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Recensioner av Ruthin Castle Hotel

4 out of 5
Ruthin Castle Hotel
Castle Street, Denbighshire, Ruthin, Wales

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 336 av 771 recensioner" "
8 - Bra i betyg. 232 av 771 recensioner" "
6 - Okej i betyg. 116 av 771 recensioner" "
4 - Dåligt i betyg. 58 av 771 recensioner" "
2 - Väldigt dåligt i betyg. 29 av 771 recensioner" "

8,0/10

Renlighet

8,4/10

Personal och service

7,6/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Extraordinarily beautiful place to stay in a genuine castle, full of history. Warm, friendly and welcoming staff. Excellent cleaning. Of course a historic house will have a few dents, but overall an excellent choice we can highly recommend.
Bodde här 5 nätter i juli 2023
Svar från Caz 21 juli 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Fantastiskt

Peter, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2019

10/10 Fantastiskt

sofie, Sweden

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great weekend destination
Staff friendly, atmosphere pitoresque and quite romantic. We had our 15 month old with us and the staff was very kind and friendly. A tip is to remove the carpet in the room. Very dirty.
View from bedroom

6/10 Okej

Verifierad resenär

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet

10/10 Fantastiskt

Ailish

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely stay, would stay again
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Matthew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel and grounds were beautiful and it felt special staying in a castle, with lots of history. The staff were very friendly, welcoming and helpful and made it a great place to stay.
Bodde här 5 nätter i maj 2024
Svar från Lauren 28 maj 2024
Thank you for your feedback. Hope to see you again

10/10 Fantastiskt

Christopher, Wokingham

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely friendly staff. Great cooked breakfast.
Bodde här 2 nätter i maj 2024
Svar från Lauren 28 maj 2024
Thank you for your feedback, lovely to see you enjoyed your time with us

8/10 Bra

Clint

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was perfect except the breakfast which was very disappointing
Bodde här 2 nätter i maj 2024
Svar från Caz 22 maj 2024
Thank you for your feedback, I apologise for the poor standard of breakfast you experienced during your stay

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Roome are clean with nice designe. Very comfortable bed. Very fredli staff nice garden around hotel Spa is awesome.
Bodde här 1 natt i maj 2024
Svar från Caz 20 maj 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Caz 17 maj 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Fantastiskt

Kevin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Another fantastic stay at the castle, rooms always clean and staff always friendly!
Bodde här 1 natt i maj 2024
Svar från Caz 16 maj 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Fantastiskt

Miss Megan

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was absolutely stunning, the rooms are very dated but too be expected I feel there trying to keep in keep with the castle’s original decor, the staff are very friendly and helpful, I was staying for work over night, but would definitely return on a personal trip
Bodde här 1 natt i maj 2024
Svar från caz 16 maj 2024
Thank you for your feedback, we are pleased you enjoyed your stay

2/10 Väldigt dåligt

Raheem

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I rang before i did my booing to find out for a suite with a four poster bed they said its available. booked got to the property what a disappointment no rooms available i was gutted gave me a cheap suite. If i new it wasn't available i wouldn't have booked. Make sure you check what your booking thought me lesson.
Bodde här 1 natt i maj 2024
Svar från Caz 14 maj 2024
Thank you for your feedback, I apologise for the error with your booking and allocation of a suite and am sorry that you were disappointed in your stay with us.

8/10 Bra

Barry

Gillade: Renlighet och personal och service
Bodde här 1 natt i maj 2024
Svar från Caz 13 maj 2024
Thank you for your feedback

10/10 Fantastiskt

Paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I thought the staff were very nice. I would stay here again in the future
Bodde här 1 natt i maj 2024
Svar från Caz 10 maj 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Fantastiskt

Ka Hung

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Caz 9 maj 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Fantastiskt

Darren

Reste med sin partner, Reste med husdjur
Gillade: Renlighet och bekvämligheter
Couldn't fault a single thing about the place and staff absolutely flawless
Bodde här 3 nätter i maj 2024
Svar från Caz 7 maj 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Fantastiskt

Kevin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Another great stay at the Castle, rooms are always warm and clean. Staff very friendly
Bodde här 1 natt i april 2024
Svar från Caz 2 maj 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Fantastiskt

