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Recensioner av Best Western Boerne Inn & Suites

2.5 out of 5
Best Western Boerne Inn & Suites
36756 I 10 Johns Rd, Boerne, TX

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 449 av 950 recensioner" "
8 - Bra i betyg. 282 av 950 recensioner" "
6 - Okej i betyg. 109 av 950 recensioner" "
4 - Dåligt i betyg. 67 av 950 recensioner" "
2 - Väldigt dåligt i betyg. 43 av 950 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Nicole

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was great.
Bodde här 1 natt i april 2024
Svar från Tony 13 maj 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable and that our staff provided the level of service you expect and deserve. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Fantastiskt

Palmira, Round Rock

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great facility nice clean and comfortable.
Bodde här 1 natt i maj 2024
Svar från Tony 6 maj 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Fantastiskt

Terry, Chapel Hill

Bodde här 1 natt i april 2024
Svar från Tony 13 maj 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 Bra

david

Gillade: Renlighet, personal och service och boendets skick och faciliteter
no restaurants near by
Bodde här 1 natt i april 2024
Svar från Tony 30 apr. 2024
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon. Sincerely,Tony H.General Manager

8/10 Bra

Patricia

Reste med familjen
The staff was friendly and professional. The door to my room & the bathroom door need to be rehung as they are not flush
Bodde här 3 nätter i april 2024
Svar från Tony 16 apr. 2024
Thank you for providing feedback on your stay with us. We will have our maintenance department repair the doors you noted. We hope to see you again.Sincerely,Tony H.General Manager

10/10 Fantastiskt

Pamela

Gillade: Renlighet, personal och service och bekvämligheter
Needs some updates, but was clean.
Bodde här 1 natt i april 2024
Svar från Tony 14 apr. 2024
Thank you for providing feedback on your stay with us. We are in the process this year of improving our product to better meet the needs of our guests. We hope you will come back soon.Sincerely,Tony H.General Manager

10/10 Fantastiskt

Lee

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Confidently located off the Interstate
Bodde här 1 natt i april 2024
Svar från Tony 12 apr. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely,Tony H General Manager

8/10 Bra

Mara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked breakfast, though I wish there were more fruit options
Bodde här 2 nätter i mars 2024
Svar från Tony 1 apr. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

6/10 Okej

Hugo

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
Room was not clean and the EV charge didn’t work
Bodde här 2 nätter i mars 2024
Svar från Tony 26 mars 2024
Thank you for your feedback. We apologize for the issue you encountered with the EV charger. Also, we are sorry our cleanliness was not up to standards and we will review our cleaning processes.Sincerely,Tony H.General Manager

10/10 Fantastiskt

Thomas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice room. Clean room and breakfast area, good amenities!
Bodde här 1 natt i mars 2024
Svar från Tony 26 mars 2024
Thank you for your feedback. We are pleased that your stay was pleasant and that we provided the service you expected. We hope to see you again soon.Sincerely,Tony H.General Manager

6/10 Okej

Karol

Reste med sin partner
Gillade inte: Personal och service och bekvämligheter
Breakfast was not stocked. 7:45 AM and the eggs and yogurt were gone and never replaced. Manager was rude about it
Bodde här 1 natt i mars 2024
Svar från Tony 21 mars 2024
I sincerely apologize that our breakfast was not stocked at the level we expect and you deserve. We will ensure we do a better job in the future.Sincerely,Tony H.General Manager

10/10 Fantastiskt

Christoher

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was incredible and accommodating
Bodde här 1 natt i mars 2024
Svar från Tony 18 mars 2024
We appreciate your comments and rating. Our staff works hard to ensure every guest has an enjoyable stay.We hope to see you again soon.Sincerely,Tony H.General Manager

10/10 Fantastiskt

Barbara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Tony 21 mars 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 Bra

Mamoru

価格の割に良いホテルと思います。
Bodde här 3 nätter i februari 2024
Svar från Tony 7 mars 2024
We are grateful for your comments and rating. We look forward to your next visit.Sincerely,Tony H.General Manager

8/10 Bra

Elda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean rooms, Free breakfast was kept clean tables, food area. Would stop here again
Bodde här 1 natt i februari 2024
Svar från Tony 23 feb. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Fantastiskt

Don

Bodde här 1 natt i februari 2024
Svar från Tony 21 mars 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manager

10/10 Fantastiskt

Gloria, pacoima

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property and rooms very clean. Staff was courteous and efficient. Breakfast was excellent.
Bodde här 1 natt i februari 2024
Svar från Tony 23 feb. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable and that you were able to enjoy our breakfast. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 Bra

Roger

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good Place to Stay on the Way
Convenient place to stay when in the San Antonio area or passing through like we were.
Bodde här 1 natt i februari 2024
Svar från Tony 8 feb. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Fantastiskt

Bob

We had a short stay. Our dog had an appointment with a veterinarian specialist early and we didn’t want to drive in the early AM, potentially facing heavy traffic. The Best Western was perfect. Extremely clean. Free continental breakfast. No complaints.
Bodde här 1 natt i februari 2024
Svar från Tony 8 feb. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manager

