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Recensioner av Sheraton Richmond Airport Hotel

3 out of 5
Sheraton Richmond Airport Hotel
5501 Eubank Rd, Sandston, VA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 325 av 498 recensioner" "
8 - Bra i betyg. 76 av 498 recensioner" "
6 - Okej i betyg. 31 av 498 recensioner" "
4 - Dåligt i betyg. 28 av 498 recensioner" "
2 - Väldigt dåligt i betyg. 38 av 498 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Terry

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice place to stay.
Bodde här 1 natt i maj 2024
Svar från Ayman 20 maj 2024
Dear value guest ,On behalf of the entire hotel team, I want to thank you for sharing about your EXPERIENCEIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most like you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Ayman GhalyGeneral ManagerSheraton Richmond Airport Hotel

10/10 Fantastiskt

Azalina

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Well maintain property with superb customer service
Bodde här 2 nätter i maj 2024
Svar från Ayman GM 14 maj 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

2/10 Väldigt dåligt

Johnnie

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
They sold me a room advertised for $200 free hot breakfast then when I went for check in they told me I don't have free breakfast with my reservation and I needed to call Expedia and ask them to refund me money. Then he asked me for $10 for parking. I asked for the manager and he came and they both were rude and wouldn't honor their false advertising trying to blame Expedia. They have no integrity whatsoever. I paid $200 and got nothing but disrespectful service. I kept my Kool but wanted to really tell them some things. Sad! I'll pray for them but never will patronize again.
Bodde här 1 natt i maj 2024
Svar från Ayman 14 maj 2024
Dear Valued Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Ayman Ghaly at Sheraton HotelGeneral Managersheraton richmond airport hotel

8/10 Bra

Darin

Gillade: Boendets skick och faciliteter
I was not too happy that the restaurant was closed on the weekend for dining during the day. Not really very many food options for a hotel of this size
Bodde här 2 nätter i april 2024
Svar från Ayman 14 maj 2024
Dear Valued Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Ayman Ghaly at Sheraton HotelGeneral Managersheraton richmond airport hotel

6/10 Okej

Melissa

Reste i grupp, Affärsresenär
Gillade: Personal och service
Gillade inte: Bekvämligheter
We had to pay parking fee even though we stayed there. The bar tender was the only wait staff at the bar, so it took a little while to be served. They put water bottles in you room, if you use them you pay for them, with the cost of the room I'm sure they can give the guest two free waters.
Bodde här 2 nätter i april 2024
Svar från Ayman 14 maj 2024
Dear Valued Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Ayman Ghaly at Sheraton HotelGeneral Managersheraton richmond airport hotel

10/10 Fantastiskt

Jolene

Gillade: Renlighet och bekvämligheter
Helpful friendly staff. Very nice room.
Bodde här 1 natt i april 2024
Svar från Ayman GM 14 maj 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

8/10 Bra

Barbara

Great
Bodde här 1 natt i april 2024
Svar från Ayman 14 maj 2024
Dear Valued Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Ayman Ghaly at Sheraton HotelGeneral Managersheraton richmond airport hotel

10/10 Fantastiskt

Tonisha

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed my stay. The staff members were especially kind and helpful. The front desk member named AB was very welcoming, had great customer service skills along with a smile which makes people feel so much better about staying away from home. Great job to everyone as a whole!
Bodde här 1 natt i april 2024
Svar från Ayman GM 14 maj 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 Fantastiskt

Michelle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was incredibly friendly especially Bonnie at the bar.
Bodde här 1 natt i april 2024
Svar från Ayman GM 14 maj 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 Fantastiskt

Catherine

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very close to the airport and long term parking lot with airport shuttles.
Bodde här 1 natt i april 2024
Svar från Ayman GM 14 maj 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 Fantastiskt

Babu Vaithiyanathan, Cordova

Bodde här 1 natt i april 2024
Svar från Ayman Gm 14 maj 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 Fantastiskt

Steven

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful beautiful hotel
Bodde här 1 natt i april 2024
Svar från Ayman GM 14 maj 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 Fantastiskt

Brittany

Bodde här 1 natt i mars 2024
Svar från Ayman GM 14 maj 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 Fantastiskt

Valerie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
If you are flying out of Richmond, there's no better option. The shuttle runs 24/7 and the staff is extremely friendly and accommodating. The room was clean and the food served in the hotel restaurant was excellent.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Kimberly

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice for an airport hotel! Rooms were big and well appointed. Lobby bar was very nice with excellent menu.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Velma

I like everything
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Sonja

Bodde här 1 natt i februari 2024
Svar från Ayman GM 14 maj 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 Fantastiskt

Sophie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean, prompt and friendly service, convenient airport shuttle
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Wynita

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Dirty! Poor management! Poor customer service!
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Crystal

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I recommend anyone to stay property was outstanding
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Terry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It served it purpose had an early morning flight an we food a great place to stay
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Shalithia

Gillade: Renlighet och personal och service
I love the rooms it’s clean and comfortable the staff is very nice and respectful I would definitely recommend this place to anyone
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Elizabeth

