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Recensioner av Reigate Manor

3 out of 5
Reigate Manor
Reigate Hill, Surrey, Reigate, England

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 114 av 366 recensioner" "
8 - Bra i betyg. 154 av 366 recensioner" "
6 - Okej i betyg. 63 av 366 recensioner" "
4 - Dåligt i betyg. 23 av 366 recensioner" "
2 - Väldigt dåligt i betyg. 12 av 366 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

7,4/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Louisa

Bodde här 4 nätter i mars 2024
Svar från Front Office Manager 25 apr. 2024
Good morning Louisa,Thank you for your lovely review. I am glad you had a comfortable stay.Look forward to welcoming you again Kind regardsJayshreeFront Office Manager

8/10 Bra

Sophie

Bodde här 1 natt i mars 2024
Svar från Front Office Manager 16 apr. 2024
Dear Sophie,Thank you for your feedback. I am glad you had a pleasant stay.Kind regardsJayshree SharmaFront Office Manager

4/10 Dåligt

Leanne

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Reception Manager 18 mars 2024
Dear Leanne,Thank you for your rating.You feedback is valuable to us. Would you like to tell us more regarding your recent stay for us to be able to provide the best customer service? Please contact us on hotel@reigatemanor.co.uk.Kind regardsJayshree SharmaFront Office Manager

8/10 Bra

Oliwia

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
From minuses - The property is a bit dated. If you stay at the ground floor the parking is just through your window so can be very noisy. There is no zebra crossing on the road and no pavement on the side of the road where the hotel is so it is a bit dangerous to cross the road if you need to walk down hill (to work or to the train station). From pluses - the staff is super friendly and helpful. The room has new tea, coffee and biscuits delivered every day. The breakfast is really nice with lots of options.
Bodde här 4 nätter i januari 2024
Svar från Front Office Manager 16 apr. 2024
Dear Oliwia,Thank you for your pleasant feedback regarding the hotel.Your feedback is valuable to us. Please let us know when you are next staying with us and we will try allocating you to a quite room.Kind regardsJayshree SharmaFront Office Manager

10/10 Fantastiskt

JUNE

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We only stayed one night breakfast was very good
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Kirsty

Bodde här 1 natt i januari 2024

8/10 Bra

Yankaday

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed for 1 night at this hotel. Beds were truly comfortable. Dinner and breakfast were excellent! Highly recommend!
Bodde här 1 natt i januari 2024

8/10 Bra

Naomi

Reste med familjen, Reste med sin partner
Could do with a lick of paint as a bit dated. Easy check in and out. Staff friendly. Thank you
Bodde här 2 nätter i januari 2024

8/10 Bra

Alexander

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Aimee

Bodde här 1 natt i december 2023

8/10 Bra

H V

Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Jennifer

Bodde här 1 natt i december 2023

8/10 Bra

Trevor

Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Timothy

Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Darrel

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Alf Endre

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Oyin

Bodde här 1 natt i november 2023

6/10 Okej

Denise

Bodde här 1 natt i november 2023

6/10 Okej

Martin

Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Matt

Affärsresenär
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Check your BILL
It's been a bit refreshed but is a bit dated still. Room was ok, stain on the duvet cover which was a bit off putting. However - the real issue, buy a drink at the bar £6, I get another, get some food - and that when I noticed service charges suddenly being added without my approval and without any notification that they would include it! Next drink was nearly £8! I will be raising this with the hotel but be aware - I'm not impressed!
Bodde här 1 natt i november 2023

8/10 Bra

Lorraine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Met all basic requirements
Bodde här 2 nätter i oktober 2023

8/10 Bra

Peter

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Peter

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely Hotel with a very comfortable bed :-)
Great hotel - Clean, very comfortable, helpful/pleasant staff and an excellent night's sleep :-)
Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

Nic

Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
We have been guests for over 2 years and on this last visit was superb! Undoubtedly significant dining changes specifically breakfast area. Amiss is an extreme customer service devotee and ensures her guests experience their morning beginnings with a smile and the best service. Much improvement to kitchen culinary staff food was fresh and delicious not dried up left overs like before a few months in spring. 5 stars
Bodde här 2 nätter i oktober 2023

6/10 Okej

A W

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Adam

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Colin

Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Judith Anne

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Mark Stephen

Bodde här 1 natt i september 2023
Svar från Reception Manager 14 sep. 2023
Dear Mark,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

10/10 Fantastiskt

Tom

Bodde här 4 nätter i september 2023
Svar från Reception Manager 14 sep. 2023
Dear Tom,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

8/10 Bra

Michael

Reste med sin partner
Gillade: Personal och service
Made to feel welcome by staff and enjoyed a pleasant stay. Would have preferred a dedicated shower cubicle in bathroom as getting in out of bath to shower was awkward and nearly fell backwards getting out
Bodde här 2 nätter i september 2023
Svar från Reception Manager 14 sep. 2023
Dear Michael,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.Please let us know you prefer a shower next time you wish to visit us so we can avoid the difficulty of getting into a bath.We look forward to welcoming you again soon.Kind regardsGreta Thornton