8/10 Bra

Maureen

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The accommodations and staff were good, as I've found all Best Westerns to be. However, the shower water was not not enough. Also, the bathroom's light is combined with a powerful air vent that is very loud. You can't turn on the bathroom light without the noise disturbing others sleeping in the room.
Bodde här 1 natt i februari 2024
Svar från Tony 5 feb. 2024
Thank you for providing feedback on your stay with us. We sincerely apologize for the issues you encountered and our maintenance staff will take corrective action. We hope you will visit us again soon.Sincerely,Tony H.General Manager

8/10 Bra

Sherry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Tony 23 feb. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Fantastiskt

Glenn

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Professional staff
Great stay with exceptional staff
Bodde här 2 nätter i januari 2024
Svar från Tony 30 jan. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

4/10 Dåligt

Lacey

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
"NOT THE BEST" Best Western Regrets
I expected more than this hotel offers...thats what the woman at the check in counter told me. I expected a desk that wouldn't fall on me because one of the legs came out from underneath it while I was working I almost ruined my work computer that way then I expected a bed that was made not halfway made and then when I sat on the bed the mattress Springs were so sharp that it hit my sciatic nerve so I decided not to bed for me. Then I realized the room wasn't getting cool even though it's winter time it was a warmer day and it was very stuffy and it smelled similar to cat piss in there so I asked if I could maybe get a room with a better air conditioner and possibly better bed he told me that the beds all come from the same place the same age and that the room she's going to move me into might have a better AC it was far hotter. It didn't work any better only worse. The bathroom tub won't drain no matter how hard I tried to get it to drain and the hot water stays hot maybe 20 minutes good for most and I'd have to say just the overall cleanliness of the building and its age and I didn't even attempt breakfast I would never stay here again or advise anyone else to
Bodde här 1 natt i januari 2024
Svar från Tony 29 jan. 2024
I sincerely apologize for the issues you encountered during your stay with us. Your stay was not acceptable by your or our standards and our maintenance team will immediately review the problems with the rooms and make appropriate repairs or replace broken items. Again, I am sorry for the problems you encountered.Sincerely,Tony H.General Manager

10/10 Fantastiskt

Arlene

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location and short drive to beautiful Main Street fir dining and shopping.
Bodde här 1 natt i januari 2024
Svar från Tony 29 jan. 2024
Thank you for providing feedback on your stay with us. We are happy to see that you were able to enjoy the benefits of Boerne. We hope to see you again.Sincerely,Tony H.General Manager

10/10 Fantastiskt

Larry

Bodde här 1 natt i januari 2024
Svar från Tony 22 jan. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Fantastiskt

michele

Bodde här 1 natt i januari 2024
Svar från Tony 18 jan. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Fantastiskt

lex

Bodde här 1 natt i januari 2024
Svar från Tony 5 feb. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manage

10/10 Fantastiskt

David

Bodde här 2 nätter i december 2023
Svar från Tony 26 jan. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

6/10 Okej

William

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The manager was very helpful. Incorrect Ing no hot water in our shower. He moved us to another room to help us out.
Bodde här 1 natt i december 2023
Svar från Tony 3 jan. 2024
Thank you for your feedback. We apologize for the issue with the hot water and assure you we have found the problem and resolved it. We hope you will visit us again.Sincerely,Tony H.General Manager

8/10 Bra

Frederick A

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Tony 3 jan. 2024
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

6/10 Okej

Kyungin

Reste med familj och småbarn
Gillade: Bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Tony 3 jan. 2024
Thank you for your feedback. I am sorry we did not meet your or our expectations..Sincerely,Tony H.General Manager

8/10 Bra

Vickie

Reste i grupp
Gillade: Renlighet och personal och service
Bodde här 1 natt i december 2023
Svar från Tony 2 jan. 2024
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

6/10 Okej

Eric

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I had a problem with the air conditioner in my room, it would only run for 15 minutes at a time when I set it on high fan / cool to 61 degrees, which is what I consider to be comfortable while sleeping. It never went above 76 degrees in the room. Also, the breakfast buffet in their dining room lost electricity all on one side in the middle of breakfast, which cut out nearly all the service machines, like coffee/juice dispensers, waffle makers, etc. They didn't fix it until breakfast service was over, leaving a lot of disappointed customers. Including me. I wanted a second helping of juice and some coffee. My wife had to settle with coffee brewed from the microbrewer in our room. The room itself was neat and clean, they had nice soaps and towels, a closet, a great shower with unlimited hot water and a spacious bathroom....but it was still kinda ruined by the fact that the air conditioner didn't want to obey commands. I slept fitfully and wasn't well rested the next morning. Maybe I should have complained and requested another room, but I just didn't want to have to move all our stuff to a different one when I was only staying one night.
Bodde här 1 natt i december 2023
Svar från Tony 26 dec. 2023
Thank you for providing feedback on your stay with us. I sincerely apologize for the issues you encountered and assure you your experience was atypical although we realize that every guest encounter is critical to our success and your comfort. We have addressed all these items listed. We hope you will give us another opportunity to serve you.Sincerely,Tony H.General Manager

