4/10 Dåligt
Tara
Reste i grupp, Reste med familjen
4 juni 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I’ll start with the items I liked, the view and beach. Other than that this trip was not up to par. We traveled to celebrate my daughter’s 21st birthday, her first time out of the country and on a resort. Definitely not her best experience. We had to ask over 10 employees over the span of 4 days to have her door banner put on with the bottle of champagne delivered to her room. Finally our last night there it was done. Then to bring up the food and cleanliness, there were multiple roaches in the food areas, on the food! In the rooms and in the ground's bathrooms. We were completely grossed out. The turndown service completely ruined some of my medicine, feminine products and make up brushes because somehow the house keeper cleaned my sink, moved my items and placed everything in piles of water, water from what I have no clue. I also had my dirty clothes on the bathroom floor and those were all soaked as well. I reported this to the experience employee but never received a follow up. Then to mention my Mary Kay eye makeup remover “disappeared” out of my room the day I was leaving to go home. I tried calling the front desk, concierge and house keeping but all lines were busy to report the missing item. I was never asked how my stay was at check out. I'm sad this was my daughter’s first travel experience at this resort.