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Recensioner av De Vere Wokefield Estate

3.5 out of 5
De Vere Wokefield Estate
Wokefield Park, Goodboys Lane, Mortimer, Reading, England

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 139 av 324 recensioner" "
8 - Bra i betyg. 94 av 324 recensioner" "
6 - Okej i betyg. 50 av 324 recensioner" "
4 - Dåligt i betyg. 23 av 324 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 324 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

4/10 Dåligt

Aleksander

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gammalt och ofräscht!
Hotellet har fantastisk potential och ligger beläget i ett lugnt och fint område men tyvärr är det slitet och håller väldigt låg nivå. Rummen är extremt slitna och det är sprickor i golven, badrummen känns ofräscha, heltäckningsmattorna luktar äckligt. Nej, det finns tyvärr inget positivt att skriva om detta. Maten håller också väldigt låg nivå och tyvärr var det genomgående för samtliga 3 dagar som jag bodde här. Servicen däremot var bättre än hotellets standard.
Bodde här 2 nätter i oktober 2018
Svar från Peter Sangster - Venue Director 17 dec. 2018
Dear Aleksander, Thank you for sharing your review. I am pleased you believe our hotel has fantastic potential and is located in a quiet and nice area and the customer service was good but apologise for the other issues you endured. Please be assured your feedback will be used to help us improve our service going forward and we hope if you are to return in the future you would experience this great service for yourself. Once again, many thanks for your time sharing this valued feedback. Kind regards, Peter

2/10 Väldigt dåligt

Michael

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
To be avoided at all costs - personally I could not even buy bottle water for my room as they have a water fountain system! But don’t provide jugs
Bodde här 1 natt i maj 2024

8/10 Bra

Hugh

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Spacious and clean
Bodde här 1 natt i april 2024
Svar från Kelly Norris 6 maj 2024
Hi Hugh, Thank you for taking the time to review our hotel. We hope to welcome you again soon. Kind Regards, Guest Relations Team

10/10 Fantastiskt

Prajendra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff, particularly Jasmine, were excellent in gheur customer service.
Bodde här 1 natt i april 2024
Svar från MH 27 apr. 2024
Dear Prajendra,Thank you for sharing your feedback about your recent stay at our hotel. We are pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back to the property soon. Kind Regards, The Guest Relations Team

10/10 Fantastiskt

Makhosini

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Peace and quiet
Bodde här 1 natt i april 2024
Svar från MH 27 apr. 2024
Dear Makhosini,Thank you for sharing your feedback about your recent stay at our hotel. We are pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back to the property soon. Kind Regards, The Guest Relations Team

8/10 Bra

Paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Kelly Norris 22 apr. 2024
Hi Paul. Thank you for the great review of our hotel. We are pleased you enjoyed your stay and we hope to welcome you again soon. Kind Regards, Guest Relations Team

10/10 Fantastiskt

Sonia

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Good hotel
Bodde här 1 natt i april 2024
Svar från Kelly Norris 22 apr. 2024
Good Evening Sonia, Thank you for the great review! We hope to welcome you again soon. Kind Regards, Guest Relations Team

10/10 Fantastiskt

Steve

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were so friendly, helpful and professional. Every member of staff that we met were a credit to the brand hotel. My wife and I plus our german shepherd thoughily enjoyed our stay. Plenty of area to walk our dog and lovely areas for us to have breakfast. Will definitely return when in the area again.
Bodde här 1 natt i april 2024
Svar från Kelly Norris 11 apr. 2024
Good Afternoon Steve, Thank you for the great review, we are pleased you all enjoyed your stay and we will look forward to welcoming you again in the near future. Kind Regards, Guest Relations Team

8/10 Bra

Nathan

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay at Wokefield Park Estate...The hotel complex is large and has plenty to do, even for our seven yr old who was with us.. The hotel was clean and comfortable, if you opt for the delux or suite rooms in the manor, you will not be disappointed. The real standout for us was how polite and helpful the staff were, and the personal touch we experienced on our trip. I would recommend a stay at the De Vere Wokefield
Bodde här 2 nätter i april 2024
Svar från Kelly Norris 11 apr. 2024
Good Afternoon Nathan, Thank you for the great review. We are pleased you enjoyed your stay and we hope to welcome you again soon.Kind Regards, Guest Relations Team