Pauline

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very unique place to stay. Spa and mud experience was great. Cream tea fabulous. Staff couldnt do enough for you. Loved it
Bodde här 2 nätter i april 2024
Svar från Caz 29 apr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Fantastiskt

Darren

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What a gorgeous place Ruthin Castle Hotel is , we had a 2 night stay there we took the room only option and thought the hotel was fantastic, we had a standard double room which had an absolutely massive bathroom with shower and bath , the staff were really friendly and couldn't do enough to help, this was our first time at Ruthin Castle Hotel but it won't be our last , can't wait for the next visit
Bodde här 2 nätter i april 2024
Svar från Caz 26 apr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Bra

Elen

Bodde här 1 natt i april 2024
Svar från Caz 13 maj 2024
Thank you for your feedback

10/10 Fantastiskt

Kris

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Gardens and grounds were lovely, room comfortable, people were all kind and helpful. Will definitely recommend.
Bodde här 1 natt i april 2024
Svar från Caz 19 apr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Fantastiskt

Sunil, Cheadle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s a castle! So, it is characterful and stunning. Nothing like the sterile environment of a Premier inn! The staff and friendly and helpful and chatty! Service in the restaurant is good and the food is good - could do with more vegetarian and vegan options (for those who are dairy intolerant). It’s definitely a unique place to stay. Highly recommended. Mustn’t forget to mention the peacocks…
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Marcus

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This wonderfully historic hotel was simply unique. The grounds, staff, rooms and the Peacocks made this an experience like no other.
Bodde här 3 nätter i april 2024
Svar från Caz 8 apr. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Fantastiskt

Kevin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Another great stay! Grounds are amazing. Rooms warm and clean. Staff always friendly
Bodde här 1 natt i mars 2024
Svar från Caz 15 mars 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Bra

Peter

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Caz 15 mars 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Fantastiskt

David

Bodde här 1 natt i mars 2024
Svar från Caz 2 apr. 2024
Thank you for your feedback, we are pleased you enoyed your stay with us.

8/10 Bra

Evelyn

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Beautiful grounds and impressive castle like building. Yes its old and I love the characteristics of such an.older property. However really does need uprating in quite a few areas. Our bedroom spacious but very tired needing painting, furniture tatty and wobbling ...needs some TLC then it would be perfect
Bodde här 1 natt i mars 2024
Svar från Caz 6 mars 2024
Thank you for your feedback, we hope you enjoyed your shtay. I have passed your comments to the Hotels management team and can confirm that we are undergoing a bedroom refurbishment plan.

10/10 Fantastiskt

John

Gillade: Personal och service
Quirky but nice . Nice room. Property needs some TLC
Bodde här 1 natt i februari 2024
Svar från caz 4 mars 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Fantastiskt

Rachel

Bodde här 2 nätter i februari 2024
Svar från Caz 28 feb. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Fantastiskt

denise

Bodde här 1 natt i februari 2024
Svar från Caz 27 feb. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Fantastiskt

Kevin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Yet another great stay at the Castle. our 15th visit in 12 months! Warm and clean room. Always plenty of hot water to take a bath or shower. Staff always friendly and helpful.
Bodde här 1 natt i januari 2024
Svar från Caz 12 feb. 2024
Thank you for your feedback, we are pleased you enjoyed your stay and look forward to welcoming you back.

10/10 Fantastiskt

Mark

Bodde här 1 natt i februari 2024
Svar från caz 9 feb. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Fantastiskt

Arthur

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Two day break
Had a relaxing two day stay at Ruthin Castle, incorporating a spa day, the staff are so helpful, nothing is too much trouble. The evening meal and breakfast was exceptional. Plenty of choice, varied menu, This is our third stay at Ruthin Castle, things just get better with each vist, will definitely be back and would highly recommend a break here. Ps special thanks to the barman, lovely guy
Bodde här 1 natt i februari 2024
Svar från Caz 7 feb. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

4/10 Dåligt

anna

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
It was lovely to stay at a castle. It’s just unfortunate that the current property owners have let the property get so run down inside.
Bodde här 2 nätter i januari 2024
Svar från Caz 1 feb. 2024
Thank you for your feedback, I am sorry that you were disappointed in your stay, we are working hard to improve the appearance of the Hotel and I will pass your comments to the Hotels Management team for review.

