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Recensioner av Apex on Fenton

2 out of 5
Apex on Fenton
325 Fenton St, Rotorua, Bay of Plenty

Recensioner

4,8
10 - Fantastiskt i betyg. 1 av 27 recensioner" "
8 - Bra i betyg. 6 av 27 recensioner" "
6 - Okej i betyg. 5 av 27 recensioner" "
4 - Dåligt i betyg. 4 av 27 recensioner" "
2 - Väldigt dåligt i betyg. 11 av 27 recensioner" "

5,2/10

Renlighet

5,6/10

Personal och service

4,6/10

Bekvämligheter

4,4/10

Boendets skick och faciliteter

4,4/10

Hållbarhet

Recensioner

8/10 Bra

MARILYN

Reste i grupp
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
It seemed homely not corporate but no bathmat or salt and pepper. Kitcken reasonably equipped but small cutlery. No milk supplied. But if you just want a place for one night and you are on a budget, its okay. Its just a bit tired.
Bodde här 1 natt i april 2024
Svar från Tracy 22 apr. 2024
Thanks for your feedback. We have bathmat in every bathroom, and we provide fresh milk one bottle each day. I'm always in the reception and happy to help you on request. Please let me know if you want anything in our motel, I'll offer help.

6/10 Okej

Rachel

Reste med sin partner
Gillade: Renlighet och personal och service
We stayed for a night, a place to sleep and not anything extravagant but perfect for just one night. A little chilly at night with a small space heater but they also provided heated sheets that helped. It was very closely located to Te Pa Tu Maori show which was perfect.
Bodde här 1 natt i mars 2024

6/10 Okej

Natasha

Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i mars 2024

2/10 Väldigt dåligt

Patricia

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
people drinking and smoking in parking area ,dirty carpet ,run down building have photos of cockroach on wall , and other bugs on bathroom ceiling ,needs to be knocked down would have leaved but could not fine anything in that area , don't be fooled by photos would never stay again !!! i think a refund is due .
Bodde här 2 nätter i februari 2024
Svar från Tracy 18 apr. 2024
Thanks for your feedback. We have finished our renovation and the rooms now are clean and fresh with brand new spa facilities. Looking forward to your next stay and will have a better experience.

8/10 Bra

Teetu

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We liked our room and how quiet it was everything was close to us we can jus walk to places we needed to our room was nice and big spacious everything was there for us
Bodde här 2 nätter i februari 2024

8/10 Bra

Yuka

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024

2/10 Väldigt dåligt

Babu, Berwick

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
When we booked the property was advertised as a spa suite and the facilities included Laundry , Flat Screen TV, Free Wifi Etc. When we got there we were told the spa are in the room was not available and unsafe, room had no air conditioning, the laundry was not for the guest , there was no tv antenna connected and if you wanted to watch something you have to use your own Apple TV account. After much complaining the staff agreed to log into the tv using their own account but the Wifi was so slow it was constantly buffering.. The property was not worth what we paid and wotif have done nothing to help us despite us contacting them and being promised that they will investigate,, TOTAL RIP OFF
Bodde här 1 natt i januari 2024

4/10 Dåligt

Myline

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Margaret

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
There were cockroaches in the property in addition to several spiderwebs in each room. On the carpet in an upstairs bedroom there was something like pile of insect excrement. The hot tub was not functioning and unsafe but there were signs warning that it not be used.
Bodde här 1 natt i december 2023

8/10 Bra

sihui

Affärsresenär
Gillade: Bekvämligheter
Bodde här 1 natt i januari 2024

8/10 Bra

Nikau Contractors Ltd Demi

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comfortable beds and nice touch to have a casting device although the Wifi signal could be better
Bodde här 1 natt i januari 2024

4/10 Dåligt

xavier

Reste med familjen
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Jennice

Reste med familjen
Bodde här 2 nätter i januari 2024

4/10 Dåligt

Ugen

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was charged twice..one with Expedia and one with the motel.if not updated my account i would have been ripped off. After quires i was paid. Lucky me
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Praneet

Bodde här 1 natt i december 2023

6/10 Okej

Teiva, PAPEETE

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
logement viellot, nécessite d'être remis en etat. literie confortable, equipement a revoir.
Bodde här 2 nätter i december 2023

2/10 Väldigt dåligt

Sukhpreet

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had the worst experience! When we checked in to the hotel it was very dirty and had not been cleaned properly. As we were leaving to go out for dinner we locked the door, went to check that it was locked and the door just opened! We told the staff and they said there was nothing else they could do as it was just recently fixed so we asked to speak to the manager she was not on site so was called via phone, then we tried to explain to her what happened only to get yelled at by her, she would not listen to a word we said or let us speak it was like speaking to a brick wall then she accused me of breaking the lock but her own husband and daughter were witnesses to the hotel door lock being broken. Her daughter had to explain to her that we were being honest about the door after all that we then asked for a refund which they still kept some money for a cleaning fee for an unclean room. This is the worst hotel experience I have ever had, so unprofessional and rude, terrible customer service, an unclean very dirty old hotel. I wouldn't recommend booking here unfortunately
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Brendan

Affärsresenär
This property cancelled my stay several hours before checkin for an unexplained reason and sent me to another motel, which was a substandard place in every way: unclean, noisy, under construction
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Jodie

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Apex accomodation is filthy and dirty Toaster didn’t work Internet didn’t work Ironing board no iron Lawns and gardens are disgusting Worst place I’ve ever stayed at

6/10 Okej

Mitchell

Bodde här 2 nätter i november 2023

2/10 Väldigt dåligt

Rang

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Paid and didn't get to stay left us without accommodation.
Bodde här 1 natt i november 2023
Svar från Chris 20 nov. 2023
dear customer,you do paid, until now I still cannot charge money from Expedia.I v told you we have some issue happen, so I look for another better motel with spa for you. you need not pay anymore, we pay difference, is that correct?thank you.

2/10 Väldigt dåligt

Maria

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All spa rooms are not working. Accdg to the reception it wasnt working for years? if so, they should not advertise with spa. Appliances are not working, toaster, microwave those are not working. I called their hotline right after i booked online but no one answers the phone, i left a message no one will call you back, I even emailed and chat for any inquiry or instructions no one will returned to my query. so if you still decided to book here, you need to indicate in your booking any message otherwise no ine will attend to you after you book online. Inside your room, Imternet is so slow that you wiĺ struggle to watch youtube or netflix online. Most of the time it will say no connection. I asked for coffee, i got a reply saying no coffee. So make sure you buy your own. No toiletries like shampoo, soap and toothpaste toothbrush make sure you bring for yourself.
Bodde här 1 natt i oktober 2023
Svar från Chris 20 nov. 2023
we prepare to repair spa pool soon.we didnot advertise with spa, there is no spa in discription .about internet, I had bought booster, and wish it work well.who told you no coffee?we provide coffee tea ,sugar, hot chocolate.what ever , thank you for letting me know, we will improve our service level.thank you.

2/10 Väldigt dåligt

Colin

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
we arrived and could not stay here it was deserted. Very miss leading. we were offered another room around the corner for the same price. not ideal.
Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

Leonie

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023