10/10 Fantastiskt

Paul

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A great suite that was great value for the money!
Bodde här 1 natt i mars 2024
Svar från Kelly Norris 11 apr. 2024
Good Afternoon, Thank you for the great review. We hope to welcome you again soon. Kind Regards, Guest Relations Team

6/10 Okej

Erin

Bodde här 1 natt i april 2024
Svar från Kelly Norris 11 apr. 2024
Good Afternoon, Thank you for taking the time to leave a review. We hope to welcome you again in the near future. Kind Regards, Guest Relations Team

8/10 Bra

Melanie, Bristol

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Kelly Norris 16 mars 2024
Good Morning, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and we hope to welcome you again soon. Thank youKind Regards, Guest Relations Team

10/10 Fantastiskt

Clinton

Bodde här 1 natt i mars 2024
Svar från Kelly Norris 3 apr. 2024
Good Evening, Thank you for the great review. We are pleased you enjoyed your stay with us. Kind Regards, Guest Relations Team

10/10 Fantastiskt

Anoop

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från MH 5 mars 2024
Dear Anoop,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 Fantastiskt

Gary

Bodde här 1 natt i februari 2024
Svar från Kelly Norris 3 apr. 2024
Hi Gary, Thank you for the great review of our hotel. We hope to welcome you again soon. Kind Regards, Guest Relations Team

6/10 Okej

Simon

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från MH 18 feb. 2024
Dear Simon,Thank you for your valued feedback, I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 Fantastiskt

Lee

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Kelly Norris 15 feb. 2024
Good Morning Lee, Thank you for taking the time to leave a great review of our hotel. We are pleased you enjoyed your stay and hope to welcome you again soon. Kind Regards, Guest Relations Team

8/10 Bra

brett

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I n new part all quiet and clean
Bodde här 4 nätter i januari 2024
Svar från Kelly Norris 7 feb. 2024
Good Morning, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and we hope to welcome you again soon. Kind Regards, Guest Relations Team

8/10 Bra

Paul

Reste i grupp
Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Kelly Norris 7 feb. 2024
Good Morning Paul, Thank you for the review of our hotel. We hope to welcome you again soon. Kind Regards, Guest Relations Team

10/10 Fantastiskt

Jo

Bodde här 1 natt i januari 2024
Svar från Kelly Norris 3 apr. 2024
Hi Jo, Thank you for taking the time to leave us a great review. We are so pleased you enjoyed your stay. Kind Regards, Guest Relations Team

10/10 Fantastiskt

Narinder

Bodde här 1 natt i januari 2024
Svar från Kelly Norris 16 jan. 2024
Good Morning, Thank you for the great review of our hotel. We are so pleased you enjoyed your stay. We hope to welcome you again soon.Kind Regards, Guest Relations Team

10/10 Fantastiskt

Sue

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pre Christmas Visit
A very welcome stop over for us. Hotel Christmas decorations where stunning. Everything was just perfect. A perfect place for two weary travellers to stay. Our dog was welcome too
Bodde här 1 natt i december 2023
Svar från Kelly Norris 9 jan. 2024
Good Afternoon Sue, Thank you for the great review of our hotel. We are so pleased you enjoyed your stay and we hope to welcome you again soon. Kind Regards, Guest Relations Team

6/10 Okej

Christopher

Bodde här 1 natt i december 2023
Svar från Kelly Norris 9 jan. 2024
Good Afternoon, Thank you for taking the time to review our hotel. We hope to welcome you again soon. Kind Regards, Guest Relations Team

10/10 Fantastiskt

B

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2023
Svar från Kelly Norris 12 dec. 2023
Good Afternoon, Thank you for your great review. We are pleased you enjoyed your stay with us and we hope to welcome you again soon. Kind Regards, Guest Relations Team

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Room was made up for 2 and not the 3 people. Not impressed for the price of the stay but it was resolved in time.
Bodde här 2 nätter i december 2023
Svar från MH 11 dec. 2023
Dear Guest,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 Fantastiskt

Calvin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från MH 11 dec. 2023
Dear Calvin,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 Fantastiskt

Lawrence

Bodde här 1 natt i december 2023
Svar från MH 11 dec. 2023
Dear Lawrence,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 Fantastiskt