10/10 Fantastiskt

Theresa

Bodde här 1 natt i september 2023
Svar från Reception Manager 5 sep. 2023
Dear Theresa,Thank you for your feedback, we are really glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regardsGreta Thornton

8/10 Bra

Theresa

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place to stay
A great stay overall, our only slight complaint was that breakfast was not great although the room it is served in is full of character. Reception staff are very friendly and helpful
Bodde här 1 natt i augusti 2023
Svar från Reception Manager 5 sep. 2023
Dear Theresa,Thank you for your feedback, we are really glad you enjoyed your stay here at Reigate Manor Hotel.We made a note regarding breakfast and see if there is anything we can do to make improvement. We look forward to welcoming you again in the future.Kind regardsGreta Thornton

8/10 Bra

JOHN

Bodde här 3 nätter i augusti 2023
Svar från Reception Manager 31 aug. 2023
Dear John,Thank you for your feedback.Delighted to see you enjoyed your stay with us. We look forward to welcoming you back again soon!Best regardsGreta Thornton

8/10 Bra

mark

Bodde här 1 natt i augusti 2023
Svar från Reception Manager 14 sep. 2023
Dear Mark,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

6/10 Okej

Suzanne

Bodde här 1 natt i augusti 2023
Svar från Reception Manager 31 aug. 2023
Dear Suzanne,Thank you for taking your time on writing a feedback.Please accept our apology for not meeting your expectations this time. Hopefully we can welcome you again in the future and we can provide you a much better experience.Kind regardsGreta Thornton

10/10 Fantastiskt

Oliver

Bodde här 4 nätter i augusti 2023
Svar från Reception Manager 27 aug. 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

8/10 Bra

sarah

Bodde här 1 natt i augusti 2023
Svar från Reception Manager 27 aug. 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

4/10 Dåligt

Tracy

Bodde här 1 natt i augusti 2023
Svar från Reception Manager 22 aug. 2023
Dear Guest,Thank you for taking the time on writing a review.Please accept our apology for not being able to meet your expectations this time. We look forward to welcoming you again soon.Kind regardsGreta Thornton

2/10 Väldigt dåligt

Barry

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Recent stay
Our recent visit started on a bad note when the hotel tried to double charge us even though we had prepaid, the room was very noisy, there was an event on and I could not sleep. I had a terrible night sleep and woke up exhausted. The breakfast was average, not great. The hotel needs to do better. I will not be back ever again that is for sure.
Bodde här 1 natt i augusti 2023
Svar från Reception Manager 20 aug. 2023
Dear Barry,Thank you for your feedback and appreciate you took your time to write your experience down online.I must admit, I am surprised by your review because upon check-out you stated you had a good stay. Regarding the pre-authorisation I do apologies on behalf of my team as it was clearly stated you pre-paid your bedroom. We only take pre-authorisation which means the funds are only on hold on your account and it got released straight away therefore you haven't double paid for the room. Please make sure you notify the hotel when there is an issue so we have a chance to take action. Kind regardsGreta Thornton

8/10 Bra

Sanghee

Bodde här 1 natt i juli 2023
Svar från Reception Manager 17 aug. 2023
Dear Guest,Thank you for your feedback, we are pleased you enjoyed your stay with us.Best regardsGreta Thornton

8/10 Bra

Ruth

Bodde här 2 nätter i juli 2023
Svar från Reception Manager 17 aug. 2023
Dear Guest,Thank you for your feedback, we are pleased you enjoyed your stay with us.Best regardsGreta Thornton

8/10 Bra

Orla

Bodde här 2 nätter i juni 2023
Svar från Reception Manager 29 juni 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

8/10 Bra

Jan

Bodde här 1 natt i juni 2023
Svar från Reception Manager 29 juni 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

6/10 Okej

Katherine

Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Yuqing

Bodde här 3 nätter i juni 2023
Svar från Reception Manager 20 juni 2023
Dear Guest,Thank you for your feedback, pleased you enjoyed your stay here at Reigate Manor.We look forward to welcoming you again.Kind regardsGreta ThorntonReception Manager

10/10 Fantastiskt

Sam

Bodde här 1 natt i juni 2023
Svar från Reception Manager 20 juni 2023
Dear Guest,Thank you for your feedback, pleased you enjoyed your stay here at Reigate Manor.We look forward to welcoming you again.Kind regardsGreta ThorntonReception Manager

10/10 Fantastiskt

Iqbal

Bodde här 2 nätter i maj 2023
Svar från Reception Manager 29 juni 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

10/10 Fantastiskt

Tara

Bodde här 1 natt i maj 2023
Svar från Reception Manager 20 juni 2023
Dear Guest,Thank you for your feedback, pleased you enjoyed your stay here at Reigate Manor.We look forward to welcoming you again.Kind regardsGreta ThorntonReception Manager