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Recensioner av Comfort Inn & Suites Ruston-East

2.5 out of 5
Comfort Inn & Suites Ruston-East
1825 Roberta Avenue, Ruston, LA

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 429 av 1008 recensioner" "
8 - Bra i betyg. 259 av 1008 recensioner" "
6 - Okej i betyg. 115 av 1008 recensioner" "
4 - Dåligt i betyg. 93 av 1008 recensioner" "
2 - Väldigt dåligt i betyg. 112 av 1008 recensioner" "

7,8/10

Renlighet

8,4/10

Personal och service

7,4/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Kari

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property has mold on the walls, crumbs on the floor, bathroom was unclean, pool was green. Workers didn’t even acknowledge property conditions nor get off their cell phones when assisting guests.
Bodde här 2 nätter i maj 2024
Svar från Lena 27 maj 2024
Dear Kari,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

6/10 Okej

Aaron

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Jennifer

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and spacious rooms
Bodde här 1 natt i maj 2024
Svar från Lena 27 maj 2024
Dear Jennifer,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Anastasia

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The property look nothing like the photos. The grass was overgrown. I only booked to swim. The pool was disgusting! The hotel smelled horrible like a nasty ashtray. I asked to be put in non smoking but it smelled like a nasty cigar bar. I couldnt find the ice machine on the 3rd floor. The room had no tissue. The air didnt work properly and kept shutting off. I would never recommend this place to anyone!
Bodde här 1 natt i maj 2024
Svar från Lena 27 maj 2024
Dear Anastasia,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bra

Bobby

Reste med familjen
Close to where I needed to be.
Bodde här 2 nätter i maj 2024
Svar från Lena 27 maj 2024
Dear Bobby,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Fantastiskt

Jazmane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy check in friendly staff Pool wasnt clean overall very nice
Bodde här 1 natt i maj 2024
Svar från Lena 27 maj 2024
Dear Jazmane,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Mark

Reste med sin partner
I booked my room at 1 pm, called and told them I’d be there around 12:30, to which they said was fine. Got there and there were no rooms available.
Bodde här 1 natt i maj 2024
Svar från Lena 27 maj 2024
Dear Mark,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Fantastiskt

Bentley

Great!
Bodde här 1 natt i maj 2024
Svar från Lena 27 maj 2024
Dear Bentley,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Dåligt

Terry

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The staff was the only good thing about this property. The property itself was in a general state of disrepair. I tried to call them several times before we arrived but never got an answer. I also set them email and never got response. When we arrived I was told there phones have been down. The pool was closed, and green. According to the clerk they have never had a hot tub even thoght it is stated in the hotel discreption. The bathroom ceiling had plaster falling down which appeared to be from the room above water leak. The tub itself had a baseball size chunk out of the enamel. The dead bolt on the door didn't was missing and the door itself looked like it had been forced open in the past.
Bodde här 1 natt i maj 2024
Svar från Lena 27 maj 2024
Dear Terry,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Kendall

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Lena 27 maj 2024
Dear Kendall,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Abdulaziz

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
No towel rooms are dirty
Bodde här 1 natt i maj 2024
Svar från Lena 27 maj 2024
Dear Abdulaziz,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

John Jay

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Lady at desk was excellent. Checked into room 333 all linen was on floor room a mess. Got another room no towels. Found a roach on bed. The motel was more of a $45.00 room. I have stayed there before 3 years ago it was nice. Will not be back ar this motel. Very disappointing . For the price i paid.
Bodde här 1 natt i maj 2024
Svar från Lena 27 maj 2024
Dear John Jay,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Priscilla and Mikael

Reste med familj och småbarn
Gillade inte: Bekvämligheter
The sheets was dirty , room wasn’t ready upon check in . The AC leaks and made floor wet ! No towels in room . Mold!!!
Bodde här 1 natt i maj 2024
Svar från Lena 27 maj 2024
Dear Priscilla and Mikael,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Elvira

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The worst experience in all my life, most disrespectful and unprofessional behavior from front desk hotel person who yelled at me hotel didn’t respect my paid reservation. And not even idea what customer service is.
Bodde här 2 nätter i maj 2024
Svar från Lena 27 maj 2024
Dear Elvira,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Mary

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Arrived to check in and was immediately told as soon as doors open, “We Closed”!! Worst customer service ever. They had my reservation but just said sorry we must over booked and we have no room for you.
Bodde här 1 natt i maj 2024
Svar från Lena 27 maj 2024
Dear Mary,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Dåligt