Chris

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff very comfortable and relaxing
Bodde här 2 nätter i december 2023
Svar från MH 11 dec. 2023
Dear Chris,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Plesemtly surprised business traveller.
As good as it can be.
Bodde här 1 natt i november 2023
Svar från MH 5 dec. 2023
Dear Guest,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon.Kind Regards,The Guest Relations Team

8/10 Bra

Sandra

Reste med familjen
Gillade: Renlighet och personal och service
Bodde här 2 nätter i december 2023
Svar från Kelly Norris 5 dec. 2023
Good Morning, Thank you for taking the time to review our hotel, we are pleased you enjoyed your stay and we hope to welcome you again. Thank youGuest Relations Team

4/10 Dåligt

Christopher

Gillade inte: Personal och service
There was no heating in our room and even though we requested a portable heater multiple times, they never provided one. Staff looked like they wanted to do anything but be hospitable.
Bodde här 1 natt i december 2023
Svar från Kelly Norris 5 dec. 2023
Good Morning, I hope you are well. Thank you for taking the time to review our hotel. Please accept our apologises you did not get the heater as requested and that you didn't find the team helpful. I will be sure to pass your comments on. I hope we can welcome you again in the future. Kind Regards, Guest Relations Team

8/10 Bra

David

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good location for my business trip.
Bodde här 1 natt i november 2023
Svar från MH 30 nov. 2023
Dear David,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

8/10 Bra

Neale

Bodde här 2 nätter i november 2023
Svar från MH 18 dec. 2023
Dear Neale,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 Fantastiskt

Russell

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel in pleasant countryside location. Reception staff were very helpful. Room was spacious and clean.
Bodde här 1 natt i november 2023
Svar från MH 26 nov. 2023
Dear Russell,Thank you for taking the time to leave a review from your recent stay. We are delighted that you have enjoyed your stay and we look forward to welcoming you back to the property soon.Kind Regards,Marriam HamidSenior Guest Relations Manager

4/10 Dåligt

Kate

Bodde här 1 natt i november 2023
Svar från MH 20 nov. 2023
Dear Kate,Thank you for taking time to conduct your review regarding your recent stay. I would like to apologise that you faced difficulties during your time here at De Vere Wokefield Estate. We are always looking for ways to improve what we offer to our guests and we are glad to take your feedback on board to discuss and action upon the issues you outlined. We hope to welcome you back again.Kind Regards,The Guest Relations Team

10/10 Fantastiskt

Elaine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely stay, very hospitable, great breakfast and beautiful grounds
Svar från MH 15 nov. 2023
Dear Elaine,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 Fantastiskt

Bob

Bodde här 1 natt i november 2023
Svar från MH 13 nov. 2023
Dear Bob,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

8/10 Bra

John

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från MH 12 nov. 2023
Dear John,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 Fantastiskt

Andrew, Poole

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super nice place in quiet countryside good for relaxing weekend away. Staff are very nice and accommodating and Pool is amazing, Sauna is also good but was out of order so hopefully this will be working next time we come. Will definitely re visit as this is one of our favourite places. Staff on check in was amazing and they upgraded our room so we had a door looking out on golf course which was super nice.
Bodde här 1 natt i november 2023
Svar från MH 12 nov. 2023
Dear Andrew,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 Fantastiskt

chris

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overnight business stay.
Good spacious property. Like the pool. Good value.
Bodde här 1 natt i augusti 2023
Svar från MH 12 nov. 2023
Dear Chris,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 Fantastiskt

Ansar

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful place
Bodde här 1 natt i oktober 2023
Svar från MH 1 nov. 2023
Dear Ansar,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,Marriam HamidSenior Guest Relations Manager

6/10 Okej

Annette

Reste i grupp
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Too much to pay for drinks
The staff were fine and sent us off to our room. We got in and found that you could actually write your name in the dust on the glass topped bedside table. Everything else was OK. We went for a bar meal in the sports area, choose curry each and two glasses of wine. The bill was £60 plus. Staggered, we looked at the prices and found that a large red was £15 plus and a medium £11 plus. Way too much to be charging for drinks.
Bodde här 1 natt i oktober 2023
Svar från MH 1 nov. 2023
Dear Annette,Thank you for your review. I'm glad to hear you enjoyed aspects of your visit. I do apologise for any hindrances you have experienced and shall discuss your thoughts with the team accordingly. I do hope we can welcome you again soon.Kind Regards,Marriam HamidSenior Guest Relations Manager

