast offerings and rates. We apologize for the inconvenience regarding the pool closure and hope to have it back up and running for your next visit. We look forward to welcoming you back again soon!

10/10 Fantastiskt

Lloyd

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Its soo clean. And the dove soaps were nice
Bodde här 1 natt i mars 2024
Svar från Lydia 18 mars 2024
We're delighted to hear that you found our hotel exceptionally clean and that you enjoyed the amenities provided, such as the Dove soaps. Maintaining a high standard of cleanliness is a top priority for us, and we're thrilled that our efforts were appreciated. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another wonderful experience!

10/10 Fantastiskt

Jonell

Affärsresenär
Gillade: Boendets skick och faciliteter
The staff are very pleasant and helpful
Bodde här 1 natt i mars 2024
Svar från Lydia 6 mars 2024
Thank you for your positive feedback! We're delighted to hear that our staff were pleasant and helpful during your stay. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Fantastiskt

Nicole

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
great
Bodde här 1 natt i februari 2024
Svar från Keith White, AGM 26 feb. 2024
Thank you for taking the time to share your experience with us. We greatly appreciate your feedback as it helps us understand how we can better serve our guests.

8/10 Bra

Rodney

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
People screaming in the middle of the night. Minor damages that could be touched up. Double check the rooms to make sure everything is stocked for the guest. Otherwise, beds were comfortable. It was clean
Bodde här 2 nätter i februari 2024
Svar från Keith White, AGM 26 feb. 2024
Thank you for sharing your recent experience with us. We sincerely apologize for the disturbances you encountered during your stay, including the noise disturbances and minor damages in your room.Ensuring a peaceful and comfortable environment for all our guests is a top priority, and we regret that we fell short in this regard. We will be reviewing our policies and procedures to address noise disturbances more effectively to prevent similar incidents from occurring in the future.Additionally, we appreciate your feedback regarding the need for more thorough room inspections to ensure all amenities are fully stocked for our guests' convenience. We will be taking immediate steps to enhance our quality control processes to ensure that each room meets our high standards of cleanliness and comfort.We are pleased to hear that you found our beds comfortable and that you were satisfied with the cleanliness of your room. Your kind words are greatly appreciated and will be shared with our team.Once again, we apologize for the inconveniences you experienced and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Bra

Tessa

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Keith White, AGM 26 feb. 2024
Thank you for taking the time to share your experience with us. We greatly appreciate your feedback as it helps us understand how we can better serve our guests.

10/10 Fantastiskt

Coreen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved everything about this property from the beautiful room to their amazing, helpful, friendly staff. Was very clean and had a cool firepit outside where I met many wonderful people from 8 different states. We will definitely be back!
Bodde här 4 nätter i augusti 2023
Svar från Lydia 9 feb. 2024
It's fantastic to hear that you had such a wonderful experience at the property! From the beautiful room to the helpful and friendly staff, it sounds like everything exceeded your expectations. The clean environment and the opportunity to socialize at the firepit with people from different states added to the enjoyment of your stay. It's great to know that you had such a positive experience that you're already planning to return. Thank you for sharing your feedback, and we look forward to welcoming you back in the future!

4/10 Dåligt

Regina

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
Our room smelt like cow poop, didn't have hot water in the shower.
Bodde här 1 natt i februari 2024
Svar från Lydia 5 feb. 2024
I'm sorry to hear about the unpleasant smell in your room and the issue with hot water in the shower. These are certainly not the experiences one would expect during a hotel stay.I recommend reaching out to the hotel staff or management as soon as possible to report these issues. They should be able to address the concerns promptly and ensure that your stay is more comfortable.If there's anything else you'd like assistance with or if you have more details to share about your experience, please feel free to let me know. Your feedback is important, and we hope your future stays are more positive. Safe travels!

6/10 Okej

Lynette

Bodde här 1 natt i februari 2024
Svar från Lydia 9 feb. 2024
Thank you for taking the time to leave us a review.

8/10 Bra

Jonnie

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Staff are great.
Bodde här 1 natt i januari 2024
Svar från Lydia 5 feb. 2024
It's wonderful to hear that you had a positive experience with the staff during your stay. Friendly and helpful staff can make a significant difference in the overall enjoyment of a hotel stay.If there's anything else you'd like to share about your experience or if you have specific suggestions for improvement, feel free to let me know. Your feedback is valuable, and we hope to provide you with excellent service during your future stays. Safe travels!