Great service late at night in an emergency.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Raekwon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Na

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

8/10 Bra

William

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
King size bed was in need of rotating. Felt like sleeping in a hole. I imagine most users of this room sleep on the spot I did. I prefer a firmer bed.
Bodde här 1 natt i januari 2024

6/10 Okej

Jennifer

Gillade: Renlighet och personal och service
Odd smell in room- shower head way too powerful and water got all over floor as a result
Bodde här 1 natt i december 2023

8/10 Bra

Frank

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i december 2023

8/10 Bra

Sonja

Bodde här 1 natt i december 2023

10/10 Fantastiskt

DARRYL

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Winston

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

William

Gillade: Personal och service
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Teresa G.

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Will Stay AGAIN!
LOVE this hotel!!! Food is outstanding and front desk staff are so great and accommodating with the customers!!!
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och personal och service
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Jenny L

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The desk clerk gave me a bottle of water when I was coughing. The shuttle was so handy and helpful. Beautiful bar, super clean room, great location!
Bodde här 1 natt i november 2023
Svar från front desk 29 nov. 2023
thank you for staying with uswe appreciate your feedback

10/10 Fantastiskt

Brian

Bodde här 1 natt i november 2023

8/10 Bra

Sontrell

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från front desk 17 nov. 2023
Thank you for staying with uswe appreciate your feedback

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Left dangling at the airport!
We scheduled our stay at the Sheraton for the night after flying back from the Bahamas. We were scheduled to arrive in RIC at about midnight but our Jet Blue Flight had been delayed more than 3 hours when leaving Fort Lauderdale. We were originally scheduled to arrive around midnight. When we realized we were going to be arriving later, we called the Hotel and we were told that the courtesy shuttle stops running at 1 am - no exceptions (Other hotels around RIC say their shuttles run till after the last flight arrives). After 1 am we were on our own. If you don't know, Richmond is not Chicago or New York. Alternate transportation does not just "hang" around the airport 24/7 . When were arrived around 2:30 am the only ground transportation available were shuttles to parking lots. Fortunately someone took pity on us and gave us a lift otherwise we still might be sitting there. This sucks on Sheraton's part. Sheraton needs to provide offered services for ground transportation whenever, particularly since their primary business is serving the airport. The room was acceptable. Some major renovations had just been completed to the rooms however the work must have been low bid work. Parts of the work were clearly shoddy and there were parts there was no professional care put into it.
Bodde här 1 natt i november 2023
Svar från front desk 16 nov. 2023
We are very sorry for your experience. I am forwarding concerns to shuttle manager Thank you for your feedback

10/10 Fantastiskt

Andrew

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My wife and i really enjoyed our stay. Top notch property. There was not a single thing that either of us could negatively. Great staff, room, amenities, food, grounds etc. Exceeded all expectations AND we most definitely will return.
Bodde här 2 nätter i november 2023
Svar från front desk 16 nov. 2023
Thanks for staying with uswe appreciate your feedback

10/10 Fantastiskt

Reagan, Chapel Hill

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient!
Bodde här 2 nätter i november 2023
Svar från front desk 16 nov. 2023
Thanks for staying with uswe appreciate your feedback

10/10 Fantastiskt

Bradley, Winston Salem

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location and great room condition
Bodde här 2 nätter i november 2023
Svar från front desk 16 nov. 2023
Thanks for staying with uswe appreciate your feedback

8/10 Bra

Aybike

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från front desk 16 nov. 2023
Thanks for staying with uswe appreciate your feedback

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed the night before an early flight out the next morning, free starbucks coffee, free shuttle to airport, highly recommend
Bodde här 1 natt i november 2023
Svar från front desk 16 nov. 2023
Thanks for staying with uswe appreciate your feedback

10/10 Fantastiskt

Walter

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay
Bodde här 1 natt i november 2023
Svar från front desk 16 nov. 2023
Thanks for staying with uswe appreciate your feed back!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel!
Our stay was excellent beginning with the check in with Anthony. He was absolutely wonderful! The room was updated and clean. The hotel was convenient to the airport for our early morning flight. We left our vehicle at the hotel for six days. The only problem we encountered was getting the shuttle to pick us up. We had to wait 40 minutes and the driver was not friendly (which had nothing to do with our stay at the hotel). However, I probably would park my vehicle at the airport parking lot next time.
Bodde här 1 natt i oktober 2023
Svar från front desk 7 nov. 2023
Thank you for staying with uswe appreciate your feedback!!!!

10/10 Fantastiskt

Edward L

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från front desk 7 nov. 2023
Thank you for staying with uswe appreciate your feedback

10/10 Fantastiskt

Donald

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Family Weekend at the highland Games
Very nice room, the food at the Bar was excellent and the location was perfect for the purpose of our trip. The breakfast was also quite good and filling.
Bodde här 1 natt i november 2023
Svar från front desk 5 nov. 2023
Thanks for staying with uswe appreciate your feedback