8/10 Bra

Haroon

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice views
Bodde här 3 nätter i oktober 2023
Svar från MH 1 nov. 2023
Dear Haroon,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,Marriam HamidSenior Guest Relations Manager

10/10 Fantastiskt

Zaynah

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely place for a getaway. Beautiful area and very clean. Worth the money and facilities were great. Would definitely visit again!
Bodde här 2 nätter i oktober 2023
Svar från MH 1 nov. 2023
Dear Zaynah,Thank you for taking the time out to leave a review. We are delighted that you enjoyed your stay and we look forward to welcome you back to the property soon.Kind Regards,Marriam HamidSenior Guest Relations Manager

4/10 Dåligt

Jason

Bodde här 1 natt i oktober 2023
Svar från MH 13 nov. 2023
Dear Jason,Thank you for taking time to conduct your review regarding your recent stay. I would like to apologise that you faced difficulties during your time here at De Vere Wokefield Estate. We are always looking for ways to improve what we offer to our guests and we are glad to take your feedback on board to discuss and action upon the issues you outlined. We hope to welcome you back again.Kind Regards, The Guest Relations Team

10/10 Fantastiskt

michael

Bodde här 1 natt i oktober 2023
Svar från Kelly Norris 22 okt. 2023
Good Morning, Thank you for the great review of our hotel, we are so pleased you enjoyed your stay. Kind Regards, Guest Relations Team

10/10 Fantastiskt

B

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
nice clean room, very quiet
Bodde här 2 nätter i oktober 2023
Svar från Kelly Norris 17 okt. 2023
Good Evening, Thank you for taking the time to review our hotel, we are so pleased you enjoyed your stay. Kind Regards, Guest Relations Team

6/10 Okej

Barry

Gillade: Renlighet och personal och service
It was OK
The stay was OK (in the Manor House). The room was nice, it was very warm and the air on didn’t seem to work but opening a window fixed that issue. The hot water was spluttery when used (like it had air bubbles in it) the cold water was cloudy but we had complementary water bottles we could use in the kettle. We had dinner in the bar, the food was OK I had expectations of a higher quality. On the way back to the room we asked for more water for the kettle which never arrived. Bed was OK never sleep well in a hotel. Breakfast was nice buffet style very good quality and no complaints about that. Unfortunately asked for a pot of tea which when it arrived tasted like soap so someone didn’t rinse after washing. Just had the orange juice which again was of a poor quality. Experience was so mixed it would not take much to get it to a good one.
Bodde här 1 natt i oktober 2023
Svar från Marina Guest Relations 16 okt. 2023
Dear Mr Barry,Thank you for taking time to provide your valuable feedback. We are glad you enjoyed some aspects of your stay, however we are disappointed that some other aspects made your stay not as enjoyable as expected and we would like to sincerely apologise for the inconveniences caused. Please be assured we are taking your feedback on board to be discussed with the management of relevant departments and make changes and improvements accordingly. Thank you once again and we are looking forward to an opportunity to welcome you back to De Vere Wokefield Estate in the near future.Thank youKind Regards,Marina

8/10 Bra

Stephen, San Diego

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i september 2023
Svar från Kelly Norris 10 okt. 2023
Good Afternoon, I hope you are well. Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and we hope to welcome you again soon. Kind Regards, Guest Relations Team

2/10 Väldigt dåligt

ye eun

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
I have some complaints about the room, wifi is not working I called reception but no answer, and the shower water was so weak that it was impossible to get the shampoo out of my hair. the lift was out of order and we had to walk up with luggage three flights of stairs to get to our room. the pool was clean but the sauna was out of order.
Bodde här 1 natt i oktober 2023
Svar från Kelly Norris 10 okt. 2023
Good Evening, Thank you for taking the time to review our hotel. Please accept our apologises for the shortcomings you experienced. Please be rest assured I will pass your comments onto the Senior Management Team as we do strive to improve. We hope to welcome you again in the future. Kind Regards, Guest Relations Team