10/10 Fantastiskt

Alfonso

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Joyful front desk clerk
This was our 2nd stay at g this facility in the last few months. Same clerk with a friendly disposition.
Bodde här 1 natt i december 2023
Svar från Tony 20 dec. 2023
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

6/10 Okej

Verifierad resenär

Reste med familjen
No hot water to shower with temperature outside was 35 degrees so not very pleasant to shower in the morning
Bodde här 1 natt i december 2023
Svar från Tony 12 dec. 2023
Thank you for providing feedback on your stay with us. Since we did not have a hotel wide hot water issue, our maintenance department will determine what occurred that caused your issue. We sincerely apologize for that occurring and realize how this is such a significant issue for any guest.Sincerely,Tony H.General Manager

6/10 Okej

Lorena

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wr did not have hot water in the morning to shower
Bodde här 1 natt i december 2023
Svar från Tony 11 dec. 2023
Thank you for your rating and comments. I sincerely apologize for the issue you encountered with hot water. We did not have a hotel wide outage so our maintenance department will determine why this occurred. We hope you will give us another chance to show our commitment to our guests.Sincerely,Tony H.General Manager

8/10 Bra

Jim

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Tony 23 feb. 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Fantastiskt

Roger

Bodde här 1 natt i november 2023
Svar från Tony 20 dec. 2023
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

4/10 Dåligt

Ernest

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
The room 104 they put us in smelt so bad of dog piss I could not breathe.
Bodde här 2 nätter i november 2023
Svar från Tony 29 nov. 2023
Thank you for providing feedback on your stay with us. I sincerely apologize for the issue you experienced and we will make every effort to alleviate the smell in that pet friendly room.Sincerely,Tony H.General Manager

10/10 Fantastiskt

Acacia

Reste med familj och småbarn, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We've stayed here multiple times on our way to visit family. This hotel is very convenient, friendly staff, the room rates are good and they allow our dog. Some wear and tear in the bathrooms, but the room is always clean and comfortable. The breakfast is also good with lots of options.
Bodde här 1 natt i november 2023
Svar från Tony 29 nov. 2023
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 Bra

Chris

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Decent place to stay on short notice.
Bodde här 1 natt i november 2023
Svar från Tony 20 nov. 2023
Thank you for your feedback. We hope to see you again soon.Sincerely,Tony H.General Manager

8/10 Bra

John

Bodde här 1 natt i november 2023
Svar från Tony 11 dec. 2023
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

8/10 Bra

Felicia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Curtains in the room had mold on them on the bottom.
Bodde här 1 natt i november 2023
Svar från Tony 14 nov. 2023
Thank you for providing feedback on your stay with us. We realize we have an issue with our curtains and are in the latter stages of procuring new curtains for all the rooms. We hope you will come back in the future to see our improvements.Sincerely,Tony H.General Manager

10/10 Fantastiskt

stephanie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Tony 13 nov. 2023
Thank you for choosing Best Western. We're glad you had a wonderful stay and we look forward to serving you in your future trips.Tony H.General Manager

8/10 Bra

Sue

Gillade: Bekvämligheter
Every was great. The one thing I was put off by, was the fact they charge $25 for early check in. I was 45 minutes early (and they were checking someone else in and then made it a point to tell me. It worked out fine (I went grocery shopping for the weekend)- but most hotels either just say, I’m sorry, check in isn’t til 3- or just check you in. It was just the first time I had ever encou.
Bodde här 3 nätter i november 2023
Svar från Tony 13 nov. 2023
Thank you for providing feedback on your stay with us. In regards to the early check in fee, we do a complimentary early check in at 2:00 PM. For those before that we do charge a fee unless you are an Elite Best Western Rewards member who have any time complimentary early check in or late check out. We appreciate your concern and hope this provides some explanation.Sincerely,Tony H.General Manager

8/10 Bra

Rick

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Tony 6 nov. 2023
Thank you for your feedback. We hope to see you again soon.Sincerely,Tony H.General Manager

10/10 Fantastiskt

Melody

Bodde här 1 natt i oktober 2023
Svar från Tony 14 nov. 2023
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Fantastiskt

Mayra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Tony 25 okt. 2023
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Fantastiskt

Daniel

Bodde här 2 nätter i oktober 2023
Svar från Tony 13 nov. 2023
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

4/10 Dåligt

Jhonny

Gillade inte: Personal och service
The mothball smell upon entering was overwhelming. The rooms do not seem to have any soundproofing. I was there for a week and every single time I went out for breakfast no natter the time, there was nothing. I had to ask for breakfast which seemed to be made in tiney batches. Not a good look for this hotel chain.
Bodde här 1 natt i september 2023
Svar från Tony 23 okt. 2023
I sincerely apologize for the issues you encountered and assure you we will make appropriate adjustments.Sincerely,Tony H.General Manager