Leon

Gillade: Personal och service
I will not stay there again. Old property, everything on first floor. No machines or condiments available.
Bodde här 2 nätter i maj 2024
Svar från Lena 27 maj 2024
Dear Leon,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Leslie

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was the most unbelievable experience ever!! I’m filing complaints with both Comfort Inn and Expedia. This hotel is not equipped nor able to serve guests. Upon arrival one clerk at the desk with absolutely minimal trouble shooting skills advises there are no clean rooms available, the cleaning crew did not come to work, offered my options to take a dirty room and be given bedding. She then tells me it’s our loss because we booked with Expedia and the hotel only gets a small percentage. I asked for a mgr who was apparently off, but handling difficult customers. She offered a room with a broken tv. It wasn’t available. She found a single room 1 bed(although we reserved 2 beds). Now we have 4ppl in one bed in a less than par condition. I DO NOT RECOMMEND THIS HOTEL to humans. I also request compensation for this restless night we’re experiencing.
Bodde här 1 natt i maj 2024
Svar från Lena 27 maj 2024
Dear Leslie,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Mighonna

Gillade inte: Personal och service och boendets skick och faciliteter
they said i don’t have a room
Bodde här 1 natt i maj 2024
Svar från Lena 10 maj 2024
Dear Mighonna,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

4/10 Dåligt

Tracey

Gillade inte: Renlighet och personal och service
Room was dirty with old food on the nightstand. Had to take a washcloth and wipe everything down. We arrived at 1:30 in the morning after driving for 14 hours so we just laid on top of the cover and went to sleep, but I definitely would not stay here again.
Bodde här 1 natt i maj 2024
Svar från Lena 10 maj 2024
Dear Tracey,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

8/10 Bra

Anna

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet and fast convenient servixe
Bodde här 3 nätter i maj 2024
Svar från Lena 27 maj 2024
Dear Anna,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Fantastiskt

Leslie

Bodde här 1 natt i maj 2024
Svar från Lena 27 maj 2024
Dear Leslie,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Barry

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No shower curtain. Called the desk over hours got nothing but busy signal. Won’t stay again.
Bodde här 1 natt i april 2024
Svar från Lena 30 apr. 2024
Dear Barry,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
For a older facility it is well taken care of.
Bodde här 1 natt i april 2024
Svar från Lena 30 apr. 2024
Dear Robert,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Dåligt

Cheryl

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
The hotel was not clean or repaired. The TV in 303 did not work. HDMI cable unplugged.
Bodde här 1 natt i april 2024
Svar från Lena 25 apr. 2024
Dear Cheryl,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Donna

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was called prior to arriving saying the room I reserved was not available. After getting in my room, I noticed there were no towels, no shower curtain, no coffee maker, the toilet seat was broken, no hair dryer, a brown stain on the comforter, and the phones did not work. I went to front desk and she gave me towels and a shower curtain to put up myself. Was not apologetic at all. Other customers in the lobby told me they were experiencing the same thing with no shower curtain or towels. I told the manager on duty the next morning of the issues and she was not apologetic nor offered to discount my stay. I wouldn't stay there now if it were free. Absolutely inexcusable.
Bodde här 1 natt i april 2024
Svar från Lena 25 apr. 2024
Dear Donna,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

4/10 Dåligt

Tanesha

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Our was not clean, pillows were on the floor, bed was broken and no towels. I will never book here again.
Bodde här 1 natt i april 2024
Svar från Lena 25 apr. 2024
Dear Tanesha,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bra

James

No comment
Bodde här 1 natt i april 2024
Svar från Lena 20 apr. 2024
Dear James,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bra

Rebecca

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The staff were friendly and attentive. The breakfast had a variety of food choices. The hotel is a bit rundown and could use some maintenance. Our bathroom was missing a towel rack and toilet paper holder. The fridge had no freezer door so all the food froze.
Bodde här 3 nätter i april 2024
Svar från Lena 25 apr. 2024
Dear Rebecca,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Fantastiskt

Robert

.
Bodde här 2 nätter i april 2024
Svar från Lena 20 apr. 2024
Dear Robert,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Jesse

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Lena 25 apr. 2024
Dear Jesse,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

6/10 Okej

Jenni

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
This hotel a was so-so. Not the hotels fault, but it is rather hard to get to. Looks okay on the outside. Inside there were a few cosmetic flaws. There was a small problem with my room. They were very quick to make things right. I have no complaints about the room. Breakfast is included. Came down on Friday morning at 7:30 and there was almost nothing left. I was in the dining area for close to 20 minutes. No one came and restocked the breakfast.
Bodde här 1 natt i april 2024
Svar från Lena 15 apr. 2024
Dear Jenni,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Fantastiskt