10/10 Fantastiskt

Pauline, Beulah

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy check in, up to date room a d love the fire pit!!!
Bodde här 1 natt i januari 2024
Svar från Lydia 5 feb. 2024
I'm glad to hear that you had an easy check-in, enjoyed an up-to-date room, and especially loved the fire pit. A fire pit can indeed add a cozy and enjoyable element to the overall experience.If there's anything else you'd like to share about your stay or if you have specific suggestions for improvement, feel free to let me know. Your feedback is valuable, and we hope to provide you with excellent service during your future stays. Safe travels!

10/10 Fantastiskt

Joseph

Gillade: Personal och service och boendets skick och faciliteter
Pool
Bodde här 1 natt i januari 2024
Svar från Lydia 30 jan. 2024
Thanks you for the review Joseph! Glad you enjoyed our pool.

10/10 Fantastiskt

Evelyn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very friendly
Bodde här 14 nätter i december 2023
Svar från Lydia 30 jan. 2024
Thank you Evelyn for the kind words about the staff. I'll be sure to pass that along!

6/10 Okej

Bluch

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i januari 2024
Svar från Lydia 30 jan. 2024
Thank you Bluch for taking the time to leave us a review. I apologize for any issues you may have experienced during your stay.

6/10 Okej

Darrell

Reste i grupp, Reste med familjen
Gillade: Renlighet
I liked the pool area of the hotel They could definitely use a dinning area
Bodde här 2 nätter i januari 2024
Svar från Lydia 30 jan. 2024
Thank you Darrell for the review.

4/10 Dåligt

Heather

Bodde här 2 nätter i december 2023
Svar från Lydia 30 jan. 2024
Thank you Heather for the review! Hope to see you again soon!

10/10 Fantastiskt

Samantha

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We enjoyed staying here!
Bodde här 2 nätter i december 2023
Svar från Lydia 30 jan. 2024
Thanks Samantha for the review! We hope to see you again soon!

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Got a nice suite with plenty of room, unfortunately it had cockroaches so we were moved to a small room with a roll away. Couldn't get a discount, we were trying to get a different hotel but no refund because of third party booking. Staff was helpful upon checking in but the checking out was different. Sorry
Bodde här 1 natt i december 2023
Svar från Lydia 30 jan. 2024
Thank you for taking the time to leave us a review and we deeply apologize for the issue with your room and your reservations.

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade: Rummets bekvämlighet
It was better than other hotels I’ve stayed at in rapid, I didn’t enjoy not having any hot water. I had to take a cold shower everyday & take my children to a relatives hotel to shower/take a bath.
Bodde här 5 nätter i december 2023
Svar från Lydia 30 jan. 2024
Thank you for sharing your experience, and we apologize for the inconvenience you faced with the lack of hot water. Your feedback is valuable, and we take this matter seriously. We will investigate the issue and work to ensure that such problems are promptly addressed to improve the overall guest experience. We appreciate your understanding and patience during your stay, and we hope to have the opportunity to make it up to you in the future. If you have any further concerns or if there's anything else we can do to assist, please don't hesitate to let us know.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Lydia 30 jan. 2024
Thank you for the review!

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kiddos enjoyed the pool, although there did appear to be old vomit on the window up by the slide entrance. Beds were comfy enough.
Bodde här 1 natt i december 2023
Svar från Lydia 30 jan. 2024
Thank you leaving us a review! We would like to apologize for the issue with the pool and it has been addressed. Thank you for bringing that to our attention. We hope to be able to host you again soon!

6/10 Okej

John, Guelph

Gillade: Personal och service
Average property, clean but lots of loud guests, TV in room didn't work. Good Price range
Bodde här 1 natt i december 2023
Svar från Lydia 30 jan. 2024
Thank you for your feedback. We appreciate your positive comments on the property's cleanliness and affordability. We apologize for the inconvenience with the TV and noise levels from other guests. We'll address these issues promptly to enhance the overall guest experience. We hope you give us another chance in the future.

2/10 Väldigt dåligt

Adrirnne

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
DONT DO IT!!!!
Terrible experience and literally felt unsafe! Pool is disgusting and this place is poorly managed. It’s filthy!
Bodde här 1 natt i december 2023
Svar från Lydia 30 jan. 2024
I'm truly sorry to hear about your negative experience. Safety and cleanliness are our top priorities, and I apologize for any lapses in our service. We take your feedback seriously and will address the issues with the pool and overall cleanliness immediately. Your concerns will be shared with our management team to ensure improvements are made. We appreciate your honesty, and please know that your feedback will help us enhance the guest experience. If there's anything specific you'd like to share or discuss further, please feel free to reach out to our management team directly.