8/10 Bra

John

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Always pleasant stay
Bodde här 1 natt i januari 2024
Svar från Caz 29 jan. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Fantastiskt

Mark

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Caz 29 jan. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Fantastiskt

Denise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A lovey place to say !!
Our stay was most enjoyable couldn't fault anything Hotel ,food and staff were excellent . I highly recommend this hotel l
Bodde här 1 natt i januari 2024
Svar från Reception Team 26 jan. 2024
Dear Denise,Thank you for your lovely feedback, we are delighted you enjoyed your stay with us and we hope to welcome you back again soon.Kind regards

2/10 Väldigt dåligt

Lisa

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Caz 26 jan. 2024
Thank you for your feedback, we are sorry that you did not enjoy your stay with us.

10/10 Fantastiskt

Elaine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Went for a one night stay for my partners birthday.what a lovely experience it was. After reading reviews after booking it I was wondering if it was not going to be so good.as some complaints about it being slightly run down and cold.we went with an open mind and we was not diserpointed at all.it was actually much better than we ever imagined it was going to be and we can't wait to go back. Our room was just fantastic,warm, clean and furnished beautiful. We had a four poster bed and it was perfect. The whole experience was so lovely and the staff where very attentive and helpful.ruth from the dining room was such a lovely lady and couldn't do enough for everyone. The food was fine we had an evening meal and breakfast, couldn't fault it. Had a wander around the grounds seeing all the wildlife and peacocks.granted some things are a little tired and tatty but it's a castle and none of that reflected on our opinions of the whole experience.we absolutely loved it and can't wait to go back. Thank you for a lovely stay ,lovely experience and very nice staff.
Bodde här 1 natt i januari 2024
Svar från Caz 15 jan. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us and look forward to welcoming you back.

6/10 Okej

Ursula

Bodde här 2 nätter i januari 2024
Svar från Caz 7 feb. 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Bra

Ivar

Bodde här 1 natt i januari 2024
Svar från Caz 15 jan. 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

6/10 Okej

Matthew

Bodde här 1 natt i januari 2024
Svar från Caz 10 jan. 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Bra

Belinda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Caz 9 jan. 2024
Thank you for your feedback. We hope you enjoyed your stay with us.

10/10 Fantastiskt

Jane

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Caz 9 jan. 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

4/10 Dåligt

Christopher

Gillade inte: Boendets skick och faciliteter
A splendid building is let down by very poor standards. There seemed no contingency in cold weather to heat the public spaces as well as the rooms. Absolutely freezing and virtually impossible to rectify with the inadequate heating system. Shower drain was blocked. Toilet seat damaged. Some lights not working. Mould on bathroom tiles. Two panes of glass missing from large window on main staircase with freezing air blowing in. The list goes on and most of these issues could be rectified quickly and at minimum cast. The quality of the breakfast was mediocre and very poorly presented with buckets of food being poured into serving dishes. This should not be carried out in front of guests waiting to serve themselves but done elsewhere and brought to the dining area ready to serve. Staff are very friendly and simply require guidance and support which appears to be missing.
Bodde här 1 natt i december 2023
Svar från Caz 5 dec. 2023
Thank you for your feedback, I apologise for the poor heating and maintenance issues you experienced during your stay. I have passed your comments to the Hotel Manager in order for him to address the issues raised.

10/10 Fantastiskt

Cara

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful castle, friendly staff and great food/drinks.
Bodde här 1 natt i december 2023
Svar från Caz 5 dec. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Bra

stephen

Gillade: Renlighet, personal och service och rummets bekvämlighet
Enjoyable
A most enjoyable stay a co odd thing 1 no hangers in wardrobe and no hairdryer otherwise enjoyed it
Bodde här 1 natt i november 2023
Svar från Caz 5 dec. 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us. Both of the mentioned items should be in your room as standard, thank you for mentioning as we will get this checked and amended.

10/10 Fantastiskt

Amanda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
History behind the Castle/friendly staff very welcoming/enjoyed the food
Bodde här 1 natt i november 2023
Svar från Caz 28 nov. 2023
thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Bra

Richard

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Caz 20 nov. 2023
Thank you for your feedback, we hope you enjoyed your stay with us.