Leigh Ann

Reste med sin partner, Reste med husdjur
Very friendly staff at check in. Room is clean and comfortable. Highly recommend!
Bodde här 1 natt i april 2024
Svar från Lena 13 apr. 2024
Dear Leigh,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Kent

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Cancelled our reservation on arrival. The reason given no working washing machines. Refused to give any refund or cancellation acknowledgment.
Bodde här 1 natt i april 2024
Svar från Lena 15 apr. 2024
Dear Kent,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bra

Christine

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
More of variety on the breakfast
Bodde här 1 natt i april 2024
Svar från Lena 8 apr. 2024
Dear Christine,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

April

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I tried to call the hotel before we arrived but only got a busy signal. When we arrived the receptionist told me that their phones line wasn’t working. When I checked in I arrived with a family of 7 only to be told that 1 of my 2 rooms that I booked could not be occupied because their dryer was broken and they had no way to clean the sheets before we came. So all 7 of us shared one room. This sent a shiver down my spine. We boarded the dirty scary looking elevator to go to the third floor and was greeted by a piece of wall border lying on the floor. When we entered the room I immediately checked the sheets and comforter and of course there were stains. We were disgusted but could not leave because all of the hotels were booked up. Don’t stay here! This is NOT a Comfort Inn but a Discomfort Inn.
Bodde här 1 natt i april 2024
Svar från Lena 13 apr. 2024
Dear April,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Shepard

Got there after a long drive and the room was not available because the dryer was broken so there were no sheets. No one contacted us to say there was a problem. Totally unprofessional and missed a very important basketball game because of the issue.
Bodde här 1 natt i april 2024
Svar från Lena 7 apr. 2024
Dear Shepard,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Dre

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Terrible customer service upon arrival.
Bodde här 2 nätter i april 2024
Svar från Lena 7 apr. 2024
Dear Dre,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bra

Wayne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Lena 7 apr. 2024
Dear Wayne,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Fantastiskt

Renee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent staff
Bodde här 2 nätter i mars 2024
Svar från Lena 7 apr. 2024
Dear Renee,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Dåligt

Erica

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet
The door to our room was very hard to open and close! their were roaches in the bathroom! This was the worse I've seen from a Comfort Inn! I will not ever be staying in this hotel again!
Bodde här 2 nätter i mars 2024
Svar från Lena 8 apr. 2024
Dear Erica,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Annie

Bodde här 1 natt i mars 2024
Svar från Lena 25 apr. 2024
Dear Annie,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Richard

Reste med familj och småbarn
Gillade inte: Personal och service och boendets skick och faciliteter
Phone in room doesn’t work and front desk phone was constantly busy. People running up and down hallways kids talking loud outside.
Bodde här 1 natt i mars 2024
Svar från Lena 8 apr. 2024
Dear Richard,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

myrna, APODACA

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Muy mal servido de este hotel hice la reservación y nos equivocamos al hacerla pero cancelamos y ahí mismo hicimos una reservación y no me hicieron el reembolso de la cancelación de haber sabido no nos hubiéramos quedado ahí no volvemos a ese lugar por mal educados y nefastos.
Bodde här 1 natt i mars 2024
Svar från Lena 8 apr. 2024
Dear Myrna,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Wynn

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The beds were hard as a rock. There were no towels or rags. Then there were the roaches. Will never stay here again.
Bodde här 3 nätter i mars 2024
Svar från Lena 8 apr. 2024
Dear Wynn,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Fantastiskt

Tammy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quick check in, very clean, courteous staff
Bodde här 2 nätter i mars 2024
Svar från Lena 27 mars 2024
Dear Tammy,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Fantastiskt

Mina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed my stay at Comfort Inn and Suites! The room was very clean & comfortable and the staff was very friendly and hospitable. I also enjoyed the breakfast selection. I would definitely stay here again & recommend it to friends.
Bodde här 1 natt i mars 2024
Svar från Lena 27 mars 2024
Dear Mina,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bra

Brensley

Bodde här 2 nätter i mars 2024
Svar från Lena 7 apr. 2024
Dear Brensley,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Väldigt dåligt

Cody

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bathroom was dirty and the shower leaked
Bodde här 1 natt i mars 2024
Svar från Lena 18 mars 2024
Dear Cody,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Fantastiskt

Staci

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in was very easy and breakfast was delicious!
Bodde här 1 natt i mars 2024
Svar från Lena 17 mars 2024
Dear Staci,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bra

Knaya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Customer service was great
Bodde här 2 nätter i mars 2024
Svar från Lena 17 mars 2024
Dear Knaya,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East